Mobikwik Complaints & Reviews

When ever user uses coupon code related to the mentioned offer in mobikwik website or app for example transactions related to bus ticket booking or recharges or bill payments or any other retail purchases using mobikwik. Then mobikwik will give that discount as super cash which will be valid 45 days.
Now issue which i faced is, one particular month there is supercash of 296/- pending and i didnot used it, so it was expired on the date mentioned by mobikwik that is also fine.
Now if i check my total supercash balance available and when compare with the individual months active/available supercash balance then both amounts are not matching.
There is discrepancy of 300/-
Regarding this i filed multiple complaints with mobikwik from past 2.5 months and every time they are closing the complaint without proper explanation. I asked them to give a call and lets calculate the things as per statement. They called me twice from past 2.5 months and when they called me at that time they will accept that yes issue is there and will update the super cahs balance properly... But some time they are closing the complaint stating that there is no discrepency...
Even i sent mail to next level... But no use and no proper response.
This is how mobikwik is responding to the customer queries... Very simple issue they are dragging from 2.5 months and no rsolution till now... After 10 to 15 times i reopened the complaint they are not allowing to reopen it again... Simply they are making that complaint to get expire... Due to that i need to file new complaint and again from that date onwards they are taking it as new issue and doing the same thing as closing without any resolution.

Best electricity bill payment done through mobikwik. Dedution was done twice shown in bank statement. Inspite of that next bill generated showed the earlier amount included in it, means that deduction through account have not reached the best account. Best consumer no :[protected], transaction done on date 31/07/17, amount deducted :rs 2620/- (Two times) i. E rs 5440/-total. Kindly look into the matter.
Email. Id:[protected]@gmail.com

Dear sir

Lasr saturday (09/09/17) from advice from jio kolkata w. B circle using promo code, shows a cash back rs.159/- through your mobikwik. Therefoe i have recharge of rs.399/-through my atm card not credit to my above mentioned m. No. Till to day.in the mean time i have contacts several times with jio but not yet any amount credit with my jio no. But my bank debited this amount pl. Recharge my mobile and if any cash back earn by me to my account. Also i mention that it was my first time any payment through your mobikwik apps.

Please solve my problem as early as possible.

Thanks a lot
M. L. Banik
Kolkata-70
M no.[protected]/[protected]

On 30 th august i transfered 4746 rs from mobikwik application to dena bank third party account but still the amount not credited in third party account and from the customer care number provided by mobikvik is also wrong number nd in application help option available but its alo dnt give proper reply where is my amount i dnt know and the mobikvik also dont support for it.

On 30th august i had added 1600 in my mobiqwik wallet and went for shopping. While making payment of rs 500 at store he tried twice and told me transaction not successful. Also i had no transaction shown in my wallet. But my amount 500x2 (Rs 1000) was deducted. When i complained to mobiqwik about refund they informed me that i have to wait 7-10 days for refund. But after 10 days now they are saying that i have to get written letter from merchant that they have not received the payment. Since my wallet is not showing any transaction so how could i ask from merchant. Kindly resolve my issue and credit my account asap.

They didn't even called up and gave us an update about bus.
When I called up they are saying that their is no bus available - what a horrible service never expected from Sahara travels as I wanted to go to Hyderabad in urgent scenario- Kindly refund my amount back to my account which I payed to Sahara - I promise I won't even book any sort of Sahara travels anywhere in the country n I will tell all my friends/neighbours/ relatives/ students -- never to book with this travel again.i booked it again from KGN good service on time vehicle.

In concern with above subjected on dated 08.09.2017 someone fraud person done 1 no. S of transcation from my account to wobiwik. I already registered complaint in home branch.
Name-pukhraj meena
Account number sbi bank ending with 21645
Atm card number ending with-97655
Photographs of fraud messages received are enclosed.

Fraud message
On dated 08.09.2017 timing 12:51
Thank you for using your sbi debit card 600xx7655 for a purchase worth rs999.0 on pos [protected] at zex*mobikwik tnx#62637

Please help me to refund my money
Thank you so much

Regards_

Namonarayan meena

Dear sir

Please find statement and supercash give in m y mobikwik account.

Your monthly wallet activity for the month of august, 2017.

Primary number:[protected]
Date:[protected]
Number of transactions:2
Total mo
Ney spent:₹ 10.00
Total money added:₹ 10.00

Transaction summary
Date transaction details amount
Aug 25 2017 11:36:03 pm promo code high5 redeemed
₹ 30.0
Aug 25 2017 11:34:56 pm recharge/bill payment for aircel. Transaction id: rbl[protected]
₹ 10.0
Aug 25 2017 11:34:53 pm money added to wallet. Transaction id: 55797bff7957d
₹ 10.0
Thanks7 regards
Sharad kumar sharma
[protected]
[protected]@gmail.com

My email id is [protected]@gmail.com and mobile numver is [protected].
This is to inform you that i, debleena dhar, is unable to use my mobikwik account for last 25days while login it showing the message user is disabled. Now how can i do my further transaction with my account. I am calling in the toll free number but they are not responding.in the help section of mobikwik app it is showing user is disabled.
Please do the needful as soon as possible to activate my account and i can start my further transactions.
Thanks,
Debleena dhar
Mob:-[protected].
[protected]

Sir in mobikwik app i recharged twice the same number [protected]. Because first i recharged that 'time it showed some error unsuccessful so i done one more time. But both time was done my mobikwik balance get less 399+399 i asked mobikwik customcare they saying you enquiry with airtel customcare they you ask to mobikwik so i don't know what happened my 399 simply i lost please kindly help me my phone number is [protected] thank you please

My email id is [protected]@gmail.com and mobile number is [protected] and they have blocked my account since three months and have mailed many time but they are not replying to me and I have near 6500 Rs. in my mobikwik account .
I have tried many time to login bur error getting account desabled .
Please help me to unblock my mobikwik account or to get my money back.
Please help me.
Thanks

I have recharge 333 rs for my bsnl mobile. Recharge failed. Amout moved to mobiwkiw wallet. I din get any amt in tat wallet. Transaction id -88d349c4f203. Refund form is not there in mobiwkiw app store. I want neccesssary step to refund my amount in my wallet. So that i can transfer to my acct. Thank you.
U want to solve problem quickly i want responses

I am new user to mobikwik and recharged with rs.399. Offer is rs.159 cash back need to add. When i enter promo code it clearly showed me i am eligible for cash back offer. But after the payment i didn't get cash back.

I raised complaint on this and they replied me 'i haven't enter promo code, hence no cash back'.

Same kind of experience i had with mobikwik previously also, it lost credibility and bluffing customers with false promises always. # always announce offers and fooling users.

Ban mobikwik..

The person to whom i hav transfeered money is fraud mob no of that person-[protected] i hav transferred 17000 rupees to this number he is fraud soliciting innocent persons money plssss refund me the amount. This fraudster solicits for providing products at cheap rate and asks to trf money in his number. Whne u transfer money he blocks u. He is fraudster plsss deduct money frm his account and refund me and block his account he is fraud

Hi i am mehul patel user of mobikwick apps i booked bus tickets 2 no's from ankleshwar to mahuva value is rs 1016 used code is ganesh50% so supercash amount rs508 is applied here but after more than 72hrs supercash amount rs508 had not received in my account so kindly do the needful help me. Also customer care call not connect.

Regards
Mehul patel
+91 [protected]
[protected]@ymail.com

Dear, i added money to my mobikwik wallet amount with a bank transaction amount of rs. 244 /-. Money was deducted from my bank account and still not credited into the mobikwik wallet. Kindly refund my money or atleast credit it to my wallet. My email id is [protected]@gmail.com and my registered mobile number is [protected].
Thanks in advance.
Kindly do the needful.

August 19th i recharged jio [protected] with 498. Invoice is generated but recharge is not done. It is neither in wallet not recharged.

I raised a complaint in this forum (https://www.consumercomplaints.in/mobikwik-cash-back-of-dish-tv-recharge-c16672...⇄ and it is marked as resolved. It is not resolved.

As a followup to previous complaint, mobiwik folks called me asking for credit card details and to share otp. That was for a trasaction of 10k.

Please work towards returning the money. Highly unfair!

I made an electricity bill payment on 27.08.2017 of rs. 1440.00 using promocode "billpay" to get 2% supercash. Transaction no. Is mp[protected]. However, mobikwik didnot provide me requisite supercash of rs. 28.80.

Upon query (Ticket id: 6917880), they have informed me that i hadnot use any promocode in the transaction.

It is to mention here that
I) if i didnot use any legitimate promocode, my existing supercash should automatically be used in the transaction (Atleast supercash of rs. 1.72 should be used in the transaction). However, no supercash has been used in the said transaction and i had paid rs. 1440.00 full in the transaction.
Ii) mobikwik doesnot show promocode already used in the past transaction,. Hence, consumers may not able to prove use of any promocode in the past transaction. Hence, they are at the mercy of mobikwik for getting promotional supercash.

In the current case also, i am unable to proof of my sue of promocode "billpay". But as no supercash has been used in the said transaction, it is the proof that i have used promocode "billpay" in the transaction.

Moreover, my ticket id 6917880 has been deliberately made expired by mobikwik without resolving the issue.

Beware of such fraud by mobikwik.

Actually my acount is blocmed from long perjod of time they dont enable the user. I tried to login but it always show user is disabled.

It is very ridiculous i have money on that i want it back
The contact no is showing not reachable.
Pls help me to unblock my mobikwik account and resolve the problem.
Please help me to enabling the user again
My mobikwik user id
[protected]@gmail.com
[protected]

Dear sir/madam

I had booked one bus ticket from hyderabad to vellore on[protected] and travels is jbt travels through your mobikwik site and rs. 1000/- debited in my credit card account but not yet received any confirmation sms from your site or jbt travels.

I contacted jbt travels but they told no ticket is booked.

Passenger name: dilip kumar tv
Contact no. [protected]