Mobikwik Complaints & Reviews

Website: mobikwik

As i booked the bus ticket for hyderabadto karimnagar form orange travelers than i cancelled it again within 18 hrs and as per the policy terms mentioned in the site, you have to refund me the full amount but the amount which i received was not full, mobiwik deduct some amount.

I already registered the complaint about it and talk with your customer support about this.

Please refund me the full amount as soon as possible.

Mobikwik customer support has been notified about the posted complaint.

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R

Riyajmemon

from Bhopal, Madhya Pradesh

May 29, 2017

Plz my account anable my account I'd
[protected]@gmail.com
My account no.[protected]
Plz urgent solve my account problem
My contact no.[protected], [protected], [protected]

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sudhi143

from Mumbai, Maharashtra

May 29, 2017

I recharged my jio sim for 303 rs .It was showing failed initially.Then I retried then it went under process status. Now my wallet showing 303 rs is deducted 4times. only one transaction went success.But money deducted 4 times.I filed a complaint 2 months before, but no resolution yet.

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R

RichaS1

from Noida, Uttar Pradesh

May 30, 2017

Hi, this is in reference to ticket# 6567821 I have not received my refund of RS. 8638 instead I received RS. 2500 why??? This is pure fraud in terms of handling amount the make my trip merchant has reversed the amount of RS. 8638 but the mobikwik reversed to Rs. 2500 how it is possible???? I am feeling decieved.

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A

AMUL ANAND

from Delhi, Delhi

Nov 13, 2017

sir maine 6 nov.ko motihari to delhi ka 2 ticket book kia tha .but bus cancel ho jane ke karan ticket bhi cancel ho gya.bt mera blance abhi tk refund.
emai id.[protected]@gmail.com
mobile no.[protected]/[protected]

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AMUL ANAND's reply, Nov 13, 2017

refund nhi hua..

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Address: New Delhi, Delhi, 500028

Website: Mobikwik.com

My account-[protected] has been disabled by the company but my account has 5250 in the wallet so how can i access my money? Mobikwik support is not replying to my any mail...and no one is pickingup the calls so kindly request you to unblock my account..
My registered number- [protected]
My email id- sk.[protected]@gmail.com
i am a salary based person how can the company disable our account without informing us...please kindly help sir
Thanking you

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Website: www.consumercomplaints.in/new_complaint/?editGUID=af67ce803130d9cc313f8a3c6fda1eb5

Sir i booked a bus ticket on 18 may 2017 through mobikwik app...
My booking was incomplete and money was deducted... My travel was stuck in that sequence itself... I checked even with my bank.. They had told to contact from ur side for refund as their part was clear... I need my refund back soon... Contact me as soon possible... Details are that the transaction failed at merchant but money deducted... It showed "oops something went wrong"message...

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priya56625

from New Delhi, Delhi

May 29, 2017

I will complain regarding fraud cash .in my wallet blz is 11368 something amount mobikwik block my account dont refund my amount i tell you all if mobikwik not return my amount so i will compainl against fraud. plz contact me
otherwise i file complian

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R

Ravi Pandey19

from Delhi, Delhi

May 29, 2017

Dear Team,
I have wrongly transfer money in [protected] and transaction ID-55016e12acc1 amount 4999/-
Kindly reverse my payment on urgent basis...

Thanks
Ravi
[protected]

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R

Røhît Sharma Sadøtræ

from Nagpur, Maharashtra

May 29, 2017

Mobikvik is fraud company i want my money i have only 1 ticket of railway but deduction of money is twice i have already complained but he doesnt give any reply and their contact no for helpline is also wrong please close ur company i[censored] want to work working with proper concentration i complaining about ur fraud company

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Address: Bangalore, Karnataka

I paid ₹1319/- through mobikwik wallet to 1mg for my lab test. But your 10% supercash - automatic refund was not applied by you in this transaction. Why so? Please credit the amount immediately in my wallet?
Today i registered for the undermentioned lab test (S):-
Comprehensive health checkup (Includes 72 tests)
Order id: po[protected]-685
Patient's name: k nagarathinam rao. — but to my utter surprise you have not refund the 10% supercash in this transaction. My supercash balance is ₹321/- as on date. After that i tried two more transaction with grofers. Again i faced the same problem. Please check my wallet account and refund the 10% i. E ₹22/10 immediately.

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Address: 600001

Website: www.mobikwik.com

I have 8000 in my wallet i want that money to be transferred to my bank account for that they charge around 200 rs as processing charge. I want this money to be transferred to my account without any processing fee. They often do like this. This behaviour is very unfair. These agencies must be penalized. Look into this matter immediately and do the needful. I want my money into my bank account immediately.

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Nikhil Purshwani

from Lucknow, Uttar Pradesh

May 26, 2017

My isseue is related to not conformation of railway ticket.

I book train ticket from pali to bhilwara on 20 may but my transactions was failed and message came try again later . I didnot get conform ticket but then also my money debited from my mobikwik wallet .

Pls help me to get my money back .

Yours faithfully

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Address: 500008

Website: mobikwik

I m owning a mumbai vodafone sim ref no [protected] i recharged on 4 may 2017 i paid through mobikwik RS 349 money was also deducted from my andhra bank but i diddnt get any recharge on my fone is this the way the company earning money this is my second complain the number provided is also wrong number if the prblm nt solved ill put this matter on all web and media plz do smthing

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Address: 600042

Website: www.mobikwik.com

I have booked a busticket (Ticket pnr: 623d3jsq, operator pnr: 623d3jsq) from mobikwik website. Now i want to cancel, but unable to cancel, website shows message as "oops something went wrong".

I raised my concern with support and raised a ticket id #6569583 at may 25 - 12:28 pm. It been more than 2.30hrs, no one respond to that issue.

If i get the ticket cancel with in 7:45pm today, i can get 90% of the amount of ticket. But mobikwik is not supporting..

Please help me to get the ticket cancel on time and get the 90% of the ticket amount to be refund.

Attached the mobikwik website error message. Please do the needful.

Thanks,
Edwin
+91 [protected]

May 25, 2017

Complaint marked as Resolved

Mobikwik canceled the bus ticket and initiated the refund process. Thanks everyone, who helps me on this.

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Address: 462003

Dear sir, i have transferred amount rs 1949 to mobikwik wallet number [protected] in place of mobikwik walllet number [protected] due to mistake.
So, please refund this amount into my mobikwik account number [protected].

Order no :-88083db03291 dated 25/05/2017

Also, i had registered complaint at https://www.mobikwik.com/help, but still didn't get any response.
So kindly help me for refunding my money.
Thank you.

Mobikwik customer support has been notified about the posted complaint.

May 26, 2017

Updated by Front Office Dear sir,

As I requested to you yesterday for do something for I have done movikwik wallet transfer to wrong number. today only I have received a call from number [protected] which is on true caller showing number of karan Sharma west bangal . He asked for OTP and said to load some amount around 3000 in your wallet account and after loading your wallet account would be updated with 3000 + 1849 . when I loaded the amount He transferred all the amount in his account His account Number is[protected] IFSC code is CBIN0284080 . mobikwik transcation number is QE3SXA17ECS4 dated 26/05/2017. I am victim of fraud. some one hacked my mobikwik account. I want my money back please help me. my wallet account number is [protected]

and also did same call from same number to my friend`s [protected] who yesterday transferred that amount 1849 wrongly.

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Address: 700071

I deposited my money as said through an order id as given by the mobikwik. It has been a month i am trying to contact them they dont reply. My 18000 has been robbed off them. I have deposited my money through icici bank but didnt get any wallet balance. I tried many a times to contact them through their no.'s which turned out to be fake and by sending emails for which i got no responses. And the bank said they couldnot help.
My transaction id:m376091
Mobile no:[protected]
Date:6 may
Time:10:46 a. M
With regards
Mohit dhanuka

Mobikwik customer support has been notified about the posted complaint.

May 20, 2017

Partap Sandhu's response Sir pls back my wallet balance

May 24, 2017

Updated by mohit dhanuka The company has been deviating me.first its fake help line numbers then no response to emails.i have deposit my money 18000 in icici bank through a code given by mobikwik it claims to show instant balance but its been a month and still i didnt get any money.i request you to help me.

May 24, 2017

Updated by mohit dhanuka Transaction id:M367091

May 24, 2017

Updated by mohit dhanuka Actually wrong transaction id was written by mistake correct transaction id is M367091

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H

Heena dudeja

from Kanpur, Uttar Pradesh

May 24, 2017

Order no TDC[protected] mobile recharge [protected] of rupees 150 please refund my money by mobikwik and mobikwik employees not responding to the coustmers please our problem resolved

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Partap Sandhu

from Gurgaon, Haryana

May 25, 2017

Sir Maine phone rest kiya that PR mera mobikwik ka wallet balance wapis nhi aya pls reply my wallet balance

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Address: 517507

I had tried to book bus reservation through my MobiKwik wallet .travelled date 23 may 2017 from Chidambaram to chennai .my wallet amount deducted without confirmation of tickets hence I booked another ticket afterwards I got confirmation message just before 10 minutes travelling due to this am able neither travelling nor cancelled please help for refund
Mobile no :[protected], [protected]@gmail.com

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May 18, 2017

Nasruddin khan's response Rs 1500 kat gaye hai detiels nahi pata chal raha hai

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N

Nasruddin khan

from Zamania, Uttar Pradesh

May 24, 2017

Rs 1500 kat gsye hain wapsi nahi hui hai

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B

bsail2

from Dhule, Maharashtra

May 25, 2017

Added rs 299 to mobikwik wallet - ref I'd 54cbd2b036109 thru bank now its shows zero balance.

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Address: Kolkata, West Bengal, 700020

Website: Www.consumercomplaints.in

I transferred Rs 2053 to my bank account and mobikwik is also showing that the transaction is successfully done but the amount is not debited to my bank. I waited for 3 day but this didn't get transfered to my bank account. I tried helpline number but it is showing that the numbers are incorrect. I request please help me with this. I want this to be solved as soon as possible

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Prakash Bhattar

from Ahmedabad, Gujarat

May 24, 2017

(1/3) Hi! Your bus ticket booking is confirmed.
M-ticket- PNR: U9H2MTH, DOJ:[protected], Surat to Jodhpur, Dep Time: 14:00, Bus Type: A/C Seater/Sleeper (2

This transaction is cancelled but not received my refund amount

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Address: Mumbai City, Maharashtra, 400084

Website: www.mobikwik.com

I am trying to transfer money from Mobikwik to my TJSB Bank with my bank details i.e. Name, A/c No. IFSC Code and amount, but during OTP put in OTP column, it shows your name is mandatory. I tried to put once full name, then put without middle name and then put Surname Name Middle, but each and every time it shows name is mandatory. now massege is showing that OTP has been sent maximum number times.
So, kindly help me for recovering my money
Thanks & Regards
Shivram Sundar Mestry
Mobile [protected]

May 25, 2017

Complaint marked as Resolved

I want to remove my complaint due to misuse

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A

Abicool87

from Bengaluru, Karnataka

May 24, 2017

I have many recharges in the past couple of months using mobikwik coupon codes including for a bus travel but never received any cashback. It appears mobikwik is providing false advertisement in their website for cashbacks. Please resolve the issue ASAP. Below is the email address used for mobikwik account.

[protected]@yahoo.com.com

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Address: 560009

Website: Mobikwik

Hi,
This is Veeersh from bangalore.
On 16th of May 2017 I loaded money to Mobikwik wallet while loading I didn't face any issues. After i loaded i sing out money.

Usually I have to payment to someone else. Then I need to transfer money to bank.

Then I need to login the mobiwik wallet while login saying user disable. I am sending mails they are not responding anything. I got 2 replies they asked some documents I sent same documents. till user is disable.

Still they are not responding.

Kindly help me in this regard. kindly find the attached file for reference.

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Address: Ghaziabad, Uttar Pradesh

Hello Team, This is to inform you that I was trying to book a ticket on 8th May 2107 from MakeMyTrip app and was using Mobikwik wallet, but transaction didn't get completed and I was charged Rs 5590 for the same but ticket didn't get issued. I have got the refund of the same amount in my wallet as well. As I was unable to book ticket through your Mobikwik wallet, I would request you to kindly refund my added money of Rs 5600 to the card. Even after repetitive complains, I have not received any response. It has been more than 10 days now, since I raised my request to Mobikwik. Moreover I am unable to contact on your customer care numbers[protected] and [protected]. Please resolve my concern at the earliest possible.

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Address: 122002

Website: Mobikwik

This is regarding refund for order number 20621491 and 20622405. I have not received refund for the order placed on 31 May (la pino'z pizza) order number 20621491 and 20622405.
Refund was initiated for 20621491 but not for the 20622405.
While both the orders were same and failed due to network issues the amount was deducted.
Even received confirmation from zomato saying the transaction failed.
And even after raising issue with the wallet there is no resolution.
Now when I try to comment on the issue I am not able to submit.

Mobikwik customer support has been notified about the posted complaint.

May 22, 2017

Updated by Nilendu Shekhar ghosh Attached is the transaction details

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Address: Gurgaon, Haryana, 122002

Website: www.mobikwik.com

For transfering my money 5000(which is the maximum limit for a day) from wallet to my bank account, it is showing processing fee of rs 250. Please let me know why shall I pay 250 rs per transaction for nothing. This is the first time I used this wallet and I am really feeling sad about it as I have rs10000 refund amount from yatra.com and will have to pay 500 rs just to take my money back to my bank account.
Please look into the issue and help me out asap. Also, We don't have facility to call customer care and talk to an executive.

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Rakesh Layek

from Lalganj, Bihar

May 22, 2017

I get message in myphone that recharge with 30 and more get 30 supercash but i don't get yet 2 day's gone so please cooperate me to get my supercash

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Address: Gurgaon, Haryana

Website: www.mobikwik.com

Mobikwik has disabled my account without giving any notice or reason. I have amounts in my wallet that is unusable now.

This is a completely unethical practice.

I cannot even lodge a ticket on their site about it. And there is no phone number listed that I can call and enquire.

So, how do I get this to their notice and get it resolved?

Thanks for any advice.

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Bhageshree Nayak

from Bengaluru, Karnataka

May 31, 2017

my account is disabled
Kindly unblocked it
[protected]@gmail.com
[protected]
Please unblock it

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M

Mohd Aurangzeb

from Solapur, Maharashtra

Feb 25, 2018

Moblikwik user disable please unblock

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Address: Kolkata, West Bengal, 700017

My registered email and mobile number is [protected] [protected]@gmail.com I have Rs 4850 and it's been disabled so I am requesting to unblock my account as soon as possible so that I can transfer my money to bank account, otherwise I am ready to take the further action in any way it's my own money which I can't think of loosing it. And I am really needed money as soon as possible.

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May 17, 2017

saddam sekh's response Please help me

May 21, 2017

Updated by Shaheen Nisha Jskakkqvsnskskskwbbq

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khushvant

from Hathras, Uttar Pradesh

May 22, 2017

Sir my name is ravindra prajapat my mobiwik account is block please unblock my mobiwik account
Mobile no [protected]
Name ravindra Prajapat
Amount in wallet 227
Email [protected]@gmail.com
I used that money please unblock my account

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S

saddam sekh

from Ingraj Bazar, West Bengal

May 22, 2017

My I'd is not open [protected] please help me

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Website: Mobikwik

I recharged my jio number with 303 rs from mobikwik app money deducted but mobile not recharged on complain no response for about 1 month and then ticket resolve status without any solution my ticket no 6330230 which I reopen as no refund or refund detail obtained till date so please needful in this issue as lots of such type of complain I seen in mobikwik help bar without solution

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Address: 110001

Website: www.mobikwik.com

The above mobikwik wallet is being blocked and i have complied with all the formalities asked by them fro unblocking of same, but still they are not unblocking my account. Its a cheating to customers whenever they see some money in the wallet they block the account giving any reasons. Take necessary action against such a cheat company. After sending this mail i will get many fraudulent calls asking for my card details so that they can also cheat me like mobikwik is doing. I will not give my card details to anyone so do not waste your time in calilng me

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