Mobikwik Complaints & Reviews

Hello, i have done my postpaid recharge 6 times. Out of that 4 times are recharge success msg shown and 2 times it refunds money. But in idea customer care they told me that there is only one time bill payment done. And that is 100 rs. When i register complain then mobikwik given me 4 transaction id for the same : gj[protected], gj[protected], gj[protected], gj[protected]. And it resolve the issue. And closed the ticket. Now idea complain declined that they have not received any payment through this id, i have complain to mobikwik with ticket no : #6939746 and #6970686 but my complain is not resolved yet. Please refund my 400 rs or pay idea postpaid bill

My transaction to pay 520 rs to ebay from mobikwik failed, , , as mobikwik did not pay ebay from my wallet having sufficient money.

I tried the nos in website below...But all nos are fake and wrong...

Https://www.Mobikwik.Com/help/customersupport

mobikwik is fake company...
It can run away anytime..
Never keep your money in mobikwik wallet, ,...

Hi team,

I tried to book a train ticket on 17th sep, 17 using irctc mobile app paying through mobikwik by internet banking. After confirming the payment got a message that your bank declined the payment but however the money got deducted from my account and in the transaction detail its showing towards mobikwik money has been debited. It has been almost 6days after but i haven't got that money refunded yet in my account. Contacted irctc and as per they did not receive the amount which means its stuck with mobikwik only. Irctc transaction id for the same is : [protected] and raised a ticket in mobikwik for this issue, id of which is: #6997225

Please help me in this case to get my money back.

I would like to bring this into your kind notice that today from 11.16 am to 11:30 am four unauthorized transactions took place from my father's icici bank debit card no:#3 of amounts rs 5000 /-, 5000/-, 3000/- and 1000/- at mobikwik. Earlier he got a call on his mobile from mobile number [protected] and the person claimed that he was calling from icici debit card department and my father's credit card has been blocked and he would require the card no. To unblock it and as my father have no knowledge about the debit card transaction process he shared the card no. And cvv no. Too. When the call was over he got sms from icici bank stating transactions of the above said amounts. So total amount was of rs 14000/- which was out from my father's account. As soon as i came to know about this i got the debit card blocked and now i need your help to cancel all the above transactions as soon as possible. Further please do the needful on urgent basis and revert on this mail [protected]@gmail.com

My mobikwik account got disabled for no reason and i have 14000 in my wallet no costumer care number is working plz help me out my mail id is [protected]@gmail.com im trying to call them but there is no response im huge trouble i want my money back and i have all the documents with me for any verification pls resolve my issue im tired trying to call them non of the numbers are working how can someone take my monemoney and disable my account its like begging for your own money and no one respond i request you to take action on this for no reason you cant block me

I transfeered rs.1500/ through zaak epayment services pvt ltd but not

Shows in my mobikwik wallet.

This is i writes complain second time. No one receives phone on customer care

And even no answer on my mobile number [protected].

Please do needful for it are you blocking money of people or uses it?

A fraud app bogus site

Please refund my money means revert back in my bank account.
Kekin shah
[protected]
Mail id; [protected]@yahoo.co.in

I am sambhaji kumbhar user id is [protected], i have recharged to wallet rs 1000, money is deducted from my bank account but not showing in uts wallet.

Kindly resolve this issue asps rs 1000 not showing in uts wallet. Lindy do the needful.

Sbi refrence no :[protected]igacbcodp2
Amount: 1000/-
Bank : sbi
Date: 21 september, 2017

Thanks and regards

Mr. Sambhaji kumbhar

My mobikwik account is disabled and i called several time but mobikwik executive does not response there is noway to solve the problem.
So please help me to resolve the problem because i had above rs. 7000. This is the amount that is needed for some necessary bills.
My mobikwik account details is listed below:
My account no.[protected] and [protected]

Sir, my name is krishna rawat. On 17/09/2017 and 18/09/2017 i got a call from a fraudster pretending to be a banker. He convinced me and got the otp from me. Then i got 2 sms that rs.5000 and rs.4999 has been deducted from my bank a/c and the money is credited to someone's ola money. My a/c is in state bank of india

Below are the details :

Card no : 622018xxxxxxxxxx4724
Name –krishna rawat
Sbi a/c - [protected]
Mob [protected] and [protected]

Hi i have made a payment of rs 597/- from mobikwik for booking irctc tickets but didn't get my ticket confirmation. The irctc website still showing the status-payement requested. Please refund my amount as soon as possible. I have tried many times but the customer care services is not responding.
My transaction id is [protected]. Please need urgent help

I have paid through mobikwik account to oyo hotel for hotel booking at kanpur. I have used mobikwik payment gateway and website for this purpose. Online they have shown that they are giving 100% return cash for 1st time user in case of hotel booking. But i have learned that super cash is bogus which i cant use easily. So i have cancelled the booking through oyo hotel site. But mobikwik did not refunded my money back. What can i do for this? They are using some rules which is against consumer interest. Who can help me to resolve this issue.

Regards ashok kumar kar, [protected]

Dear sir, i have transferred amount rs 4250 to mobikwik wallet number [protected] in place of mobikwik wallet number [protected] due to mistake.
So, please refund this amount into my mobikwik account number [protected].

Order no :-5597b88055398 dated 19/09/2017

So kindly help me for refunding my money.
Thank you.

This is to inform you that i kavita dwivedi is unable to use my mobikwik account for last 4months while login it showing the message user is disabled. Now how can i do my further transaction with my account. I am calling in the toll free number but they are not responding.in the help section of mobikwik app it is showing user is disabled. Register mobile [protected] email [protected]@gmail.com
Please do the needful as soon as possible to activate my account and i can start my further transactions.
Thanks,

Mob:-[protected]

Dear sir/madam,
My mobikwik account is disabled and i called several time but mobikwik executive does not response there is noway to solve the problem.
So please help me to resolve the problem because i had above rs. 7000. This is the amount that is needed for some necessary bills.
My mobikwik account details is listed below:

Mobile no.: [protected]
Email id: [protected]@gmail.com
Name: pabitra narzari

Why am i not able to cancel my bus ticket?

It says it doesn't support cancellation, if that is the case then you guys should have informed me while booking only, right?

You guys are not even responding to the calls on the customer care number,

I have not been informed while making a booking then why am i not able to cancel my ticket?

I want you guys to please cancel the ticket, and refund my money as soon as possible

There is still 15 days of time in travelling date, kindly help your customer

Mobikwik account [protected], my name is rajan singh chauhan my account was debited with 3266 rs through my debit card no. [protected], while i was booking irctc ticket on 14/09/2017 but it was unsuccessful, i kindly request you to credit back my money as soon as possible, i'm feeling very bad and i request you to call me as soon as possible

This is regarding an order purchased from croma retail and payment done through mobikwik wallet on april 28th 2017 and returned the product on may22nd 2017. From croma side they have returned money back to the wallet on june 6th 2017, time: 14:47:46.

Till now i havent received my amount. When i contact croma team they are saying the refund has been done but i didnt receive my refund in the wallet.

Croma team is saying to contact mobikwik team. I have raised complaint but i didnt receive any response from them.

Dear mobikwik team,
The below are the details can you please check from your side as well

[protected]reference number
[protected]trancation id
Mobile num: [protected]

I had booked bus ticket through mobikwik on 2nd sep-17 for travelling on 06.09.17 from hyderabad to nagercoil. While booking the bus ticket, i applied promocode "ganesh" which is for rs. 1000 worth supercash against my original ticket value of rs. 2257.00. After booking the bus ticket, i did not get the supercash immediately. When i check with mobikwik team, i was told that supercash will be credited after completion of travel and within 48 hours of travel completion.
Even after 48 hours travel, i did not get my supercash. When i check with mobikwik, i was told that you have used your old supercash balance while booking the ticket, so you are not eligible for supercash. Generally, when we do any transaction in mobikwik by applying promocode, existing supercash will not be considered for payment. It will be automatically removed. But, while doing the bus booking, even after applying promocode existing supercash balance is getting to be adjusted automatically and we can not remove manually. But mobikwik team is denying to credit my supercash and saying that you have used existing supercash balance. Hereby attach proof of ticket booking with applying promocode "ganesh" which clearly says that you will earn supercash worth of rs 1000. Please arrange to get my supercash immediatly. Even after so many request, mobikwik team is sending same automated reply that you can not use existing supercash for getting new supercash and update your app..

Hi,

I have paid electricity bill (Consumer no:[protected] through mobikwik online and after that getting their message of sucessfully done. I came to know from mseb site that the bill was not paid even after a week.

I tried to call customer care [protected]/[protected]/[protected] but these numbers are not reachable number, its seems to be a fraud company.

I have attached screenshot for payment successfully, but not received to mseb site, please give me money back.

Please call me my mobile no: [protected]
Regards,
Mukesh ghuse
Mob:[protected]
Mukesh. [protected]@gmail.com

When ever user uses coupon code related to the mentioned offer in mobikwik website or app for example transactions related to bus ticket booking or recharges or bill payments or any other retail purchases using mobikwik. Then mobikwik will give that discount as super cash which will be valid 45 days.
Now issue which i faced is, one particular month there is supercash of 296/- pending and i didnot used it, so it was expired on the date mentioned by mobikwik that is also fine.
Now if i check my total supercash balance available and when compare with the individual months active/available supercash balance then both amounts are not matching.
There is discrepancy of 300/-
Regarding this i filed multiple complaints with mobikwik from past 2.5 months and every time they are closing the complaint without proper explanation. I asked them to give a call and lets calculate the things as per statement. They called me twice from past 2.5 months and when they called me at that time they will accept that yes issue is there and will update the super cahs balance properly... But some time they are closing the complaint stating that there is no discrepency...
Even i sent mail to next level... But no use and no proper response.
This is how mobikwik is responding to the customer queries... Very simple issue they are dragging from 2.5 months and no rsolution till now... After 10 to 15 times i reopened the complaint they are not allowing to reopen it again... Simply they are making that complaint to get expire... Due to that i need to file new complaint and again from that date onwards they are taking it as new issue and doing the same thing as closing without any resolution.