Mobikwik Complaints & Reviews

Address: Mehsana, Gujarat, 384170

Sir, 13/5/2017 recharge [protected] idea operator but sir recharge time in my number is right but sir operator select is wrong and my money 247 cutting in my mobikwik account and transaction id EN[protected], but sir transaction successful but sir my number is not skim arrive in this number and 2day complaint mobikwik account but sir not responce plz tell me sir ...i hop i understand this problem sir and refund my money in my account sir

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May 16, 2017

Complaint marked as Resolved

but sir idea provider chack my skim but sir not going in this number desply and call to idea customer care and call information to my skim but sir not add this type skim this time and date skim air plz chackkk sir

Mobikwik customer support has been notified about the posted complaint.

May 15, 2017

palanim's response please check me

May 15, 2017

palanim's response check me

May 16, 2017

Updated by sathavaramitesh but sir idea provider call to customer care and chack my idea provider number skim add and recharge this time and date but sir not arrive my number net balance sir and i ckack it dial number sir ...not successful skim my number sir ...

May 16, 2017

Updated by sathavaramitesh okk sir i wite your answer sir ...

May 17, 2017

Updated by sathavaramitesh sir mobikwik complaint ticket #6506782 no response mobikwik help center 3 day to go system in processs sir ...why let sir ...plz chack ...

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T

Tanusree Roy Agarwal

from Kolkata, West Bengal

May 16, 2017

How to unlock this txn lock? Please suggest as soon as possible. Couldnt able to use the mobikwik money. Neither transfer nor use the cashback amount. How I can resolve this. I have suffering this problem since december. Now mobikwik is unusable to me.

Recharge is wrong number - Comment #2731743 - Image #0

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P

palanim

from Chennai, Tamil Nadu

May 16, 2017

May 13 i send money not send our account
Order number : QDSPTUIBM89T
1155 rs not recieve money

my number [protected]
palani.[protected]@gmail.com

Recharge is wrong number - Comment #2731749 - Image #0

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K

Keshav Karn

from Dimapur, Assam

May 16, 2017

From my account mobikwik automatically deducted the balance this month it have deducted 1500 in 3 times and in last month it have deducted 1100.

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Address: Guntur, Andhra Pradesh, 522503

Website: mobikwik.com

My id. [protected]@gmail.com and mobile no. [protected]. This account's transaction is lock please re opened it my account balance is above ₹.10, 000/- . Please help me due to i has very urgent required to the amount. So please you understand my problem and help me as my account re opened. 8 also more times ticket booked by mobikwik app but no any response from the company. Regards...
Thank you.

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Mobikwik customer support has been notified about the posted complaint.

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R

Rahul1829

from Muzaffarpur, Bihar

May 16, 2017

My account is not login.. My account is show disabled.. nd my money is blocked in my account..

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Address: Gurgaon, Haryana, 110063

Website: www.mobikwik.com

Since 2 hours i am regular use of mobikwik my mobikwik wallet no [protected]. Today morning i made a transaction on mobikwik but in evening when i tried to login and entered otp it says user is disabled. I have rs 3045 balance in my wallet. All of sudden how can they block my wallet and cheat me like this kindly raise the complaint against them and try to help me with this. I want my account be restored back so that i can use the money lying.

Mobikwik customer support has been notified about the posted complaint.

May 16, 2017

Updated by sheetalnewdelhi [protected] is my wallet number regarding which this complaint is made. mobikwik a fraud company which has no customer care number where someone can call and tell his problems, has all of sudden blocked my account and i have an amount of rs 3050 in my wallet. there is no way where i can contact this fraud company because the mail goes only if your wallet is active once you r not able to login to mobikwik you can not send any mail for that account. i am trying to reach them since yesteday but no result. can anyone help me how can i take my money back from these cheaters.

May 16, 2017

Updated by sheetalnewdelhi A fraud has been committed by mobikwik, my wallet no [protected] hav been blocked and when i send mail for unblocking i received calls from different number asking for my credit card details like card no pin cvv etc. they told they will refund the money in my card. however, immediately after dis connecting the call they started making transactions from my card. mobikwik has no customer care no and they do not care about mails moreover if they block a wallet, no mail can be send i[censored] send mail from any other id they do not reply at all. this is what they are doing with customer. raise a complaint against the company where head to toe fraud is happening. not only my wallet money but my card balance also they want to use.

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Address: Gurgaon, Haryana

Website: www.mobikwik.com

Supercash concept itself is a fraud/misleading technique to consume customers cashback. Mobikwik offers supercash on your recharge or bill and allows you to use only 10% of that supercash in next transaction. Now this cheating company has raised that minimum transaction to use our own money to 100/- that means we can only use 10% of our supercash for 1 transaction. This makes us dependent on them to use our own money. I request govt to look in to this company because they should not change rules without intimating customers and this is not legal. If Mobikwk cant do their business just ask them to exit we have Paytm and Freecharge who atleast doesnt cheat us this way.

Mobikwik customer support has been notified about the posted complaint.

May 18, 2017

Updated by mihr There is no single update even after logging a complaint here. I request the authority to have a look at this

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Address: Nashik, Maharashtra, 422012

Website: www.mobikwik.com

Received cash back (super cash) by doing transaction many times. @ time of receiving cash back ccondition to utilize the CB was 10 % of super cash for single tran. Now company made changes iand new condition come which is min amt should be 100 to utilize super cash.
Company is cheating with customer as same condition was inform @ teime of giving cash back offer.

Also even today while doing payment msgg relfleted that u r transaction is free (super cash amt) but money debited from wallet and not from super cash.

Mobikwik customer support has been notified about the posted complaint.

May 15, 2017

Updated by 19Rajesh Same condition was not inform while doing transaction (receiving super cash)

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Address: Gurgaon, Haryana, 122002

Website: Mobikwik.com

I made a recharge of 346 through the app for my idea number [protected]. I already had 37/- account balance in mobikwik so added 309 more. There was no recharge happened and money was also not refunded. Its been more than 4 months.
This company is a big fraud. The ticket id was #6310673 for my complaint in the app. No proper reply system also. I request the government of my country to arrest these people.

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Address: Pune, Maharashtra, 411041

Website: www.Mobikwik.com

My mobikwik account is blocked. I trying to login it displays message as "user is disabled".
My money of rs.10021/- is pending in mobikwik wallet. Neither no one is responding on mobikwik helpline number nor i can lodge complaint to mobikwik due to account blocked by mobikwik

Registered email id - rg. [protected]@gmail.com

Enable my mobikwik account...

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Address: Gurgaon, Haryana, 122002

Website: Mobikwik.com

I had transferred rs 509 for Bsnl landline bill payment to my mobikwik wallet [protected] but found that mobikwik does not have Bsnl bill payment hence want to transfer back the amount to the same bank but mobikwik is not allowing to transfer back the full amount please do the transfer back to bank account immediately as I have to pay the Bsnl landline bill.

Mobikwik customer support has been notified about the posted complaint.

May 14, 2017

Updated by Padmanabhan2 I have a mobikwik account [protected] from which I wanted to reverse my wallet balance to bank since I was not able to pay my landline bill s raised a complaint on this site since full transfer was not allowed and immediately I got a call from [protected] who said it's mobikwik customer care and they would do the reversal and took my pin but only after an hour my mobikwik account showed that they had recharged two airtel numbers using my wallet balance will mobikwik bring such fraudsters to book and retrieve the amount swindled?

May 14, 2017

Updated by Padmanabhan2 Also they made me to go to a fraud website rbiauthorization.com where I wasade to enter bank details will rbi and other agencies act and put these fraudsters who operate such sites in jail...

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D

doorafath

from Chennai, Tamil Nadu

May 15, 2017

I need to cancel the ticket no 2VTXUV as booked wrong date of 15.05.2017, from belgaum to bangalore, please refund my cash as soon possible in my account . and i have attached my ticket copy .

Transfer back of my wallet balance to bank - Comment #2730240 - Image #0

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P

prince afridiho

from Samastipur, Bihar

May 15, 2017

My transaction blockd please help me
I recharge not able

May not be able to recharge me when I'm pinning my heart while writing
Your deal blockd
So I don't understand
Please help me
...…...…...??????????...??????????... . ...

Transfer back of my wallet balance to bank - Comment #2730271 - Image #0

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P

Prashanth121

from Idukki, Kerala

May 15, 2017

I added Rs.550 on 06th may 2017 (transaction number: IINB[protected]). But till now not credited to my wallet. I already filed a ticket with MobiKwik on 06th may 2017 ( ticke #6476046 ). But I didn't received any response from MobiKwik. Please credit my money back to my account or my wallet.. I'm facing several problems with MobiKwik.

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amol0015

from Nagpur, Maharashtra

May 15, 2017

I just reserved my bus ticket from buldana to pune having PNR. 8TRTA4N. I have complaint about cashback not received in mobikwik acct. By using promo code SUNNY200 .

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K

Kumaravel k s

from Chennai, Tamil Nadu

May 15, 2017

I did recharge my phone no [protected] Rs 38 amount debited from bank but not recharged

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J

Jay Dangra

from Pune, Maharashtra

May 15, 2017

When i am logging into my Mobikwik account it shows User is Disabled. I have balance in my account.

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I have added 1050rs and 1042rs on 12/05/2017 but till now it does not added to my wallet but the total amount has deducted in my account so please credit it back to my account or please contact [protected].
1.Ref no-87ee853dfa17
trans ID-54f[protected]
2.order no-54f4ef9ecbb27
please do the needful as soon as possible.
I tried to connect with customer service but it does not connected so please resolve it soon.

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Address: 122002

Website: m.mobikwik.com

Greetings.
I tried booking a hotel room from oyo via mobikwick wallet. The room was not booked but i got a prompt from mobiwick that money has been deducted from my wallet. I contacted them via help section immediately. After 5 days i got a reply and they said the money has been paid to oyo (Which is absolute false claim by mobikwick). Then i asked mobikwick for the exact account no of oyo rooms where the money was transferred so that i can raise a ticket with them. Since that day mobikwick is not even bothered to reply to my requests. This happened on may 25th 2015, i keep on sending them request, but mobikwick is not helping me. Worst part is that don't have a customer care number. The only way which is left for communication is via app. And as unprofessional beings, mobikwick doesn't reply.
The amount which was deducted is rs. 1695
Ticket no given by mobikwik is 6435402.

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M

mkma24675 sharma

from Abhayapuri, Assam

May 15, 2017

Transaction at irctc failed on 13 may 2017. My no [protected], Amount debited 811.46. Inspite of contacting Customer care unable to contact. Worst app. Refund my money

Tried booking a hotel room via mobikwik, but room was not booked and mobikwik took my money - Comment #2730216 - Image #0

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M

Milan Luintel

from Delhi, Delhi

May 15, 2017

Dear sir/ma'am, I've today on 10.05.17 made a payment of Rs. 290 towards bill payment of BSES Raj Shani electric Bill which has not yet been paid to the beneficiary. Please pay my electric bill of Rs.290 in BSES Rajdhani immediately as due date is 12.5.17. plz don't keep d amount in my wallet having phone number [protected]. Thank you.

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S

sankar sunny

from Nagpur, Maharashtra

May 15, 2017

Sir
My mobile number has blocked so i was continuing with same num as user id for more than a year but now by default changed my phone it asking n sent otp to concern number but i hve mail id to this linked. In my mobikwik id i hve 300 rs amount.
Kindly help to login with my email id
san4u.[protected]@gmail.com
[protected]

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R

Ravindrababu Venkata Maccha

from Bhubaneshwar, Odisha

May 15, 2017

I have booked movie tickets amount transfer[protected]/zaakePAYMENT SERVICE PVT

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S

Shaseekumar

from Chennai, Tamil Nadu

May 15, 2017

Ticket
#6425354
#6416743
RS 570 refund due to bus cancelled from Hebron transport on 23/4/17
Pnr no YD69REU
How long time take refund mobikwik?
Agent will follow how many days., ..
Hdfc bm
C.K.shaseekumar
[protected]

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Address: Hoshiarpur, Punjab, 600088

Website: www.mobikwik.com/help

Mobikwik customer care is the very bad customer care. No way to talk with them for our problems. If any failure in our transaction, our amount will be locked in wallet. we can't get that amount to our bank account. If you want your money to bank account you have to raise a ticket for your problem. But the mail will come on next day..very idiotic customer care in this world. So if you want to do the last minute bill payments don't choose mobikwik... Many wallet operating companies having the same lack of immediate customer care support...

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My mobile no is[protected].yester day(11/5/207).(time-11.33am) i recharged a ratecutter for Rs.184, from mobikwik app through online payment.at 11.33am i had a message from my bank (iob) the amount is debited from my account.but now this time not recharge my mobile no.kindly rectfy it.My mobile no is[protected].yester day(11/5/207).(time-11.33am) i recharged a ratecutter for Rs.184, from mobikwik app through online payment.at 11.33am i had a message from my bank (iob) the amount is debited from my account.but now this time not recharge my mobile no.kindly rectfy it..My mobile no is[protected].yester day(11/5/207).(time-11.33am) i recharged a ratecutter for Rs.184, from mobikwik app through online payment.at 11.33am i had a message from my bank (iob) the amount is debited from my account.but now this time not recharge my mobile no.kindly rectfy it.

May 26, 2017

Complaint marked as Resolved

please provide pg id number.my rate cutter amount Rs.184 refund my account.please do it the process.my mail id is [email protected] mobile no is 9790209734.solve my problem.help me.thankyou.

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Address: Bangalore, Karnataka, 560068

Website: www.mobikwik.com

I have paid april month electricity bill on april 14th 2017, today i logged in to check to pay may month electricity bill for id : [protected], and it displayed same april bill again actually it should not display once i have paid.

Now i have paid 889 bill amount twice once on april 14th and now may 12th again i have paid, please refund my amount asap or deduct in may month bill

Need a response asap.

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Mobikwik customer support has been notified about the posted complaint.

May 15, 2017

Updated by Gaana p support had called and he is asking for debit card details and OTP to verify, i dont understand what kind of verification that is, very nuch disappointed with Mobikwik, Just refund my 889/- for the April month Electricity bill, i have paid twice, once on April 14th and once on March 12th. Please refud my 889/- to my wallet.

I need response asap, Mobikwik team.

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Address: 110045

It's been one and a half month since I tried to recharge a jio number for rs99, but that recharge failed and I haven't received my refund. I tried to post complaints on their app but they resolved the issue without any refund. There is no proper response from them. They are cheaters and frauds. They don't even provide a valid phone number so that anyone could contact them. Frustrated!
Sanat Singh
RMN- [protected]
EMAIL. [protected]@gmail.com

Mobikwik customer support has been notified about the posted complaint.

May 06, 2017

Amitchouhan1283's response The image of deduction of payment is attached.please solve as soon as possible

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Amitchouhan1283

from Mundi, Madhya Pradesh

May 12, 2017

There is a problem that payment of 500 rs.debited from my account but not come in mobikwik wallet

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Address: 560040

Website: www.mobikwik.com

On 4 Apr 2017, I tried to book a bus ticket which cost Rs. 650. So I added Rs. 621 to mobikwik wallet & along with the Supercash, Rs.25.91 my Payment is done. After it showed "Contacting bus operator" and then I suddenly got "Oops something went wrong". For this case I got no ticket, no money back or no Supercash. Even I didn't received the ticket confirmation.
So I tried for 2nd attempt, I booked ticket for Rs.500 which is successful and I got ticket for this.
After this I contacted them in help & support. It's been one week, still there is no response

May 17, 2017

Complaint marked as Resolved

Solved by consumerhelpline.gov. in

Mobikwik customer support has been notified about the posted complaint.

May 12, 2017

Updated by Ganesh K Shetty Mobile No. (Reg. with Mobikwik) : [protected]
E-Mail: [protected]@gmail.com

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Address: Gurgaon, Haryana, 700059

Website: Www.Mobikwik.com

Mobikwik, resolve ticket # 6412002. You guys r good for nothing. You are an indigenous mobile cheating company and your app sucks, so as your service too. I raised complaint for incorrect displaying my current balance and your team is not at all responding. If you don't want to respond, why did u create the mobile wallet. If you have any shame left with you, call me at [protected] to resolve the issue, you ######.

Mobikwik customer support has been notified about the posted complaint.

May 21, 2017

Updated by durga73 After raising the Complaint also mobikwik is not replying. You can see their services from here.

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Address: Gurgaon, Haryana

Website: Www.Mobikwik.com

I credited Rs 560 into ny mobikwik wallet on 7th of may 2017 but it's not showing on mu wallet i even recieved a confirmation email on mu registered email id that the amount has been credited successfully. But till now i have not recieved any of the following. Please refund or credit the above mentioned amount as soon as possible or contact me on [protected]

May 12, 2017

Complaint marked as Resolved

Not recieved money.

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Address: Gurgaon, Haryana, 122002

Website: www.mobikwik.com

Hi
This is Mohd. Asifuddin opened Mobikwik Account and credited amount of Rs.20, 000/- to wallet.when I logged in to make payment at eZone my user id is disabled.
I have sent all the required documents to [protected]@mobikwik.com but neither they are replying nor they have enabled my user id.
Neither they are providing a Toll-Free Number to contact nor they are calling me.
I am very much worried about this to whom I have to contact for my money Rs.20, 000/-which is blocked in my wallet since 06/05/2017.

Please help me in getting my money back or to enable my account.

Regards,
Asif
[protected]

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grkgupta

from Dimapur, Assam

May 12, 2017

Maine airtel ke 1 no. Pe recharge kiya hai ...mobikwik app me recharge successful dikha raha hai but av tak no. Par benefits nhi mila hai
Maine costumer care me baat kiya
Wo bol rahe hai ke is no. Par koi recharge nhi hua hai

Mobikwik User ID, has been disabled not enabled after submitting required documents - Comment #2728344 - Image #0

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Address: Thane, Maharashtra, 400601

Website: m.mobikwik.com

I have paid MSEB Mumbai bill payment of rs.730/- on 30 april 2017. And still haven't received payment confirmation from mseb.
I have raised so many tickets on mobikwik site but i haven't received any reply yet. Every time they close the ticket without resolving it.
Transaction ID: MP[protected]
Transaction Date:30 April 2017
Amount:730
Mobile:[protected]
Ticket number: # 6469706, #6482305.
I tried to call on customer care number but it is not working.
Due date to pay my bill is 15 may 2017.
Request you to please look into this and refund my money at the earliest.

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Address: Ajmer, Rajasthan, 305601

Website: mobiwik.com

Dear sir,
I am eletricity bill payment of ajmer vidyut vitran nigam limited throung mobiwik payment gateway4/05/2017 bill pament not sucess but 6472/-amount deducted from my a/c [protected] name m/s jagdish prasad airun in bank of baroda nasirabad my k no[protected] please refund my amount.
Description:ebanking : 65764336/http://www.mobikwik.com/AVENU

Manish aiurn
Phone-[protected]

Mobikwik Complaints & Reviews

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Mobikwik reviews & complaints page 223

Recharge is wrong number

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Account transaction is locked

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Mobikwik wallet disabled without any intimation

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Super cash fraud

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Utilization of cash back

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Recharge money not refunded

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Request to enable Mobikwik wallet account

Transfer back of my wallet balance to bank

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Amount not came to wallet

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Tried booking a hotel room via mobikwik, but room was not booked and mobikwik took my money

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Poor customer care support

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Aircel rate cutter

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April Month bill is generated twice

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No refund provided for the failed recharge

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Debited amount for failed transaction and not refunded

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Useless service

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Money not showing on my wallet.

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Mobikwik User ID, has been disabled not enabled after submitting required documents

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MSEB Mumbai not received payment for invoice amount of Rs. 730, which is paid through MobiKwik

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Lost my money

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