Mobikwik Complaints & Reviews

Sir
Yesterday, i had made jio recharge 399/- . tranjection was complited but it could not be recharge in my number. I hade waiting for refund but be nothing sollution. My order# RJ[protected] dec. 09 2017. Please hurry refund to my wallet . i am waiting for it. I hope you must solve it.
Thanking you
Vikram sahani
[protected]

Respected sir/mam
Today i tried to add rs 6000 to my wallet but it was not added and debited for bank transfer recovery. I have no idea what this is. I have compained many time to mobikwik but they always give same reply.
I have also mailed to [protected]@mobikwik.com but got no response. I have also not got any mail regarding money debit from [protected]@mobikwik.com.
Please help me and refund my money as soon as possible.

Regards
Ashok srivastava
[protected]@rediffmail.com

I am not able to use the super cash which i earned through this application due to changed terms and conditions as super cash is only availed by few merchants bit those merchants are not available in my city. So i can use my super cash. Waste of money and time. Please provide the resolution for this kind of issue, why the terms and conditions are changed completely when there no equal distribution of merchants in different cities.

I have 3000+ supercash but i make any trans. Not use this amount than i contact with mobikwik helpline but the helpline no is wrong so i am checking feedback of other customer but i found many complaint against mobikwik but not solution provided by the company please help me

Company detaile — one mobikwik systems private limited

Address
2nd floor, orchid centre
Golf course road, sector 53
Gurgaon, haryana
122002
India

My name is hamtharai pakem yesterday after deposit amount upto 10000 my account has been disabled i have not been able to open it then, my email id is [protected]@gmail.com i dont know what to do then i have write a complain to them but its not possible for its been diasbled can u hellp please its such a loss for me its been deduct from my account can you help solve this problem soon

Sir mane[protected] ki morning 7:12 per 87+87 ki do transaction ki thi. Transaction failled hone ki bajhe sa mare bank dono hi transaction cut gaye. Pleasa aap mara balance refund ker. Mane kai bar compaint ki thi per aap ka yeha sa problem solved nahi ki gaye.

User name : shubham sharma
Contact no : [protected]
Emai id : [protected]@gmail.com...

I'm bhishma nag. Indivisual balance debit my syndicate account.
Debit date of 05/12/2017 - ib pg txn lsyd[protected] 7785800 mobikwik.
Your account credit rs - 4000/- {four thousend rupees} ac statment copy attce last transectios. Please chek. Refund immediatly
Please refund my 4000/- rupees trspor my syndicate account namber - [protected]. And call back mob [protected]

I am doing transaction with bookmyshow, 10 percent of my super cash is not getting added to the transaction so please clear this problem. My email i'd is [protected]@gmail.com. Even i am trying with other websites which accepts mobikwik but 10 percent of super cash is not reducing. I am facing this problem in bookmyshow, ticketnew, tapzoo apps. I am having super cash of rs800.

0n 2nd december 2017 i have made payment at local store using mobikwik wallet for the amount of rs.130

Here i have already supercash amount of rs.1014 in my account. According to their supercash terms and conditions 20% of supercash should be deducted from supercash but no single rupee was deducted instead that i got supercash of rs.7 for the same transaction. I complained on the app they continue to give dumb reply that the offer is available on the updated app. Fortunately i updated the app in the morning only and while making the payment got the notification to get 20% on payment to local store.

Mobikwik is cheating on customers with this so called"super cash" concept where in you have different options to earn super cash and thats it. There is no way you will be able to spend it.in their website its clearly said

"except the recharge and bill payments category, 10% of your available supercash balance will be used in every transaction" and its not what they are doing

I recently booked movie ticket through bookmyshow and on the payment page in mobikwik i didnt not enter any promo code and proceeded to pay. Before it automatically deducts 10% of existing supercash, however now it wont, instead it just credits supercash which you wont be able to use. Please see the reply below from mobikwik customer care

Dear user, greetings from mobikwik! We understand your concern regarding usage of supercash transactions. We would like to inform you that if you have received the supercash on your transaction, then your existing supercash would not be utilised on the same transaction. As per record you have received the supercash of your transaction due to this reason you cannot utilised supercash. Thank you for being a valued member. Thanks team mobikwik

Yesterday i have made payment at local store using mobikwik wallet for the amount of rs.104

Here i have already supercash amount of rs.948 in my account. According to their supercash terms and conditions 20% of supercash should be deducted from supercash but no single rupee was deducted instead that i got supercash of rs.10 for the same transaction (About this cash back they didn’t mentioned anywhere)

If i always get supercash wherever i make payment using mobikwik wallet, then where to use and what is the use of stupid supercash amount.

Please don’t cheat me like this and revert my wallet amount for the mentioned transaction asap.

While using mobikwik application there was a automatic deduction of amount from my wallet... So plese check what is the error and solve the problem as soon as possible... And unblock my mobikwik wallet it was urgent... So plzzz give some feedback about my complaint and help me for using mobikwik application again... And this app is very useful for my transaction by regarding this automatic money deduction... Plzz feedback as soon as possible...

The biggest fraud payment gateway. I first lost 11, 565/- when i tried transacting on mobikwik. Finally after 20 days i got that money into my mobikwik wallet. And now my account has been disabled. Wt*!! It's 11k!!! And you just block my account with out any notification and reason.
I have been behind this amount from almost a month now. How many more days do you want me to wait? Pls refund my amount and shut down your damn company. Good for nothing.

Sir i need help from u about my mobikwik wallet so please help me as soon as posible. I complained many times but also no response from your side. Atleast give me a suggestion r solution for my problem we belive u lot but there is no response from your side i[censored] tel something we can find easy way sir. So please help me sir dont ignore the complaint please check it sir

Dear sir/madam,
I recd. Below message on my mobile no.[protected]:
“rs. 8589 is due for payment on account of an inaccurate bank transfer. Add rs. 8589 more to your wallet by 15th nov 2017 to clear your dues and avoid legal action. For clarifications, email us at [protected]@mobikwik.com.”

Please note that i had transferred said amount to pnb a/c no.[protected] of my relative. But system of mobikwik returned back the same amount to my wallet showing unsuccessful transaction. But on the other hand amount was successfully transferred to my relative's saving a/c.
I had never intention of cheating someone else or nor will be in future.
Anyhow, whenever i came to know payment is getting transferred to bank account despite failure message to me and returning the same in my wallet, i felt that that something wrong has happened and i immediately tried to contact on mobikwik's customer care. But their customer care numbers shown that these are being upgraded. Whenever, i tried to contact through email us link, then their system shown that this wallet account is disabled. Thereafter, i tried to load my wallet with this amount so that whenever they will come to know of this, they will be able to deduct the same from my wallet. But wallet was also disabled by them and i was again unable to load amount in wallet. Now, you can understand that what else could i do?
They never tried to contact me over phone or email regarding this issue despite they had all these details already with them.
Now, i contacted my relative in whose account amount was transferred, she told me that they have already taken a lien for the same amount of rs.8589.00 on her pnb bank account.
Thereafter, i have already loaded rs.8600/- in wallet on 11/11/2017 of which their system immediately deducted the said amount of rs.8589/- from wallet.
From the same date, i am regularaly emailing and contacting them over phone for clearing lien on my relative's pnb a/c no.[protected].
But they are not replying to any email and no satisfactory answer is being received over phone.
I have severally emailed them at their id's.
Mails id's are as below :
Sms recd. To contact on emaild id : [protected]@mobikwik.com
Lien created from email to pnb : [protected]@mobikwik.com
Customer support : [protected]@mobikwik.com
Please ask them to clear lien created by them on pnb a/c no.[protected] of ms. Rupinder gupta.
Hoping for a favorable reply.
Sukhdev singh saini
Mob. No.[protected]
Email : [protected]@yahoo.com

On december 4 2017, i added 626 rs. To my wallet and the moment it got added, an unreasonable deduction occurred of 604 rs.

I go to check my history there it gives me 'no invoice data found' for that deduction. There in history i find a similar transaction that had occurred on may 16 2017 which also auto deducted an amount of 396 rs.

I also complained via customer chat process where they sent an auto response for waiting while customer care will look and revert in two working days. I tried their customer care contact number but i got a response that they are still updating their system.

I have lost my 1, 000 rs.in this fraud app. I demand them to refund my money back as soon as possible. I am never gonna use this app again and i request everyone not to use this as it will just loot you by auto deducting amounts and then you will be searching for some answers on consumer complaint sites like i am doing now.
And to mobikwik - refund back my money asap.

Sir/madam

I did a railway reservation on 01/12/2017 using the sbi net banking opting for mobwik as the payment channel after inputting the whole process the transaction failed. The account was debited but the reservation was not done stating internal error. Request reverse the amount.

Transaction details are as follows

Date of transaction - 01/12/2017

Txn amount - 250.90

Reference no - igaclygue6

Net banking - sbi net banking

Mobile no - [protected]

With regards

Shiju joseph

Dear sir,

I have transferred amount rs 1800 to mobikwik wallet number [×6××××××××] in place of mobikwik walllet number [x5xxxxxxxx] due to mistake, transaction is still in pending state.
So, please refund this amount into my mobikwik account number corresponding to transaction reference id given below.
On contacting to that person is not responding by not picking up my call, belonging to andhra pradesh state.

Reference id:- 55f598abb8a1d

Also, i had registered complaint at https://www.mobikwik.com/help, but still didn't get any response.
So kindly help me for refunding my money.
Thank you.

Pankaj sharma

I had recently paid rs.1530 at medplus website using mobikwit wallet that time i had supercash amount of more than rs. 200 in my wallet but single rupee was not deducted from my supercash amount.
Then no point in having or getting supercash into wallet. Please resolve this issue and allow me to use or utilize my supercash otherwise i will lose my hard earned money as cashback into supercash.

Please make sure that mobikwik customer service should be customer reachable and resolvable any issue with immediate action.

I have logged in and recharged my mobikwik wallet with 10k and again transffered 5k to my saving bank account and after that when i again logged in at 7pm the wallet was having 0 balance so please check the automatic deductions of amount of my wallet please as soon as possible actually it was happen automatically so please try to solve this sir
[protected]@gmail.com
This is my contact number
[protected]