Mobikwik Complaints & Reviews

I recharged my vodafone kerala prepaid mobile for rs 247 pack.in mobikwik they mentioned as local + std calls free for 28 days. I completed my recharge based on mobikwik information but std calls are not going. Then i check ed with vodafone customer care they mentioned 247 pack for local calls only. I have attached the mobikwik app 247 pack information screen shot. Kindly refund the money immediately.

Order no: en[protected]

Date: 28th aug 2017

Regards,
Shankar

Customer id [protected] sankar nandi lp186/16/2 consumer no [protected] bill no [protected] bill dated 25/07/17 for rs.3150/
Was paid on 03.08.2017 and rs.3120/ (With rebate) was debited from my bank account pos-WWW.MOBIKWIK.COM on 03.08.2017. Cesc ltd has sent me a green bill means they have not received payment. Please look into the matter immediately. Next bill due on 06/08/2017

My acount "[protected]@gmail.com" not getting login from last one & half month & my balance money in my account, i am not able to use this, please solve my problem. I am facing that problem after upgradation of my wallet. I is showing that that account is not exhisting, when i gives the forget my password. Not getting any customer supports.

I added money3800 into mobiwik wallet through credit card. Money got debited from my card but the amount showing in mobikwik wallet is 0. I even didn't receive any confirmation for money adding.
I am receiving otp for registered mobile number but when i try to change the password mobikwik is saying wrong mobile number. Please transfer money back to my account.
Ticket i'd 6916130 opened.

Hi, i was doing a transaction on 5th july 2017 and adding 1000 rupees to my mobikwik wallet but that transaction had got falied. I have confirmed with zaagle and they have confirmed that this transaction is settled and money credited to mobikwik account.
Mobikwik is saying that they have not received any amount from zaggle.
I have already sent a bank statement to mobikwik but they are not responding to my query.

Sir, today i create my mobikwik account & updated with my aadhar card. I add money through debit card in my wallet to shopping online. I got all the updated balance info on my registered email id. But after that it shows that "my account is disable" and i am not able to access my account not to complain from that userid to mobikwik customer care.

I search on net to complain about the issue.
The contact no is showing not reachable.
Pls help me to unblock my mobikwik account and resolve the problem.
My mobikwik user id
[protected]@gmail.com
[protected]

I am send to airtel bank transfer money to mobikwik (Mobile no: [protected]) but in mobikwik wallent are not relfect money.. Details give below... We are request to kindly solve my problem.

1. Transaction id :[protected] amount :600/-
2. Registered email address: [protected]@gmail.com mobile no.[protected]
3. Date : 22.08.2017
Time: 3.10 pm
Transaction: [protected]

I have once member of this company to recharge my mobile i paid the amount but the recharge was not done and i did my recharge from other site after that i got recharge done by this mobikwik so i wasted my money. I complaint from the company to refund me back my money but they didnt. Than i deleted my account from this website i dont like the way of working of this company. Now i have problem i am getting sms from this company i dont want to receive any sms from mobikwik any more. My number is [protected].

Hi mobikwik peoples,
I heard good about mobikwik app but not for me..
While adding money to mobikwik in that process from my account money (2300) debited but not credited to mobikwik wallet. It is happed in november but not resolved till date. I need my money urgent it is essential for me plz resolve this issue

Mob:[protected]
Mail-id: prasad. [protected]@gmail.com

My registered email i'd is [protected]@gmail.com. Money got added to the account but while trying to login i am not able to login as it's connected to my old number which i am not using now. Customer care is not helping. Please help. Many times tried to call customer care but no luck. They are cheating customer. 890 rs got stuck into the account. Please help.

I had rs 355 balance in super cash balance. Today l have purchased a railway ticket. According to your rule rs 35.50 is not deducted from my super cash balance. Lt happened 3 times. Super cash is added but not used at all. Thus super cash will be meaningless for me. Again its not easy to contact the care centre, everything looks like fraud, pleae solve the problem

Today in the morning i recharged my dad's mobile with 199 for the benefit of 30000 sec for 28 days as it showed by the mobikwik but it came wrong because it is showing wrong information.
Kindly help me with refund.
They are not available anywhere to contact so i complained.
Other details are as following :
Date of recharge: 21/08/2017
No. Recharged: [protected]
Amount: 199
Benefit as per mobikwik showing: 30000 sec validity: 28 days

Actual benefits: 30000 sec validity: 7 days

Other complaints:
1. Customer care no. Not reachable
2. No cc mail id

I made a payment of rs 50 to tatasky for my dth connection against my payback points on mobile. As per rule only 200 points should have been redeemed but i got a message that 520 points have been redeemed. I do not know why? So, virtually i have lost 320 points equivalent to rs 80 in the process. May i request the company to reverse these points to my wallet account.

Account block ho gaya hai.
Mera jis number pe otp jata hai vo number kho gaya hai.
Mai koi bhi recharge nhi kar pa raha hu.
Aur mai 2 saaal se mobikwik use kr raha hu.
To meri madat karo.
Mai bahut hi atka hua hu. Kuch bhi karo jaldi se karo.
Mera account block hua hai vo nikal ke de do sirf.
Aur mera otp wala number [protected] pe ana chahiye
Vahi number bank se juda hai.
So help me..
Plzzzz...

My complaint id ticket # 6873610. There is no reply from them. On 14 aug 2017 i did shopping on pantaloons store in dlf mall sector 18 noida. Due to some technical problem payment was charged seven times. You can see in my transaction history. Payment amount is 688.97. And my super cash is also utilized seven times. I talked to the pantaloons also they are saying we got the payment only one time if you want we can refund you as cash or return to mobikwik. If you see my account all transaction coming with this amount 2235.04. My question is pantaloons charged 688.97 then why it's showing 2235.04 in my transaction history. And every time same amount of super cash utilized 286.31. You guys says on each transaction 10% of the total cash back will be utilized. So how come every time 286.31 minus from my super cash back. I think is all mess up happened from your end not from merchant side (Pantaloons). Why you guys are not checking up your system. When you see my account you can see several times this amount is coming -2235.4 six times and -2406.83 one time. Please refund my money. I have no time to write these long message again and again. Pantaloons cleared we got the money one time. This is your system mistake and accept this truth and sort it out my problem. One more thing when click on any of seven transaction in my mobikwik app inside it's show 688.97. Please tell to your senior take this matter on priority. Can't you share you office number i can call and explain.
Thanks
Mobikwik userid [protected]@yahoo.com

Dera sir login id [protected]@gmail.com cell no[protected] my wallet was blocked in aug i had complain in your mail id they replayed on mail send you account details we will transfer your fund in same account i had sended my account detail they refunded only 1084 balance 10000/- not refunded till now

₹ 10000

Has been successfully added to your mobikwik wallet!

Thank you very much for adding money to your mobikwik wallet. Your money is safe & secure with us!

Below are the transaction details:

Amount added: ₹ 10000


Updated wallet balance: ₹ 11084.86


Total wallet balance* : ₹ 11184.86


Transaction date: aug 7, 2017 (Monday)


Transaction id: 55628dc21824a

I recharge my dish tv on 14th aug -2017
My cash back money of rs-300/- not credited in my account yet
Mob no-[protected]
First i request to you kindly credit money to my account
If it's not applicable easily for the customer then what is matter of advertising at global level
I m a new customer of this app
And in the first experience i found it useless or fake promise by the company
I hv expense my data to installed the app
We customer r loosing our hope with d falls promise offer by the company
It's a very same for such a company who claims its existence at global level
Kindly request to you plz solve my issue asap

Regards
Brajesh

Sir on 16 of august 2017 i recharged my jio no in morning with rupees 399/. First of all i checked an offer in mobikwik which was of getting 59 rupees as cashback in my account. I used a code that was provided by you that was jiomvk and then recharged my number. But still i didn't get the money as cashback of 59 rupees. Sir please take concerned action about it...

Dear sir,
I had done prepaid recharge on 31 july 2017 for following transactions:
1. Idea [protected] - rs 70/- (Talk time) transaction id :en[protected]
2. Idea [protected] - rs 98/- (Data pack) transaction id :en[protected]
3. Airtel [protected] - rs 50/- (Talk time) transaction id :en[protected]

For all above three transaction message received is recharge successful and amount has been deducted from debit card. But the amount is not reflecting in mobile balance i. E talk time has not been credited to respective mobile.
Kindly either refund my amount or recharge the mobile with the talktime.

I am also attaching transaction statement and bank debit card transaction history.

Please resolve the issue asap.

I had rs. 103.00 as my wallet balance. I added rs. 1500.00 in my wallet & my wallet balance was rs. 1603.00. On 14.08.2017, i tried to pay my electricity bill of rs. 1410.00, through mobikwik. During payment process, an error message was generated & thereafter my wallet balance became rs.193.00. Last day for payment of electricity bill was 16.08.2017.
Till date i have not received any message regarding receipt of payment of electricity bill from chhattisgarh state electricity board (Cseb), for rs. 1410.00 against my b. P. No. [protected].
Please look into the matter & redress my grievance.