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Mobikwik Complaints & Reviews

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Updated: Nov 28, 2025

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Address: Kalahandi, Odisha, 766001

Website: www.mobikwik.com

Dear Sir/madam,
While recharging from mobikwik, RS 136.00 was deducted from bank account but money was not added in mobikwik wallet.
When reported same to Mobikwik Care from App, I have not received no response from mobikwik.

I completed the recharge via PAYTM, there also same problem occurred, but PAYTM care responded and completed the recharge.
PAYTM is far better app.

Mobikwik is irresponsible app. Kindly get me my money then i will delete mobikwik and will only use paytm.

Details:
Email- rohan.[protected]@gmail.com
Mob- [protected]

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Apr 03, 2017

Updated by Rohanrtg After complaining here, i received a call from number- [protected]..Its a fake call who was demanding debit card details and was about to do transaction from my account .. Cheater company with lot of fraudsters..
When complaint is made here, Some are misusing the details and are trying to do this sort of nonsense.
Initiate me refund for the same..

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Address: Banda, Uttar Pradesh

Website: www.mobikwik.com/help/ticket

All customer care nos are wrong.Customers are irritated when there is no response.
9
Search by Ticket Number or Keyword
Sir. My double recharge on the same no., kindly return one time payment Rs 303 in my wallet. Plz find detail Recharge/Bill payment for [protected] Transaction Id: RJ[protected] Recharge/Bill payment for [protected] Transaction Id: RJ[protected] WBR Ashish Kumar
31 Mar, 20175:38 PM Ticket #6233503 Recharge/Bills

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Apr 03, 2017

prashantmehta006's response My mobikwik mobile no is [protected]
Email- [protected]@gmail.com

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P

prashantmehta006

from Samastipur, Bihar

Apr 3, 2017

I m added 1000rs in wallet but not show in and balance deducted to my bank account on 31 march 2017. Complaint many time not respond any time . Pls help me and return my balance in my account .

Regarding deduct double payment - Comment #2693758 - Image #0

Regarding deduct double payment - Comment #2693758 - Image #1

prashantmehta006's reply, Apr 3, 2017

My problm is not solved pls check again and solved it

K.venkatesh raju

from Bengaluru Pete, Karnataka

Apr 3, 2017

Sir, I added the money through card and money was debited in my bank account, but not added to wallet.. Since 31/03/2017.i had given complaint but no response.. Ticket#6244966,

Regarding deduct double payment - Comment #2693767 - Image #0

A

aks1211

from Visakhapatnam, Andhra Pradesh

Apr 3, 2017

During recharge my money got deducted twice. And customer care no. is showing "does not exist".

I made payment of Rs 359. from mobikwik site. It is recharge for unlimited calls & 1 GB net daily. But my money got deducted twice.

Date of recharge- 31/03/2017

Regarding deduct double payment - Comment #2693792 - Image #0

B

Basa Omprakash

from Hyderabad, Telangana

Apr 3, 2017

Please solve the problem thnx.

P

prashantmehta006

from Samastipur, Bihar

Apr 4, 2017

Customer care call but problm is not solved she asked my card number and cvv number. I m not provide because I think she cheat me. So ple enquiry and solve my problem . I m given u a number of customer care [protected]. She talking very rudly check recording .

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Hi, these ppl are not even reading their own queries.. I have been waiting for the reply for 1 month and now am facing a new issue. They have not letting me refund my money into the bank account. I have been trying a lot and everytime it says i need a min amount to make the transfer and when i add that remaining amount and try the transfer again.. it again asks for the min amount. What the hell of a crap it is??? I have raised the issue multiple times to send my money back. This is the worst service possible.

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Address: Pune, Maharashtra, 411027

Website: Mobikwik

Made lots of payments o foodpanda, swiggy through mobikwik and should have got cashbacks.. I can see that the cashback has been credited in my transaction history, but it is not reflecting. These guys have absolutely screwed up application. They have linked my no. With 2 email ids. One id is gmail and the other is '@zomato.in'. This zomato id got auto-linked to my no., dont know how.

+1 photos

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faizbgs007

from Delhi, Delhi

Apr 3, 2017

Very very poor service no one is there to give response.I am worried. My 100 rupees has been debited from account but not credited in my wallet. Yesterday i recharged in two different jio number but payment is deducted but not recharge successfully in anyone.

Cashback not received in wallet for mobikwik - Comment #2693836 - Image #0

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Bodyp Singh

from Noida, Uttar Pradesh

Apr 3, 2017

10000rs deducted from icici acc please do needful I am commonman mobikiwk acc no is [protected]

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Address: Bangalore, Karnataka, 560016

Website: Quikr

I paid for an online order at dominos using mobikwik wallet. The amount rs330 was deducted from my wallet but was not credited to dominos.
I had to pay cash again to dominos. I am in continuous touch with dominos, they still has not received the payment.
I raised a help ticket on mobikwik app also but jo sllolutiin has been given to me yet.
Transaction id: imbk[protected]
Date: 31 march 2017, 19:43

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Address: Firozabad, Uttar Pradesh, 283203

Website: mobikwik app

1-4-2017 i recharged my jio no but it doesnt procced amount from my bank account cut and add in mobikwik wallet but now this amount or mobikwik not responding any think
Plzz give me valid rrsion for it
Now i try to transfar my amount to my bank acount but it not happening
I send my msg to mobikwik but they not respond or help line no are working how can be know what is going on with me by mobikwik

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Apr 02, 2017

Updated by DhruvSingh But my money is added in my mobikwik wallet why i cant we use them plzz explain it
Ur r only making fool u r a cheater
Activate my mobikwik wallet i can transfer my monney to my bank account
Ur help line no are not working tell me about it whats going on in ur mobikwik company
Why i cant use my wallet money
My
Cont to and activate my account plzzzz

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Address: Gurgaon, Haryana, 415804

Amount was deducted and recharge failed and i got refund of 303₹ then i again recharged but amount deducted but recharge was not done. I called jio customer care but they said there was no problem from jio its from mobikwik, they didn't done the recharge of 303₹.
And i added 300 ₹ then it shows error but the amount was deducted but there was no entry in wallet, still i didn't got refund for that. I added again 300₹ then it shown in wallet and i did the recharge as i said above happened. I'm in loss of total 600₹

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Address: Gurgaon, Haryana, 122001

Website: www.mobikwik.com

Hi all,

I have a very bad experience with mobikwik. I got cashback on initial 1 or 2 transactions which can not be used in one shot. Only 10% of your balance points can be used at a time.

Secondly and mainly, mobikwik is making fool to others. You will so many ads of cashback but you will not get those cashback even after successful transactions, and complaints at their customer care. I am waiting for cashbacks in last 5 transactions.

Have not seen such a worst payment portal ever.

Recommend not to use it.

Thanks!

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Address: Agra, Uttar Pradesh, 283102

Dear, i recharged my mobikwik wallet amount with a bank transaction amount of rs.2000/-. On 1st april 2017. The status of the webpage shows invalid, but money was deducted from my bank account and still not credited into the mobikwik wallet. Reading all the reviews here, i am very much concerned, kindly refund my money or atleast credit it to my wallet. My email id is nagoor. [protected]@gmail.com and my registered mobile number is [protected]. Thanks in advance. Kindly do the needful

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Apr 02, 2017

Updated by Neel nagpal tomar Dear, I recharged my mobikwik wallet amount with a bank transaction amount of Rs.2000/-.on 1st april 2017. The status of the webpage shows invalid, but money was deducted from my bank account and still not credited into the mobikwik wallet. Reading all the reviews here, I am very much concerned, kindly refund my money or atleast credit it to my wallet. My email id is [protected]@gmail.com and my registered mobile number is [protected]. Thanks in advance. Kindly do the needful

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Address: New Delhi, Delhi, 486886

Website: Mobikwik

I recharged my jio no worth rs 303 yesterday at 9 pm but money got deducted from the wallet & i didn't get my recharge... I tried calling the customer care nos but it is useless... I raised the ticket... And the ticket id is #6262067... There is no response to this from mobikwik side... Not even able to know whether the recharge is successfully done or not... When trying to contact them through ticket it is saying that their agent is looking into this issue... Seriously felt like being cheated... I want my refund into my wallet asap... The transaction i'd is rj[protected]... Plz see into it asap... U people have created such a mess that it is now impossible to believe at mobikwik again for any kind of online transactions... Seriously disappointing & disgusting...

+1 photos

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Apr 03, 2017

Updated by Versha Rai Is there anybody to resolve this issue or no body is concerned of anytging...On a serio us note m telling to MobiKwik if they don't return my money I will have to legal actions against...Paise ped me Ni ugte h...It's a matter of trust...I read several comments of their fraud with people but I didn't believe them & I used it & now I am also in the same situation...It's my money and I won't allow anybody to keep my money with them ...Customer care nos doesn't work...Raised two complaints regarding this on MobiKwik helpdesk also but no response ...The ticket ids are #6262067 & #6266105...Let it be any amount i[censored] all thing I will let it go then u people are on wrong track...I would also lyk to inform other customers that don't ever think o[censored]sing MobiKwik for anything because they are biggest cheaters & fraudsters ...I paid 303 for jio recharge but still recharge hasn't been done & money got deducted from the wallet ...I request from other customers never to use this app or online site...Never ever..

Apr 03, 2017

Updated by Versha Rai Why should I wait for several days to get my money back...Is this the only help u provide to us...Ur site is the only way to get the help and now u only is saying to wait...😔...Will they return my money back or I will have to another step against them...My MobiKwik account is being registered on email [protected]@gmail.com and vadianvi [protected]@gmail.com...I recharged my jio no [protected] with my registered Airtel no...Plz forward this to them so that they can take the required steps...

Apr 03, 2017

Updated by Versha Rai If they see my complaint I would like them to contact me on my [protected]@gmail.com id ASAP...Bcoz m my in a mood to wait..It's already 3rd of April and I had recharged my no worth 303₹ on 1st of April...So it will be good if actions are being on time.

Apr 04, 2017

Updated by Versha Rai MobiKwik did a fraud with me...They took my 2000 rs...Plz help

Apr 04, 2017

Updated by Versha Rai Dear sir,
Today in the morning around 10 am a call came from my MobiKwik and they were continuously asking about my cvv no and otp...They have send me a total of 15-18 otps..When I said them I would complain police they sent me a voice message on my no having conversation that I gave them my card details...But I haven't gave any information regarding my card to them and the most important thing after I listened that voice message it got deleted from my message box on its own...Earlier on 1st April I did a recharge of 303₹ and I didn't get that recharge and today god knows how they debited an amount of 2000₹...On cantacting my bank branch I came to know that they have hacked my card...They have even generated a false voice message and after saying that I will complain in police the voice messages got deleted from my inbox...It's a total amount of 2, 303₹...And I want my money back and one more thing after adding money to my MobiKwik wallet it automatically got recharged on another no whom I even don't know...These are biggest fraudsters..Dnt believe MobiKwik...And Plz consumer care help me getting my ₹2, 303 back...

Apr 04, 2017

Updated by Versha Rai Sir the customer care no they show on site I.e.[protected]...From this no I recieved the call...Plz Plz help me getting my Rs2303 back...plz

Apr 06, 2017

Updated by Versha Rai On 4th of April a guy called me from Ur std customer care of MobiKwik [protected]...And was continuously asking for my card details though I didn't have any of the information regarding that but they debited ₹2000 from my account and transferred the amount to an unknown person ...Here is an screen shot attached to that thing...I would request u to kindly return my ₹2000 asap...

Apr 06, 2017

Updated by Versha Rai I haven't done any recharge except ₹303 and u can see the fraud done with me in the screen shot kindly refund my amount of ₹2000 back to me...Since this fraud has been done from Ur side u will have to actions otherwise m already seeing to it how can I get my money back...Remember
That...It's my money & i[censored] all think u can take it so easily so better don't be in such thinking...

Apr 07, 2017

Updated by Versha Rai I got cheated by the MobiKwik and I don't know that how many times I will have to complain...A guy called me on 4th of April from Ur standard customer care no...He did a fraud with me and debited 2000₹ from my bank account and recharged it on another no which I even don't know...I want my money anyhow...I[censored] don't take any regarding this I will definately launch a complaint against MobiKwik...So it will be better for u to refund my amount to me...Since by doing a fraud with me u transferred my money to that no and the plus point u took my money from my bank account...Wow...Playing cyber games with the customer...But this tym u messed with the wrong person so it's better that u return my money back to me

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Address: Ratnagiri, Maharashtra, 425001

My registered mob no - [protected].
This is to inform u that we have recharge on 31march 2017 (Jio maharashtra - [protected]) 149/- rupees from your mobile application. The amount was cut from my mobikwik wallat but we did not get any recharge. The amount was gone. Pl do needful. And also did not recived transaction id. I need to refund my 149/- amount back...

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Address: Kamrup Metropolitan, Assam, 781019

Website: Nil

Mobikwik se paisa kata
Sir mai mobikwik se apne acount ma 1000 rs 22/03/2017 ko bheja tha apne bache ko farm bharne k liye o paisa aaj tk transfar nhi hua aur mera bacha o farm bhi nhi bhar ska aur aaj tk mobikwik ne o paisa wapas bhi nhi kiya aur na hi koi karan bataya ki kyo nhi pahucha aur mobikwik ka koi helpline phon no se baat bhi nhi ho rha h sb no shwich off h kya aese hi digital cash ka sapna india ne dekha h ki bacho ka life kharab ho mohesh kurmi mobail no [protected] date 22/03/2017
Mobikwik internet transaction

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Address: Jodhpur, Rajasthan, 342003

Website: mobikwik.com

Dear sir
I paid electricity bill through mobikwik app of amount 4812 rs on 12th march, my account has been debited but bill not paid yet.
I have also lodged same complaint in mobikwik help section with ticket no.6131556 on 17th march, which not resolved even after 14 days and customer care contact number not working.
Please resolve this issue as soon as possible.
Thanks and regard

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Address: Ernakulam, Kerala, 682018

Website: m.mobikwik.com

1700rs has not been added to my mobikwik wallet in which my bank had a debit of 1700rs. So in the help option i created a ticket which they told to do it id the problem has not solved. I made a ticket regarding this. But it is still in progress. It says that the problem will be solved within 30 minutes. But still now the problem has not been fixed. Please credit my 1700 rs to my bank account itself. I use the same email address for the mobikwik account also. Please make necessary actions.

+2 photos

Apr 9, 2017

Complaint marked as Resolved

They solved my problem by crediting my money back to my bank account. It was a slow process.

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Address: Gurgaon, Haryana, 122016

Website: www.mobikwik.com

Yesterday i had added 190 rupees to my mobikwik wallet with email id: [protected]@gmail.com.but they deducted money from my bank account and they havent sent me any transaction details also.Only detail available is Ecom:89050028.I tried to contact the customercare and even sent an email from the app but still no replays from them.
Kindly take necessary action as soon as possible.

Apr 5, 2017

Complaint marked as Resolved

Amount added back in wallet.

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Address: 122002

Website: www.mobikwik.com

Respected sir,
I added some money to my mobikwik account. I need that money to book my new phone. on ebay. but they locked my account. i am in problem. they are asking to complete KYC but i am in Chandigarh now and KYC can not be done here. that option is available in Delhi.
It is requested to you that please help me to unlock my account so that i can use my money. This time I am not able to complete KYC.

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Address: East Singhbhum, Jharkhand, 831001

Website: Mobikwik

Please provide a free transfer from wallet to bank.. Feeling cheated by the mobikwik company..U people have played with the trust of the common people..Please take back your decision..We are common people and we are suffering a lot of problems.a huge amount of money is being taken for transferring our own money to bank..This is like cheating..Paytm never charges money for transferring but y mobikwik.this is very heart breaking moment for mobikwik users..Please do something for us..Take back the decision of charging the processing fee..It's our hard earned money. We beg u..

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Address: New Delhi, Delhi

Website: www.mobikwik.com

Hello,
I have recharged with Jio Rs 499 on 31st mar, 2017 and this Amount got deducted twice.

CANCEL the below 2nd duplicate order IMMEDIATELY and refund the amount Rs. 499 to my wallet ASAP!
ORDER# RJ[protected]

Mobikwik ticket id# 6238814
Registered Mobile: [protected]

Angsuman
...

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Address: Hyderabad, Andhra Pradesh, 500055

Website: www.mobikwik.com

I'm your a new customer. I have try to recharge through your site "https://www.mobikwik.com" on 27th with the 500rs amount to [protected] airtel postpaid no. But recharge is failed.

The amount is redacted from my bank but recharge is not done, even it is not added to my wallet.

I have raised a compliant as
"my airtel no is not got recharge on 27 mar, 2017, 10:00pm"

Replay from your team as

Namaste! We understand that your recharge did not go through but money was deducted. Apologies for the inconvenience. We have checked our system for transaction of rs 500 and is showing successful at our end. Please use the operator id[protected] to confirm the status with the operator directly. Thank you for being a valued mobikwik customer. Regards, mobikwik team.

Airtel guys are saying we dint get any thing.

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Address: 122002

Website: www.mobiqwik.com

I paid electricity bill with order id MP[protected] on 6th march.
It's 31 march now but they don't acknowledge me about the bill.
I try their helpline no but that was unreachable.
my account with a no [protected].
I tried their email customer support but they said it will take 2 to 3 days and then after they don't even reply to my mails
tell me solution what should I do.

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