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Mobikwik Complaints & Reviews

www.mobikwik.com

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Updated: Oct 8, 2025

Complaints 7147

Resolved

861

Unresolved

6286

So far, so good. Mobikwik is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mobikwik will keep up the work and continue to help more customers with their concerns even better 🤝

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Mobikwik reviews & complaints page 171

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Address: 560068

I am venkatesh, i transfer the money from mobikwik wallet to bank. While sending the amount at the last minute error came. Amount deducted from my account still not refunded or credit to my account. Please help me. Customer service not resolved the issue. My mobile number is [protected]. I want to pay my exam fee. Still the amount was not credited to my bank account or wallet.

Mobikwik customer support has been notified about the posted complaint.

Nov 24, 2018

Updated by Venkat Sid Still amount not refunded from mobikwik. Please help me to get that amount

Nov 27, 2018

Updated by Venkat Sid Please help me. They are deducted 10348 from my wallet but still the amount is not credited to my wallet. Nothing action will be taken care by them. Worst customer service. I gave commission charges also to transfer the money to my bank account. Totally 10348 deducted from my wallet. Till now there is no update regarding this. My Mobile number [protected]. And ticket number 9776732. Please help me almost I am waiting for more than a week. I didn't face this type of issue in other payment sites like paytm phone pe and all.

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A

Adi266

from Patna, Bihar

Nov 23, 2018

I added Rs1500 in my Mobikwik wallet but unalbe to transfer it to my bank account as it is asking for KYC.
But, as I tried updating my KYC it shows:
This service is currently unavailable.

I tried upadating it both on website and app but neither of them is working properly

Please help...

amount deducted but not refunded - Comment #3279260 - Image #0

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Address: 422005

Dear team,

I have done transition using mobikwik on 21 nov 2018 on 6:20 pm 2059.28 rupees has been deducted. Here i have paid processing fees 59 rupees for transfer money wallet to bank account but money not credited in bank account. Help me to credit my money urgently
No customer care executive ready to help me. Help lines never ever getting connect easy but their custome executive work 8 am to 11 pm. Need to improve customer service.
Account number [protected]
Mob [protected]

+1 photos

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A

Ashok8096

from Hyderabad, Telangana

Nov 23, 2018

Sir My MobiKwik Account is disabled some technical problems so Please Enable My MobiKwik Account sir My MobiKwik Account no is [protected]

money deducted from mobikwik wallet but money not credited in my account - Comment #3279334 - Image #0

Ashok8096's reply, Nov 21, 2018

Please enable my MobiKwik Account

Ashok8096's reply, Nov 21, 2018

Sir My MobiKwik Account is disabled some technical problems so Please Enable My MobiKwik Account sir My MobiKwik Account no is 8096851156 so Please Enable My MobiKwik Account is and my email id is [email protected] and contact no is-8096851156

R

rks3680

from Patna, Bihar

Nov 23, 2018

Mobikwik may account no [protected] is unblock my account arjent basis

V

Venkat Sid

from Bengaluru, Karnataka

Nov 27, 2018

Very very worst. Government should take action in this. Mobikwik is fraud company and they are abasing their customer money.
It is my humble request please get refund that customer amount and give it to them.

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Address: 470113

Maine electricity bill jama kiya tha mere account se 16 Nov ko deduct kr liye lakin abhi tak na to bill jama hua aur na hi paise waps aaye
Mere paise wapas kr do jldi se mjhe bhut jrurat hai meri ko 4 bill jama Nahi hoya hai me aap ko bill Recieved hai mera pass jo ki aap da Raha hu plsn help indian Gov of india sir in logo na dhokh di Raha hai

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Address: New Delhi, Delhi, 110055

Website: mobikwik.com

I had booked the flight ticket (Spicejet) through mobikwik wallet and also cancelled the ticket on 1st nov but still cancellation amount is not refunded into my mobikwik wallet. According to the spicejet company, amount is already refunded on 05-nov. Please provide the cancellation amount on urgent basis.

Mobikwik Registered mobile no- [protected]
Transaction Id:[protected]

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Address: 700064

Website: www.mobikwik.com

I have purchased few items from myntra. Payment was made but no order was placed. I called myntra customer care they said no order have been received by the id which was provided by mobikwik. I complained through mobikwik help center. They also sent me a mail regarding refund. That money will be refunded in 7 business days. Amount was deducted on 11 november 2018. They sent the mail on 12 november 2018. Today it is 21 november 2018. But i have got my money back. This is a huge trap.in this way how can one pay online. If this type of error keep on coming how can one even support digital india.

+1 photos

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Nov 21, 2018

Updated by Deeksha Goyal I have got some fake calls regarding this.And they are asking me otp and atm pins. Do something in this regard.
Numbers were [protected], [protected]

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Address: Surat, Gujarat, 395007

My account mobikwik [protected]@yahoo.co.in on mobikwik disabled... Me many mail but no response

I complained someone use my account on zomato 10 rs... Also 10 rs not in my account and someone use... I complained this to mobikwik on app so he disable my account for my login

If some one fraud on my account and full kyc person me also not use my wallet... Plz enable my account otherwise i complaint on court and case against to you or call me

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Address: New Delhi, Delhi, 110094

Maine electricity bill jama kiya tha mere account se 24 oct ko deduct kr liye lakin abhi tak na to bill jama hua aur na hi paise waps aaye
Mere paise wapas kr do jldi se mjhe bhut jrurat hai 1488 ]

Bevkuf smjh rkha hai itne din ho gye kis baat ka app hai ye ek dum bakwas hai
Mai to sb ko mana kr duga ki na kre iss app se koi kaam

Aaj paise daal do haram ke nhi hai paise jo tum public ko loot rhe ho aisa konsa app hai jo pse kaat le aur lota ke na de

Aaj hi daal do last time hai

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A

Ashishjangra124

from Delhi, Delhi

Nov 20, 2018

Dear sir, i am not able to utilize my Mobikwik wallet money what was i credited from my bank, every time it is asking to validate my KYC details, but when i am going ro validate my KYC details, it shiws an error " Sorry this service is not available " i complaint mobikwik multiple time but not get any responce by them, my mobile no. Is [protected]

return my money - Comment #3275562 - Image #0

L

Laltu majhee

from Bargarh, Odisha

Nov 20, 2018

I made a payment for electricity bill amount Rs510 INR on 12/11/18. The transaction was failed (order no-MK[protected]) but the money deducted from my SBI Bank account (POS-[protected] MOBIKWIK txn#[protected].pls check status and return money.

AndhaleAsh's reply, Nov 22, 2018

Same issue I have faced today..
I think this website is making us fools

R

Raju.dakua

from Kolkata, West Bengal

Nov 20, 2018

Added rs3790 in wallet but deducted rs899 for bank recovery for no reason
There is no valid customer care number to talk issue raised to MobiKwik help but team is not responding
Cannot transfer the amount In bank account

Mobile number [protected]
Raju dakua
Raju.[protected]@yahoo.in

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Hi,

This is so unfortunate that we as a customer are getting the worse customer services ever.

I uploaded money in my wallet so that i could start using mobikwik.

I wanted to use the wallet for couple of transactions like ordering online food, petrol etc but neither i can able to use money on any merchant nor i can make any bank withdrawal.

It's been more than a week i am struggling to get my kyc updated. I cannot do it online as my new mobile phone number is not linked with aadhaar.
I requested for a agent to visit my location but no one came. Neither i recieved any communication from mobikwik. This is really pathetic services. This is our hard earned money which i am not able to use. Please send somebody asap otherwise i am escalating it to consume court.

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Nov 24, 2018

Updated by rohit raghu Transaction ID 57a8fa6d5313d

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N

Naresh Ramesh Gada

from Vasai-Virar, Maharashtra

Nov 20, 2018

I krishpi Gada having a mobikwik app number [protected]
I purchasing grocery from grofer of Rs 1036.
Payment is done but not use my supercash of Rs 250
Offer time is 15 to 18 November

withdrawal/account bank verification - Comment #3275653 - Image #0

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Address: Auraiya, Uttar Pradesh, 206244

Sir i have recharged vodafone no [protected] today two times first time recharge was unsuccessful via bank of india and amount has debit my bank account and second time recharge was successful it was recharge via state bank of india amount not refunded till now in my bank of india account so plz refund my money back
My email id is [protected]@gmail.com

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Nov 18, 2018

Updated by mdishakhan1994 Sir I Recharge my

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Address: Ernakulam, Kerala, 682020

Hi, i made a payment in the app and that was deducted from my account. This payment is showing as failed in the app. I have tried contacting mobikwik customer service and they told me my money will be back in 10-12 working days but now it is more than a month. I made this payment on 26 october for an amount of 18000 inr. My registered phone no is [protected]. Please return my payment as earliest as possible...
Calls received from [protected]...

+9 photos

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Transaction for charging mobile number initiated from vodafone app and payment done from mobiwik. But transaction failed at mobieik end and refund not initiated in account while 7 days already completed. I already raised complain to mobiel but no update and refund initiated from their end. And they never respond on any complain. I am still waiting for their response but no response from their end.

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Addy xx

from Noida, Uttar Pradesh

Nov 20, 2018

Hello sir/maa'm
My name is aditya & i have an account on mobikwik from mob. no. [protected], today i wrongly sent money on mob. no. [protected] by mistake. Please consider this as a serious concern & refund my money asap.

refund not initiated after failure of transaction after 7 days - Comment #3275495 - Image #0

K

kashi7383

from Bulandshahr, Uttar Pradesh

Nov 20, 2018

महोदय मैंने दिनांक 6/11/2018 को दो साड़ियाँ बुक करवाया था जिसकापैसा 2380 रूपया कट गया अभी तक न तो साड़ी आई न ही पैसा वापस खाते मे आया।कृपया पैसा वापस करवाने का कष्ट करे।
Kashi Naresh Chaubey
417 B Railway Medical Colony
NE Railway Gorakhpur
Mo [protected]
email [protected]@gmail.com

refund not initiated after failure of transaction after 7 days - Comment #3275713 - Image #0

refund not initiated after failure of transaction after 7 days - Comment #3275713 - Image #1

K

Kumar svk

from Adiramapattinam, Tamil Nadu

Nov 20, 2018

My account is currently not activated please my. Account reactivate (user is disable)

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Address: 110092

Website: Mobikwik

Hi, i made a payment in the app and that was deducted from my account. This payment is showing as failed in the app. I have tried contacting mobikwik customer service and they told me my money will be back in 10-12 working days but now it is more than a month. I made this payment on 13 october for an amount of 1466 inr. My registered phone no is [protected]. Please return my payment as earliest as possible

Mobikwik customer support has been notified about the posted complaint.

Nov 17, 2018

Updated by Nitesh Bisht I forgot to mention some details.
Transaction id is[protected] from SBI Debit card)

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Address: 713377

Payment to mi.com Of Rs 12999/- two different transaction from different debit card money deducted from my bank account two time.
But showing that payment failed. When I contacted at mobikwik help he said the refund was done between 7-21 working days. But the matter is now payment date is 12 October 2018 . It is over 36 days but till not refund my money. Even I have contact to mobikwik help over than 20 times he was always said that wait 7-21 working days even it's over 36 days.
He was cheating with me.
My order I'd is
578014e426bbe & 8c00e416c5d3
One transaction has refund done but another one transaction is not refund
Please help me any one

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Address: Gurgaon, Haryana

Dear sir
Meane 10/10/2018 Ko SBI credit card ka bill payment MobiKwik se Kiya tha jo updated nahi hua or November month ke statement me add hokar aa gya jisaka amount-7938 tha.meane MobiKwik ke office me complete ki to unhone kaha ki hamare eha se pement successful ho gayi hai.or bank bale bol rahe he ki hamare pas koi pement nahi hai.or sir me amount -7938/- refund nahi hua hai.
So please help me.
Karan Singh lodhi mob.-[protected]
Mail-id [protected]@gmail.com
Credit card no.×××× ×××× ×××× 4794

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Nov 18, 2018

Updated by Karansing8 Ticket no. 009249

Nov 20, 2018

Updated by Karansing8 Hello sir.nmste.my credit card bill payment successful.my complaint the cencellenation.
Thanks
Karan Singh lodhi

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Address: 401203

Name:

Sachin Gholap

Email:

[protected]@gmail.com

Phone No:

[protected]

i had done mobikwik payment through wallet rs.4400/ it deducted from wallet but not got in Account which i paid so i raised the issue on that day. My ticket id is 9647857 on that day when i raised my issue i.e; 05 November 2018, get just reply that your issue is resolved and you will get payment within 5 to 7 days working but now its 16th November 2018 and didn't get any refund to wallet or didn't get any reply from your side.
I had attached my both bank statement for reference because in resolved status they message me that it refunded to your bank account.

+3 photos

Nov 16, 2018

Complaint marked as Resolved

My new ticket id is 9711143 in mobikwik mobile app is in progress and here they marked as resolved i don't get it, kindly suggest how my problem is resolved

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Address: 401203

[protected]@gmail.com

[protected]

Name - Sachin Gholap
Mobile No. [protected]
email id - [protected]@gmail.com
i had done mobikwik payment through wallet rs.4400/ it deducted from wallet but not got in Account which i paid so i raised the issue on that day. My ticket id is 9647857 on that day when i raised my issue i.e; 05 November 2018, get just reply that your issue is resolved and you will get payment within 5 to 7 days working but now its 16th November 2018 and didn't get any refund to wallet or didn't get any reply from your side.
I am attaching my both bank statement for your reference

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Address: 400034

Dear sir, i have transferred amount rs 3012 to mobikwik wallet number [protected] in place of mobikwik walllet number [protected] due to mistake.
So, please refund this amount into my mobikwik account number [protected].
On contacting to that person is not responding by not picking up my call.
Order no :- [protected]ab3d14cb4d9

Also, i had registered complaint at https://www.mobikwik.com/help, but still didn't get any response.
So kindly help me for refunding my money.
Thank you.

Ajay thakre

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Address: Patna, Bihar, 800001

I tried to add 2446.78 on 15.11.2018 to mobikwik wallet from my paytm payments bank account but the transaction failed but the amount deducted from bank account when contacted to paytm customer care they said contact merchant and merchant is not replying yo me please help its urgent and tell me how much time i have to wait for this to get the refund

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Address: 600125

Website: [email protected]

Dear sir, my name is ravi kumar i had been cheated by a person mr. Rahul kumar through your mobikwikaddmoney @hdfcbank (Upi ref no[protected]
For the sum of rs.10, 000 the cheater name is rahul kumar as shown in true caller the episode started by ordering through a web site avoonik.com for a lehanga worth rs.549, the product is not received in my end as they given customer care number [protected] i had contacted him he gullibily...

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On 26th of Oct, I made three UPI transactions from ICICI to HDFC credit card payment through Mobiwik. Out of three, two were scucessful and one was pending at the Mobiwik, After that i raised the request, they mentioned that it is reversed to the bank. But my banker says that the money is in still mobiwik. Need to know to which bank they transferred the money.

Reply from my banker:
We understand your concern.
With reference to your mail we request you to go through the below details regarding beneficiary.
Beneficiary name : MOBIKWIK.

Beneficiary account number : XXXXXXXXXX7335.

Beneficiary IFSC code : HDFC0000280.
We thank you for giving us an opportunity to be of service to you.

Nov 18, 2018

Complaint marked as Resolved

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