Mobikwik Complaints & Reviews

Address: Gurgaon, Haryana

Dear sir
I was paying electricity bill on 26January but transection was failed but amount 6410deducted from my credit cards.now 6 February it's comes refund.but now my mobikwik wallet is disabled.at this wallet 9600 above balance on this account. Kindly activate my wallet account.many times I sent email and contact customer care but not getting any response.

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Address: Indore, Madhya Pradesh, 452010

Ticket 10335789 raised on 30 jan, still no resolution on ticket.
As well no update from mobikwik.

I made 1966 amount once for my credit card account through upi in mobikwik,
Amount got deducted two times while actual payment happen once.
I checked from my bank, they told that mobikwik accepted payment two times and this amount is with mobikwik.

I raised ticket on 30th jan with all details but after 17 days there are no resolution yet.

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A

anshul4j

from Raipur, Chhattisgarh

Mar 4, 2019

Didnt get any update on it. I have never seen such bad response timing on any service yet.
Please proivde update, This issue alrady notified since more than 1month,

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Address: Allahabad, Uttar Pradesh, 211003

Sir,
I have a account with my mobile number [protected] on mobikwik here a big mistake happens 2times at the time of recharging on jio numbers 1st time deduct much more rupees than recharge amount nd 2ndly amount has deducted from my wallet but recharge has not done i complaint to mobikwick service provider nd also jio customer care but no solution still i get back ..

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Address: Gulbarga, Karnataka, 585104

Website: Mobikwik

My emaild id is khateeb. [protected]@gmail.com i am a mobikwik user while entering password its in mobikwik app invalid cell number in login i am in trouble sir plese help me out from this issue in mobikwik and resolve it fast so kindly reply fast. The problem is since i have changed my mobile since 4 months ago. I have done reset password also in app still not working

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Address: Nashik, Maharashtra, 422013

I have bajaj wallet 0n 13th feb i tried recharge of airtel for rs 200 but amount deducted but recharge not done as well amount not refunded the complaint id i have tried to contact mobilwik customer service center as well as through app so kindly refund rs 200 in bajaj wallet cause the amount not reach to airtel that why the recharge not done my complaint id is 10453930

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Hi I am getting OTP on my phone and email and I have not tried to login into my account.

And Mobikwik doesn’t seems to have a customer care number through which I could raise a complaint.

“
We detected that you are trying to sign-in into a new browser. Your OTP for logging in is : 528338
For security reasons, please do not share this OTP with anyone.

Thank you,
Team MobiKwik
“

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Address: 500082

I am personal loan taken in Bajaj Finance and amount transfer in mobikwik but not transfer my account.kyc upgrade not showing and not transferred to any walet to walet or Walt to bank any where not transferred. Kindly provide link or slove my problem.I had meet in Baja finance office there also not slove my problem. Please again again request to you kindly slove the problem

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[email protected]

from Delhi, Delhi

Feb 19, 2019

Pls my account online payment not pay and no transfer reset my pin blocked show

wallet to bank account not transfer - Comment #3355571 - Image #0

wallet to bank account not transfer - Comment #3355571 - Image #1

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[email protected]'s reply, Feb 14, 2019

Pls sir my not use amount pls this urgently issue

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Address: Pune, Maharashtra, 411042

Hi. Money has been deducted from my mobikwik order against zingoy order number 6047518 whereas i’ve not purchased anything from any such website. Mobikwik is cheating its customers by giving unauthorised access o[censored]r wallet to other companies without even getting otp. Many users have complained to the company about similar instances but still such frauds are happening. Mail has already been sent to mobikwik but no reply.

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Address: Bangalore, Karnataka, 560019

I ordered two products from myntra of total price rs. 1216 and paid it through mobikwik. I returned one of the product and the return amount of rs. 837 has been sent to mobikwik now under transaction history of mobikwik app. It is showing that they sent the money to bank. But i have not recieved any amount in my bank account. I tried calling him and send them many emails but they are not responding. Order id[protected]
Date of myntra refund - 10 february

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I have booked the ticket for 9th march journey in the irctc website through mobikwik wallet. The money has been debited from mobikwik wallet successfully. But it is not transacted to irctc.

The portal showing transaction status as payment pending from bank end.

My ticket has not been booked yet

Kindly do the needful to complete the transaction process as soon as possible.

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Address: Faridabad, Haryana, 121003

Dear sir,

Order no. : vcc[protected]
Ticket : #10436615

I have pay the rs. 19, 446/- on dated 06.02.2019 for credit card bill payment and today is last past 7 days but so far as not yet credit in credit card account therfore our ecs is bounce for yesterday this reason.

Please resolve this problem immediately and contact me.
Also please send the your customer care no.

Thanks & regards,
Mithlesh
[protected] / [protected]

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Address: Mumbai City, Maharashtra

Website: [email protected]

I was paying electricity bill on 26 January but transection was failed but amount6410 has deducted from my credit cards.but on 6 February 2019 same amount refund at my account.so I have no any doubt.here is not any fraud transection at my wallet. So kindly requested to you please allow for operate my login wallet account.because at my wallet account above 9600 balance is available.after disabled I am not using this amount

Mobikwik customer support has been notified about the posted complaint.

Feb 15, 2019

Updated by Bishwakarma Prasad Now till date my mobikwik account is not login.my 9600 balance at this wallet.why they are not allowed for login wallet

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Address: 122101

From 11th february 2019 onwards i am not able to login my account.
I have receving a message "user disabled"
I have tried to contact them and raised a query, but til now there is no reply from them.
I have tried to end email to their email id "[protected]@mobikwik.com
And [protected]@mobikwik.com but no reply from thier side. There around 1000 rupees in my wallet. I have already given them my aadhar and pan details and my kyc is validated. Please solve the issue
Registered email id : [protected]@gmail.com
Mobile number [protected]

Feb 14, 2019

Complaint marked as Resolved

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T

Taufik786

from Savantvadi, Maharashtra

Feb 14, 2019

Hii I Have Done Transaction Of Rs 1139 Of Light Bill Payment But Cozz Of Some Technical Issue It Get Failed But My Money Deducted From My Account And It's Not Showing In Transaction History Too After Complaining I Have Not Get Any Kind Of Reply Or My Money From Mobiqwik They Cheated With Me.

account has been disabled 9902207534 - Comment #3351664 - Image #0

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Address: Palakkad, Kerala, 678013

An unauthorised frsud txn had happened for rs.1070 dt 3/2/19, using the given mobiquick wallet id. The payment was made to zingoy ac. I have contacted them and made the txn failed. Kindly make arrangement to refund the amount to my wallet as soon as possible. The order id was 5924834 more than that i would like to raise a complaint with ciber crime dept, so that i can make the fraudester punished. Even after giving complaint, another fraud attempt again was happened to the mentioned mobikwick wallet.

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K

karan26288

from Pune, Maharashtra

Feb 14, 2019

Exactly same thing also happened to me. Amount 6741 has been deducted from my mobikwik order against zingoy order number 6047518 whereas I’ve not purchased anything from any such website. Mobikwik is cheating its customers by giving unauthorised access of wallet to other companies without even getting otp. Many users have complained to the company about similar instances but still such frauds are happening. Mail has already been sent to mobikwik but no reply. I need refund for this.

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My husband using bajaj wallet mobikwik send me his walletc balance 50 rs to me but i have not received 50 rs to my bank or not in my wallet i have download bajajwall etc but no money received in my wallet this is cheating credit my 50 rs to my wallet or bank account immidetly my husband mobile no is [protected] n he send to me on my mobile no [protected]

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B

Bablu Jain

from Samastipur, Bihar

Feb 12, 2019

Loan ac n. LXW-M[protected] we have more penality eclose later provided 14392 but loan am . we recived 9600 chat with this company

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S

Ssn Ssn

from Mannargudi, Tamil Nadu

Feb 12, 2019

I am transfer amount 5000. Is send. Please ferund

money recipient wallet - Comment #3349953 - Image #0

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Ssn Ssn's reply, Feb 11, 2019

Please

R

Rinkeshkumar Patel

from Anand, Gujarat

Feb 13, 2019

From my Mobikwik Wallet Rs.2035, Rs.1070, Rs.1070 and Rs.1070 on 7-Feb-2019 from Zingoy, which I never transaction on this site and this amount also,
I have not any account on Zingoy and I never transaction done this type, ...

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Address: Gurgaon, Haryana

I bought 2 item from Myntra on 27 Jan & 618rs PAID through Mobikwik. Later I returned 1 item, so, myntra reund me 419Rs.

Because I paid money through Mobikwik, so refund was also come through Mobikwik.

When I logged into my Mobikwik page, there is a refund show in history (Refund from myntra.com Transaction Id:[protected] dated Feb 04, 2019 7:33PM)
but it has not been sent to my bank account.

I am trying so many times to contact mobikwik regarding this, but they neither respond me nor refund my amount on my bank account.

please help me regarding this.

SWETA KUMARI

+1 photos

Feb 14, 2019

Complaint marked as Resolved

Refund has given back to my bank account

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Multipurpose 4 U

from Delhi, Delhi

Feb 14, 2019

Refund has given back to my Bank account. I want to close my complain.

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Address: Ludhiana, Punjab, 141010

Please find the details of fraudulent txn below:

Amt - ₹1926
Txn date - feb 8, 2019
Time - 2:44am
Mobile - [protected]

Money was debited from mobikwik wallet only not from debit card. Otp came to my phone at 11:09pm on 7th feb2019 which i never shared with anyone. This was bug from mobikwik, how could anyone login without getting to know otp. I have also sent the mail to [protected]@mobikwik.com, but no response.

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S

srivatsa a

from Bengaluru, Karnataka

Feb 12, 2019

I purchased Gold for Rs.7000/- two days before and now I am unable to sell the gold. Please help to resolve this issue.

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Hi team,

This is with regards to one of the transactions i had done on makemytrip w. R. T purchase of an airticket. I had done the transaction using mobikwik wallet and on ticket cancellation have received the refund in my mobikwik wallet.

Currently i am based in italy and cannot access my wallet due to mobile number not being operational. The mobile number i had used for booking was +91 [protected] and the makemytrip reference booking number was nn[protected].

I would request you to look into the issue at the earliest and let me know the way i can pull the money out of the wallet.

Best regards
Ashit gandotra

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J

Jyoti Dhawan

from Mumbai, Maharashtra

Feb 11, 2019

Dear sir

Mobikwik has not given cash back as per promise of RS 300/- as I recharged Rs 399/- it is denied such kind of fraud is taking place by this app.

JYOTI DHAWAN
[protected]

Jio fraud

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Address: Hyderabad, Telangana, 500062

Website: m.mobikwik.com

Wallet money deducted without any transaction..

Hi, i have been using mobiwik continously since 2 months everything was fine. But today i really had a bad experience.

My wallet balance used to be rs 1117 but today morning it suddenly went to rs. 807.. What's wrong with your app..

And there are no traces of the transactions in my wallet history and didn't even receive any notification that my money was deducted.

Tried to order from zomato using mobiwik wallet.. Two times it got failed and rs 155 was deducted each time which sums to rs 310 which had been deducted from my wallet without any successful transaction..

Kindly refund my money back..

Photo attached was my wallet after the money deducted

+1 photos

Feb 12, 2019

Complaint marked as Resolved

Actually mobikwik had not even responded for this issue.. Zomato customer care Service helped me resolving this.. Today I got my money back from Zomato but still there is a bug in mobikwik, I.e., amount has been deducted without any traces of such deduction in wallet. Mobikwik had not yet responded for this.. Mobikwik need to fix this.. It should notify the user when ever there is any deduction from wallet even for failed transaction...

Mobikwik customer support has been notified about the posted complaint.

Feb 10, 2019

Updated by bhanua22 Why my complaint has not yet posted to mobikwik.. Can you please help me reach them fast

Feb 11, 2019

Updated by bhanua22 Also spoke with Zomato Customer care they gave me the Transaction I'ds of the failed transactions..

Attaching them for your quick assistance..

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S

Shomi Ansari

from Varanasi, Uttar Pradesh

Feb 11, 2019

Transaction id (EN[protected] phone number ([protected]) (AIRTEL) Gmail id [protected]@gmail.com Amount-35 rs there are recharge is worng number recharge then how to recharge successful plz refund my money in wallet

my wallet money of rs 1117 showing rs. 807 without any traces of transactions in history - Comment #3348022 - Image #0

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V

[email protected]

from Madurai, Tamil Nadu

Feb 11, 2019

Yesterday Night 10:37 P.M I will recharge forgetly twice for the same Vodafone no. [protected] with order I'd - EN[protected].
Pls refund my money to my wallet.

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[email protected]'s reply, Feb 6, 2019

Yesterday Night 10:37 P.M I will recharge forgetly twice for the same Vodafone no. 9751575196 with order I'd - EN462825715.
Pls refund my money to my wallet.

D

Dauda Karjee

from Bhubaneshwar, Odisha

Feb 12, 2019

I had recharged 47.5 rupees with instant mobikwik balance 2.5 rupees.total 50 rupees.but it was failed.but my 47.5 rupees was deducted from my account . mobikwik gave sms for refund .but I can't get my money.so refund me. Date 25 January.

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Dauda Karjee's reply, Feb 2, 2019

Refund me deducted 47.5 rupees on 25 January

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Address: Palakkad, Kerala, 678013

An unauthorised frsud txn had happened for rs.1070 dt 3/2/19, using the given mobiquick wallet id. The payment was made to zingoy ac. I have contacted them and made the txn failed. Kindly make arrangement to refund the amount to my wallet as soon as possible. The order id was 5924834 more than that i would like to raise a complaint with ciber crime dept, so that i can make the fraudester punished. This is the mail that i havesent to mobikwick on 7 feb 2019 regarding fraud happened. Evenafter several reminders, they are not at all responding

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R

Ruchita Arora

from Gurgaon, Haryana

Feb 11, 2019

Airtel postpaid bill mobile number [protected] of 280/- submitted through mobikwik wallet on 08/02/2019 at 11:45 AM .The bill shows successful but customer didn't get the update and even not get the text message .The transaction ID was MK[protected].Please take action as not updated.

Mobikwik Complaints & Reviews

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Mobikwik reviews & complaints page 161

about login my wallet account

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wallet balance wrongly deducted..2 times

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invid cell number

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recharge not done but amount rs 200 deducted

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receiving otp which I have not requested

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fraud transaction from mobikwik

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return money from myntra has not been sent to my bank account

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money not received by irctc

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credit card bill payment

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complaint has solved

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account has been disabled 9902207534

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fraud/ unauthorized use

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money recipient wallet

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complaint regarding my refund money has not been sent to my bank account by mobikwik

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unauthorized fraud txn from my mobikwik wallet money

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refund money credit in mobikwik wallet from makemytrip

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my wallet money of rs 1117 showing rs. 807 without any traces of transactions in history

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fraud/ unauthorized use of wallet

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