Mobikwik Complaints & Reviews

Hi,

On 19/10/2022 I made a transection of ₹19488.40 Money was deducted from my account but not recieved by reciver I had already complaint about this to customer care but they gave no response
So please try so resolve this issue fast

Thanks & Regards
Himmat

Mobikwik — Regarding refund of the amount needs to be credited
R
rahulamrutkar21
from Ahmedabad, Gujarat
Oct 19, 2022
Oct 20, 2022
Mark as Resolved

Hi Team,

from mobikwik i was about to receive the refund of 5 amounts out of which only 2 are received .after that, i have connected with mobikwik customer care which is very hard to connect and frustating service as its having call drops, no call back from customer care .

there are false promises made regarding the resolution time when each time reached to the mobikwik.

they have only one answer as backend team is looking into it and escalated the issue .
its been now almost 3 weeks raising the complaint but no resolution provided .
hereby details of the complaint raised to mobikwik with ticket ID:
27166384

I paid 1977 rs to Myntra on 19 Sept 2022 and the refund was initiated for 749 rs on 5th October to my Bank account via Mobikwik. Order ID # 1215409 [protected] but amount is not added in my account till date.

Hi Team,

from mobikwik i was about to receive the refund of 5 amounts out of which only 2 are received .after that, i have connected with mobikwik customer care which is very hard to connect and frustating service as its having call drops, no call back from customer care .

there are false promises made regarding the resolution time when each time reached to the mobikwik.

they have only one answer as backend team is looking into it and escalated the issue .
its been now almost 3 weeks raising the complaint but no resolution provided .
hereby details of the complaint raised to mobikwik with ticket ID:
27166384

Myntra refunded the amount but it is not reflecting in My Mobikwik wallet ... myntra also gave me the reference no. But mobikwik is not cooperating with me...please help

I have place order rs.799.00 by myntra app. Dated[protected], time:-01:02 pm. I pay rs.799 through payment mode via mobikwik wallet, payment successfully debited in my mobikwik wallet against mobikwik payment id:[protected], but amount not credited in my myntra order also not show order history in myntra app against this payment.
Pl. Refund my amount as early possible.
Krunal shah
[protected]

I had done a transaction through Mobikwik for a purchase through another app. After going through Mobikwik app. I show that I have recv rs 917 which is mentioned in app, but the refund is yet not credited in my credit card or bank account.

An order was placed in Myntra with Mobikwik Zip payment. Then I cancelled the order and Myntra credited the amount wirh the original payment method that is the Mobikwik. But the amount wasn't updated in Mobikwik website.

Myntra message-
Hi, we have successfully processed your refund for your cancelled order (order no.121649045227881151801). The ARN number for your refund is[protected] and refund amount is Rs. 473.00. - Team Myntra.

Suddenly when I saw my zip balance all my money was used in BHarat petroleum, reliance power etc and the amount was about 39000, why I will pay If i never used this ease help me reg this

I want to delete my account. I have tried through app but every time it is showing that error. I dont have any other mail ID so that I can contact. Please delete my account.

Dear Sir
Greetings from Mysuru!
With reference to the above subject, I would like to bring to your kind notice regarding the fraud made by MobiKwik w.r.t Naveen Shivanna account with phone number [protected]. A sum of Rs.1193 =00 debited from my ICICI card ending with number 3006 towards payment of my electric bill, but not reflected in my mobikwik account. The ref. number is [protected]. A copy of the snapshot is attached for your reference.

Please do the needful at the earliest

Thanks and regards
Dr Naveen Shivanna
Scientist
Defence Food Research Laboratory
Defence Research & Development Organisation
Ministry of Defence, Govt. of India,
Siddartha Nagar, Mysore-570011, INDIA
Phone:+91-[protected]

I tried to pay a rent at 7.45 pm on 11/10/2022 amount of 39000 with a charges of 920 rupees. But the same amount deducted from my Credit Card but not show any where of mobikwik transaction history.

Wallet, amount debited from my card but transaction is not successful. Amount is also not credited to beneficiary account. When I checked the app, there is no history of this transaction. So, I'm not even able to raise a complaint from mobikwik app. Raised issue at Mobikwik twitter account

Few days ago i bought a pair of pants for 900rs from local vendor and returned that products after few days because of some issue, the actual problem is with Mobikwik, I paid the vendor from Mobikwik Zip and after returning the product the vendor refunded the money through Paytm business app but i didn't recieved any kind of refund. Even Mobikwik's customer care number also busy for a long time which makes suspicious.

Transfered payment thru card via mobikwik wallet, amount debited from my card but transaction is not successful. Amount is also not credited to beneficiary account. When I checked the app, there is no history of this transaction. So, I'm not even able to raise a complaint from mobikwik app. Raised issue at Mobikwik twitter account but not getting any response since 5 days. Could you please resolve this issue and provide the refund....

Ref: My login phone no. [protected]

Dear Sir / Madam,

With reference to the above subject, I am unable to access my login account. During adding the money on 30.9.22 into my wallet & successfully added the money into the wallet, but I unable to transfer my money from wallet to my Bank account. During transferring the said amount, suddenly the account appear to asking login my account. Whenever, I was trying to access my login account & automatically adding my OTP as a mandatory, but it was showing "user is disable" However, I tryied to attempt so many times to access my login account but showing same message. I am not yet access to login my account.

You are requested to please do the needful so that I may enable to access login my account immediately & ensure me for the same as early as possible. Due to festival season, my hardcore amount is blocked now, please consider the matter on most urgently.

Thanks & regards

Shibnath Podder
email id: [protected]@gmail.com

I paid the sum of 1105 as zip repayment for mobikwik lender is idfc bank but the payment made for repayment is not updated dated 20 June 2022. So I spoke to customer support executive they told me to pay it again that previous transaction amount will be refunded back to source account, so I paid the bill again then it reflected but till now that amount which I paid first is not updated or refunded to me till now it's almost 4 months now.


Transaction ID: IDFC[protected]

I need my refund or adjust that in my zip account. It's already 4 months till now, I will proceed legally with our family advocate.

Screenshot attached for your reference

1) 1st transaction I made for repayment which is not updated or refunded back to me.

2) 2nd transaction I made for repayment which is successful.

With regards
Shiva Chimmani

Hi,

I've ordered some items worth 1202.92 in Ajio using Mobikwik wallet on 5th Oct. Since the money is not available in wallet, I've added the money to wallet using my debit card ending 4644.

Amount is debited from my account but transaction is not successful. When I checked the app, there is no history of this transaction. So, I'm not even able to raise a complaint from app. Could you please resolve this issue and provide the refund for the same.

Mobile Number: [protected]

I have paid my dew amount of rs 1372 on 5 th October of this month on mobikwik by phone pay and in the mobikwik app also it has shown money paid successfully but the next day they have initiated me rs 354 of dew amount after paying the amount in given time also they are initiated me penality and I got the message to pay the money 1726 rs. Which I not used

I have made transfter from credit card to bank account dated on Oct 06, 2022 .Transaction failed but still money is deducted from my card.