Mobikwik Complaints & Reviews

I have done a recharge on 18 th march from my mobile [protected] through mobikwik recharge was of 169 for which 155 was to be paid from account and rest from wallet
155 rs deducted two times that day and till the date there is no refund of that
I have tried calling mobikwik many times but only one day i was able to reach your executive because all other times call gone for one hour waiting for ur executive and then call automatically cut down
The day ur executive talk to me he asked for bank statement i have attached the statement too in the complaint through ur help section on app but that too gone waste bcz i have raised too many tickets in ur complaint but never ever received a call from you
Mobikwik is a big co. And i am also a busy person not having much time to report for jst 155 rs again and again but for this irresponsible behaviour i will sue you soon

I booked two ticket on irctc by using mobikwik in december2018 paying rs8275 and rs8025. That time i use my credit card. But i cancelled both ticket in7 february and 10 february on irctc site. I complain it on mobikwik site again n again but till today i can not get my refund both amount 7075rs and 7325rs.
Now i am felling helpless. Pls try to refund my irctc cancellation amount

Hi, This is to inform that through your site I faced fraud of total payment of Rs. 12345 three times from unknown no, through below mentioned details

1. PUR/MOBIKWIK/NEW DELHI/MOBIKWIK/Seq No[protected].
2. PUR/MOBIKWIK/NEW DELHI/MOBIKWIK/Seq No[protected].
3.PUR/MOBIKWIK/NEW DELHI/MOBIKWIK/Seq No[protected].

I report this all transactions are wrongly deducted from my account please revert with positive feedback ASAP.

On 23/04/2018 at about 9 pm i logged for the firsts time with mobikwik and became member. I desired to pay rs.402/- dth recharge to dish tv and effece4d the payment through my debit card of icici bank. My bank debited my account transaction no. Iin/mobikwik /[protected] dated 23/04/2018. With rs, 402/-
I got a message from mobikwik that transaction was not successful and that the amount is credited to the wallet.
When opening the account i do not find the credit of rs.402/- in the wallet.
This being my first bitter experience with mobikwik, i desire that the amount of rs.402/-be refunded to me forthwith, as i do not desire to continue further.

I made a wallet to wallet transaction from mobikwik. Amount got debited immediately and receiver is not using mobikwik. So i raised a complaint but still amount is not refunded.

My order id : [protected]f78616c6c6

Transaction amount : 1375 inr

Transferred to : [protected]

Since he is not using mobikwik so please make them refund my money

I received a call on 16 april, 19 at 12.41pm from a woman named monika saying she was from sbi bank, and the add-on card received to me on my sbi elite was blocked due to security reasons, she told me all my details of the card and then after the call i saw two messages of transaction of 50, 000, to mobikwik. Please look into the matter and help, i have contacted sbi on the same day and also contacted police inspectors, as the transaction is below 1lakh, they refused to file a fir. Please help to let me get my money back as it is a huge amount of money and i'm not that able to pay such huge amount of money.

I received a call on 16 april, 19 at 12.41 from a woman named monika saying she was from sbi bank, and the add-on card received to me on my sbi elite was blocked due to security reasons, she told me all my details of the card and then after the call i saw two messages of transaction of 50, 000, to mobikwik. Please look into the matter and help, i have contacted sbi on the same day and also contacted police inspectors, as the transaction is below 1lakh, they refused to file a fir. Please help to let me get my money back as it is a huge amount of money and i'm not that able to pay such huge amount of money.

I am a transaction 15 march 2019. Transfer dbs bank card to mobikwik, through tata sky richer... I try 2 time transfer rs-370 and 380 rupees. But not receive any money so please refund me money in dbs account. And i continue (Every day 4 to 5 times) contact mobikwik customer care but nor call receve...

So please check my payment and refused my balance

R. S-380.00

Reference number-74332749093909201351448

And r. S-370.00

Reference number - 7433274909390920363047

My mobile number - +91 [protected] and +91 [protected]

Please contact me and solving problems.

This is to raise a complaint to you that i tried to add an amount of inr 850 through axis bank credit card (0647) in my mobikwik wallet at 9:04 pm on 3rd april 2019 but i saw an error on transaction in my android phone and that amount not reflected in my wallet. But in the same time i received an sms from my bank where it showed inr 850 spent in mobikwik. I contacted axis bank they informed me that mobikwik claimed inr 850 but it didn't reflect in my mobikwik wallet anytime till now.

So please do the needful as earliest to refund my money to my axis bank account otherwise i will lodge a complaint in consumer court.

I enclose an attachment which is available in my mobikwik expenses for the month of april 2019 for your reference.


Uzzal dutta
Mobikwik account no -[protected].

On 20th jan, while adding amount of rs 1947 to mobikiwik wallet, amount got deducted from my pnb account but was not added in mobikiwik due to which i raised complaint on both parties. After two days, amount got added in my wallet.

On 5th feb, rs 1594 got deducted from my mobikiwik wallet without my concern.
On raising complaint to their customer executive, they are repeatedly (Like robots) saying that the charge back request has been raised by my bank team, so amount will get credit in my bank account.
On contacting bank team, they are saying the request has been rejected by them since the transaction was successful in mobikiwik. So it is mobikiwik responsibility to credit amount back to my wallet.

I have even shared my bank account statement with mobikiwik team which is clearly stating that no amount has been credited till date in my bank account.
Also i have shared the bank response with them even then they are not taking action.

This is mobikiwik's service. The fraud app which believes in looting customers. I have raised so many tickets with them and it's been more then 2 months but no action has been taken till now.

This is the way they earn money

2 Transactions failed on 8th April, 2019 - 9 days passed till now.

Kindly check for below ref numbers:

[protected] rs 6000
[protected] rs 6000

Ac No. [protected]
DOB. 22 02 1998

In Aggregate of Rs. 12000 had neither reached the beneficiary nor credited (or) refunded into my account..

Its very urgent need to pay my bills, its my salary and i didnt had it for 10 days.. kindly process the above payments..

There is soo much wait time in resolving an issue.. Wrote a mail 3 times to upi.[protected]@bankofbaroda.com by the time you receive this mail..

Also raised complaint to Greviance readressal at Online complaint Management System of BOB.

And mobikwik is also not helping iut ticket raised no. 10817437

Complaint tranking Numbers given were - 1269816 and 1283896 (Both of them stood unresolved)

Please sir its my salary money and im really in need of the amount now to pay all my pending bills for the month of march.

And frequently all my amount all of sudden has been showing that its into lien..
I dont want to maintain account with BOB anymore. So, Also let me know the process to close the account..

Thanks and regards,
Allada Bhanu Kiran.

I tried to book a ticket on a irctc website from chennai to dindigul on 16th april'19. I chose mobikwik wallet as a payment option. Probably due to long time in payment process, the irctc session timed out and the transaction failed. I couldn't book a ticket due to failure in transaction. But the amount of rs 321 has been debited from mobikwik wallet.

Kindly refund the amount back to wallet as soon as possible!

I have recharged through "mobikwik" app - transaction id - mbk[protected]

Please find the attached recharge full details to number [protected], the recharge is not done even today i have contacted airtel customer care they told recharge is not done. I am wondering why your making fool like telling false details recharge is done. Attached details for your reference.

Regards,
Belliappa
[protected]

As I wanted to recharge my dish TV account through mobikwik, I recharged it for 201..at the beginning it showed some server problem.. So at the end from my account Rs.201 had been deducted 5 times.ie, Rs.804 extra (201 4times extra) I would request for the refund of my amount as soon as possible. As there is no response from the customer care people I'm writing here so that there will be quick response..

Fraud transaction on 16/4/2019 at 1-50pm from my SBI credit card to MobiKwik of RS.82000/- by two transaction of 41000/- each by a customer care fake official of SBI credit card.
Please stop the payment and trace the culprit. I have tried to contact customer care service of MobiKwik many time. I did not get help. I have informed SBI credit card services the same.
Thanks.

I recharge my videocon d2h of plan rs- 331 .my money is deducted from my account but recharge is not rechared successfully.in this reachage RTN no. IS given by me is wrong by mistake .i contact to the videocon d2h customer care then he say that the no [protected] is not a RTN no. Of any customer id. My money is deducted from my paytm payments bank. So how i get refund my money. Please help me sr. The money is deducted to the name ZAAK EPAYMENT SERVICE.

Even after paying EMI & sending screenshot multiple time, ur executive calling me and said that she will torcher me. Also she spoke in very rude manner.. She is threatening me to core now and she also mentioned that i begged with u guys.. Could you pls stop this nonsese.? Else i am gonna put a case on ur company in consumer court.. Numbers i received a call from r in screenshots.. Also i have voice recordings.

Hi my wallet [protected] was disabled on 09/04/2019. I have sent statement of account from which i transferred the amount and also my aadhar card copy with self attestation. But it is not yet enabled and there is no response from last two days. I have 99k in my wallet. Please resolve my issue immediately and help me as soon as possible. Thanking you.

Abhimalla lakshman

I unable to login mobikwik I complaint yesterday about this today call from two person one is abused me [protected]..and from another no he asked my Paytm no I gave him with my Paytm account PNB bank attached ur executive two time withdraw 9910 rs from my Paytm he hacked my Paytm and withdraw money 19820 from my Paytm.. His mobile no is [protected]...

At 6.14pm I again received a call from that no who abuse me now another person call me without givinge solution he said me wherever u want to complaint u can complaint which type of executive u higher... If I call to Paytm they solve my problem and speak in a decent language but I m sorry to say ur executive are very bad they don't know how to speak and no one is helping me to unlock my account very harassed by mobikwik...