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Updated: Nov 28, 2025
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Mobikwik reviews & complaints page 221

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A
Anonymous68
from Vijayawada, Andhra Pradesh
Jun 2, 2017
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Address: New Delhi, Delhi, 503310
Website: Mobikwik.com

Sir... My mobikwik account has been disabled by the company without any notice to me... It has 5250 rupees in my wallet but i cannot able to access the account... Yesterday someone called me from mobikwik and verified my aadhar card for upgradation and they marked my complaint as resolved but still it shows that user is disabled... They are not replying to any mail niether recieving calls... Bad customer support...
Please help me sir i want my money back..
I request you to unblock my account..
Registered no - [protected]
Email id - sk. [protected]@gmail.com
+1 photos
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    A
    ANUP KR Paul
    from Mahishadal, West Bengal
    Jun 1, 2017
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    Address: 122002
    Website: www.mobikwik.com

    I made a payment of rs./-295 on 31.05.17 to purchase medicine from sastasundar website.The money was paid through mobikwik wallet.
    But to some reasons i had to cancel the order, though the money was paid before.
    Now i want to get back the money to my wallet immediately.
    Please do the needful and oblige,
    thanks,
    yours truly,
    anup kumar paul
    Mobikwik customer support has been notified about the posted complaint.
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      V
      Vishal Yajnik
      from Delhi, Delhi
      Jun 1, 2017
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      Address: New Delhi, Delhi, 110092
      Website: Mobkwik

      Sir/madam,

      Attached herewith confirmation from your email for the payment of bses yamuna power co. Ltd. Electricity bill paid on[protected] from mobkwik app. Last date of bills is[protected]. But when i verified from bses site, payment is still due on both bills.
      Kindly check and verify at your end confirm.

      Regards
      Vishal yajnik
      [protected]
      [protected]@gmail.com
      +2 photos
      Mobikwik customer support has been notified about the posted complaint.
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        H
        hassini
        from Coimbatore, Tamil Nadu
        May 31, 2017
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        Address: Coimbatore, Tamil Nadu, 641671

        Hello am saravanan as am booked online bus ticket booking date 31/05/2017 from coimbatore to chennai bus name: national bus travels journy date 02/06/2017 passenger name: saravanan and chandru, seat number: 13 & 14, but still some problem am change journy date so kindly cancel my ticket and refund the amount contact number:[protected] my name: saravanan
        Mobikwik customer support has been notified about the posted complaint.
        May 31, 2017
        Updated by hassini         As am booked ticket wrongly date enter so cancel the ticket and refund the amount
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          A
          ashish.sharma091990
          from Coimbatore, Tamil Nadu
          May 30, 2017
          Resolved
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          Resolved

          Address: 110032
          Website: www.mobikwik.com

          My name is ashish sharma.. Sir i was paid my electricity bill via mobikwik app on 28 may 2017 which is 380 rupees... And my balance was deducted from my account... Which is absolutely ok... But now the problem is my electricity bill still not paid.. Now its 30 may 2017 not paid yet... I was doing complaint so many times to mobikwik... But still my problem not solve.. Still they are not paid my bill or not refund my money.. There is no working contact number of mobikwik and that's why we have only one option to complaint againts them via mobikwik app.. I send them so many messages via app but everytime they send me computerised message again and again which is wait for 2-3 days wait for 2-3 days... I have 2 complaint number in mobikwik app... I attached some pictures of my complaint and conversation... Please solve my problem it's my humble request...
          +3 photos
          Aug 2, 2019
          Complaint marked as Resolved 
          Mobikwik customer support has been notified about the posted complaint.
          May 27, 2017
          tok's response           yesterday i am pay money in mobikwik and then 5 in mnt my mobikwik id is disabled please activate this id
          thank you
          May 30, 2017
          Updated by ashish.sharma091990           My mobikwik registered mobile number is [protected]...bill paid by this login id number..
          View replies
          I need to cancel my booking
          Ticket PNRTS[protected]CYKI
          Operator PNR581947
          not able to log in cant find customer care number please cancel
          even if i reset the password its not taking
          please suggest what to be done asap need to cancel the booking

          My electricity bill not paid but my balance deducted - Comment #2745891 - Image #0
          Reply
          5000rupees return me becouse 5000rupess bank transfer than charges 250.My account is disabled. How to reach the mobikwik. When I am trying to send a message it says user is disabled
          Reply
          Please my problem solved i have wrong no. Last recharge 150 rs
          Pls refund my wallet
          Reply
          My mobikwik id disabled please the is activate
          Reply
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            I
            Iva3
            from Mysore, Karnataka
            May 29, 2017
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            Address: Bangalore, Karnataka, 560100
            Website: Mobikwik.com

            First of all i want the customer care number of mobikwik which is working.
            My issue is the cashback amount was supposed to get credited to my mobikwik wallet but it's not happening. I got mail also for that cashback amount but still no money in my wallet. I have raised the issue also long back but no response from their side.
            Resolve it and respond back asap.
            Mobikwik customer support has been notified about the posted complaint.
            May 30, 2017
            kamlesh99700's response             No customer care responding on phone and also on help desk.
            View replies
            My gspc gas bill is not paid they deducted 975, rs on 20 April and today till not giving any amount return to me.

            Cash back credit - Comment #2745895 - Image #0
            Cash back credit - Comment #2745895 - Image #1
            Reply
            My mobikwik number is [protected] i will recharge dth mobile and many types but supercash will not debited from my mobikwik account so solve these problem immidietly

            My mobikwik number is [protected] i will recharge dth mobile and many types but supercash will not debited from my mobikwik account so solve these problem immidietly
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              A
              Awadhesh@dmrc
              from Delhi, Delhi
              May 29, 2017
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              Enable account please

              Address: Faridabad, Haryana

              My account is disabled without any information from yesterday. I try to contact them but often to contact because all contact no provided by mobikwik are fake. If my problem was not solved by today. I will go to the consumer court... My account no. Is [protected] and [protected] both accounts are blocked without any information. And please if you have any correct contact no send me.....
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              S
              SUNIL KUMAR BODUPALLY
              from Hyderabad, Telangana
              May 29, 2017
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              Website: mobikwik

              As i booked the bus ticket for hyderabadto karimnagar form orange travelers than i cancelled it again within 18 hrs and as per the policy terms mentioned in the site, you have to refund me the full amount but the amount which i received was not full, mobiwik deduct some amount.

              I already registered the complaint about it and talk with your customer support about this.

              Please refund me the full amount as soon as possible.
              Mobikwik customer support has been notified about the posted complaint.
              View replies
              Plz my account anable my account I'd
              [protected]@gmail.com
              My account no.[protected]
              Plz urgent solve my account problem
              My contact no.[protected], [protected], [protected]
              Reply
              I recharged my jio sim for 303 rs .It was showing failed initially.Then I retried then it went under process status. Now my wallet showing 303 rs is deducted 4times. only one transaction went success.But money deducted 4 times.I filed a complaint 2 months before, but no resolution yet.
              Reply
              Hi, this is in reference to ticket# 6567821 I have not received my refund of RS. 8638 instead I received RS. 2500 why??? This is pure fraud in terms of handling amount the make my trip merchant has reversed the amount of RS. 8638 but the mobikwik reversed to Rs. 2500 how it is possible???? I am feeling decieved.
              Reply
              sir maine 6 nov.ko motihari to delhi ka 2 ticket book kia tha .but bus cancel ho jane ke karan ticket bhi cancel ho gya.bt mera blance abhi tk refund.
              emai id.[protected]@gmail.com
              mobile no.[protected]/[protected]

              Cancel bus ticket - Comment #2915258 - Image #0
              Cancel bus ticket - Comment #2915258 - Image #1
              Reply
              AMUL ANAND's reply, Nov 13, 2017
              refund nhi hua..
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                A
                Anonymous68
                from Vijayawada, Andhra Pradesh
                Jun 1, 2017
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                Address: New Delhi, Delhi, 500028
                Website: Mobikwik.com

                My account-[protected] has been disabled by the company but my account has 5250 in the wallet so how can i access my money? Mobikwik support is not replying to my any mail...and no one is pickingup the calls so kindly request you to unblock my account..
                My registered number- [protected]
                My email id- sk.[protected]@gmail.com
                i am a salary based person how can the company disable our account without informing us...please kindly help sir
                Thanking you
                Mobikwik customer support has been notified about the posted complaint.
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                  T
                  Taahur
                  from Coimbatore, Tamil Nadu
                  May 27, 2017
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                  Website: www.consumercomplaints.in/new_complaint/?editGUID=af67ce803130d9cc313f8a3c6fda1eb5

                  Sir i booked a bus ticket on 18 may 2017 through mobikwik app...
                  My booking was incomplete and money was deducted... My travel was stuck in that sequence itself... I checked even with my bank.. They had told to contact from ur side for refund as their part was clear... I need my refund back soon... Contact me as soon possible... Details are that the transaction failed at merchant but money deducted... It showed "oops something went wrong"message...
                  Mobikwik customer support has been notified about the posted complaint.
                  View replies
                  I will complain regarding fraud cash .in my wallet blz is 11368 something amount mobikwik block my account dont refund my amount i tell you all if mobikwik not return my amount so i will compainl against fraud. plz contact me
                  otherwise i file complian
                  Reply
                  Dear Team,
                  I have wrongly transfer money in [protected] and transaction ID-55016e12acc1 amount 4999/-
                  Kindly reverse my payment on urgent basis...

                  Thanks
                  Ravi
                  [protected]
                  Reply
                  Mobikvik is fraud company i want my money i have only 1 ticket of railway but deduction of money is twice i have already complained but he doesnt give any reply and their contact no for helpline is also wrong please close ur company i[censored] want to work working with proper concentration i complaining about ur fraud company
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                    S
                    Shashikantha RAO s
                    from Bengaluru, Karnataka
                    May 26, 2017
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                    Address: Bangalore, Karnataka

                    I paid ₹1319/- through mobikwik wallet to 1mg for my lab test. But your 10% supercash - automatic refund was not applied by you in this transaction. Why so? Please credit the amount immediately in my wallet?
                    Today i registered for the undermentioned lab test (S):-
                    Comprehensive health checkup (Includes 72 tests)
                    Order id: po[protected]-685
                    Patient's name: k nagarathinam rao. — but to my utter surprise you have not refund the 10% supercash in this transaction. My supercash balance is ₹321/- as on date. After that i tried two more transaction with grofers. Again i faced the same problem. Please check my wallet account and refund the 10% i. E ₹22/10 immediately.
                    Mobikwik customer support has been notified about the posted complaint.
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                      G
                      gsarath1995
                      from Coimbatore, Tamil Nadu
                      May 26, 2017
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                      Address: 600001
                      Website: www.mobikwik.com

                      I have 8000 in my wallet i want that money to be transferred to my bank account for that they charge around 200 rs as processing charge. I want this money to be transferred to my account without any processing fee. They often do like this. This behaviour is very unfair. These agencies must be penalized. Look into this matter immediately and do the needful. I want my money into my bank account immediately.
                      Mobikwik customer support has been notified about the posted complaint.
                      View replies
                      My isseue is related to not conformation of railway ticket.

                      I book train ticket from pali to bhilwara on 20 may but my transactions was failed and message came try again later . I didnot get conform ticket but then also my money debited from my mobikwik wallet .

                      Pls help me to get my money back .

                      Yours faithfully
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                        Q
                        Quddus Saberi
                        from Hyderabad, Telangana
                        May 25, 2017
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                        Address: 500008
                        Website: mobikwik

                        I m owning a mumbai vodafone sim ref no [protected] i recharged on 4 may 2017 i paid through mobikwik RS 349 money was also deducted from my andhra bank but i diddnt get any recharge on my fone is this the way the company earning money this is my second complain the number provided is also wrong number if the prblm nt solved ill put this matter on all web and media plz do smthing
                        Mobikwik customer support has been notified about the posted complaint.
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                          E
                          Ed win
                          from Pune, Maharashtra
                          May 25, 2017
                          Resolved
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                          Resolved

                          Address: 600042
                          Website: www.mobikwik.com

                          I have booked a busticket (Ticket pnr: 623d3jsq, operator pnr: 623d3jsq) from mobikwik website. Now i want to cancel, but unable to cancel, website shows message as "oops something went wrong".

                          I raised my concern with support and raised a ticket id #6569583 at may 25 - 12:28 pm. It been more than 2.30hrs, no one respond to that issue.

                          If i get the ticket cancel with in 7:45pm today, i can get 90% of the amount of ticket. But mobikwik is not supporting..

                          Please help me to get the ticket cancel on time and get the 90% of the ticket amount to be refund.

                          Attached the mobikwik website error message. Please do the needful.

                          Thanks,
                          Edwin
                          +91 [protected]
                          +2 photos
                          May 25, 2017
                          Complaint marked as Resolved 
                          Mobikwik canceled the bus ticket and initiated the refund process. Thanks everyone, who helps me on this.
                          Mobikwik customer support has been notified about the posted complaint.
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                            F
                            Front Office
                            from Bhopal, Madhya Pradesh
                            May 25, 2017
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                            Address: 462003

                            Dear sir, i have transferred amount rs 1949 to mobikwik wallet number [protected] in place of mobikwik walllet number [protected] due to mistake.
                            So, please refund this amount into my mobikwik account number [protected].

                            Order no :-88083db03291 dated 25/05/2017

                            Also, i had registered complaint at https://www.mobikwik.com/help, but still didn't get any response.
                            So kindly help me for refunding my money.
                            Thank you.
                            +4 photos
                            Mobikwik customer support has been notified about the posted complaint.
                            May 26, 2017
                            Updated by Front Office                             Dear sir,

                            As I requested to you yesterday for do something for I have done movikwik wallet transfer to wrong number. today only I have received a call from number [protected] which is on true caller showing number of karan Sharma west bangal . He asked for OTP and said to load some amount around 3000 in your wallet account and after loading your wallet account would be updated with 3000 + 1849 . when I loaded the amount He transferred all the amount in his account His account Number is[protected] IFSC code is CBIN0284080 . mobikwik transcation number is QE3SXA17ECS4 dated 26/05/2017. I am victim of fraud. some one hacked my mobikwik account. I want my money back please help me. my wallet account number is [protected]

                            and also did same call from same number to my friend`s [protected] who yesterday transferred that amount 1849 wrongly.
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                              M
                              mohit dhanuka
                              from Hyderabad, Telangana
                              May 24, 2017
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                              Address: 700071

                              I deposited my money as said through an order id as given by the mobikwik. It has been a month i am trying to contact them they dont reply. My 18000 has been robbed off them. I have deposited my money through icici bank but didnt get any wallet balance. I tried many a times to contact them through their no.'s which turned out to be fake and by sending emails for which i got no responses. And the bank said they couldnot help.
                              My transaction id:m376091
                              Mobile no:[protected]
                              Date:6 may
                              Time:10:46 a. M
                              With regards
                              Mohit dhanuka
                              Mobikwik customer support has been notified about the posted complaint.
                              May 20, 2017
                              Partap Sandhu's response                               Sir pls back my wallet balance
                              May 24, 2017
                              Updated by mohit dhanuka                               The company has been deviating me.first its fake help line numbers then no response to emails.i have deposit my money 18000 in icici bank through a code given by mobikwik it claims to show instant balance but its been a month and still i didnt get any money.i request you to help me.
                              May 24, 2017
                              Updated by mohit dhanuka                               Transaction id:M367091
                              May 24, 2017
                              Updated by mohit dhanuka                               Actually wrong transaction id was written by mistake correct transaction id is M367091
                              View replies
                              Order no TDC[protected] mobile recharge [protected] of rupees 150 please refund my money by mobikwik and mobikwik employees not responding to the coustmers please our problem resolved
                              Reply
                              Sir Maine phone rest kiya that PR mera mobikwik ka wallet balance wapis nhi aya pls reply my wallet balance
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                                J
                                Jyothikurra
                                from Hyderabad, Telangana
                                May 23, 2017
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                                Address: 517507

                                I had tried to book bus reservation through my MobiKwik wallet .travelled date 23 may 2017 from Chidambaram to chennai .my wallet amount deducted without confirmation of tickets hence I booked another ticket afterwards I got confirmation message just before 10 minutes travelling due to this am able neither travelling nor cancelled please help for refund
                                Mobile no :[protected], [protected]@gmail.com
                                Mobikwik customer support has been notified about the posted complaint.
                                May 18, 2017
                                Nasruddin khan's response                                 Rs 1500 kat gaye hai detiels nahi pata chal raha hai
                                View replies
                                Rs 1500 kat gsye hain wapsi nahi hui hai
                                Reply
                                Added rs 299 to mobikwik wallet - ref I'd 54cbd2b036109 thru bank now its shows zero balance.
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                                  S
                                  Shreyans Gandhi
                                  from Kolkata, West Bengal
                                  May 23, 2017
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                                  Address: Kolkata, West Bengal, 700020
                                  Website: Www.consumercomplaints.in

                                  I transferred Rs 2053 to my bank account and mobikwik is also showing that the transaction is successfully done but the amount is not debited to my bank. I waited for 3 day but this didn't get transfered to my bank account. I tried helpline number but it is showing that the numbers are incorrect. I request please help me with this. I want this to be solved as soon as possible
                                  Mobikwik customer support has been notified about the posted complaint.
                                  View replies
                                  (1/3) Hi! Your bus ticket booking is confirmed.
                                  M-ticket- PNR: U9H2MTH, DOJ:[protected], Surat to Jodhpur, Dep Time: 14:00, Bus Type: A/C Seater/Sleeper (2

                                  This transaction is cancelled but not received my refund amount
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                                    S
                                    Shivram Mestry
                                    from Mumbai, Maharashtra
                                    May 23, 2017
                                    Resolved
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                                    Resolved

                                    Address: Mumbai City, Maharashtra, 400084
                                    Website: www.mobikwik.com

                                    I am trying to transfer money from Mobikwik to my TJSB Bank with my bank details i.e. Name, A/c No. IFSC Code and amount, but during OTP put in OTP column, it shows your name is mandatory. I tried to put once full name, then put without middle name and then put Surname Name Middle, but each and every time it shows name is mandatory. now massege is showing that OTP has been sent maximum number times.
                                    So, kindly help me for recovering my money
                                    Thanks & Regards
                                    Shivram Sundar Mestry
                                    Mobile [protected]
                                    +1 photos
                                    May 25, 2017
                                    Complaint marked as Resolved 
                                    I want to remove my complaint due to misuse
                                    Mobikwik customer support has been notified about the posted complaint.
                                    View replies
                                    I have many recharges in the past couple of months using mobikwik coupon codes including for a bus travel but never received any cashback. It appears mobikwik is providing false advertisement in their website for cashbacks. Please resolve the issue ASAP. Below is the email address used for mobikwik account.

                                    [protected]@yahoo.com.com
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                                      V
                                      Veeru MG
                                      from Bengaluru, Karnataka
                                      May 22, 2017
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                                      Address: 560009
                                      Website: Mobikwik

                                      Hi,
                                      This is Veeersh from bangalore.
                                      On 16th of May 2017 I loaded money to Mobikwik wallet while loading I didn't face any issues. After i loaded i sing out money.

                                      Usually I have to payment to someone else. Then I need to transfer money to bank.

                                      Then I need to login the mobiwik wallet while login saying user disable. I am sending mails they are not responding anything. I got 2 replies they asked some documents I sent same documents. till user is disable.

                                      Still they are not responding.

                                      Kindly help me in this regard. kindly find the attached file for reference.
                                      +2 photos
                                      Mobikwik customer support has been notified about the posted complaint.
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