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Mobikwik Complaints & Reviews

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Updated: Dec 1, 2025
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Mobikwik reviews & complaints page 223

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V
Vijaya Sumathi
from Bengaluru, Karnataka
May 19, 2017
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Website: www.mobikwik.com

I am complaining about mobikwik wallet disabling wallet no - [protected] my account, and keeping my money

Hi,
I have recived a payment, from my fiend of rs.10, 000-in my account on 06.05.17 and after that when i try to login to my account, the system says "user disabled"
There was balance in my account of rs.10, 000/-
How can u disable my account???
Mobikwik has disabled my account, without any reason.
They have not given any notice or cause or refunded the money i had in my wallet.
There is a balance of rs.10, 000/- in my wallet.

Please help
Mobikwik customer support has been notified about the posted complaint.
I unable to logon with the app due to showing below error. User is Disabled.but i have received the OTP msg on the same no. [protected] And also your tollfree no.are not working.so please look into and do the needful on priority
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    amaan
    May 19, 2017
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    Address: Gurgaon, Haryana, 202001
    Website: www.mobikwik.com

    I transferred to my own money from Mobikwik to bank account 3150 but company charge me Rs.157 as a transfer charge i totally paid 3307.50 instead of 3150 inr it was a totally comapny fraud me as a transfer charge total of Rupees 157 on Rupees 3308 without use any service, while i say that Honourable Prime Minister Mr.Narendra Damodar das Modi encourage cashless Transaction without any charge, my Question is that if private company Charged that type only transact of Rs.3308 as charge Rs.157 APPROX, why a customer use a cashless transaction, i complaint many of times in company customer care, they said me that it is a company policy does not changed, i aid about prime Minister argu but they didn't hear my problem.
    transaction date given below.
    18/may/2017 .
    order id:1H7TQUNMNDWF6 of 3307.50 inr
    Mobikwik customer support has been notified about the posted complaint.
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      ritusharma23
      from Mumbai, Maharashtra
      May 19, 2017
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      Address: New Delhi, Delhi, 110024
      Website: www.mobikwik.com

      I am complaining about mobikwik wallet disabling my account, and keeping my money

      Hi,
      I have recived a paym, ent from my fiend of rs.100000-in my account on 18.05.17 and after that when i try to login to my account, the system says "user disabled"
      There was balance in my account of rs.16963/-
      How can u disable my account???
      Mobikwik has disabled my account, without any reason.
      They have not given any notice or cause or refunded the money i had in my wallet.
      There is a balance of rs.16963/- in my wallet.

      Please help
      Mobikwik customer support has been notified about the posted complaint.
      Money is transferred by me.order no- 54f74e7a34312 . date-14/5/17, 10:36 AM on mobile no- [protected] from mobile no- [protected]. It is wrong mobile number entered by me.So revised money back.
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        May 19, 2017
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        Address: Pune, Maharashtra
        Website: mobikwik

        Hi team,

        Find below the transaction history where it could be easy for you to understand the exact query

        This is: [protected]@gmail.com transaction history
        1- money transferred to [protected] of 511 order id:87f305ad3d73 on may 14 2017.
        2- money received from [protected]@gmail.com +511 order id: 54fa31f55f87 on may 16 2017.
        3-on 17th may 17 amount was deducted from mobikwik.
        Wallet amount: 0.50

        And
        This is : [protected]@gmail.com
        1- money received from [protected]. Order i'd:87f305ad3d73 on 14 may 17 of 511.
        2. Money transferred to [protected] order i'd 54fa3f1f55f87 on 16 may 2017.
        Wallet amount. 0

        So kindly request you to please go through the query and resolve it as soon as possible.

        Thanks n regards,
        Amar thakur.
        Mobikwik customer support has been notified about the posted complaint.
        May 19, 2017
        Updated by [email protected]
        how much more time it would take
        May 22, 2017
        Updated by [email protected]
        Hi team,

        Find below the transaction history where it could be easy for you to understand the exact query

        This is: [protected]@gmail.com transaction history
        1- money transferred to [protected] of 511 order id:87f305ad3d73 on may 14 2017.
        2- money received from [protected]@gmail.com +511 order id: 54fa31f55f87 on may 16 2017.
        3-on 17th may 17 amount was deducted from mobikwik.
        Wallet amount: 0.50
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          H
          Hemang Meher
          from Modasa, Gujarat
          May 18, 2017
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          Address: Gurgaon, Haryana, 122018
          Website: Mobikwik.com

          Hi,
          when i try to login to my account, the system says " USER DISABLED"
          there was balance in my account.
          how can u disable my account????
          Mobikwik has disabled my account, without any reason.
          They have not given any notice or cause or refunded the money I had in my wallet.
          I had last used the wallet 12th of may to transfer money into my father's wallet.
          Mobikwik customer support has been notified about the posted complaint.
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            S
            Samina Rizvi
            from Nangal, Punjab
            May 18, 2017
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            Address: Gurgaon, Haryana

            Rs 180 got deducted from wallet while subscribing ALTBALAJI. But transaction failed n even after 7 days money didn't return to its wallet. Rs 180 got deducted from wallet while subscribing ALTBALAJI. But transaction failed n even after 7 days money didn't return to its wallet.i even use the help but no contact ni is given and while posting a complaint it always shows invalid user. Snapshit of invoice is attached
            Mobikwik customer support has been notified about the posted complaint.
            I have deposit Rs11000 on 25 th april 2017 at icici bank mumbai reference id 54c426de435df, transaction id m3385656, tickit no -#6497205, mobile no-[protected] but still havnt get wallet update, i have make so many complaint but there is no responce from mobikwik, so kindly request either update wallet or refund my amount .
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              N
              nanipatnaik
              from Bengaluru, Karnataka
              May 18, 2017
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              Address: Nellore, Andhra Pradesh, 524001
              Website: kmbtbus.com

              Please cancel m ticket pnr no : xjtzd23 kmbt bus service from nellore to hyderabad on 18th may 17. We are going to cancel. But nobody respond properly. The websites also not supporting for cancellation.
              Please take efforts regarding cancellation of ticket

              Because of our programme postponed for next month. Thats why i am going to cancellation of my tcket
              Mobikwik customer support has been notified about the posted complaint.
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                K
                Khannijamul
                from Vadodara, Gujarat
                May 18, 2017
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                Address: Surat, Gujarat, 395001

                I am facing problem whle login on mobikwik as it show that your id is disabled so plzz help me out of this..
                My mobikwik wallet no is-[protected]
                [protected]@gmail.com
                Plzz slove my problem as i have to pay someone.. Also i have tried to login my account through my email id bt shows that your emai id is invalid.. But it is my registered emai id ok mobikwik which is given below
                Mobikwik customer support has been notified about the posted complaint.
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                  S
                  sunil112233
                  from Dehra Dun, Uttarakhand
                  May 17, 2017
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                  Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                  Website: mobikwik

                  Mobile no. [protected]. This account's transaction is lock please re opened it my account balance is above ₹.10, 000/-. Please help me due to i has very urgent required to the amount. So please you understand my problem and help me as my account re opened. 8 also more times ticket booked by mobikwik app but no any response from the company. Regards...
                  Thank you
                  Mobikwik customer support has been notified about the posted complaint.
                  May 17, 2017
                  Updated by sunil112233
                  Money Not Added In Wallet
                  I paid my electricity bill through mobikwik on 30 april 2017
                  and they said that it takes upto 72 hrs for bill to be paid but now
                  its 10nd april and my bill has still not been paid,
                  as i talked with mobikwik customer care [protected]
                  hope problem will be solve soon.
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                    S
                    sunnamanu
                    from Hyderabad, Telangana
                    May 16, 2017
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                    Website: www.mobikwik.com

                    I added rs.1312 in my mobikwik wallet on 30th march 2017. I tried to make the payment in bigbasket but transaction failed and the money from my wallet deducted. I create tickets in mobikwik site but no reply from their side. There is no other way to contact them. There are customer care numbers:

                    [protected] and[protected]
                    Mobikwik customer care number toll-free delhi [protected]
                    Mobikwik customer care number toll-free mumbai [protected]

                    I tried these numbers many times. But no response from their side.
                    Mobikwik is a fraud company and they are cheating customers.
                    Mobikwik customer support has been notified about the posted complaint.
                    May 11, 2017
                    Neeraj Srivastva's response
                    On 9th may-2017 by mistake i have transfer amount 5000 in this account number[protected].please stop this transaction ASAP.
                    May 16, 2017
                    Updated by sunnamanu
                    Mar 30, 2017 8:19PM
                    Add money
                    Transaction Id:[protected]
                    ₹ 1, 312

                    send mobile namber
                    sunnamanu's [Complaint's author] reply, May 16, 2017
                    [phone number removed]
                    On 9th may-2017 by mistake i have transfer amount 5000 in this account number[protected].please stop this transaction ASAP.
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                      K
                      Kaushikmohit0777
                      from Mumbai, Maharashtra
                      May 16, 2017
                      Resolved
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                      Resolved

                      Address: Gurgaon, Haryana, 410209
                      Website: WWW.mobikwik.com

                      25th april 2017 that day 203rs deducated form my mobikwik wallet
                      This transation automatcaliy
                      And i chcked my transation history there show bank refund.. Then
                      I also checked my bank a/c there was no refund.. Then
                      I don't recevied any money in my bank a/c..
                      And
                      I also complaint on consumer support portal..!!
                      May 16, 2017
                      Complaint marked as Resolved 
                      25th April 2017 that day 203rs deducated form my mobikwik wallet this transation automatcaliy and i chcked my transation history there show bank refund.. then i also checked my bank a/c there was no refund..then i don't recevied any money in my bank a/c.. and i also complaint on consumer support portal..!!
                      Mobikwik customer support has been notified about the posted complaint.
                      May 16, 2017
                      Updated by Kaushikmohit0777
                      How to resloved this complaint..
                      i am not get my money anywhere not in my bank A/c and not my mobikwik wallet..
                      i want my money..!!
                      My recharge is deducted but my wallet balance is no refund[protected]
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                        V
                        varinder bhardwaj
                        from Ludhiana, Punjab
                        May 16, 2017
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                        Address: Ludhiana, Punjab, 141006
                        Website: Mobikwik.com

                        Mobikwik — I Dear Customer, Thank you for contacting Reliance. Your Service request no. is[protected]. Your request will be resolved in the next 2 Dayshave mobikwik wallet balance 450 does not used, when i try to recharge due to problem failed, recharge, ans primary no not used again

                        Va

                        varinder bhardwaj on May 10, 2017

                        I had recharge first time on 29, Apr, 2017 rupees 445 on m'y relance postpaid no [protected] from m'y Mobikwik id [protected]@gmail.com, but rechange failed and payement back on my wallet transaction id 54e4f1aa5f4a4 445 RS,

                        But m'y mobikwike 445 ruppes does not used any rechange error cames with primary no used again again

                        Plz pay my wallet 450 balance [protected]@gmail.com to pay Bill reliance GSM [protected]...Greetings.

                        subject, , , relance com sent to me a message 28 april, for rechange by mobikwik, but mobikwik deduct MY bank Account money 450 RS, 29, april, 2017, reliance com outgoing barred 2 may and, i have complanted again 3 may 2017 to relance cusmer care not to registed MY comlaint and MY relance No outgoing barred again, i hava many calls against mobikwike to reliance, but relance com not soved this complaints and it is make new Bill,

                        reliance com and mobikwik is fraud company
                        Mobikwik customer support has been notified about the posted complaint.
                        May 16, 2017
                        Updated by varinder bhardwaj
                        Sorry mobile No [protected]

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                          S
                          Saleemparvej
                          from Delhi, Delhi
                          May 16, 2017
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                          Address: New Delhi, Delhi, 110086
                          Website: Mobikwik

                          Dear sir,
                          Please help me mobikwik m mene pese dale h electricity bill bharne k liye or m transaction password bhul gya hu otp aa hi rha h or mera account block kar diya h or costumer care k sare numbers out of reach h ya sewa m nhi h or koi bhi kuch support nhi kar raha h kya karna chahiye please help me

                          My name. Saleem parhej
                          Mo.no. [protected]
                          Mobikwik customer support has been notified about the posted complaint.
                          I had transferred ₹209.97 to mobikwik wallet from PNB on 10.05.2017, it is debited in bank account but not credited in wallet. ID - ECOM545519.
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                            S
                            sathavaramitesh
                            from Surat, Gujarat
                            May 16, 2017
                            Resolved
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                            Resolved

                            Address: Mehsana, Gujarat, 384170

                            Sir, 13/5/2017 recharge [protected] idea operator but sir recharge time in my number is right but sir operator select is wrong and my money 247 cutting in my mobikwik account and transaction id EN[protected], but sir transaction successful but sir my number is not skim arrive in this number and 2day complaint mobikwik account but sir not responce plz tell me sir ...i hop i understand this problem sir and refund my money in my account sir
                            May 16, 2017
                            Complaint marked as Resolved 
                            but sir idea provider chack my skim but sir not going in this number desply and call to idea customer care and call information to my skim but sir not add this type skim this time and date skim air plz chackkk sir
                            Mobikwik customer support has been notified about the posted complaint.
                            May 15, 2017
                            palanim's response
                            please check me
                            May 15, 2017
                            palanim's response
                            check me
                            May 16, 2017
                            Updated by sathavaramitesh
                            but sir idea provider call to customer care and chack my idea provider number skim add and recharge this time and date but sir not arrive my number net balance sir and i ckack it dial number sir ...not successful skim my number sir ...
                            May 16, 2017
                            Updated by sathavaramitesh
                            okk sir i wite your answer sir ...
                            May 17, 2017
                            Updated by sathavaramitesh
                            sir mobikwik complaint ticket #6506782 no response mobikwik help center 3 day to go system in processs sir ...why let sir ...plz chack ...
                            How to unlock this txn lock? Please suggest as soon as possible. Couldnt able to use the mobikwik money. Neither transfer nor use the cashback amount. How I can resolve this. I have suffering this problem since december. Now mobikwik is unusable to me.
                            May 13 i send money not send our account
                            Order number : QDSPTUIBM89T
                            1155 rs not recieve money

                            my number [protected]
                            palani.[protected]@gmail.com
                            From my account mobikwik automatically deducted the balance this month it have deducted 1500 in 3 times and in last month it have deducted 1100.
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                              V
                              vijju5514
                              from Bengaluru, Karnataka
                              May 15, 2017
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                              Address: Guntur, Andhra Pradesh, 522503
                              Website: mobikwik.com

                              My id. [protected]@gmail.com and mobile no. [protected]. This account's transaction is lock please re opened it my account balance is above ₹.10, 000/- . Please help me due to i has very urgent required to the amount. So please you understand my problem and help me as my account re opened. 8 also more times ticket booked by mobikwik app but no any response from the company. Regards...
                              Thank you.
                              Mobikwik customer support has been notified about the posted complaint.
                              My account is not login.. My account is show disabled.. nd my money is blocked in my account..
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                                S
                                sheetalnewdelhi
                                from Delhi, Delhi
                                May 15, 2017
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                                Address: Gurgaon, Haryana, 110063
                                Website: www.mobikwik.com

                                Since 2 hours i am regular use of mobikwik my mobikwik wallet no [protected]. Today morning i made a transaction on mobikwik but in evening when i tried to login and entered otp it says user is disabled. I have rs 3045 balance in my wallet. All of sudden how can they block my wallet and cheat me like this kindly raise the complaint against them and try to help me with this. I want my account be restored back so that i can use the money lying.
                                Mobikwik customer support has been notified about the posted complaint.
                                May 16, 2017
                                Updated by sheetalnewdelhi
                                [protected] is my wallet number regarding which this complaint is made. mobikwik a fraud company which has no customer care number where someone can call and tell his problems, has all of sudden blocked my account and i have an amount of rs 3050 in my wallet. there is no way where i can contact this fraud company because the mail goes only if your wallet is active once you r not able to login to mobikwik you can not send any mail for that account. i am trying to reach them since yesteday but no result. can anyone help me how can i take my money back from these cheaters.
                                May 16, 2017
                                Updated by sheetalnewdelhi
                                A fraud has been committed by mobikwik, my wallet no [protected] hav been blocked and when i send mail for unblocking i received calls from different number asking for my credit card details like card no pin cvv etc. they told they will refund the money in my card. however, immediately after dis connecting the call they started making transactions from my card. mobikwik has no customer care no and they do not care about mails moreover if they block a wallet, no mail can be send i[censored] send mail from any other id they do not reply at all. this is what they are doing with customer. raise a complaint against the company where head to toe fraud is happening. not only my wallet money but my card balance also they want to use.
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                                  mihr
                                  from Mumbai, Maharashtra
                                  May 15, 2017
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                                  Address: Gurgaon, Haryana
                                  Website: www.mobikwik.com

                                  Supercash concept itself is a fraud/misleading technique to consume customers cashback. Mobikwik offers supercash on your recharge or bill and allows you to use only 10% of that supercash in next transaction. Now this cheating company has raised that minimum transaction to use our own money to 100/- that means we can only use 10% of our supercash for 1 transaction. This makes us dependent on them to use our own money. I request govt to look in to this company because they should not change rules without intimating customers and this is not legal. If Mobikwk cant do their business just ask them to exit we have Paytm and Freecharge who atleast doesnt cheat us this way.
                                  Mobikwik customer support has been notified about the posted complaint.
                                  May 18, 2017
                                  Updated by mihr
                                  There is no single update even after logging a complaint here. I request the authority to have a look at this
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                                    1
                                    19Rajesh
                                    from Mumbai, Maharashtra
                                    May 15, 2017
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                                    Address: Nashik, Maharashtra, 422012
                                    Website: www.mobikwik.com

                                    Received cash back (super cash) by doing transaction many times. @ time of receiving cash back ccondition to utilize the CB was 10 % of super cash for single tran. Now company made changes iand new condition come which is min amt should be 100 to utilize super cash.
                                    Company is cheating with customer as same condition was inform @ teime of giving cash back offer.

                                    Also even today while doing payment msgg relfleted that u r transaction is free (super cash amt) but money debited from wallet and not from super cash.
                                    Mobikwik customer support has been notified about the posted complaint.
                                    May 15, 2017
                                    Updated by 19Rajesh
                                    Same condition was not inform while doing transaction (receiving super cash)

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                                      Roniljain96
                                      from Hyderabad, Telangana
                                      May 15, 2017
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                                      Address: Gurgaon, Haryana, 122002
                                      Website: Mobikwik.com

                                      I made a recharge of 346 through the app for my idea number [protected]. I already had 37/- account balance in mobikwik so added 309 more. There was no recharge happened and money was also not refunded. Its been more than 4 months.
                                      This company is a big fraud. The ticket id was #6310673 for my complaint in the app. No proper reply system also. I request the government of my country to arrest these people.
                                      Mobikwik customer support has been notified about the posted complaint.
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                                        R
                                        Rahul G shinde
                                        from Panaji, Goa
                                        May 14, 2017
                                        Resolved
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                                        Resolved

                                        Request to enable Mobikwik wallet account

                                        Address: Pune, Maharashtra, 411041
                                        Website: www.Mobikwik.com

                                        My mobikwik account is blocked. I trying to login it displays message as "user is disabled".
                                        My money of rs.10021/- is pending in mobikwik wallet. Neither no one is responding on mobikwik helpline number nor i can lodge complaint to mobikwik due to account blocked by mobikwik

                                        Registered email id - rg. [protected]@gmail.com

                                        Enable my mobikwik account...
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