Mobikwik Complaints & Reviews

Unable to do the transaction for delhi jal board giving error as not reachable but the delhi jal bord site is working perfectly alright as i have paid the bill on the site as well please clarify
# 6756160 others11 jul, 20174:08pm
Unable to do the transaction for delhi jal board giving error as not reachable but the delhi jal bord site is working perfectly alright as i have paid the bill on the site as well please clarify
11 jul, 2017, 4:08pm

Dear user, greetings from mobikwik! This is about your recharge transaction. We apologize for the trouble. We are facing downtime from operator's end due to which transactions are not getting processed. We suggest you to please try after some time. Best wishes! Team mobikwik

13 jul, 2017, 1:30am
Dear team, this is not the perfect solution as it has been more 3 to 4 hours that this thing is not going through as it very urgently please help or provide another solution to my problem. Regards
11 jul, 2017, 5:32pm

Dear user, greetings from mobikwik! We would like to inform you that it was due to an up-gradation. Please try again! Thank you for being a valued mobikwik customer. Regards mobikwik team

12 jul, 2017, 9:33am
Again the same set of copy paste answer it is not the perfect of the reply's you have given to me as it has been more than 1 day now as the issue is still persistent please provide the better solution to the problem
12 jul, 2017, 3:35pm

Namaste! We understand that your money was deducted but bill was not paid. Apologies for the inconvenience. We checked and found that it has been successfully initiated from our end. Please note that it takes 2-3 working days for the details to get updated at the biller's end. P. S - make your bill payments at least a week before the 'due date' to avoid late charges. Thank you for being a valued mobikwik customer. Best wishes! Team mobikwik

Please this is not what i expected from mobikwik without going through the chain mail you are replying the same thing again and again i think i might have escalate this matter further up so that you understand the seriousness of the concern that i have raised regards,
13 jul, 2017, 9:32am

Respected sir/madam
My mobiwik account deatails are
[protected]@gmail.com - email
[protected] - mb no.
I had paid the electricity bill 3 days before of rs 940 (Incident beneficial amt as to before due date), the amount has been deducted from my wallet, but it is not paid, my electricity bill is showing pending on their portal,
So plzz take some quick action and do the needful,
I hope my complaint will be resolved[protected] quickly

I was doing a mobile recharge from tata docomo site and it asked me to do the recharge via mobikwik only. Hence i have added the required amount in mobikwik wallet at the same time but finally the amount was deducted from my bank account and recharge got failed. Mobikwik wallet also showing 0 rs balance.

Date : 09 july 2017
Requesting for return money

I cancelled my ticket but they messaging me that i have completed my journey and i told i will send you my exact location where am i. I am still at same source location and before bus departed i already informed mobikwik that due to rude behaviour i asked them to cancel the ticket. They dont want to refund so they start spreading lies that i have completed my journey and i asked to fetch my location detail or i will provide you

By mistake amount transferred to my jio number. [protected]... So pl refund the money back to my mobikwik account.
It's by mistake amount transferred. O want to do other bill payment.. But by mistake amount rs 3540 transferred to my jio number [protected]..
I request u to do needful as early as possible so i can get back my amount to my mobikwik account.

I am trying to recharge bsnl 3g pack of rs.333 from my mobikwik wallet but i am getting an error at the payment portal as "please enter amount in multiples of 10". Is this a joke by mobikwik?! Its like withdrawing money from atm machine. How can i recharge with any other amount if the bsnl plan is of 333. Then later i get this message as "you cannot do transaction with same number with same amount within 10 minutes. Please try after 10 mins". This error has persisted even if i try after a long time. I have enough wallet balance for the recharge. Please look into the matter and let me proceed with my recharge asap. I need this recharge badly. I have also contacted the mobikwik customer care but have got no reply till now.

Dear Sir/Madam,

please React Quickly . ...
I have a balance of 2600 rs in my wallet but unable to transfer money to my Bank Account but only recharges are happening sometimes, some recharges are stopped but some processed the stopped recharges notified operator unavailable. But whereas my stopped transactions stated transfer declined. Now i am having free hands, without a penny

I have booked 3 tickets using MobikWik from Delhi to Manali in Himachal Heights Travel's Bus for 21 June and the boarding places shown were Majnu Ka Tila and R K Ashram. The latter was near to us and we opted the same as boarding place. Around noon we got a call from operator that due to "floods" caused by rains the BUS WON'T BE AVAILABLE from R K ASHRAM so we have to reach Majnu Ka Tila by 5:30 or 6. The R K Ashram was only 15 min away for us and the boarding time was 5. Now we had to travel 2 hours to reach Majnu ka Tila and in very short time. However we felt it is okay as we had to reach Manali for a trek we booked. Then when we reached there they were making us board on some metro feeder bus to some border and the buses will be available only from there. This was not the first time as one of the friend in my group came last week he said they are doing this everyday. We called the numbers given to us and those who called us but none answered. Finally someone gave us a lift as we refused to hop on the metro feeder bus for 15-20 km and demanded a refund. When we reach there we had to board on some bus named SUPREME. Not Himachal Heights Travel. Also the seats we booked were not given accordingly. Ours was 21, 22 and 24. But funnily there were atleast 4 groups who had seat number 21 22. This has been repeating for a very long time and I think the buses are not provided according to the bookings made. This is not the first time I am encountering this issue with seats and buses while booking from MOBIKWIK. Atleast the boarding points were same earlier but now they are also providing wrong information regarding that. We have contacted MOBIKWIK regarding this but they are yet to respond(waiting for more than 2 weeks).The private bus organizers are adjusting the passengers according to the availability at last moment only. The passengers in the bus we travelled have booked for different buses. Attaching all the photos of the buses and numbers called. Please do take some necessary actions to ensure quality and assurance.

Sir before some days on 26june i have paid my electric bill from your aap but sir the bill was not paid & the amount has been deducted from my account and i am trying to contact your customre care but from ur side iam getting no response my account has been registered by mr. Dharmendra saiwal no:[protected] my order no:mp[protected]
Sir, i hope that u will take serious action on this issue
And sir that months ammount has been added to this months bill
So we are facing problem.

Hi Team,

My phone number is [protected], email id is [protected]@yahoo.com, i have added 3500.00 to my mobikwik account on 2/7/2017referance number is[protected] and txn id is 909306, amount debit in bank account but the same is not showing in my mobikwik wallet, i have raised two requests, which are showing in my app and no response to it from last three days. Please take action on this.

My mobikwik wallet no: [protected]. I initiated a transaction for Recharge of my dad's Airtel Chennai Circle mob no [protected]. Transaction Id: EN[protected] on 3rd JULY 2017 following which Rs. 349 was deducted immediately but that recharge never happened. I waited for a couple of hours, nothing happened and now after more than 4 days, the amount is still not recharged. I have been complaining to Mobikwik for the past 4 days without any action from their end. They gave me an operator id - 00000-[protected] using which I contacted Airtel, but they are saying that no transaction was made towards the particular mobile no, and that the operator id is invalid. I am very disappointed with Mobikwik as I am Writing to them for the 10th time with no proper response. They don't have any 24 hour helpline which I can talk to, but only have an app based query system and thus takes a lot of time to get a simple response. I would like to get a complete refund to my Mobikwik account ( linked to my primary mob no [protected]) immediately. Pls help me solve this issue at the earliest as my dad is not able to make any phone calls for the past 4 days . Hope other consumers are not put to trouble like me. Thanks

Hi Team,

I had booked a bus from Trivandrum to Bangalore for July 23 today on June 25 Transaction Id: 4N7ADJ16F0MIZ8O8 Transaction Id: 4N7ADJ16F0MIZ8O8 for bus ticket seems is not booked, as i have not recieved either sms or email confirming ticket booking.
Kindly refund both my credit card as well as from supercash on priority.

Have raised ticket 6697247 and 6724811 for this issue, but getting irrelevant responses.

Thanks,
Anju

Hi sir/madam
Mai 2 may se ap logo ko mail aur complain kar raha hun.. Lakin ap log payment nahi return kar rage ho.. Kiya ap ki company chitin karne ki company hai. Kiya..
Mera name. Tabarak ali
Mera no [protected]
Date.. 2 may 2017
Amount " 1898.51
Mail id. [protected]@gmail.com
Ticket #6481022 / #6512322 /#6522833

Order no. [protected]
Railway tikit nikal raha tha.

Ab tak 10 mail.. Aur ticket janret kiya hai lakin abhi tak return nahi kiya..
Ap ko lagat hai to irct se confarm karo id - alitabark (2 may ltt to bst ka tikit nikal raha tha..

2 month ke upar ho gaya
Paymet ab kar do bahot ho gaya.. Ye chor company ka natak,,. Sala chori hi karna hai to logo ka jab kato apps ke trun q.. Sarkar ko mowikwik band kar dena chaiye,

Scren shot bheja hai mail aur ticek ordat ke tru

Ap loko ka to call lagta hi nahi hai. Sir choro ke jaisa nomber de ke rakh diya hai nam ke liye

Sir, i am requesting to you look this matter. I raised complain against mobikwik on 2 jul 17 regarding return of my money which mobikwik app done 3 recharge on same number amount of 349*3=1047. Neither they return my money nor nor called me. On 05 jul 17 they blocked my mobikwik acct without my knowledge. It request you to check this company they are manipulating with people. Thanks subhash chand

No login after adding amount in vollet. my email is [protected]@gmail.com
and after 2 minutes of adding amount it stopped logging in saying incorrect passsword and no recovery email is been sent after number of aatempts. loook into it or refund the amount i have added. stop eating peoples money this is very shamefull cibetr crime you people doin

My recharge not done but amount cut from my wallet today at 09:44 am & order # EN[protected] & Mob number is [protected] who has recharge not done Kindly refund my amount.please please please please please please please please please please please please please please please please please please please please please please please please please please please I am so poor refund my amount please again

I recharged two of my prepaid mobiles through mobikwik about 24 hours ago.the money was deducted from my wallet but my phones are not recharged till now neither did I get my money back in my wallet.the transection number areEN[protected] of rs.300 and EN[protected] of rs.200.please solve the issue earliest possible.

Two times deduction of Rs. 2000/- from my source account, but wallet had only one times. I complain on 17 th June2017, and got the massage by email with ticket no. 6670967
Query
my account is not showing two timesRs. 2000 credit while as the same had been debited to my bank account.

Resolution
Dear User,

Greetings from MobiKwik!

This is in reference to your concern regarding Add Money transaction.

We apologise for the inconvenience.

We checked and found that your payment was unsuccessful as MobiKwik did not get an update from your bank for this transaction.

Your money will be credited back to the source account, within 3-15 working days as per the Bank policy.

Please get in touch with your Bank in the case of delays.

Happy to Help
Team MobiKwik

Ticket No: 6670967
Status: Resolved
Created On: Jun 17, 2017
Resolved On: Sat Jun

Again I send massage two times. But Still I Could not get my mony to my source account.
May please promote the query and resolved please.
Dr. Trivedi

A fraudulent deduction of INR 10000 has been made using card no.4592xxxx4719 from my SBI Savings account yesterday (3/7/2017) towards fraud purchase on POS MOBIKWIK 35456 at MOBIKWIK txn #[protected].The Caller had deceived me by giving me an assurance that my money would not be taken away from my account as I am not giving my PIN

Kindly cancel the transaction to enable me to get no money back.It seems to have happened at Delhi.Kindly help.
Shiv Mohan Lal Srivastava

On 30th June 2017 I recharged my Jio no with Rs 408. The amount deducted but the recharge not received. I have raised complaints by raising ticket Id- 6716180 . they said amount will be refunded a but still no cash back . even none of your company's customer care no is working. Kindly entertain my request, or I will take LEAGAL ACTION against your company.

My email : [protected]@gmail. Com