Mobikwik Complaints & Reviews

My complaint id ticket # 6873610. There is no reply from them. On 14 aug 2017 i did shopping on pantaloons store in dlf mall sector 18 noida. Due to some technical problem payment was charged seven times. You can see in my transaction history. Payment amount is 688.97. And my super cash is also utilized seven times. I talked to the pantaloons also they are saying we got the payment only one time if you want we can refund you as cash or return to mobikwik. If you see my account all transaction coming with this amount 2235.04. My question is pantaloons charged 688.97 then why it's showing 2235.04 in my transaction history. And every time same amount of super cash utilized 286.31. You guys says on each transaction 10% of the total cash back will be utilized. So how come every time 286.31 minus from my super cash back. I think is all mess up happened from your end not from merchant side (Pantaloons). Why you guys are not checking up your system. When you see my account you can see several times this amount is coming -2235.4 six times and -2406.83 one time. Please refund my money. I have no time to write these long message again and again. Pantaloons cleared we got the money one time. This is your system mistake and accept this truth and sort it out my problem. One more thing when click on any of seven transaction in my mobikwik app inside it's show 688.97. Please tell to your senior take this matter on priority. Can't you share you office number i can call and explain.
Thanks
Mobikwik userid [protected]@yahoo.com

Dera sir login id [protected]@gmail.com cell no[protected] my wallet was blocked in aug i had complain in your mail id they replayed on mail send you account details we will transfer your fund in same account i had sended my account detail they refunded only 1084 balance 10000/- not refunded till now

₹ 10000

Has been successfully added to your mobikwik wallet!

Thank you very much for adding money to your mobikwik wallet. Your money is safe & secure with us!

Below are the transaction details:

Amount added: ₹ 10000


Updated wallet balance: ₹ 11084.86


Total wallet balance* : ₹ 11184.86


Transaction date: aug 7, 2017 (Monday)


Transaction id: 55628dc21824a

I recharge my dish tv on 14th aug -2017
My cash back money of rs-300/- not credited in my account yet
Mob no-[protected]
First i request to you kindly credit money to my account
If it's not applicable easily for the customer then what is matter of advertising at global level
I m a new customer of this app
And in the first experience i found it useless or fake promise by the company
I hv expense my data to installed the app
We customer r loosing our hope with d falls promise offer by the company
It's a very same for such a company who claims its existence at global level
Kindly request to you plz solve my issue asap

Regards
Brajesh

Sir on 16 of august 2017 i recharged my jio no in morning with rupees 399/. First of all i checked an offer in mobikwik which was of getting 59 rupees as cashback in my account. I used a code that was provided by you that was jiomvk and then recharged my number. But still i didn't get the money as cashback of 59 rupees. Sir please take concerned action about it...

Dear sir,
I had done prepaid recharge on 31 july 2017 for following transactions:
1. Idea [protected] - rs 70/- (Talk time) transaction id :en[protected]
2. Idea [protected] - rs 98/- (Data pack) transaction id :en[protected]
3. Airtel [protected] - rs 50/- (Talk time) transaction id :en[protected]

For all above three transaction message received is recharge successful and amount has been deducted from debit card. But the amount is not reflecting in mobile balance i. E talk time has not been credited to respective mobile.
Kindly either refund my amount or recharge the mobile with the talktime.

I am also attaching transaction statement and bank debit card transaction history.

Please resolve the issue asap.

I had rs. 103.00 as my wallet balance. I added rs. 1500.00 in my wallet & my wallet balance was rs. 1603.00. On 14.08.2017, i tried to pay my electricity bill of rs. 1410.00, through mobikwik. During payment process, an error message was generated & thereafter my wallet balance became rs.193.00. Last day for payment of electricity bill was 16.08.2017.
Till date i have not received any message regarding receipt of payment of electricity bill from chhattisgarh state electricity board (Cseb), for rs. 1410.00 against my b. P. No. [protected].
Please look into the matter & redress my grievance.

Hello all,

I'd recharge of 80 rs through hdfc netbanking whose reference no from hdfc bank is[protected]

Mobikwik has added that amount to my wallet, but suddenly deducted also and i didn't get that amount to my wallet.

When i complaint about that then they were saying that 80 rs was wrongly credited to my wallet and hence deducted.

Mobikwik was unable to provide any reason about how that 80 rs was wrongly credited if it's correctly deducted from my bank account.

Also mobikwik has hired some kind of stupid copy-paster employees who is only answering with pre-defined answers like fool robot.

I didn't expect such kind of frauds from well-known company like mobikwik.

I would like to request everyone for not to use such fraud app like mobikwik.

Thanks,
Hardik

I was recharging my dish tv vc number [protected] from mobikwik and it got rejected saying sbi bank cancelled the transaction. Then i tried it again but the same message i received. But when i checked last transaction in the bank account i used it showed the 205.00 and 214.00 rupees has been cut twice from mobikwik.

Transaction nos are:
By debit card
Date (Value date) narration ref. No. Debit credit
15-aug[protected]aug-2017) by debit card
Othpg[protected]mobikwk mumbai 214.00
15-aug[protected]aug-2017) by debit card
Othpg[protected]mobikwk mumbai 205.00

Please resolve this issue asap.

My wallet was blocked by mobikwik since 18-jun-17 and i have a balance of rs. 6200/- in my wallet.. I had already provided already provided all the documents for verification to mobikwik, but no response from mobikwik.. I have called many times on mobikwik customer care number but no response.. This is a very poor service by mobikwik.. Please help me..
My account no - [protected]
Email id - sumit. [protected]@gmail.com

Have a mobikwik account with [protected] this phone no.
I am unable to login to my account since 9-august-2017. Whenever i am trying to login it is throwing below pop up even though i am getting the otp
"you failed to login 3 times".
And after this when i am entering the otp, i am getting another pop up
"otp entry not found"
And some time i am getting new popup
"invalid cell number".

I have mailed thrice and there is no response, there is no proper customer support number, where we can call to raise the issue.

I have raises a request through app, but still issue is not resolved
Ticket no: 6855988

If you are not able to resolve the issue please return whatever money i am having in my wallet to my bank account

I was recharging [protected] from Mobikwik and it got rejected saying bank cancelled the transaction. Then I tried it again but the same message i received. But when i checked last transaction in the bank account i used it showed the 50rs has been cut twice from mobikwik.
Transaction nos are:
by debit card
OTHPG[protected]MOBIKWK MUMBAI
by debit card
OTHPG[protected]MOBIKWK MUMBAI

Please resolve this issue asap.
Attaching the photos

NsumerComplaints.in › Mobikwik › Mobikwik — type wrong mobile number
Mobikwik — type wrong mobile number

2 Reviews
Ma Mathi Selvan on Aug 8, 2017 Submit a Complaint
[mobikwik — money transferred to wrong mobile number

Dear sir, i have transferred amount rs 300 to mobikwik wallet number 72766560 in place of mobikwik walllet number [protected] due to mistake.
So, please refund this amount into my mobikwik number. [protected]

Order no :-556a31f8afd2e 13/08/2017

Also, i had registered complaint at https://www.mobikwik.com/help, but still didn't get any response.
So kindly help me for refunding my money.
Thank you.

Sir my account blocked on 21.07.17 by mobile i'm and asked me to submit latest transection statement and i'd proof. I submitted same next day. There response can after 12 days when i submitted complaint on this site. But they asked me to submit unbilled statement showing transection of 2107.17. I submitted it on same day or 02.08.17. But no response till now. Enemy account blocked since last 22 days. Mobikwik wants to syphon my super cash amount as it remains for limited period only. I request to activate my account or refund my money along with supercash

Actually i was booking a round domestic flight ticket using yatra.com for Rs.6150 with reference number[protected]. But my flight tickets did not get confirmed because yatra is saying they have not received payment from mobikwik. But mobikwik is saying they have paid my money which they had debited from my indian bank account to the yatra.com. Mobikwik has even send me the invoice also on my mail but still yatra is declining.I m attaching my bank transaction, mobikwik transaction and yatra mail in which they are accepting they have not received my money for my flight tickets.
mobikwik transaction id is i.e debited from bank to wallet is 556776c1e1e94
mobikwik transaction id is i.e debited from wallet to yatra.com is[protected]
yatra reference number is[protected]

KINDLY HELP!!! PLEASE

Hi,
Its related to my ticket number 6843620. I recharged my number with rs 400 and applied coupon code dosti that was flshed as successsful. But the cashback wasnt received. I raised the ticket. But the reply that i am getting is quite illogical. First thing they said was that coupon code applied was unsuccessfull.in mobikwik, if no coupon code is applied, 10% of supercash amount is used. But that didnt happened in my transaction, it means coupon code was sucessfully applied. Plz check issue

I added rs 1900 from my hdfc debit card to mobikwik wallet but it showed invalid and money got deducted from bank and no money is credited to mobikwik wallet. Please refund my money. My no. Is [protected] and email id is [protected]@gmail.com.
Plzz hurry up mobikwik
I want my money back
Ur customer care no. Are also not working.
U cant do these fake transactions

[mobikwik — money transferred to wrong mobile number

Dear sir, i have transferred amount rs 4200 to mobikwik wallet number [protected] in place of mobikwik walllet number [protected] due to mistake.
So, please refund this amount into my mobikwik number. [protected]

Order no :-556387c60af9bdated 08/08/2017

Also, i had registered complaint at https://www.mobikwik.com/help, but still didn't get any response.
So kindly help me for refunding my money.
Thank you.

Mm doing recharge from mobkwik from direct my account but i got recharge is unsuccessful and transfer the same amount of money from my bank account to mobkeik wallet... This is totally illegal... M nt transfer any money then how the they can do it... Wtf is wrong with these silly site mobkwik... Plz block these... Its totally unsafe and put me in troubles and waste my a lot of time and money...

I have recharged my mobikwik wallet with my icici credit card with rs 10000 on 5th aug 2017.

After that i tried to tranfser this amonut of rs 10000 to my bank account then i was unable to do so and its saying your account is not valid then,

I tried to contact help section for support then its says invalid user.

After that now its saying user is disable

I tried login/logout many times but from then iam unable to login and transfer my amount of rs 10000.
Please help!!

Its urgent.

I require the monthly transaction summary to settle an issue with a website and mobikwik is not issuing the same. They are refusing to provide the summary irrespective of asking them multiple times. They are supposed to send me the statement everymonth which is not happening.
The customer is totally useless and not of any help. They do not have a contact number either.
Can someone please help me with this?