Mobikwik Complaints & Reviews

When i recharge mobile and pay electricity bill by using super cash, message comes - sorry, this service is currently unavailable. Since last week i have raised tickets twice and also lodged complaint on your consumer complaint sight but received no reply from your side. Your customer care mobile numbers always show switch off and landline always busy. Your service is very poor. I will never advise any person to shop through mobikwik. If any person cannot use super cash, what is the benefit of giving super cash. Please reply at the earliest.

Still how many days, i have to wait for my money, i think this is not write, you people were playing with us my money is dedicated one month's back still it's not refund, how can we trust online payments you people were not giving any response from mobikivki costumer support, very worst service please refund my money, we have some comments my money is not refund from past one month.

My mail Aparna.[protected]@gmail.com .i added 6000to my wallet ..there is some KYC problem..and dey deactivated without proper intimation..and wallet balance also still not credited to my account..please activate my wallet or credit my wallet amount to my card..I am contacting them since 2months through email.dey r not responding..even they don’t hav customer care

What the are bad service in mobikwik company,
I have mobikwik account, number-[protected]
Mail i’d - [protected]@gmail.com
Due to kyc not done i have deactivate this account on customer care side
Before deactivate i was uploaded 2500 rupees
Why not refund my money
With out refund how to deactivate this account,
This account already deactivated.
Before i was transferr 2500 rupees my bank account but it was not successful
What i do

1. Mobikwik needs to be taught a lesson by taking them to courts and making them to refund money to customers which they cleverly picketed through their discretionary actions in the past

2. They don't have any means to contact them directly through phone calls or e-mail. One can write to them only on mobile app in help section, to which they reply unsatisfactorily. They do not allow customers to send more than one msg while raising in issue in help @ mobikwik mobile app. If i send a screenshot, i can't send any further text msg, or if i send a text msg, i can't send you a screenshot or any other text msg. I have to write this e-mail, as i am not allowed to type any further msg in the mobile app.

3. Mobikwik doesn't redeem supercash of clients deliberately, and then in the end, expire their supercash. I have had many issues in the past where mobikwik has expired my supercash amounting to rs 3600+ on one occasion and rs 2500+ on other occasion, thereby saving money at the cost of denying customer to utilize theirs.

4. I can share all the issues in details with proof / screenshots.

My account having mail id fernandes. [protected]@gmail.com and mobile no[protected] has been disabled for past 5 to 6 months ago. Despite sending request over mail they are not paying heed towards customer concern. Even they not replied my mail. I have even called the customer service there never resolved my problem so pls help me to open the app its very bad experience if you cannot resovle the customer complaints then pls close down the app

Dear Mobikwik Support Team,
H have two accounts and I just want to delete my account permanently with following information because i am not using anywhere this account.
1 My mobile number with Mobikwik account is- [protected]
2 My registered email with Mobikwik account is- [protected]@gmail.com
3 My last transaction was: mobile recharge 19₹ at [protected]
*This account not deleted it is only user disabled. Kindly delete it permanently.

I have an account in mobikwik, yesterday i added rs. 10000 in my wallet for purchasing, but i cant send money to any merchant or any bank account from my wallet. There is no customer care number of mobikwik where i can filled a complaint. Everytime when i tried to transaction there is error saying that service is not available. I also cant update my kyc from wallet.

Hi Sir i have paid my Bill Payment of Rs 1200 for my BSNL Landline. I paid through my credit card and amount was debited and payment was successful.
After the payment it is showing me i have paid for Airtel No with my bsnl landline number.
BUt money has not been credited to my BSNL landline account. I have been enquiring the same to the customer care support but no proper response in this regard.They said it will take 3 working days to get it resolved but 4 days have passed nothing has been updated and i feel cheated over here.

No customer care contact number or clear reply from there customer support . Very generic automated type reply.

Kindly take immediate action and save other ppl from these fraudulent site.

My account is registered with email id [protected]@gmail.com

I have booked irctc ticket and paid the amount through mobikwik wallet on 25.09.2018. The amount (Rs 1450.86) was deducted and ticket was booked. No issue so far

Subsequently, on 28.09.2018, the whole amount rs 1450.86 was refunded in my wallet, eventhough the ticket was still valid (I checked on irctc). I, therefore, complained on mobikwik help about the mistaken refund on 28.09.2018 as i was afraid that my train ticket will be cancelled.

On 05.10.2018 the amount rs 1450.86 was deducted (The description was wallet debit against recovering for wrong irctc refund). No issues so far.
On 06.10.2018 i have cancelled my ticket and irctc has issued rs 1230 refund, however the same has not been credited in my wallet till date.

I have complained on mobikwik wallet 2 times and everytime they close my query by writing some mumbo-jambo about supercash.

On 26th of october, there transaction were made, out of three one was failed and money was not either credited back to the beneficiary account or the credit card. Same issue raised in the mobikwik also, they told that money credited back to beneficiary account, but it was not happened.

Money deducted from the bank but the credit card did not receive

Hi, I have made fund transfer from wallet to Bank on 19.10.2018 and amount was debited from wallet but didnt credited to source account and i have raise the complaint to both.
1. mobikwik(Ticket #9521015): Team said "Payment was successful from our end amount has been added to the source account and they given PRN no.[protected] for further reference also suggest to check with bank side.
2.Bank: i have draft the mail to bank support team (and before that i have check my account statement in internet banking also) and they replied me "In case if your amount has been debited from mobiwik and the amount not credited to HDFC, please directly check the same with mobiwik for the status of the transaction. We have no actionable from our end."

I'm too depressed these kind of service from mobikwik...

My Mobikwik registered no.[protected], mail:sivaprasads.[protected]@gmail.com

I have registered in mobikwik 10 to 15 days back and add 5000 but i cannot able to use this money due to kyc service unavailable and i have tried lot of time to update my kyc through mobikwik app and mobikwik kyc center as well but not done so how i can withdraw or use this money if. Kyc service unavailable so mobikwik team need to inform before adding money so that no one will loose or block money.
Kindly suggest
Mobile number-[protected] (Registered with mobikwik)

Since last 10 days I am unable to do transaction from my mobikwik wallet. Every time while recharge it is showing "this service is not available ".I am having Rs. 4000 in my mobikwik wallet. I have raised 3 tickets to mobikwik help section but no reply received till now. I am worried whether I can use my money lying in mobikwik wallet . Please help. Regards siddharth [protected].

I have not yet received my refund of ticket cancellation which has pnr number [protected]. I proceeded the payment through mobikwik which is responsible for the refund amount to be transferred to my account although the ticket situation is showing that the amount has been refunded but it has not yet reached my account please process my request as soon as possible.

Hello mobikwik

I am booking bus ticket via mobikwik ticket number: b3kvx8ed (Operator pnr: ts[protected]fufp/302764/idayakottai - chennai)
To: chennai bus type: a/c-sleeper
Makemytrip bus id: nu[protected].

I am cancel this order. Rs.1260 refund amount to send mobikwik.

I contact make my trip customer care and told to already amount sent to mobikwik. But till now not received. Where is my amount??

For an immediate hospital admission of a patient using mobikwik with my account [protected]@gmail.com and i don't have primary number added to it to do transactions but i have added some money to wallet and unable to add primary number and kyc details also.
Please do the needful. No customer support also available. Every time service unavailable. I have added amount for an immediate requirement but i m unable to use it. And help option shows service unavailable. And transfer option shows primary number not registered. Please show a way to do so and help me.

I have complaint lot's of time i am not getting any response from mobikivki i trust consumer court but why my problem is not clear, i request you to please check and update what about my money, from mobikivki i am not getting any response i am waiting past one month's, i didn't get my money please talk to mobikivki please solve my issue, please please please

My registered Mobikwik no: [protected], Email : [protected]@yahoo.com.

Dear sir,
I deposit cash to mobikwik wallet on 26/10/18 at Rs.9000/-.But now i cant transfer money from my wallet to bank or wallet other payments.
Such transaction time they showing update kyc. i find local kyc centers in ernakulam. No shops are updating kyc in my area.
I try many times for kyc in this app but it is not working now. I will face many problem in this days.so many times I check your customer care number and try to call but never answered.
mobikwik Customer Support Number :[protected] /+[protected]

now please return my cash to bank account.

regards Jobyjohn
mob [protected]
[protected]@gmail.com, [protected]@yahoo.com

I am new user in mobikwik and it has offer running o[censored]sing "double" promocode but due to some issue in mobikwik i am unable to use that promocode so i have raised issue with ticket #9556892 and they have promise me you add money directly they arr going to get cash back, so after approval from that i have added money and now when i replied to add money nobody is replying. So i have raised new ticket #9573142 so now they are replying that you won't get cash back.
This is very bad service providing by mobikwik, do not use mobikwik.