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S
swaruphalder
from Bemetara, Chhattisgarh
Aug 17, 2017
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Address: Durg, Chhattisgarh, 490006

I had rs. 103.00 as my wallet balance. I added rs. 1500.00 in my wallet & my wallet balance was rs. 1603.00. On 14.08.2017, i tried to pay my electricity bill of rs. 1410.00, through mobikwik. During payment process, an error message was generated & thereafter my wallet balance became rs.193.00. Last day for payment of electricity bill was 16.08.2017.
Till date i have not received any message regarding receipt of payment of electricity bill from chhattisgarh state electricity board (Cseb), for rs. 1410.00 against my b. P. No. [protected].
Please look into the matter & redress my grievance.
Mobikwik customer support has been notified about the posted complaint.
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    hardikshahswd
    from Ahmedabad, Gujarat
    Aug 16, 2017
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    Address: Gandhinagar, Gujarat
    Website: m.mobikwik.com

    Hello all,

    I'd recharge of 80 rs through hdfc netbanking whose reference no from hdfc bank is[protected]

    Mobikwik has added that amount to my wallet, but suddenly deducted also and i didn't get that amount to my wallet.

    When i complaint about that then they were saying that 80 rs was wrongly credited to my wallet and hence deducted.

    Mobikwik was unable to provide any reason about how that 80 rs was wrongly credited if it's correctly deducted from my bank account.

    Also mobikwik has hired some kind of stupid copy-paster employees who is only answering with pre-defined answers like fool robot.

    I didn't expect such kind of frauds from well-known company like mobikwik.

    I would like to request everyone for not to use such fraud app like mobikwik.

    Thanks,
    Hardik
    Mobikwik customer support has been notified about the posted complaint.
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      L
      Lalit Rajora
      from Delhi, Delhi
      Aug 16, 2017
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      Address: 110031
      Website: www.mobikwik.com

      I was recharging my dish tv vc number [protected] from mobikwik and it got rejected saying sbi bank cancelled the transaction. Then i tried it again but the same message i received. But when i checked last transaction in the bank account i used it showed the 205.00 and 214.00 rupees has been cut twice from mobikwik.

      Transaction nos are:
      By debit card
      Date (Value date) narration ref. No. Debit credit
      15-aug[protected]aug-2017) by debit card
      Othpg[protected]mobikwk mumbai 214.00
      15-aug[protected]aug-2017) by debit card
      Othpg[protected]mobikwk mumbai 205.00

      Please resolve this issue asap.
      Mobikwik customer support has been notified about the posted complaint.
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        S
        Sumit Golwala
        from Surat, Gujarat
        Aug 16, 2017
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        Website: Mobikwik

        My wallet was blocked by mobikwik since 18-jun-17 and i have a balance of rs. 6200/- in my wallet.. I had already provided already provided all the documents for verification to mobikwik, but no response from mobikwik.. I have called many times on mobikwik customer care number but no response.. This is a very poor service by mobikwik.. Please help me..
        My account no - [protected]
        Email id - sumit. [protected]@gmail.com
        Mobikwik customer support has been notified about the posted complaint.
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          S
          Suryabhan4
          from Bengaluru, Karnataka
          Aug 14, 2017
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          Address: Ernakulam, Kerala, 682030
          Website: www.mobikwik.com

          Have a mobikwik account with [protected] this phone no.
          I am unable to login to my account since 9-august-2017. Whenever i am trying to login it is throwing below pop up even though i am getting the otp
          "you failed to login 3 times".
          And after this when i am entering the otp, i am getting another pop up
          "otp entry not found"
          And some time i am getting new popup
          "invalid cell number".

          I have mailed thrice and there is no response, there is no proper customer support number, where we can call to raise the issue.

          I have raises a request through app, but still issue is not resolved
          Ticket no: 6855988

          If you are not able to resolve the issue please return whatever money i am having in my wallet to my bank account
          Mobikwik customer support has been notified about the posted complaint.
          Aug 16, 2017
          Updated by Suryabhan4           I got a call from unknown number, stating that he is calling from mobikwik.
          Then he asked for bank account number so that he can transfer the wallet money to my bank account.
          Then he asked for the debit card number, expiry date and CVV.
          I suspect something wrong so i didn't share the detail.
          Mobikwik please confirm whether call was from your side or it was a fraud call
          View replies
          I send my ID copy. Because my account is locked... Please solve this problem as soon as possible..
          Reply
          Suryabhan4's [Complaint's author] reply, Aug 16, 2017
          Dont share your id proof.like this anyone can miss use it
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            Ragi A.R
            from Delhi, Delhi
            Aug 14, 2017
            Resolved
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            Resolved

            Website: www.mobikwik.com

            I was recharging [protected] from Mobikwik and it got rejected saying bank cancelled the transaction. Then I tried it again but the same message i received. But when i checked last transaction in the bank account i used it showed the 50rs has been cut twice from mobikwik.
            Transaction nos are:
            by debit card
            OTHPG[protected]MOBIKWK MUMBAI
            by debit card
            OTHPG[protected]MOBIKWK MUMBAI

            Please resolve this issue asap.
            Attaching the photos
            Aug 18, 2017
            Complaint marked as Resolved 
            Mobikwik customer support has been notified about the posted complaint.
            View replies
            Hello sir my mobikwik ac is blocked
            Plz reactive my ac
            My number is [protected]
            And mail id [protected]@gmail.com
            And[protected] aadhar number
            I was forget alternal mobile number and mpin
            And i was[protected] number us added this ac
            Reply
            I booked movies 12/8/17 on mobibms code.mobikwik wallet type. butI have not receive 150rs wallet balance
            Reply
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              S
              Sunil Patkal
              from Pune, Maharashtra
              Aug 13, 2017
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              Address: Pune, Maharashtra, 414043
              Website: www.mobikwik.com/help

              NsumerComplaints.in › Mobikwik › Mobikwik — type wrong mobile number
              Mobikwik — type wrong mobile number

              2 Reviews
              Ma Mathi Selvan on Aug 8, 2017 Submit a Complaint
              [mobikwik — money transferred to wrong mobile number

              Dear sir, i have transferred amount rs 300 to mobikwik wallet number 72766560 in place of mobikwik walllet number [protected] due to mistake.
              So, please refund this amount into my mobikwik number. [protected]

              Order no :-556a31f8afd2e 13/08/2017

              Also, i had registered complaint at https://www.mobikwik.com/help, but still didn't get any response.
              So kindly help me for refunding my money.
              Thank you.
              Mobikwik customer support has been notified about the posted complaint.
              View replies
              Hi team,
              I placed an order in Fynd app and paid the amount using mobikwik, post transaction
              I didn't get any confirmation/acknowledgement for the same, however I received bank SMS with "MOBIKWIK14684" saying amount got deducted so please help me with the FYND app order id.
              Reply
              I recharged 4days age rs 509
              Money debited in my ac
              But no recharged
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                M
                Maheshgarg93
                from Jalandhar, Punjab
                Aug 12, 2017
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                Address: Bathinda, Punjab, 151005
                Website: Mobikwik.com

                Sir my account blocked on 21.07.17 by mobile i'm and asked me to submit latest transection statement and i'd proof. I submitted same next day. There response can after 12 days when i submitted complaint on this site. But they asked me to submit unbilled statement showing transection of 2107.17. I submitted it on same day or 02.08.17. But no response till now. Enemy account blocked since last 22 days. Mobikwik wants to syphon my super cash amount as it remains for limited period only. I request to activate my account or refund my money along with supercash
                Mobikwik customer support has been notified about the posted complaint.
                Aug 12, 2017
                Ajay ku0507's response                 Transaction I'd no. IGL[protected]

                View replies
                महोदय mobikwik account no.[protected] से इन्द्र प्रस्थ गैस लिमिटेड का बिल ₹493 का 27/07/17 को भुगतान किया लेकिन बिल का भुगतान नहीं हुआ और न ही account मे पैसा वापस आया।अतः पैसा वापस किया जाए।
                Reply
                Hi,
                I have transferred Rs 1500/- to wrong person([protected]).Can you please refund the amount back.Yesterday i had to transfer the amount to another number, but my mistake i have added this number and sent the money to this number.Please resolve this issue at the earliest.
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                  P
                  PANKAJ MISHRA 16BEC1187
                  from Chennai, Tamil Nadu
                  Aug 11, 2017
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                  Address: Chennai, Tamil Nadu, 600127

                  Actually i was booking a round domestic flight ticket using yatra.com for Rs.6150 with reference number[protected]. But my flight tickets did not get confirmed because yatra is saying they have not received payment from mobikwik. But mobikwik is saying they have paid my money which they had debited from my indian bank account to the yatra.com. Mobikwik has even send me the invoice also on my mail but still yatra is declining.I m attaching my bank transaction, mobikwik transaction and yatra mail in which they are accepting they have not received my money for my flight tickets.
                  mobikwik transaction id is i.e debited from bank to wallet is 556776c1e1e94
                  mobikwik transaction id is i.e debited from wallet to yatra.com is[protected]
                  yatra reference number is[protected]

                  KINDLY HELP!!! PLEASE
                  Mobikwik customer support has been notified about the posted complaint.
                  View replies
                  Otp verification is required and my account got blocked when otp is received on another number not on my own number so please help me to make my account unblock and I forgot security pin
                  Reply
                  Dear Pankaj,

                  Greetings from Yatra.com!

                  We regret the inconvenience caused kindly allow us some time while we get this checked. We will update you at the earliest.

                  Best Regards,
                  Yatra Care
                  Reply
                  Dear Pankaj,

                  Greetings from Yatra.com!

                  We have checked the deatails from our end and we would like to inform you that the amount has not been charged to Yatra. We would request you to kindly contact mobikwik for the refund details.

                  Best Regards,
                  Yatra Care
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                    M
                    mona2991902
                    from Delhi, Delhi
                    Aug 10, 2017
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                    Website: mobikwik.com

                    Hi,
                    Its related to my ticket number 6843620. I recharged my number with rs 400 and applied coupon code dosti that was flshed as successsful. But the cashback wasnt received. I raised the ticket. But the reply that i am getting is quite illogical. First thing they said was that coupon code applied was unsuccessfull.in mobikwik, if no coupon code is applied, 10% of supercash amount is used. But that didnt happened in my transaction, it means coupon code was sucessfully applied. Plz check issue
                    Mobikwik customer support has been notified about the posted complaint.
                    View replies
                    Transaction ID EN[protected] mobl no:[protected]( idea Karnataka) I'm recharge to this number wrong to refund my amount
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                      A
                      Abhinavg143
                      from Delhi, Delhi
                      Aug 9, 2017
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                      I added rs 1900 from my hdfc debit card to mobikwik wallet but it showed invalid and money got deducted from bank and no money is credited to mobikwik wallet. Please refund my money. My no. Is [protected] and email id is [protected]@gmail.com.
                      Plzz hurry up mobikwik
                      I want my money back
                      Ur customer care no. Are also not working.
                      U cant do these fake transactions
                      Mobikwik customer support has been notified about the posted complaint.
                      View replies
                      सर मै दिनांक27/07/17को mobikwik से indraprath gas limited को 493₹ payed किया} लेकिन BP Number [protected] को transactions no.IGL[protected] से भुगतान किया जो success दिखाया लेकिन गैस वील नही भुगतान हुआ और नहीं mobikwik मे बैलेंस दिखा रहा हैंpleas check and return amount
                      Reply
                      I want to back my money my account ..., ...

                      ...
                      Reply
                      Hi,
                      I transferred a incorrect amount to monile number [protected]. Please reverse the same
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                        M
                        Mathi Selvan
                        from Chennai, Tamil Nadu
                        Aug 8, 2017
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                        Address: Erode, Tamil Nadu

                        [mobikwik — money transferred to wrong mobile number

                        Dear sir, i have transferred amount rs 4200 to mobikwik wallet number [protected] in place of mobikwik walllet number [protected] due to mistake.
                        So, please refund this amount into my mobikwik number. [protected]

                        Order no :-556387c60af9bdated 08/08/2017

                        Also, i had registered complaint at https://www.mobikwik.com/help, but still didn't get any response.
                        So kindly help me for refunding my money.
                        Thank you.
                        Mobikwik customer support has been notified about the posted complaint.
                        Aug 08, 2017
                        Chhabinur Hoque's response                         My Mobikwik wallet is disabled.mobile no:[protected].Email Id:[protected]@gmail.com.please resolve my problem.

                        View replies
                        I added 500rs it has deducted from my bank but not in my wallet when i serach internet mobikwik has no contact number and so many customers has facing this problem stealing money from innocent people i want my refund to my acc [protected]
                        Reply
                        My Mobikwik wallet is disabled.mobile no:[protected].Email Id:[protected]@gmail.com.please resolve my problem.
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                          K
                          karanveer sunda
                          from Zira, Punjab
                          Aug 8, 2017
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                          Address: Fazilka, Punjab, 152122
                          Website: mobkwik

                          Mm doing recharge from mobkwik from direct my account but i got recharge is unsuccessful and transfer the same amount of money from my bank account to mobkeik wallet... This is totally illegal... M nt transfer any money then how the they can do it... Wtf is wrong with these silly site mobkwik... Plz block these... Its totally unsafe and put me in troubles and waste my a lot of time and money...
                          Mobikwik customer support has been notified about the posted complaint.
                          Aug 08, 2017
                          jithu un's response                           Refund amount to my wallet
                          View replies
                          Sir 2 time cash cut in my account my name kashish Sambyal and my mobikwik num [protected] and cut amount 399
                          Reply
                          I had book bus ticket from MobiKwik online... due to personal reasons I go for cancel my ticket...plz accept my request and refund amount.
                          tnk u
                          Reply
                          0n 30th and 31st july respectively, someone, using my SBI account dealt with your company and transacted some money. after having consulted with the bank I have decided of negotiating the matter with you. hope, you will reciprocate.
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                            kamgod10
                            from Delhi, Delhi
                            Aug 7, 2017
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                            Resolved

                            Address: New Delhi, Delhi, 110021

                            I have recharged my mobikwik wallet with my icici credit card with rs 10000 on 5th aug 2017.

                            After that i tried to tranfser this amonut of rs 10000 to my bank account then i was unable to do so and its saying your account is not valid then,

                            I tried to contact help section for support then its says invalid user.

                            After that now its saying user is disable

                            I tried login/logout many times but from then iam unable to login and transfer my amount of rs 10000.
                            Please help!!

                            Its urgent.
                            Aug 17, 2017
                            Complaint marked as Resolved 
                            Mobikwik customer support has been notified about the posted complaint.
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                              S
                              Sujay Vijayan
                              from Bengaluru, Karnataka
                              Aug 5, 2017
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                              Address: Bangalore, Karnataka, 560037
                              Website: MobiKwik

                              I require the monthly transaction summary to settle an issue with a website and mobikwik is not issuing the same. They are refusing to provide the summary irrespective of asking them multiple times. They are supposed to send me the statement everymonth which is not happening.
                              The customer is totally useless and not of any help. They do not have a contact number either.
                              Can someone please help me with this?
                              Mobikwik customer support has been notified about the posted complaint.
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                                Riyasingh
                                from Jaipur, Rajasthan
                                Aug 5, 2017
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                                Address: Jaipur, Rajasthan
                                Website: www.mobikwik.com

                                To,
                                Consumer complaint department

                                Myself dharampal singh shekhawat, my kotak bank credit card has been used fraud yesterday through mobik wik digital wallet
                                I had not paid much attention to the message earlier. After sometime i read that a transaction for amount
                                Rs 5000 (Transaction id 086905)
                                Rs 2000 (Transaction id 087258) had taken place through my kotak bank credit card through mobik wik digital wallet on 04/08/2017

                                [protected] that is my registered mob no in kotak bank credit card

                                Kindly look upon the above matter urgent basis

                                Thanks and regards
                                Dharampal singh shekhawat
                                [protected]
                                [protected]
                                Mobikwik customer support has been notified about the posted complaint.
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                                  Bhupendra786
                                  from Mundi, Madhya Pradesh
                                  Aug 5, 2017
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                                  Address: Indore, Madhya Pradesh, 452001

                                  Kindly unblock my mobikwik wallet i have to transfer fund urgently kindly help, mobikwik wallet customer care number not working i have called so many times, i have added a 7000 in my wallet on 04/08/217 but suddenly my id was disable my mobile no is [protected] email id is bhuoen. [protected]@gmail.com, now i need urgent transfer to my bills and i have no option to raise a complaint on mobikwik and i dont know how my mobikwik wallet will activat
                                  Mobikwik customer support has been notified about the posted complaint.
                                  View replies
                                  HI,
                                  My Vodafone mobile no [protected] has not recharge but amount is deducted in my account total recharge amount is 471.00 on 02.08.2017, Kindly look in the matter & help us.
                                  Reply
                                  Bhupendra786's [Complaint's author] reply, Aug 12, 2017
                                  Use mobikwik e mail id this is totally fake site
                                  Dont put your complaint here this is totally fake portal many people use data for fraud
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                                    Kirik Kiran
                                    from Bengaluru, Karnataka
                                    Aug 4, 2017
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                                    Address: Bangalore Urban, Karnataka

                                    I have recharge in mobikwik but not recharge amount not success full please refund my money i have intrsted put a money in mobikwik but first i recharge in mobikwik but mobikwik will cheated 2 time please refund my amount and not interested in mobikwik i have transfer to another company first refund my amount
                                    [protected]this number i recharge but not recharge amount success full
                                    Mobikwik customer support has been notified about the posted complaint.
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                                    My security pin is locked that's why my money is stuck there...I can't transfer also..how to unlock security pin
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                                      avinashpant
                                      from Gurgaon, Haryana
                                      Aug 3, 2017
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                                      Concept of supercash is completely flawed and misleading.in fact i stopped using mobikwik wallet after i got duped on one transaction on foodpanda. While they would show you a high saving on your transaction, the real worth of t would be only 10% of it. That too you can not use for a transaction less than rs100. They would be better off not giving any supercash than promoting it. It leaves the customer feeling bitter and cheated. As for me, it is no more mobikwik.
                                      Mobikwik customer support has been notified about the posted complaint.
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                                      My Account is disabled for no Reason with out any notice

                                      Sreenu.[protected]@gmail.com - [protected]
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                                        ps.giram
                                        from Pune, Maharashtra
                                        Aug 3, 2017
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                                        Address: Pune, Maharashtra, 411008
                                        Website: prabhanjanphar

                                        Dear sir,
                                        On 31 st jully i added 1000/- to my wallet through sbi and pos [protected] at zaak epayment then i book ticket from mobiwik but now i not getting history in app and i lost my money when i contacted mobiwik they reply there is no such transection across this account.
                                        If i am giving proper transection detalis why these transection history and my money lost.
                                        Mobikwik customer support has been notified about the posted complaint.
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