Claimed

Mobikwik Complaints & Reviews

www.mobikwik.com

1

Updated: Dec 1, 2025

Complaints 7161

Resolved

862

Unresolved

6299

So far, so good. Mobikwik is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mobikwik will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Mobikwik

Having problems with Mobikwik?

File a complaint and get it resolved by Mobikwik customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Mobikwik

Mobikwik reviews & complaints page 166

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Mobikwik is a fraud company please never use, anyway i will raise a complaint against mobikwik wallet with rbi, they are cheating customers by holding back customers money for days for failed transactions. I have made a money transfer to bank using my wallet registered with number [protected] on january 1st 2019, money deducted but can't find any transaction details, i have raised multiple tickets every time they says 72 hrs i will get refund and close the ticket, fraud and cheating company mobikwik never uae this wallet what ever reason.

Mobikwik customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Money Transfer from [protected]@ikwik
Money Transfer to [protected]@ikwik
Transaction Date: THU 20 December 2018, 21: 01pm
Total amount paid: Rs. 6000
UPI TRANSACTION ID :

Money transferred and debited from my account and credited to the receiver account but it reversed from the receiver account and from the same UPI ID:[protected]
but not credited to my account
Please help me.

Billed To: Lovely Chakraborty
Mobile No.: [protected]
Email ID: [protected]@gmail.com

Jan 3, 2019

Complaint marked as Resolved

have not been taken any step regarding this matter

Mobikwik customer support has been notified about the posted complaint.

Jan 03, 2019

Updated by Lovely Chakraborty Mukherjee Money Transfer from [protected]@ikwik
Money Transfer to [protected]@ikwik
Transaction Date: THU 20 December 2018, 21: 01pm
Total amount paid: Rs. 6000
UPI TRANSACTION ID :[protected]

Money transferred and debited from my account and credited to the receiver account but it reversed from the receiver account and from the same UPI ID:[protected]
but not credited to my account
Please help me.

Billed To: Lovely Chakraborty
Mobile No.: [protected]
Email ID: [protected]@gmail.com

View replies

A

Adityagns1

from Mughal Sarai, Uttar Pradesh

Jan 6, 2019

Bhai apka money a/c me wapas aa gya ki nhi. Please replay. Mera 6000 rs 20/12/2018 ko reverse debit ho gya abhi tak refund nhi aaya.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 635109

Website: mobiwik

Hello sir / madem

I was (Airtel, amount 980/-) recharge in date 31.12.18 after noon 1.19 pm. But not recharged and then deduct the in my bank account. (Bank name : indian bank, hosur branch, tamil nadu)

Please refund the wallet or refund the in my bank account. Please solve the problem. Please response & take immediate action.
Bank name : indian bank
Ac no:[protected]
Branch: hosur branch
Amount : 980/-

Regards,
Mahalakshmi. K

Mobikwik customer support has been notified about the posted complaint.

View replies

S

Sanjay Pranay

from Tirunelveli, Tamil Nadu

Jan 3, 2019

I have forget my pin number typed wrong pin n I have uploaded my documents again saying to upload it there is no option it's very emergency to me I have added money also no coustmer care number no reply no quick service worst

A

Amrendra9792

from Jhansi, Uttar Pradesh

Jan 3, 2019

Hi my name is Amrendra kumar and
my bank account is no.[protected] and mobile number [protected] and gmail id [protected]@gmail.com hai 12th November i did redmi y2 oderer of Rs.9999 25th November my refund from mi store came in mobikwik but my balance no mobikwik Wallets came in or not in my bank account. Please help me.

S

Status world

from Delhi, Delhi

Jan 3, 2019

I recharged my jio number with rs 149 the Recharge was not successful yet the money was debited from my account till now money was not refunded to my account. Three days have been passed and there is no reply from company and the complaint box is also not responding of MobiKwik.

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

This useless company enjoyed my money for 21 days without giving to merchant (Spicejet) i booked ticket on may 10th 2017 and travelled on 1st june2017 and in airport spicejet demanded me money again so i paid being hanged for 1 hr at counter, no one cared to listed but next day my money refunded. For this nonsense action neither both expressed grief nor paid any compensation but both are passing their fault to each other. Since 1.5 yrs io writing but all are so shameless not caring to address my complaint.

Hope god ll give u wisdom to not swallow public money freely and behaving like shameless beggar. Thick skinned, unconscionable management.

Jan 2, 2019

Complaint marked as Resolved

In may 2017 i booked a ticket from Mumbai to mangalore in spicejet and paid via Mobikwik but mobikwik didn't pay full amount to spicejet but confirmed em payment.In airport spicejet people demanded balance amount which i paid again after hanged by 1 hr then next day merchant refunded em .When i asked where was my money for 21 days both are fixing responsibility each other and no one is providing proof of payment to each other nor giving compensation not even caring to listen my complain and marking its resolved by themself.

Mobikwik customer support has been notified about the posted complaint.

Jan 01, 2019

Updated by Satchidanand Mahapatra i am writing to them since June1st 2017 but whole management is deaf.

Jan 02, 2019

Updated by Satchidanand Mahapatra whyu marked resolved without giving justice.

View replies

supervisor

Jan 3, 2019

it is unclear waht had happened.
The complaint on compensation / on refund has to be submitted 1 time, not 10 times during 6 months.

One reminder, not 10 letters, can be submitted in 15 days, if no decision is recevied from air carrier/service provder. who has accepted your complainu

It is unclear what happened, what do you need, why do you need compensation/refund without the documents:
- e-ticket (+ receipt, if any)
- boarding pass
- bag tag,
- other losses,
- what is written in your 1 and your last complaint,
- waht was the decsion of air carrier/service provider.

All disputes following the last complaint or follwoing the reply of the service provider can be resolved in the court only not later than 2 years following the flight.

If you do not know how to submit the correct complaint you are advised to hire laywer or a legal professional in civil aviation for a fee (it cost from 4000 till 10000 rupees) for the preparation of the civil case against the service provider for the court.
The court shall award the losses, reasonable moral harm, government fees by final decsion.

Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@

K

Kavita Mathur

from Gurgaon, Haryana

Jan 3, 2019

Mera naam kavita shrivastav hai mera mailid [protected]@gmail.com mera loan approved ho gaya hai but woh mere wallet account me nahi aa raha hai.

Kavita Mathur's reply, Jan 1, 2019

Mera 18750 ka loan approved ho gaya hai but mere wallet me nahi aya

K

Kishor Boss

from Dehra Dun, Uttarakhand

Jan 3, 2019

Dear sir

maine ek electricity ka bill no[protected] pay kiya tha but mere a/c se balance dudect ho gaya or bill pay nhi hua

transaction no - upi/dr/[protected]/mobikwik/hdfc/mobikwikp2
payment date[protected]

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh, 501505

I tried to book a bus ticket from vellore (Tamilnadu) to hyderabad on[protected], an amount of rs.1365/- was deducted from my account and the ticket was not generated. Afterwards, i booked the ticket with some travels. I donot know how to get back the amount back. Since then i tried to contact your office, but could not. Hence, i request you to kindly return the amount immediately. Please credit the amount to my sb a/c no.[protected] with state bank of india, kuntloor road branch, hayatnagar, hyderabad. Ifsc code/
Sbin0021096

Mobikwik customer support has been notified about the posted complaint.

View replies

N

Nitesh Kumar Rana

from Dimapur, Assam

Jan 3, 2019

Rs 500 not transfer
Rrr[protected]

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Aligarh, Uttar Pradesh

Dear sir

maine ek electricity ka bill no[protected] pay kiya tha but mere a/c se balance dudect ho gaya or bill pay nhi hua

transaction no - upi/dr/[protected]/mobikwik/hdfc/mobikwikp2
payment date[protected]
Dudect Amount - 4132 Rs

so Plz Refund my Balance in My Bank A/c

A/c No - [protected]
IFSC Code - SBIN0004944
A/c Name - ROOP KISHORE

Mobikwik customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka, Qutu

Website: Google

Sir, my name is p, venkata murali from bangalore. I was transferred amount rs[protected]+5000+5000+5000) to my friend account, dec 24 th, 2018. Time 5.17 pm, through mobikwik account, amount dedected in my account, but amount not add my friend account. Already i send transaction id details in mobokwik app help and support. But no replay from mobikwik care. Pls help me. Customer care no one is switched off, another no also always time busy. What can i do? Pls help...

Mobikwik customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110009

Money deducted from account on 24 december but recharge not done. Tried to complaint but only managed to get ticket id, do not know what to do with it. Every time you try to talk to someone from mobikwik or mail (Which is not avaliable) they generate this ticket and that's it, no information about where to track it etc. Each time they generate a different ticket id saying they will contact in 24 hrs but after a week also there is no communication. Worst service, will never suggest anyone to use this app.
Ticket id[protected]

Mobikwik customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 413222

Respected sir,
Above mentioned subject i have pay bill of electricity in last month date of 10/12/2018 but 1st time transaction fail but money deducted from account. Then i have pay bill second time that time payment success and money also deducted from account. But 1st time fail amount is not refunded. I have also place complaint request but mobiqkwik company not solve my issue. Please solve my issue.
Thank you

Mobikwik customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Nalgonda, Andhra Pradesh, 508001

Hi sri,

I tried to book tickets using mobikwik through irctc. Probably due to long time in payment process, the irctc session timed out and the transaction failed but money got deducted from hdfc bank. Transaction id:[protected]. I am waiting 8days onwards for refund the amount. Still i am not get amount. Pls help us.

Thanks for paying rs.576.80 from a/c xxxx9313 to zaakindianrailwaysca via netbanking. Call [protected] if txn not done by you

22 dec 2018 — zp8c8fc6749582-zaakindianrailwaysca —[protected] — 22 dec 2018 — 576.80

Thanks,

Umamaheswar

Mobikwik customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

My mobiqwik account is regetered with email id is [protected]@gmail.com with mobile no. (Which number i have been forgottton/closed) but when i do registered with some other mobile with same email, wallet balance is not showing.... Other wise when i do forgotton password its sending otp on old registered mobile no which is unrecoverable. On mobiqwick site customer care no has been given but that no is telling invalid. So i am unable to do something in that favour. Please do something in my favour.
Thank you

Mobikwik customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Jammu, Jammu and Kashmir

Sir i had done one transaction through myntra and paid throght mobikwik.
But out of 3 items in my order i got refund of only 2 from mobikiwi but myntra has refunded for all the three.
Kindly help me with the same and refund my money to same credit card. Previously also i complaint to your executive on call but my issue is not resolve till the time.
Order id[protected].
Order by abhimaniew choudhary

Mobikwik customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Guntur, Andhra Pradesh, 522005

Website: mobikiwik

I have done to wrong bsnl number [protected] insteaded of [protected] please reversed this transaction
My registered mobikwik number -[protected]
Order id is BSS[protected]
Total amount 551
Network name BSNL
Please reversed this transaction I have done unfortunately at night the recharge money is not small amount and this is not regular amount please reversed this transaction

Mobikwik customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: Mobikwik.com

Hi,
I am ramchandra cheke. I paid my electricity bill on 1 dec 2018. It's of amount 1070 inr. The amount is deducted from bank account, i have shared the details of this with mobikwik. However the bill payment is failed at their end. It's almost one month passed. However the mobikwik is not supporting me and not able to resolve the issue. I have given all details to them. I expect the amount should be again credited only my account. Please have a look.
Thanks,
Ramchandra

Mobikwik customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kanchipuram, Tamil Nadu, 602105

Website: MOBIKWIK

On 07th of dec-18, i made upi transaction from icici saving account, for icici credit card payment through mobiwik app. The amount was deducted from my account, but not paid for my icici credit card bill. After that i raised the request in mobikwik, they mentioned that it is reversed to the bank. But my banker says that the money is in still at mobiwik side. Also banker asking for screen shot of failure transaction from mobikwik side. But mobikwik side not sharing the details. Please solve the issue.

Payment confirmation sms which i received.

Dear customer, acct xx9833 has been debited for rs.3200.00 on 07-dec-18 towards linked [protected]@hdfcbank. Upi ref no[protected].

Mobikwik customer support has been notified about the posted complaint.

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Jhunjhunu, Rajasthan, 333031

I have done my recharge on 17/12/2018 but that is not successfull and the amount will deducted from my wallet.I also complaint earlier but no satisfactory response is provided from your side.Your staff give me a operator id 36684127 and says contact to your operator and the operator says that contact to mobikwik customer care.Now i decided to make FIR against it if no satisfactory answer is given.

Mobikwik customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Cuddalore, Tamil Nadu, 607001

Dear Sir,
Regarding ticket id_#10048517
my bank account debited an amount of Rs.2880.00 towards mobikwik on 22.12.2018-06:52pm.but till date mobikwik wallet shows the credit balance of Rs.100.00 only.
Transaction id-ECOM-MOBIKWIK
GURGAONECO
Amount:Rs.2880.00
Email- [protected]@gmail.com
Mobile-[protected]
Date-22.12.2018
Time-18:52
I uploaded the bank's statement.
Kindly resolve my issue and send back my money as early as possible.

Mobikwik customer support has been notified about the posted complaint.

Dec 28, 2018

Updated by Ashokgyan Dear sir,
Regarding the ticket id-#10048517
My bank account debited of rs.2880.00 on 22.12.2018 towards mobikwik. But till date mobikwik not credited the above said amount into my wallet.
Transaction id[protected]
Ecom-mobikwik
Gurgaoneco
Amount-rs.2880.00
Email - [protected]@gmail.com
Mobile-[protected]
Date-22.12.2018
Time-18:52
Despite of several reminders i had not received any response from mobikwik.
Kindly resolve this issue as early as possible.
Thanks

Dec 29, 2018

Updated by Ashokgyan Mobikwik looted my money of rs.9600- regarding the complaint ticket id-#10048517 on 29.12.2018 i had received a call from mobikwik's customer service mobile no.[protected] and the person shared my bank account details including otp. Soon the person withdraw the amount of rs.9600- from my bank account. I was shared the otp because of the call is from mobikwik's authorised customer service number-[protected]. Mobikwik looted my hard earned money. Kindly request you to please send back my amount

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hanumangarh, Rajasthan, 335504

Yesterday I (Amar jeet ) tried to pay an electricity bill for my customer of Rupay 1016.00 dated on 20/12/18 vai mobikwik using my State bank of India debit card. I got a message via email transaction failed and your amount is refunded and in a message box, your debit card is used at zaakpay payment services gurugon pos atm but my bank account not credited by 1016.00 please help me otherwise customer may hurt me because of huge amount. The transaction id is MK[protected]. I am going in depression please help me
My Contact Number [protected].

Mobikwik customer support has been notified about the posted complaint.

Dec 29, 2018

Updated by Monu Hudda THANK YOU...

MY MONEY CAME BACK EVEN AFTER 9 DAYS

Regards
Amar Jeet

View replies

M

Monu Hudda

from Jammu, Jammu and Kashmir

Dec 29, 2018

THANK YOU...

MY MONEY CAME BACK EVEN AFTER 9 DAYS

Regards
Amar Jeet

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110059

Website: Mobikwik

I had done bus booking from mobikwik 29 nov 2018 from bhuntar to delhi. When i reached bus stop i asked about bus from bus operator he said bus is already departure from bus stop before departure time which was 9 pm timing they departure the bus 6 pm 3 hour before. Now i have complaint about it in mobikwik help section another day asked about recording or supporting document i have sent on mail but after that i got no reply yet. It's been 27 days my query yet not resolved.

Mobikwik customer support has been notified about the posted complaint.

View replies

S

Sarella Ramesh Moses

from Bhimavaram, Andhra Pradesh

Dec 27, 2018

Iam unable to Transfer as KYC was not Upgraded and Pls upgrade and help me to do smooth Transactions... My Mobikwik Number is [protected]

C

Cutemalik

from Mumbai, Maharashtra

Dec 27, 2018

Mobikwik is an online banking service providing application. Recently i added an amount of 500 in my mobikwik wallet. But now i cannot transfer the amount back to bank. For this purpose they require mandatory kyc. When i go in kyc section, a pop up comes "kyc is not available. " neither can i use it not i can transfer it...

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 560076

Website: mobikwik

Me kr naveen my mobikwik number [protected] i am unable to transfer 9500 rs since 2 days amount from wallet to bank transfer its asking for upgrade kyc when i do for kyc by adhar number it says sorry this service unaavailable i did benificery of bank account also but not taking kindly help me immediately i want it to be solved please its very urgent

Mobikwik customer support has been notified about the posted complaint.

View replies

P

Praveena Kumara s

from Bengaluru, Karnataka

Dec 27, 2018

My mobikwik wallet is blocked 850 rupees is no refund

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines