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Mobikwik Complaints & Reviews

www.mobikwik.com

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Updated: Dec 1, 2025

Complaints 7161

Resolved

862

Unresolved

6299

So far, so good. Mobikwik is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mobikwik will keep up the work and continue to help more customers with their concerns even better 🤝

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Mobikwik reviews & complaints page 202

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Address: Mehsana, Gujarat, 382705

Website: www.mobikwik.com

Please log in to my account
[protected] and [protected] unblock to my account
Please send to my mani to ma account..
I call by mobikwik but not reply to my answer.
Plz unblock to all my account.
And may account ma 14000 hata to please pasa aapva mate vinati che.. Amd me 20000 upar vadhare upyog nathi karyo..
Je pan karan hoy te batavva vinati che

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Prathyusha Lakkadi

from Hyderabad, Telangana

Dec 18, 2017

I tried adding 207 rs. to Mobikwik wallet for a transaction on Swiggy. Money got deducted from bank but not added to wallet but not added to wallet, not refunded as well. Please help refund. email id : prathyusha.[protected]@gmail.com.

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Pnr no [protected]. Train no 16203. Date to journey 29.11.17. Travel from chennai central to tirupathi. 5 members
Total charge 400+6 rs
Amount paid through [protected]@[protected]@510676.
Because of waiting list ticket automatically cancelled.
But mobikwik refund only 100rs
Amount paid through ccav[protected] refund [protected]@493868

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Kasif Kashif

from Etawah, Uttar Pradesh

Dec 18, 2017

Yesterday 15/12/2017 11:16AM I recharged My Dish TV VC worth ₹832 for 3 Months SUPER FAMILY PACK and FAMILY HD ADD-ON via Mobikwik Mobile Wallet App but My Dish TV not recharged yet. Then I contacted DISH TV as well as Mobikwik but both the services asked me to wait for 24 Hours but still they are making fool to me.

A

Apurba Barman

from Kolkata, West Bengal

Dec 18, 2017

Name apurba barman. Phone number [protected] email [protected]@gmail.com

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Address: Mumbai City, Maharashtra, 400019

Website: www.mobikwik.com

I have used mobikwik wallet to pay irctc for booking food twice in irctc catering app on same day (August 24, 2017). Money has been deducted both the times but the booking failed. I have raised the complaint to irctc for which they have replied that they didn't receive any money. Then i have raised the complaint to mobikwik in the app with ticket #7009877. They took 2 months time and informed me that the money refund has been initiated to the bank (Sbi) with arn[protected]. I still didn't receive my money back. I have added money to my mobikwik wallet with debit card and tried to pay irctc. How in the world that mobikwik initiated to refund my money to the account but not to my wallet. Today is december 15th, 2017 and still i didn't receive my money. I want the full details of the amount that mobikwik initiated to refund. There is no phone number also to contact them directly regarding this issue.

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J

Jhondev

from Haldwani, Uttarakhand

Dec 18, 2017

I recharge my Airtel no. by rupees 149 with mobikwik on 25 Oct 2017 but it is not successful.
I request for refund from mobikwik two to three times since then but sad thing is they never reply to me and not refund my money. This type of problem i always have with mobikwik. Is this the time to stop using mobikwik. It sucks...
Order#
EN[protected]

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Address: New Delhi, Delhi, 110092

Website: Indian consumer Complaints

I made a payment for rs 580/ to mobikwik on 30.11.2017. I made a purchase thru mobikwik from goafers on 30.11.17 for rs 524/. Mobikwik neither shows this transaction nor my main balance rs 56/ or casback in my account. When goafers are showing such entries
How mobikwik does not show such entries. This is a fair case of. Money laundering as mobikwik staff gives a funny reply as she mentioned that royalty amount *and not main balance. I hope a senior manager will look into my genius complaints. Regards, mukesh kumar tyagi mob regd [protected]

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Arshad Siddique

from Haldwani, Uttarakhand

Dec 15, 2017

My account "[protected]@gmail.com" has been disabled on Mobikwik . I don't know why my account disabled. nobody picking a call on their customer care help line number, I had a money in my wallet and I want my account back please .
Thank you

S

sweeta tiwari

from Allahabad, Uttar Pradesh

Dec 18, 2017

Sir i have problem for mobikwik wallet my account is disable account wallet no [protected] i want to immediatly my account is able plz request...

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Sir in my mobiwiki app when i want to enter my phone no and password. It shows user is disable.. How can i enable it.. I want to use tha app bec i have some money on it.. My e_mail id is [protected]@gmail.com
Sir please resolve my problem as earlier as possible.. And i also dont use my bajaj finance app.. It also show user is disable please resolve as ealier as possible

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Address: 492001

Website: www.mobikwik.com

I booked train ticket on nov 29, 2017. But after payment getting message booking failed. My amount is refunded in mobikwik wallet rs. 2087. I am going to transfer my balance to my bank account but didn't transfer. Showing rs 2149 for transaction. After that i added rs. 100 extra then going to transfer but again showing new message rs. 2240 for this transaction. What is this. I need my amount. I mailed mobikwik rise complaint on their help section. But still no resolution no reply by mobikwik.
Why?
You are unable to booked ticket so why adding features make my trip goibibo etc. I want my amount in my bank account. Not your wallet. Because here total waste my amount.
My no. [protected]

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Address: 110092

Website: www.mobikwik.com

Hii sir my payment is not credited to the account but its got debited frm my mobikwik account my no. Is [protected]... I d make atransger to my friends account but its not credited at yet 2000rs its got debited at yet so kindly check nd revert asap... My no. Is mentioned above... Nd my alternate ni. Is [protected]... Call me asap because its too long the money is not credited at yet

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Address: 411041

My id is [protected]@gmail.com and my registered mobile number is [protected] i made irctc ticket on irctc and payment done by using mobikwik gateway, after cancelation of my ticket according to irctc statement they have already refunded amount on date 12/12/2017 but it does not transfer in my account transaction id:[protected] and cancelation id:[protected]
I have tried to contact customer support but not able to reach them
I have also submit ticket of complaint on your site it's showing processing from a long time

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Address: 122011

Website: www.mobikwik.com

Its been a week i complaint here and try to contact mobikwik customer care but in vain,, i dont know what to do i really need help i've done transaction about 10000 on 7/12/2017 but after the transaction is complete when i try to log in from my account its say user disabled so can u please please trying to solve my problem... My email id [protected]@gmail.com my phone no.[protected] ive try to contact mobikwik also but in vain its seem like they trying to cheat me... Please help me regarding this matter..

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Dec 15, 2017

Updated by BOT its been a now i hear nothing from mobikiwik Team can you please take necessary action that will help please please

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Address: Bangalore, Karnataka

Sir there was a automatic deduction of amount from my wallent and i submitted all the documents but i didnt get any response or feedback from your side so i kindly you to verify my documents and solve my problem sir. Please dont neglect my complint its very important sir i think your team will help me and solve my problem as soon as possible. Im requesting u to solve my problem sir please beg u

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Dec 07, 2017

Viku Vishvakrma's response Dear
Sir Mara Naam Vivek kumar Hai. Mai Roorkee Dist- Haridwar Man Rahta Hu
Mera Airtel DTH TV Jiska Is No [protected] Hai.
Date- 07/12/2017, 08:32 Pm ko Maine 200/- Rupees ka Recharge Mobikwik app se Apna Airtel TV Recharge Kiya Par Mera A/C se Balance to Kat Gaya . Par Airtel Tv Recharge Nahi Hua.
Plz Sir Help Me.

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V

Viku Vishvakrma

from Etawah, Uttar Pradesh

Dec 13, 2017

Dear
Sir Mara Naam Vivek kumar Hai. Mai Roorkee Dist- Haridwar Man Rahta Hu
Mera Airtel DTH TV Jiska Is No [protected] Hai.
Date- 07/12/2017, 08:32 Pm ko Maine 200/- Rupees ka Recharge Mobikwik app se Apna Airtel TV Recharge Kiya Par Mera A/C se Balance to Kat Gaya . Par Airtel Tv Recharge Nahi Hua.
Plz Sir Help Me.

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Address: Birbhum, West Bengal, 731224

Website: MobiKwik

Dear sir,
I'm a MobiKwik user.. my mobile number is [protected].. email [protected]@gmail.com
I have transferred 3500/- in my wallet.
Transfer a/c-[protected]
Name of- ABUL KALAM
Plz..plz...plz...
Money is very urgently..
Plz...plz...plz...plz...plz...plz...
3 hours ago send. Money...
Sir plz help me...
Plz
Plz
Plz
Plz

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Address: Ahmedabad, Gujarat, 380055

I am a loyal user of mobikwik, my mobikwik account with [protected]

I have transferred the amount from wallet to my bank account with rs. 4850 on 27/11/2017,
But by mistakenly i was written wrong bank account number “[protected]” instead of correct account number “[protected]”.

After that have immediate contact to mobikwik team for resolve the issue and your team said to me txn got successful and credited to bank please get it touch with your bank,

After that i approached to bank and i requested to them for wrong account transferred,
After my request icici bank central team reversed the same imps to mobikwik with imps id : imps[protected] as on dated 02/12/2017.

But amount is still not credited in source wallet of [protected].

I am getting frustrated with this issue please help and resolve and back credit to amount in my mobikwik wallet account.

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Makarand Desai

from Karad, Maharashtra

Dec 13, 2017

Paid electricity bill of msceb but its not showing in msceb site.Fake wallet site.Plz fix it fast.

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Address: New Delhi, Delhi, 110032

Website: MOBIKWIK

I, sarita baid, have made payment of my electricity bill of bses, delhi of rs. 920 through online net banking from my state bank of india savings account through your mobikwik application on 17th november, 2017. The amount has been immediately debited from my bank account but has till date not been paid to the bses neither i have got refund of the failed transaction till date. My next month electricity bill is now again due for payment along with the old bill. Transaction number of the payment is othpg 925869 mobikwik gurgaon. Kindly immediately reimburse my amount to my bank account.

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Arun Arush

from Visakhapatnam, Andhra Pradesh

Dec 12, 2017

I have transferred. Amount of rups 5000/- after that I may trying to login it always shows account disable not in process registered mobile number [protected]. Pl do lemme knw. The info ABT. Regarding
Chandu

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Address: Buldhana, Maharashtra, 444303

Dear sir/mam,

I would like to inform you that my mobikwik id is [protected], [protected]@gmail.com, but now this mobile no is lost. So kindly deactivate my old account and i have crate my new mobikwik account, [protected], [protected]@gmail.com. So it is my humble request to you kindly transfer my all amount from old accou to new account.

Regards,

Sujit kumar singh

Mo:[protected]

Jan 13, 2018

Complaint marked as Resolved

Dear Sir/Man, Kindly remove my all previous service request due to lot of fraud calling me & he is asking my bank details.

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V

Vikram Kumar Sahani

from Delhi, Delhi

Dec 11, 2017

Yesterday, I had made jio recharge 399/-, tranjection was completed but it could not be recharge on my jio number. And did not get refund. My order# RJ[protected] dec.09 2017. Please hurry up refund 399/ in my wallet . i hope you must solve it.
Vikram sahani
[protected]

I

imran92

from Kolkata, West Bengal

Dec 11, 2017

02/12/2017 4:59 pm
Order no: 55f59a5834609
Amount: 459 rupees
Number which got recharged:
T id- 55f59a5834609

The recharge is done to wrong number so please refund the money back
wrong no.[protected] Right no.[protected] plz refand this amount
mobikwik id- [protected]@nocash.mobikwik.com

K

Koteswararao Kancharla

from Eluru, Andhra Pradesh

Dec 12, 2017

Recharge_[protected]( Idea )via Mobile Site
Transaction Oder : EN[protected]
pleas refund my money 179 /-

10/12/2017
Order no: EN[protected]
AMOUNT:179 /-
WRONG RECHARGE [protected] IN THIS PHONE NUMBER
PLEASE REDOUND MONEY TO MY WALLTE
MY EMAIL ID : [protected]@gmail.com

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Website: [email protected]

Sir
Yesterday, i had made jio recharge 399/- . tranjection was complited but it could not be recharge in my number. I hade waiting for refund but be nothing sollution. My order# RJ[protected] dec. 09 2017. Please hurry refund to my wallet . i am waiting for it. I hope you must solve it.
Thanking you
Vikram sahani
[protected]

Dec 10, 2017

Complaint marked as Resolved

Refund kab tak karenge sir

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Address: 201306

Respected sir/mam
Today i tried to add rs 6000 to my wallet but it was not added and debited for bank transfer recovery. I have no idea what this is. I have compained many time to mobikwik but they always give same reply.
I have also mailed to [protected]@mobikwik.com but got no response. I have also not got any mail regarding money debit from [protected]@mobikwik.com.
Please help me and refund my money as soon as possible.

Regards
Ashok srivastava
[protected]@rediffmail.com

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Smita M

from Mumbai, Maharashtra

Dec 12, 2017

I was trying to create account in mobikwik by [protected]@gmail.com. After entering the data System throws message 'userid exists'. So I had tried to login with similar id in mobikwik. But When trying to login system flashes a message 'user is disabled'. Kindly look into the matter.

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Address: 474005

I am not able to use the super cash which i earned through this application due to changed terms and conditions as super cash is only availed by few merchants bit those merchants are not available in my city. So i can use my super cash. Waste of money and time. Please provide the resolution for this kind of issue, why the terms and conditions are changed completely when there no equal distribution of merchants in different cities.

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Address: 122002

I have 3000+ supercash but i make any trans. Not use this amount than i contact with mobikwik helpline but the helpline no is wrong so i am checking feedback of other customer but i found many complaint against mobikwik but not solution provided by the company please help me

Company detaile — one mobikwik systems private limited

Address
2nd floor, orchid centre
Golf course road, sector 53
Gurgaon, haryana
122002
India

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Dec 10, 2017

Praful Vaghmariya's response Please help me, i recharge wrong number.

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P

Praful Vaghmariya

from Veraval, Gujarat

Dec 11, 2017

Vaghmarya parfulbhi manilal.

A

ayushi painuly

from Gadhada, Gujarat

Dec 11, 2017

You have cancelled my journey but not refunded yet my amount.please provide it as soon as possible.
Mob.[protected]
Email_
Santosh.[protected]@gmail.com

D

Dubli

from Port Blair, Andaman and Nicobar Islands

Dec 11, 2017

I, Sarita Baid, have paid electricity bill online through mobikwik gurgaon, on 17.11.2017 of Rs. 920 and the same has been debited from my SBI account as well but it has not been credited to the beneficiary account till today?

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Website: MOBIKWIK

My name is hamtharai pakem yesterday after deposit amount upto 10000 my account has been disabled i have not been able to open it then, my email id is [protected]@gmail.com i dont know what to do then i have write a complain to them but its not possible for its been diasbled can u hellp please its such a loss for me its been deduct from my account can you help solve this problem soon

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Dec 09, 2017

Aditya Kumar Chauhan's response My Mobikwik account is user disable please unblock my Mobikwik wallet [protected]

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Aditya Kumar Chauhan

from Hojai, Assam

Dec 11, 2017

My Mobikwik account is user disable please unblock my Mobikwik wallet [protected]

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Address: Moradabad, Uttar Pradesh

Sir mane[protected] ki morning 7:12 per 87+87 ki do transaction ki thi. Transaction failled hone ki bajhe sa mare bank dono hi transaction cut gaye. Pleasa aap mara balance refund ker. Mane kai bar compaint ki thi per aap ka yeha sa problem solved nahi ki gaye.

User name : shubham sharma
Contact no : [protected]
Emai id : [protected]@gmail.com...

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