Mobikwik Complaints & Reviews

In March 2017 they changed all the cashback to supercash and allows to use only 10% of supercash amount for every transaction.

SuperCash for MobiKwik
13 Mar 2017 +75

If that was less, now the supercash comes with an expiry date of within 2 months

So if I made a phone recharge of Rs 100 today and I have supercash Rs100 in my account (which will expire lets say 20th May 2017), then 10% of supercash amount is deducted. i.e. Rs 10 So I have to pay Rs90. Good Deal one would say.
Supercash balance: Rs 90

Please note all the transactions you need to make within 2 months if you want to use supercash.

Now lets go further.
Second transaction another recharge of Rs 100. I get another 10% off supercash money. 10% Rs 90 = Rs 9
I paid Rs 91 this time of Rs 100 recharge
Remaining Supercash balance: Rs 81

Third transaction, pay bill of Rs 200. Supercash usable (10%of Rs81) Rs8.1
So I pay Rs191.90.

Supercash remaining Rs 72.9

Fourth Transaction:
Supercash remaining Rs 65.7
Similarly for next transaction Supercash after using will be Rs59.13
so forth...
6th transaction :Supercash remaining Rs 53.23
7th transaction :Supercash remaining Rs 47.93
8th transaction :Supercash remaining Rs 43.23
9th transaction :Supercash remaining Rs 38.93
10th transaction :Supercash remaining Rs 35.13
11th transaction :Supercash remaining Rs 31.63
12th transaction :Supercash remaining Rs 28.47
13th transaction :Supercash remaining Rs 25.63
14th transaction : Supercash remaining Rs 23.07
15th transaction : Supercash remaining Rs 20.77
16th transaction : Supercash remaining Rs 18.7
17th transaction : Supercash remaining Rs 16.83
.
.
.
.
.
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.
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and do the maths. Basically you can never fully use your supercash completely and I am sure no general person will do these many transactions within 2 months

This is therefore a trap to fool the customers into cashback offers and providing discounts.

Sir i have paid my electricity bill on 08/4/2017 through mobikwik.
First two transaction for bill payment done by pnb internet banking showed unsuccessful on mobikwik but showed successful in bank statement. First i had complaint to bank they said that transaction was successful. Now i am not getting my money amount of 1082 x2= 2164 inr. So please help me

I have paid my Gujarat gas bill on 25th march through Mobikwik.com. Today its 24th april, but still it shows me unpaid in Gujarat gas official payment site. I have complained about this concern to mobikwik in last week but they also do not responds against this issue.

Now, if they did not deposit the amount to Gujarat gas company LTD then i will need to pay last 4month's bill with extra charge of 75 rupees of late payment. My bill amount is : 1053INR My transaction id is: BILL[protected] My email address : [protected]@gmail.com

This is venkatesh kc mob no-[protected] i have transferd amount from airtel payment bank on 23.4.17 but it has not credited mobikwik account..
I have transaction id and all.
Actually i made 3 transction on same day 2transction got success which i did 1000rs each transction here am attatching transction id of airtel payment bank kindly find and solve the issues..
And credit 500rs my mobikwick account as soon as possible.

Thank u

Call back to me for further details..

Hi team,

I have made payment of jio through my mobikwik wallet, but the amount was deducted from my wallet & recharge was not done.

Please return back the rs.100

Still there is not response & all customer care number is off no response through issues of their app.

Please solve my issue...

Request to forward the concern department.

Regards,

Deepak soni

Mobile: +91-[protected]

Sir, I was ripped 2k from a facebook group admin. And so many peoples are ripped day by day. I request to you take necessary steps as soon as possible. And can I return my 2K?
I already add proof. Actually the group admin offer me that give me 2K and add 2k members I will give you a Nikon D3300 DSLR and I was overconfident and I gave him 2K but he didn't give any product.

My order id is imbk[protected] i paid to ebay.in through mobikwik wallet rs 5197 my money deducted from wallet but i when i called ebay custamer care they told that we dont receive money probably transaction failed but i i tried to contact to mobikwik cs care but failed then i set 2 or messages to them but they even didnt bothered to reply me now i am regretting why i felt in such 10% cash back...

I am new user at mobikwik and i sighup week ago from my both nomber when i added money to my nom [protected] suddenly signed out and when i tried to sighn in i was not able to sighn in the errer were showing OTP DISABLED i have to pag the bills so i tried my second nom but same thing happen to my second nom too my second nom is

Mihir patel
[protected]

I recharge an amount of rs.309 for jio number [protected] on 21st april 2017 online form idbi debit card at time 09: 52 pm, i received message for deduction of rs.309 from bank account but recharge not done so really i am very disappointed with mobikwik site. So please help and resolve the issues otherwise i cant use in this site in feature or not suggest to any one.
Regards
Umme

I complaint mobikwik on 14th march 2017 and issued a ticket.. Ticket number : # 6103065

I transferred an amount of 35.11₹ to mobikwik wallet from maxgetmore but error of "something went wrong" came in mobikwik, on the other side sms on my phone came that the amount of 35.11? Is been transferred to one mobikwik systems pvt ltd. Points redeemed is 140.44 ~ 35.11₹ membershipno is : [protected] auth code : 3086055 there is no money/points in maxgetmore now..

Still my issue not resolved. Its been more than a month now.

Iam sabin,
Who have booked 3 items in myntra via mobikwik on APRIL 05th 2017.
Myntra shows that Order was not placed due technical error. But money of 1645rs was debited from my bank account and added to wallet. Also in mobikwik app, its showing that money is send to myntra. Then i have contacted myntra support. They told that, they have not yet received the money please contact myntra support. I have placed a complaint in myntra Ticket# 6347435, but no yet resolved. Kindly have an immediate action

I paid the Bescom electricity bill of Rs. 685 via Mobikwik mobile app. Transaction was successful on app but bill is not settled with Bescom still.

Tried to reach to customer support with Ticket #6404404. But no resolution of the problem yet. Also tried to reach via customer care numbers but none of the phone numbers are operational.

Please help me resolve the issue as last date of bill settlement is 25th April 2017.

I received one fake call like mobikwik customer care he hacked my account bank money Rs.25, 000 and the same time I have balance at mobikwik balance Rs.5, 000 he took my money

So kindly please take immediate action to that particular person ajay +[protected] to solve this problem immediately kindly transfer the payment to our bank details also our mobikwik wallet

If not credited we will make legal proceedings against Bihar ajay +[protected] also MobiKwik so kindly resolve these issue immediately.

Please find attached the documents.

Mobile:- +91-[protected].

I've booked a bus from patiala to delhi from mobikwik, but there was no bus or cancelled at that time at bus stand. I booked ticket on 10/4/17 for 12/4/17
Till now i didn't got the refund. All their customer care number are not reachable and no reply of mails. I also tried cancelling ticket but error message is shown to me. Attaching screenshot with the form.

Hi team,

I have already made an complaint on 7th april 2017 / 10th april 2017 through the app & also email

I have made payment in irctc through your wallet, but there the amount was deduct in wallet amount & ticket was not booked

Please return back the rs.1514

Still there is not response & all customer care number is off no response in email.

Please solve my issue...

Request to forward the concern department.

Regards,

Fazal abbas

Mobile: +91-[protected]

I have faced that issue many times but it resolved within 30 minutes.
Now around two hours passed out, it's still in process why it happen. If they are not to able add money through any medium then why they deduct from my bank.
Ticket No. - #6396584
It's totally inappropriate way of marketing. They also manipulate through SUPERCASH.
One of the major concern is regarding cards, they don't gave any option for removing card. Once you checked on add this card, it will fix with your app.
May i Know is this the right way ?
Please help...

150 rupees debited from my axis bank account on 14th april 2017. But this money did not add to mobikwik wallet. I registered a mobikwik ticket for same.

On 14th april i tried to recharge my phone through mobikwik using net banking, but i did not get recharge and 150 rupees deducted from my bank account.
I raised two separate tickets for both above issues, but i am not getting any response from both tickets.

Ticket number 6389851
Ticket number 6386003

Could you please check this and as i need my money (300 rupees) back.

Hi,
As you mentioned about super cash. When we book a bus tickets you guys mentioned 50% super cash back. But no where mentioned how to utilize. Right now i am having more than 1000 super cash but i don't know how to utilize. I called your customer care number by checking in google, but no one number is working. Please let me know how to utilize the super cash. Otherwise i will tweet to all to don't go for mobikwik.

Thank you,

Hi,

I paid my water bill, using this site on Feb. It did not get credited to the water board. The people are not reachable at all. The bill which I paid came added in the March month Bill.
I also logged a complaint to Mobikwik.
The site does not have any customer support no. I also paid the BESCOM ebill of March month. I am afraid that will also not get updated.
Please help anyone

Bangalore Water Board
S-308821

I made a transcation of 1000rs from mobikwik wallent to my bankk account.Actually 1000rs money was deducted from wallet.I had loaded 1000rs to my mobikwik wallet then I had sent 1000rs from mobikwik wallet to my bank account.Money was deducted from mobikwik wallet but not credited to bank account.solve the issue as soon as possible.please solve my issue.