Mobikwik Complaints & Reviews

Address: 560037

Website: Mobikwik

On 6th march 2 transactions of Rs 4000 was deducrlted from my bank. The total 8000Rs was not reflected in my wallet. And its been a month and still has not been refunded to my bank account. Reference nos - for the First Rs 4000/- id is 224761 and for the second Rs 4000/- id is 225489.
I have requested this in the app itsel[censored]nder help with a ticket no 6236730 on March 31st and still after 6days i havent even got a reply.
Kindly look into the matter as this is my last resort before i can register a legal consumer complaint.

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Address: 626124

Website: Airtelmoney

Sir yesterday one person gives me a link of airtel money app that link was an airtel load money app i was entered 50Rs after process but it was debited 5000 from my account .in that airtel app it shows the number 14057265. Later i send mail to airtel they told it was an airtel account number it seems an some system problem .please kindly helpful and reverse the amount

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shibu rajeebmoola

from Bidar, Karnataka

Apr 7, 2017

Jio recharge is no kindly please immediately money refund

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Address: Gurgaon, Haryana, 122002

Website: www.mobikwik.com

Recently I have redeemed payback points on Mobikwik and they have been debited from my payback account but not credited to my wallet.So I have submitted a complaint ticket to Mobikwik on April 2nd but they have not responded and I have also contacted Payback customer care and they have stated that "2500 Points have been debited at Mobikwik and I would have to contact Mobikwik as it is Fault on Mobikwik side" and I have been waiting for response. For reference the Mobikwik ticket no is "6271050" and transaction numbers for Payback are "[protected]" and "[protected]".
Please resolve my Issue ASAP.

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pankaj_1664

from Gurgaon, Haryana

Apr 7, 2017

I am very unhappy with mobikwik as i recharged my JIO([protected]) number on 31th March but never got successful and i am trying to contact mobikwik customer care multiple times and till date no one is bothered to reply and fix the issue with it.

Order #RJ[protected]

I'm complaining about Money not being debited to my account. - Comment #2697481 - Image #0

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P

patel imtiyaz

from Mumbai, Maharashtra

Apr 7, 2017

Mobikwik is a fraud ...fraud...
not doo any types of transaction through this app i request to you all's?... fraud...
fraud...?... I'm very... angry... trying too much time to connect with cc of this... company...

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K

Ksubhendu

from Kolkata, West Bengal

Apr 7, 2017

Dear Team,
Plz response the issue, , , I have already sending the mail in your fraud section...Last night 31st March 2017 is 900/- debited in my h.d.f.c bank ...But still now pending the issue not showing the wallet balance ... Already attached the my bank statements & my photo id

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Address: Tirupur, Tamil Nadu

Website: Mobikwik.com

I had done a transaction in Yatra.com for booking my flights on 31st March 2017. I had paid the amount through Yatra.Com. But the ticket didnt get booked and amount got debited from my account.

I had asked Mobikwik for a refund of my money of Rs. 4018.74 to my bank but there is no reply to any of my tickets of Id #6288751 and #6310818.

I request the team to refund the amount to my bank account immediately. Please team don't refund it to the wallets.

Aug 6, 2021

Complaint marked as Resolved

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K

kondalaamarnath

from Hyderabad, Telangana

Apr 7, 2017

Hi,
my mail id is "kondala.[protected]@gmail.com
cash is is not credited my wallet but in orders credited to my account

Refund of Payment being made to Yatra.com - Comment #2697466 - Image #0

Refund of Payment being made to Yatra.com - Comment #2697466 - Image #1

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M

manojsoni5183

from Dostpur, Uttar Pradesh

Apr 7, 2017

Dear sir/madem
My wallat id : soni.boy.[protected]@gmail.com
Mob. [protected]
I tried to add money in wallet on 31/03/2017 after attempt money ₹ 147 deducted from my Icici card account but not updated in the wallet.
And i tried to take complaint on mobikwik help dest but not done.
Pls help me

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Apr 7, 2017

Dear Priyanka,

Greetings from Yatra.com!

We regret the inconvenience caused. We would request you to kindly share your Yatra reference number and we will be happy to assist you.

Best Regards,
Yatra Care

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D

Dannyy

from Chennai, Tamil Nadu

Apr 8, 2017

Hi,

I purchased for Rs. 9072 in eBay using mobikwik wallet. But the transaction was not successful and the money was deducted from my wallet.I want my money back.

Reply

Dannyy's reply, Apr 8, 2017

Also please transfer the money to my bank account.

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Apr 11, 2017

Dear Priyanka,

Greetings from Yatra.com!

We regret the inconvenience caused. We would request you to kindly share your Yatra reference number and we will be happy to assist you.

Best Regards,
Yatra Care

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Apr 19, 2017

Dear Priyanka,

Greetings from Yatra.com!

We regret the inconvenience caused. We would request you to kindly share your Yatra reference number and we will be happy to assist you.

Best Regards,
Yatra Care

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Address: New Delhi, Delhi, 110032

Website: mobikwik

Sir, I transferred Rs.5000.0/- from my Mobikwik Wallet to my paytm Account [protected] on 6 Apr 2017 . though my registered Mob. No.[protected]. But it is very regret to mention here that though the amount of Rs. 5000.0/- have not recieved my amount 5000.0 in my Wallet and the same have not be recieved to my amount in my account please refund my amount 5000.00.

It is therefore requested to do the needful at the earliest and please refund in my wallet Rs.5000.0/- to my mobikwik wallet.

Yours's faithfully,
[protected]

Mobikwik customer support has been notified about the posted complaint.

Apr 06, 2017

Updated by pushpendra kashyap Please return my amount. 5000.00 RS in my account. [protected] or my bank account and for your reference. invoice order # 54c767e50e460 and date. Apr 6, 2017.

money transferred to [protected] and amount. 5000.00 RS.

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Address: New Delhi, Delhi, 110018

Website: www.mobikwik.com

This is so annoying. A big company like mobikwik have no customer care number,
We raise the complaint through web site or app but after 24 hrs also no one is there help me out,
Its was a fail transaction though we need to wait for their reply
16000 is not small amount.

Atleast some one should take this initiative for customer care number.
Kindly look into it urgently and refund my money

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Address: Gurgaon, Haryana, 122002

Website: www.mobikwik.com

Dear Sir,
I recharge for rs 303 on my jio no. [protected] as on date 31 Mar 2017, 08:22 PM IST via reff no. RJ[protected]. but till now i didn't get recharge on my jio no. and also not get refund in my mobikwik account.
I'm very disappointed due to his services . till now neither I get my recharge or nor refund. please refund or recharge asap.

Sourabh Agrawal
[protected]

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Apr 05, 2017

Sid33134's response Not resolved

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Bijayini

from Ranaghat, West Bengal

Apr 6, 2017

I have recharged my Jio no - [protected] with rs.99 on DT.31.03.2017.
But yet my recharge not done but balance has been deducted.
Please find the attachment and refund my payment as soon as possible.

Recharge not done but my money deducted - Comment #2696294 - Image #0

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S

Sid33134

from Ludhiana, Punjab

Apr 6, 2017

I Kanwarjit Singh Mobile no. [protected] transferred Rs 1910.00 to my bank account from Mobikwik wallet. But transaction didn't happen and my Mobikwik wallet balance deducted Rs 2005.00. I don't have Mobikwik helpline number. I mailed to Mobikwik twice thrice. But still no solution has been done. Kindly help me as soon as possible.

Recharge not done but my money deducted - Comment #2696319 - Image #0

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Address: Mumbai City, Maharashtra, 400013

Website: Mobikwik

Hi,
I did transfer of 4700 rs from my mobikwik wallet to my bank account. (I checked account is details is correct). However, while doing payment there was error saying "problem occurred while doing payment." but money got debited from my wallet but it didn't got credited to bank account. I tried checking invoice details in payment history. However, its saying "no invoice data found" when i clicked on invoice details. I raised a ticket also 3 days back. But didn't got any reply.

My ticket no is 6281763.

I tried contacting all helpline numbers present across internet. But none of them is working.

Please help.

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Address: Beed, Maharashtra, 431131

Sir, I transferred Rs.4800/- from my Mobikwik Wallet to my SBI savings Bank Account on 30th March-2017 . though my registered Mob. No.[protected]. But it is very regret to mention here that though the amount of Rs. 4800/- had already deducted from my Wallet but the same could not be credited to may account.

It is therefore requested to do the needful at the earliest and credit Rs.4800/- to my mobikwik wallet for which I shall remain greatfull l to you..

Yours's faithfully,
sachin
Mob. No.[protected].

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N

Nagababu Manikala

Apr 6, 2017

I have recharged my prepaid mobile number with Rs.303, money was deducted but recharge is failed, i given complaint about this to them, but they is no response from them.

Not transfer payment from mobikwik wallet to bank account - Comment #2696304 - Image #0

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D

Dugse nathella

Apr 6, 2017

My User is disabled. Would you please look into it and make my user functioning.
[protected]@gmail.com, [protected]

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A

Akshay champawat jain 66

from Bhubaneshwar, Odisha

Apr 6, 2017

I have also Same problem on 30th March but didn't get any reply from mobikwik.
Today three fake calls from different mobile numbers come on my cell number and I was surprised that one of the number was mobikwik customer care number [protected], So please be aware of fake calls and don't give any information to them.

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Address: Kolkata, West Bengal, 700034

Website: mobikwik.com

I have done recharge from MobiKwik to my Reliance JIO no. [protected] on first of April but my Jio account showing zero balance. However, Rs.303 is deducted from my MobiKwik wallet. I have written to their HELP complaint registration but of not use, its showing in progress status.

Order# RJ[protected]
Date[protected].
Recharge Amt: Rs.303

Please Help

Regards,
Rakesh Nair
[protected]

Mobikwik customer support has been notified about the posted complaint.

Apr 06, 2017

Updated by RakeshpNair The Mobikwik person called me and asked for my Debit/ Credit card no, expiry date of debit card and CSV on the back of card, which I thought is not safe to reveal. Caller asking to reveal confidential details of my card over phone is certainly increasing more suspicion on their activity.

Very strangely, they are not ready to redeem the amount to my Mobikwik account/ Wallet.

Please Help

Regards
Rakesh Nair

Apr 06, 2017

Updated by RakeshpNair I have again received a call from [protected]@[protected] at 2:30pm. The guy told me that first I have to load Rs.1000 to my Mobikwik wallet after that Rs.303 would be refunded to my account. When I counter him saying why I should be risking another Rs.1000 for refund amount my 303, he disconnected.

The calls were made last time from the numbers [protected], [protected] and [protected].

Please Help

Regards

Rakesh Nair

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R

Ravi Gugihal

from Pune, Maharashtra

Apr 6, 2017

Sir we have done 349 recharge at one time but uuportunately the 349same plan was activated 3 times and amount was deducted 3 times what will do... please receive the complaint and solve the problem

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Address: Kheda, Gujarat, 388255

I have to recharge on my number [protected]..of 146..my money is ducted BT recharge not done..recharge date is 2/04/2017..BT I haven't received my money..In wallet. .where is the my money? ?no any reply from mobikwik help center.so I request you plz check my account transition history..and plz give me my money back. Fastly. ..now 1 week came over when I recharge..

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Apr 04, 2017

[email protected]'s response I transfer 1600 to unknown wallet by mistake,
so, I want return my money

Apr 04, 2017

[email protected]'s response I transfer 1600 to unknown wallet by mistake,
so, I want return my money

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P

pk133424

from Gwalior, Madhya Pradesh

Apr 10, 2017

Plz check my transactions

Recharge not done and money deducted - Comment #2699040 - Image #0

Recharge not done and money deducted - Comment #2699040 - Image #1

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A

aditya1113

from Vikasnagar, Uttarakhand

Apr 10, 2017

Yesterday I recharged my jio number ([protected]) with ₹303 from the mobikwik wallet . amount got deducted but I haven't received any recharge yet..I don't have any operator id too ..
My ticked id is 6323631 ..(no response from your maintenance team too )...

Recharge not done and money deducted - Comment #2699041 - Image #0

Recharge not done and money deducted - Comment #2699041 - Image #1

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P

[email protected]

from Noida, Uttar Pradesh

Apr 10, 2017

I transfer 1600 to unknown wallet by mistake,
so, I want return my money

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L

likith bk

from Bengaluru, Karnataka

Apr 10, 2017

I have added money to wallet on friday amount is deducted from bank account but not debited to wallet balance I have raised the ticket Tull no response towards it email id [protected]@gmail.com

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Address: New Delhi, Delhi, 110024

Website: Mobikwik Wallet

I have deposited Rs. 11000/- in my Mobikwik wallet(Mobile No.- [protected]) vide cash deposit from ICICI bank, Lajpat Nagar(Near lajpat nagar metro station) on 30.03.2017. The order Id is 54beb927d5a69 and tranction Id of Bank is M365937. However even after 7 days the amount is not showing my mobikwik wallet. I have also made complaint on mobikwik wallet help portal and have also visited bank. but my issue was not resolved. Even the mobile numbers(+91 [protected] & +91 [protected]) of customer care of Mobikwik is not working. You are kindly requested to please help.

Regards,
Abhishek Kumar,
Mobile No. - [protected]

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A

Akshay champawat jain 66

from Bhubaneshwar, Odisha

Apr 6, 2017

Be aware of fake calls, I already get thrice within a hour.

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A

Akshay champawat jain 66

from Bhubaneshwar, Odisha

Apr 6, 2017

Or kaha ye customer care wala number [protected] bhi fake he, kisi pe bharosa mat karna.

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T

Trincle Koradia

from Ahmedabad, Gujarat

Apr 6, 2017

I added money to wallet
money has been credited from my bank account rs 5000 but not added in wallet plz tell me what to do.no customer care number is working .Nobody is responding

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T

Trincle Koradia

from Ahmedabad, Gujarat

Apr 6, 2017

I added money to wallet
money has been credited from my bank account rs 5000 but not added in wallet plz tell me what to do.no customer care number is working .Nobody is responding

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Address: 600001

Website: www.mobikwik.com/help/customersupport

Dear Sir

Ref. Mobile No.[protected]

My canara bank account amounted added to Mobikwik of Rs. 707 dt. 28.03.2017 amount debited to my canara bank but now only not yet received my cash wallet of Rs. 707 My reference number is The proxy server did not receive a timely response from the upstream server. Reference #1.527c4117.[protected].4041258, above reference number of Rs. 707 not received my account please reply very urgently as soon as possible

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Apr 05, 2017

Updated by Nasar Hussain Dear sir

I have transfer from my account to Mobikwik of Rs.707, amount has beed debited to my account but now only not yet received mobikwik wallet lot of time i complained to ticket booking to Customer support but now only not yet response My mobile no. [protected]

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pradeep kumar meena

from Lucknow, Uttar Pradesh

Apr 6, 2017

My jio prime membership reharge 99 is not successful so please recharge [protected] this no.

Move to Inbox More 1 of 102 Expand all Print all In new window Not credited to my account of Rs. 707 - Comment #2696324 - Image #0

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Address: Gurgaon, Haryana, 400607

Website: Mobikwik.com

I had done a recharge of ₹303/- on my mobile numerous [protected] with my SBI debit card on mobikwik money has been deducted from my bank account but recharge is not yet done I was been told that my issue would be solved in 48hrs it's been 4 days now not my recharge nor my refund has been arrived had had written many complaints to them on their app but response was not good my transaction number is RJ[protected]

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Address: Chennai, Tamil Nadu, 600097

Website: Mobiwik app

Dear Sir,

On 31st March2017, i have recharged 303rs for Jio Number, my balance got deducted but recharge was not successful. i was trying Mobiwik customer care number which is not in use. it almost 7 working days completed but iam not getting refunded. (Transaction id: 6240130).

Kindly do the needful and take necessary action towards this app developer.

I have lost the offer due to this.

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Address: Hoshiarpur, Punjab

Website: www.mobikwik.com

Hi, on 28th mar 2017 i tried to pay 240 rupees to sophia publications through mobikwik. From my bank account i payed 232.61 and balance amount from supercash. But the amount was not payed to sopghia publications and they sent a mail regarding the same. I put a complaint on 28th march 2017 as showing below:

"hi, my last transaction related to sophia publications not completed. But money deducted from my account and it not yet reached to sophia publications. So please verify and put it back to my account asap.
28 mar, 2017, 6:43pm"

But i didn't get any response from mobikwik. Also tried to contact them through below contact no. S they published in website. Contact us @ [protected], [protected]. I'm getting message like 'number doesn't existing or number switched off'. Pease give my money back otherwise i'll have to take legal action against your company.
My mobikwik mobile number is [protected]

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Address: 122002

Website: www.mobikwik.com

Invoice Billed to paritosh maity[protected]@nocash.mobikwik.comSummary Order # RJ[protected] Date 31 Mar 2017, 04:46 PM IST Product AmountWallet Debit, Via Bill Payment RelianceJio [protected] prepaid 31 Mar 2017 `303 TOTAL AMOUNT ` 303this is my invoice billed to me but but didn't get the recharge yet. i havecontacted customer support also ticket no # 6254730 but no progress. ifrecharge is failed then didn't get the money refunded in 24 hours. what isthe problem please sort it out and how much time it will take please replythe offer is in last position. thank you

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Address: Kutch, Gujarat, 370203

On 29th march I booked 2 ticket from Gandhidham to Ahmadabad with 29MAR17 CODE with id no [protected] and [protected]. Coupon applied successful but still I not received cashback of 137.5+ 137.5= 275 rs cash back in a I've I'd.I already send the query in help section but nobody resolved my query. Please give me the customer care no.I waiting for mobikwik.

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Sayma dilshad

from Vikasnagar, Uttarakhand

Apr 5, 2017

Mene apne wallet [protected] se 490 rupye duse wallet [protected] me transfer kiye the mere wallet se balance kat gya aur dusre wallet me pahucha ni plz help

Regarding cash back - Comment #2695532 - Image #0

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Address: Jaipur, Rajasthan, 302028

Some days ago, i got refund 3165/- into my wallet. i just wanted to send those money to bank account, but due to technical some fault, it's been failed.
But the main thing was that, they charged me 702.12/- and its not been sent to the bank.
in the transaction history, it is show that 702.12 rupees has been bank refund but when i wanted to read that Invoice, it shows error.
I already sent a complained in help in the mobikwik app. Pease give my money back otherwise I'll have to take legal action against your company.
my mobikwik mobile number is [protected] And email id is [protected]@gmail.com

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Address: 560100

Website: www.mobikwik.com

I have made a transaction of Rs 1, 140 on Jan 23, 2017 6:07PM. The transaction was shown from Mobikwik end success and amount was deducted from my creditcard but amount was not credited into my mobikwik wallet. There is no way to call customer care number. So I have created ticket on this issue to refund my amount back but Mobikwik team was closed the ticket with out any resolution. Please resolve the issue and Please find the below screen shots attached

Mobikwik Ticket #5953692

1) Mobikwik wallet transaction history
2) Creditcard statement
3) Mobikwik ticket history

Mobikwik Complaints & Reviews

File a complaint to Mobikwik

Mobikwik reviews & complaints page 233

Money deducted from Bank and not reflected in wallet nor refunded

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About payment

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I'm complaining about Money not being debited to my account.

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Refund of Payment being made to Yatra.com

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Transferred money to another wallet

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Failed transaction of, rs 15 928.03 /-not refunded yet

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Recharge not done but my money deducted

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Payment not received

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Not transfer payment from mobikwik wallet to bank account

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Recharge of Rs.303 through MobiKwik not through but money deducted from account

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Recharge not done and money deducted

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Money added via ICICI bank not showing in my mobikwik wallet

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Move to Inbox More 1 of 102 Expand all Print all In new window Not credited to my account of Rs. 707

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Money deducted but recharge not done yet

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Balance got deducted and recharge not successful

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Amount deducted from my bank account and not paid to the client

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Money deducted but didn't recharged yet

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Regarding cash back

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Wallet empty issue

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Money deducted from my credit card but not added to my wallet

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