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Mobikwik Complaints & Reviews

www.mobikwik.com

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Updated: Feb 21, 2026

Complaints 7162

Resolved

862

Unresolved

6300

So far, so good. Mobikwik is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mobikwik will keep up the work and continue to help more customers with their concerns even better 🤝

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Mobikwik reviews & complaints page 161

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Address: Chennai, Tamil Nadu

I had paid my electricity bill on feb 12 at 11.02 pm. The transaction was unsuccessful. An amount of rs. 4750/- has been debited from account and has not been refunded to mobikwik wallet or to bank. On checking with my bank operator. The amount has been debited in the name of mobikwik. Please do the needful to refund the money back asap as my electricity bill has crossed due date.

Thanks,
Sruthy

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र

रवि नयन

from Jasidih, Jharkhand

Feb 27, 2019

On 25 feb 2019 i paid the 18569 rs to bajaj allianz through mobikwik wallet and the transition was failed due to some issue but the money is duducted to my sbi credit card.Please let me know when will i receive my money. My transaction id is
582b4ca53d206

H

Hero Sugand

from Igatpuri, Maharashtra

Feb 27, 2019

My mobikwik wallet is misuse on 8th feb rs. 1498.but mobikwik not responding. Please tell how i get my money back.

S

Suneel Nara

from Ahmedabad, Gujarat

Feb 27, 2019

MY MOBIKWIK ACCOUNT WITH NUMBER [protected] HAS BEEN DISABLED ON 18 FEB 19 Without any notification. I can not reach to their customer care center also. Thier customer care number also dont get my call connected to care executive ([protected]).

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Sir... The date 28/12/2018... I was transfer a money from my bank account bank of baroda.. The transaction money is 49000.. I was transferred money...9000 for 5 times 3900 one time... Nd 100 rupees one time... Sir...40, 000 was transferred in another account.. Bt in my bank the debit amount is 49000, so sir bt 9000 was not transferred... So sir plz do work hard for this...
Ishaan mishra

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G

Ghan Bahadur Pariyar

from Delhi, Delhi

Feb 26, 2019

I applied for credit card for that they called and asked my bank details for activation my credit card and they asked otp also I gave otp but that person was fraud he transfer money through mobikwik can u take action about it how I can I track through txn id

C

Chethan Ediga Appu

from Bengaluru, Karnataka

Feb 27, 2019

My user id is disabeld please help me how to open [protected] chethan kumar

K

kalyan108

from Bengaluru, Karnataka

Feb 27, 2019

My mobikwik number is [protected] and today they have deducted Rs. 5591 from my wallet and no invoice is also availbale. I strongly condemn this as I dont know why they deducted money like this. This is my hard earned money and I want my money back. And more over i have not used this for more than 1 and half years

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Address: 501301

Hello team,

I hope you will take necessary action against mobikwik mobile app team.
There was fraudulent and unauthorized transaction of rs 6400 happened from my wallet without my knowledge. I kept that amount to pay for credit card bill however it's been deducted from my wallet.
When i escalated it mobikwik team they disabled my phone and i'd.
Please reach out to them and refund my money i really need that money.
Attached screenshot of fraudulent transaction.

Regards,

Mahesh raman
[protected]

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Feb 23, 2019

Updated by shvmay Attached screenshot of transaction

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My name is hitesh khandelwal, i have problem using mobikwik wallet as my security pin has been blocked as i have entered wrong pin multiple times. Now i can't use my wallet and my money has stucked either transfer it to my bank linked to upi with mobikwik or please help me to get it unblocked so i can use my mobikwik account.

Registered no. [protected]
Hitesh khandelwal

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S

SUHAIL AHMAD BHAT

from Delhi, Delhi

Feb 26, 2019

Mobikwik makes a fraud transaction from my account of rupees 20.I want refund of my money.

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On 1st of february 2019 i did the credit card bill payment of rs 1000 through mobikwik payment gateway and the transaction was failed due to some issue but the money got deducted from my bank account. On that day i received a mail stating that the refund has been initiated but till date i haven't received my refund. Please let me knoe when will i be receiving my money. My transaction id is
Vcc[protected].

Arn number = "85215229032904200400424"

Please refund my money rs 1000 in my account. It's been more than 21 days.

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K

kamrudden

from Shikohabad, Uttar Pradesh

Feb 22, 2019

Sir mani netambit se mobikwike me job ke the jis ka uan no ke jrurat h mujko
Is lye uan no.. Send me

Employee ID in .58400
DOJ 10 JUN 2017
MOBILE NO. [protected]
EMAIL ID [protected]@gmail.com

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Address: 122101

My mob no is [protected].
They have blocked my account by given a reason that i have taken money from another mobikwik wallet, so they need proof or bill for the transaction. I have tried to explain them that its just wallet to wallet transfer, then also they are not listening they are saying catch the third party from whom mr x (Another wallet holder from whom i have taken money as wallet transfer of ₹10000) has added money in his wallet, why would i interfere between others. That is the reason they are not unblocking my account

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Address: Gurgaon, Haryana, 122022

Website: Mobikwik

There has been an unauthorized transaction from my account which i immediately reported to mobikwik and i've been continously trying to call them and to get any update from their side but there has been no communication from these guys. Since the complaint, my user has been blocked and i'm no longer to access my account too.
The fraud transaction was done without receiving any otp my ticket towards a fraud instamojo account.
My ticket number is #10469119

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V

vish2487

Feb 20, 2019

I have recieved an OTP from Mobikwik without requesting for it. My account may be compromised.

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Address: Gurgaon, Haryana

I have paid rs.8, 133/- through mobikwik application towards emi of bajaj finserv. The amount got deducted in my bank account but not credited to payee bajaj finserv. Due to not payment by due date, payee was imposed a penalty on me. Till date no response from mobikwik. Going to lodge a complaint in consumer court. Pathetic services and becoming a suspectable.

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An unauthorized transaction took place from my mobikwik wallet for 856 on[protected]. Amount got paid to zingoy against transaction no: 5924925. I have not purchased anything from that website. Even after repeated emails to mobikwik from past 15 days, they are not responding. I have submitted all the necessary documents and they disabled my userid showing security reasons. Very poor and pathetic service from mobikwik.

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S

sree181818

from Kombai, Tamil Nadu

Feb 20, 2019

My Mobikwik user I'd [protected]@gmail.com was disabled on 18/02/2019, I have 90000/- in my Mobikwik wallet, hence kindly enable my user id

G

Gopi chand katari

from Manuguru, Telangana

Feb 21, 2019

Hi sir im applying Bajaj mobikwik wallet advance money Rs:5000/-
amount was not come to my wallet or bank account
Bajaj finserv sending messages your email starts next month 2nd

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Address: Thane, Maharashtra, 400604

For more than a week now i have been trying to get the correct nach update form but to no avail. I have sent umpteen emails & twitter messages to mobikwik till now. But always they have sent me a link with wrong details on the nach update form. My loan principal amount is rs10000 & emi of rs1215 is payable on 5th of every month till 5th august, 2019. Earlier 3 emis starting from 5th december, 2018 till 5th february, 2019 have been paid on time. But for the next emi onwards they have sent me nach update form mentioning wrong emi amount & end date as 31st december, 2099. Plz help.

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I will recharge bsnl prepaid in mobikwik wallet on 17 feb 2019 morning the amount is debited in my account but the transaction is failure the amount in total wallet is 0 i will complaint in the mobikwik need complaint status the to be so we want to credit the amount in the wallet we transaction twice in the wallet when we can the amount will be added

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Address: Thane, Maharashtra, 421301

Amount 1000 got debited from mobikwik wallet with remarks of bookmyshow. When checked with bookmy show.. They said some one has bought gift voucher using my wallet. I have complaint with mobikwik from 8th feb but no results and no update.
They said fraud alerts is inveatigating and wallet is disabled for security purpose.
From last 8 days no response from mobikwik team.
Pathetic support from mobikwik..

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M

Mehadi

from Bolpur, West Bengal

Feb 19, 2019

There is no kyc centre in my locality that is why i can not done my kyc and can not add money too much... And i face other problem... Please say how can i do.?

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Website: Mobikwikbajajwallet

Hi sir my name is katari gopi chand im applying mobikwik advance money 5000/- in bajaj finserv linked scheme
Bajaj has cut my loan amount limit but not credit
Bank account or mobikwik wallet
Im asking bajaj finserv finance they telling ioan amount credited mobikwik wallet
But not credited bank wallet or refund to bajaj
Bajaj finserv telling starts emi you must pay messages come to me
Im not credited amount but bajaj finserv has schedule my emi

Mar 30, 2019

Complaint marked as Resolved

Resolved

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P

prakash chohan

from Panhala, Maharashtra

Feb 19, 2019

Please refund my money in my Wallet which is deducted from my account which is I am not done

P

Pranay neogi

from Ranaghat, West Bengal

Feb 19, 2019

Sir i am doing upi money transfer though mobikwik from sbi bank account to sbi bank account and my mobile no [protected] and upi id is[protected] has been failed but my 6000 thousands amount was debited from sbi bank account..so please resolve my issue...ad refund my 6000 rupees balance ..please

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Hi sir my name is katari gopi chand im applying mobikwik advance money 5000/- in bajaj finserv linked scheme
Bajaj has cut my loan amount limit but not credit
Bank account or mobikwik wallet
Im asking bajaj finserv finance they telling ioan amount credited mobikwik wallet
But not credited bank wallet or refund to bajaj
Bajaj finserv telling starts emi you must pay

Mar 30, 2019

Complaint marked as Resolved

Resolved

Mobikwik customer support has been notified about the posted complaint.

Feb 16, 2019

Updated by Gopi chand katari I have some information of this complaint rrn and ticket numbers about mobikwik

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N

naveensai.i

from Bengaluru, Karnataka

Feb 19, 2019

It is getting transaction is pending but money got debited in bank account i have waited more than 48hrs .

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201310

I received message on 15 feb at 00.00 hrs & 2.15 am on 16 feb regarding otp on my no - [protected] and also received mail on my email id - [protected]@gmail.com

I never registered on your portal. So why i am receiving this kind of message. I suspect a fraud in this. So this is a humble request that kindly block above mobile no and mail id from now onward. So that on above contact no otp will be sent.

I tried your customer care no but could not connect.
Please treat it as urgent.

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Address: Gurgaon, Haryana

Dear sir
I was paying electricity bill on 26January but transection was failed but amount 6410deducted from my credit cards.now 6 February it's comes refund.but now my mobikwik wallet is disabled.at this wallet 9600 above balance on this account. Kindly activate my wallet account.many times I sent email and contact customer care but not getting any response.

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Address: Indore, Madhya Pradesh, 452010

Ticket 10335789 raised on 30 jan, still no resolution on ticket.
As well no update from mobikwik.

I made 1966 amount once for my credit card account through upi in mobikwik,
Amount got deducted two times while actual payment happen once.
I checked from my bank, they told that mobikwik accepted payment two times and this amount is with mobikwik.

I raised ticket on 30th jan with all details but after 17 days there are no resolution yet.

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A

anshul4j

from Raipur, Chhattisgarh

Mar 4, 2019

Didnt get any update on it. I have never seen such bad response timing on any service yet.
Please proivde update, This issue alrady notified since more than 1month,

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Address: Allahabad, Uttar Pradesh, 211003

Sir,
I have a account with my mobile number [protected] on mobikwik here a big mistake happens 2times at the time of recharging on jio numbers 1st time deduct much more rupees than recharge amount nd 2ndly amount has deducted from my wallet but recharge has not done i complaint to mobikwick service provider nd also jio customer care but no solution still i get back ..

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Address: Gulbarga, Karnataka, 585104

Website: Mobikwik

My emaild id is khateeb. [protected]@gmail.com i am a mobikwik user while entering password its in mobikwik app invalid cell number in login i am in trouble sir plese help me out from this issue in mobikwik and resolve it fast so kindly reply fast. The problem is since i have changed my mobile since 4 months ago. I have done reset password also in app still not working

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Address: Nashik, Maharashtra, 422013

I have bajaj wallet 0n 13th feb i tried recharge of airtel for rs 200 but amount deducted but recharge not done as well amount not refunded the complaint id i have tried to contact mobilwik customer service center as well as through app so kindly refund rs 200 in bajaj wallet cause the amount not reach to airtel that why the recharge not done my complaint id is 10453930

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