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Mobikwik Complaints & Reviews

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Updated: Dec 1, 2025
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Mobikwik reviews & complaints page 237

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D
dinj
from Delhi, Delhi
Mar 30, 2017
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Address: New Delhi, Delhi, 110019
Website: www.mobikwik.com

I recharged my JIO prepaid number [protected] for PRIME membership subscription on 30th march 2017 at 8:22 am. I made a payment of Rs 99 through the Mobikwik website and applied the promocode PRIME. I was entitled to a s cashback of Rs 20 as well as bus ticket vouchers worth Rs 150 as per the Mobikwik terms and conditions. I'm sorry to say that I neither got a cashback of Rs 20 nor the bus ticket vouchers worth Rs 150. This is cheating and befooling the customers. I'm not satisfied with this action of Mobikwik. I have a number of other instances also in the past related to Mobikwik where I was not given the cashbacks related to the payments at petrol filling stations.

Dinesh Duggal
Mobikwik customer support has been notified about the posted complaint.
Mar 30, 2017
Updated by dinj
I had made the complaint against the company Mobikwik regarding the

non credit of recharge benefits on my mobile number. In this response, I

received a call from a number of phones pertaining to be from Mobikwik.

One such number [protected] asked me to give my card number on the

pretext of my account and details verification. Undoubting the person's

intentions, I gave my card number. Rs 9999, 8900 and Rs 6735 were

deducted from my account in 3 transactions. Prior to the call from the

number [protected], I received phone calls from the following numbers.

--> [protected], [protected], [protected], [protected], [protected],

[protected]. [protected]. All these phone numbers callers mentioned

that they were from Mobikwik. After the caller from [protected], I also

received a call from [protected] mentioning that I have been cheated.

Please take strict action against this cheat and fraud company Mobikwik

and help me to recover my money.
Dinesh Duggal
Mobikwik is a cheat company.
me also recharged my JIO Sim... Rs 99 was deducted...but neither the charged my JIO prepaid nor given any cashback as promised... Moreover they donot respond such complaints...
looks to be a fraud company
regards
arun
me also recharged my JIO Sim... Rs 99 was deducted...but neither they charged my JIO prepaid nor given any cashback as promised... Moreover they don't respond such complaints...
looks to be a fraud company
regards
arun
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    pushpsingh
    from Bansi, Uttar Pradesh
    Mar 30, 2017
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    Address: Gurgaon, Haryana
    Website: mobikwik.com

    I had paid electricity from mobikwik website on 8th march of 462 after i have got confirmation mail that your electricty bill is paid but after 20 days it is still showing not paid on actual site of indore electicity board.

    When i contacted to mobikwik they are giving rubbish reply that amount is deducted but not paid electricity bill.

    Please do not use this type of fraud site.
    Mobikwik customer support has been notified about the posted complaint.
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      Narayanasa Sandhya
      from Bengaluru, Karnataka
      Mar 30, 2017
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      Hi everyone. Well, I am Sandhya.N.

      I don't' want to be rude but I am so pissed of with these people. . This is not first time happen to me. I understand that on daily basis they will receive many tickets and they have to follow the previous one too. My only concern is why they don't have any online chat support.

      Because they lag in customer service I prefer using other wallet. I was just wondering what if any of the customer needs an immediate resolution? They have to wait for how many days to get a resolution? I don't find this user-friendly.

      Earlier when I used this, I didn't had good service. So, I quit. Now, after may be one year I activated my account and paid amount through this app and again I faced the same problem. I don't think I will use it again

      I even have screenshot for my conversation with one of the team member.
      Mobikwik customer support has been notified about the posted complaint.
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        A
        arjubhakat
        from Bengaluru, Karnataka
        Mar 29, 2017
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        Address: Bangalore, Karnataka, 560068
        Website: www.mobikwik.com

        I booked an online Rail Ticket in IRCTC website using Mobikwik wallet vide Order No.[protected] by Mar 29, 2017, 8:54AM, made payment Rs.3500.00, and this amount is showing also in IRCTC booked ticket history that I have paid Rs.3500/-, so why it is deducted Rs.3623.49 from my Mobikwik wallet. Respected Prime Minister ruled for making Cashless India, there will be any extra deduction if I pay online Rail Ticket. So why this is extra Rs.123.49.

        While I was paying, showing Rs.3500.00 amount and after paying I have been checking to my Mobikwik wallet, where it's showing that paid to IRCTC Rs.3623.49. I attached both the IRCTC booked history screenshot and Mobikwik transaction history report screenshot as well.

        Kindly take necessary step to resolve my issue by refunding my money Rs.123.49 as early as possible.

        Thank you
        Mobikwik customer support has been notified about the posted complaint.
        Mar 29, 2017
        Updated by arjubhakat
        I booked an online Rail Ticket in IRCTC website using Mobikwik wallet vide Order No.[protected] by Mar 29, 2017, 8:54AM, made payment Rs.3500.00, and this amount is showing also in IRCTC booked ticket history that I have paid Rs.3500/-, so why it is deducted Rs.3623.49 from my Mobikwik wallet. Respected Prime Minister ruled for making Cashless India, there will be no any extra deduction if I pay online Rail Ticket. So why this is extra Rs.123.49.

        While I was paying, showing Rs.3500.00 amount and after paying I have been checking to my Mobikwik wallet, where it's showing that paid to IRCTC Rs.3623.49. I attached both the IRCTC booked history screenshot and Mobikwik transaction history report screenshot as well.

        Kindly take necessary step to resolve my issue by refunding my money Rs.123.49 as early as possible.

        Thank you
        I paid my electricity bill via mobikwik wallet on 14 march 2017 my number is [protected] and my electricity k no is[protected] mobikwik showing bill is paid but on Jaipur discom electricity bill is still and unpaid with panelty charges please solve this issue as soon as possible I want bill paid or my money back..
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          Naresh vaibhav
          from Hyderabad, Telangana
          Mar 28, 2017
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          Address: Hyderabad, Andhra Pradesh, 509205
          Website: MobiKwik app

          Iam recharged 99rs at Jio no.[protected] and not recharged the amount my MobiKwik account no.is [protected] and plz check the amount I trusted totally this app but not successful recharged how to believe this app nxt time with big amount and RJ[protected] This is order id and I have reffered one member but not added 40rs not added so plzz take my issues
          Mobikwik customer support has been notified about the posted complaint.
          Sir i have recharge on jio no. and its get pending soo do the solution of this problem fast please.
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            M
            mukes85
            from Jaipur, Rajasthan
            Mar 28, 2017
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            Address: New Delhi, Delhi, 110046

            I recharged jio no. [protected] for rs. 99 on 22 mar 2017 where there were offer of rs. 20 with code prime by my mobile [protected] y punjaj national bank atm vide transaction id:ecom914937mobikwik/mo and ref no. M/00218060/[protected] but recharge message has not come yet . I am a new costomer of mobikwik . How can i have faith on it if it works so.
            Mobikwik customer support has been notified about the posted complaint.
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              raka7376
              from Noida, Uttar Pradesh
              Mar 28, 2017
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              Address: 110096

              I have add money 5200 in my moviquick wallet, and I transferred 5000 to my bank account from moviquick wallet, but it is not transfer yet, already 48 hours has been completed, before transfer my wallet balance was 5200, but now balance is 40 rupee's, it has been deducted from my moviquick wallet, but not transfer yet, plz help me my moviquick quick mo no _ [protected] and email ID_ bhairavsingh.[protected]@gmail.com
              Mobikwik customer support has been notified about the posted complaint.
              Yesturday i have paid rs.1198 for broad band bill payment for march 2017 through iob net banking. Amount debited to iob account but the bill is still outstanding to be paid My mail id is [protected]@yahoo.com and mobile no [protected] Please do the needful since the last date for payment is 28/03/2017 please do the needful.
              Hello today from Citibank credit card number starting with 4386 two transactions of 5000 each has been done by mobile no [protected] in his mobiwik account. It is a fraud.i would request to cancel this transaction.i will call tomorrow and speak about it
              I redeemed my sbi debit freedom points through mobkwick max get more . there was 1206 or odd points. i added my sbi card details and redeemed it to get add into my wallet balance . my mobile no [protected] and sbi card no is[protected] and there os 15 days . plz add this point worth 302 rs to my wallet . thank u
              Jio prime has Ben not recharge
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                Renju Revi
                from Chennai, Tamil Nadu
                Mar 27, 2017
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                Address: East Godavari, Andhra Pradesh, 502032
                Website: mobikwik.com

                I am Renju Revi Actually when I tried to transfer money Rs 1000 to my friend account even though mentioning the correct details in the specified coloumns it got credited in some unidentified email id : [protected]@gmail.com which is not in my contact list.
                Refernce ID: 54a58617c40c6
                Receiver's Detail(s): [protected]@gmail.com
                Transaction Date: March 10 2017 (Friday).
                I tried to reach the customer care numbers, [protected] & [protected] to enquire about this but these numbers are not reachable and even raised a complaint in MobiKwik: 6068963
                Below are the screenshots of the transaction and complaint raised, take some action and credit my money back to my account.
                Mobikwik customer support has been notified about the posted complaint.
                I have added money in wallet but not received in wallet and deducted from bank account if its possible just give a call back on my number [protected]
                I Booked my Ticket From Hyderabad to Guntur on 22 March 2017
                And my date of Journey is 24 th March 2017
                when I spoke with concern travels they said the bus was cancelled
                My Ticket No==5J6N8J6
                Operator PNR == 5J6N8J6
                Travels Name-- Sri Kanaka Durga Travels
                Passenger Name ==Jani Basha
                Ph no-[protected]
                I need my Amount Refund of Rs280/-
                When i try to login to mobikwik, i get an error as " Otp has been send max number of times". How to recover from this. My mail id is [protected]@yahoo.co.in
                I got a call from some one saying they are from Mobikwik asked my complete card detail for cross checking. I provided all the details and few minutes later i received I received an OTP to tranfer 9999 to Ola Money. Guys they were again Faurd, I luckly saved my money. This are numbers from which i got call [protected] & [protected].
                Beware of this faurd call.
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                  Nsimha
                  from Bengaluru, Karnataka
                  Mar 27, 2017
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                  Address: 560068

                  Hi Sir/Mam,
                  Good Evening!

                  I am Narasimha Reddy, In my wallet I have 500 Rs, but my sim card is missed.So how can I get my wallet money back.Please give suggestion. My sim card is missed 1 day ago. What is the solution for this. I want urgent the solution. So do the needful as early as possible. I want transfer that balance to another mobile wallet.
                  Mobikwik customer support has been notified about the posted complaint.
                  Sir mera mobikwik wallet block ho gya he me kese use unblock kru sir plz btaiye plzz me kisi ko pesa nhi bhej pa rha hu na recharge na bank me sand kr pa rha hu pesa
                  I have used mobiwik for paying to shopclues purchase they cancelled the order amount credited to my mobiwik account. I could not able to transfer to my original payment account. please transfer to my original payment account.
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                    P
                    purnimabose
                    from Didwana, Rajasthan
                    Mar 27, 2017
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                    Address: 110017
                    Website: mobikwik.in

                    I have placed order on 20/03/17 from Shopclues i use Mobikwick as a mode of payment but due to some reasons my order was not confirmed after that i use my net banking as a mode of payment and amount was deducted and order was confirmed but at the same time i get message that amount is deducted for the same order from Mobikwick so two times amount was deducted from my account both from Mobikwick and net banking. Shopclues team deduct the money from my net banking. So, I request mobikwik please do needful and refund amount of 753/-
                    Mobikwik customer support has been notified about the posted complaint.
                    I am added Rs 10 to my Mobikwik wallet from ATM for registration. but the wallet is empty and 15 rupees are debited from my account. pleas refund my balence and remove this problem for future. my no is [protected].
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                      rakkumk
                      from Jamshedpur, Jharkhand
                      Mar 27, 2017
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                      Address: Jaipur, Rajasthan, 302001

                      Sir my account is deactivated since one month. I have forgotten my security pin. When I click on forgot pin to generate new security pin, I Don't receive any OTP. I have sent you my account details and screenshot on my ticket no. 5985733 and 6021481. You didn't resolve my both ticket numbers since twenty days till today. Your customer care no. Delhi[protected]
                      Mumbai[protected] and +91 [protected] & +91 [protected] is switched off always. You are not responding my ticket numbers. I am not able to send you another complaint with my account. So here I am sending you complaint with my another mobikwik account. I have balance Rs. 536.20 in my mobikwik account. So please activate my account immediately Otherwise I have to go in consumer court.
                      My account details are here:-

                      Mob. No. [protected]
                      Email id :- [protected]@gmail.com
                      Mobikwik customer support has been notified about the posted complaint.
                      Dear sir, I raised complaint 24th Feb and 8th march still no reply
                      another complaint 100 Rs added on march 12th in my transaction history but still not added in wallet. I am going to raise a complaint against this transaction it is not accepting (It shows previous complaints to be resolved)
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                        S
                        sohel kazi
                        from Mumbai, Maharashtra
                        Mar 27, 2017
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                        Address: New Delhi, Delhi, 400010
                        Website: www.mobikwik.com/help

                        Reference No:[protected] . Complain ticket No: 6182759.
                        I have purchased from Jabong but in delivery i dint liked the product and returned it for which they refund me the amount from which i had paid them and since i had used Mobkwik they transferred the amount in this account for which they gave the reference number too which is mentioned above. I have been trying to reach to Mobikwik firstly they have not provided any contact number on app secondly number mention on website does not exist and thirdly i have been writing them app for which they gave me a ticket no mention above but no use no one has responded its been more than 10 days now but no one has responded . I suggest you all please do not use MOBIKIWIK services
                        Mobikwik customer support has been notified about the posted complaint.
                        Maine 2 time 5000+5000 transfer kiya Central Bank ke account me lakin Mera balance Kat Gaya lakin transjection complete nahi hua aur na hi account me Jana hua, please check and return my balance
                        2900 rs deduct from my mobk account and not deposit my bank acount no[protected] kindly deposit the sad amount above mantion ac . no[protected]
                        thanks
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                          अभिषेक मिश्रा
                          from Noida, Uttar Pradesh
                          Mar 27, 2017
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                          Address: Varanasi, Uttar Pradesh, 221104
                          Website: MOBIKWIK.COM

                          Dear sir i have recieve 32 rs. Cashback but it is not add in my wallet you always cheat with me ..I have shopping on grofers 1000rs.Something ..I recieve email 32 rs. Cashback and in my mail show rs..2398 but in mobikwik wallet 2395 only not add cashback 32 rs.. I never shoping through mobikwik i promise you ..I unhappy with you manytimes so i promise you and warning you i will go now claim you in r.T .I. Online and also go office r.T.I. Do not worry i will close your mobikwik all service you cheat with many person i know .. Thanx
                          it is fraud matter
                          Mobikwik customer support has been notified about the posted complaint.
                          Iam venkat I added money 500rs into mobikwik wallet from my bank account, my account was debited but the money was not updated/added in my mobikwik wallet plz add my money

                          My mobikwik wallet number [protected]
                          Email: [protected]@gmail.com
                          Contact number [protected]
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                            A
                            anand kumar vasu
                            from Sikar, Rajasthan
                            Mar 27, 2017
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                            Address: Jaisalmer, Rajasthan, 345001

                            Promotion Code SUPER Use किया था लेकिन अभी तक Cash Back नहीं आया |
                            Mobile No.:
                            [protected]
                            Operator:
                            BSNL

                            Category:
                            Prepaid
                            Transaction Amount:
                            ₹ 198

                            Updated Wallet Balance:
                            ₹ 102
                            Transaction Date:
                            Mar 26, 2017 (Sunday)

                            Transaction ID:
                            BSN[protected]
                            Mobikwik customer support has been notified about the posted complaint.
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                              V
                              Vrienda Mishra
                              Mar 27, 2017
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                              Address: Mumbai City, Maharashtra, 400049
                              Website: www.mobikwik.com

                              Hi
                              I have paid to several websites where they had 100% cash back offer if i used mobikwik to pay. The details are below:
                              1. 17/9/16 - debited rs 137 to swiggy (Cashback not received)
                              2. 24/1/17 - debited rs 249 to infibeam (100% cashback not received)
                              3. 29/1/17 - debited rs 1360 to zivame (No cashback)
                              4. 31/1/17 - debited rs 195 to swiggy (No cashback received)
                              5. 26/3/17 - debited rs 160 to zomato and got a super cash of 32 in the app but it expires on 15/3/17 (Date shows it has already expired even though i got it yesterday.

                              I have even raised this complain to them several times but they haven't replied to me at all! Now, even the app doesn't allow me to send them queries as my previous questions to them haven't been resolved. Please help!
                              Mobikwik customer support has been notified about the posted complaint.
                              I have paid the water bill amount deducted but not created to merchant.
                              I already rise a complaint through their help care of them but they are not respond to my request.
                              40is not back my wallet mera balance mere account m transfer kar Diya Jay please
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                                Niru2204
                                from Pune, Maharashtra
                                Mar 26, 2017
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                                Address: Pune, Maharashtra, 411057
                                Website: www.mobikwik.com

                                I book a flight from Yatra and paid through MobiKwik in the period where there was an offer of 200 cashback but till now I didn't get my cashback. In my wallet history it's showing that they have given me cashback but in real I didn't get any cashback in my wallet. I think this is some kind of fraud and this should be removed as quickly as possible.
                                Mobikwik customer support has been notified about the posted complaint.
                                Sir my emeil and user id is [protected]@gmail.com complain is 20 / 03 / 2017 Rs 30 mobile [protected] balance cut from my account but rechage not done
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                                  happy saini shubham
                                  from Kanpur, Uttar Pradesh
                                  Mar 26, 2017
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                                  Address: Kurukshetra, Haryana, 136118
                                  Website: www.mobikwik.com

                                  My mobikwik registered number is [protected] and registered email id is [protected]@gmail.com so i want to inform you that an amount of Rs 1557 was drawn from my mobikwik wallet through money reversal process to my bank account. And this money is Reversed by mobikwik on 1st of march and they provide me the refund reference number but after 15 days i check my bank statement no money is credited to my bank and then i contact my bank they tell me that no information is tracked with your refund refrence number contact again to the mobikwik. Then after i again contact mobikwik with my all bank statement and proofs but till yet no resolution is given to me. Please resolve my issue. Or contact me on my registered mobile number.
                                  Mar 30, 2017
                                  Complaint marked as Resolved 
                                  i want to draw my complaint
                                  Mobikwik customer support has been notified about the posted complaint.
                                  I have transfer money wallet to bank account 11-mar-17.. [protected] mobile no, Wallet money detected instant but not credit bank account no..till date ...

                                  solve the issu..

                                  how much time does this transfer take
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                                    Ashok Kalash
                                    from Bengaluru, Karnataka
                                    Mar 25, 2017
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                                    Address: 560078
                                    Website: Mobikwik.com

                                    Hi, l have recharged 19900 for buying a cellfone but after recharge they disabled my account and after lots of followup still my account is not active. No clue of response. Is this a cheating company?
                                    We thought o[censored]sing all these new app but its very dengrous to using this kind of apps. How there are many adds being given after all these kind of issues is persist. Please help is on this ground at least they should active my account.
                                    Mobikwik customer support has been notified about the posted complaint.
                                    Dear sir my mobikwik account blocked plz unblock or return my money to bank my I'd [protected]
                                    Payment done but cancelled bcoz of this stupid mobikwik app plz refund my amt bcoz its too late
                                    I m facing this problem from 10 days but queries or reolution given i m daily raising a ticket for complaint but nothing is happened stupid app
                                    Sir, Mera Bijli Bill ₹ 664/- Rupees jo ki mene 05/03/2017 ko mobikwik apps se bhara tha aaj tak jama nhi hua hai Pending hi bata raha hai.
                                    I recharged 250 rupees for Airtel, but could not happen successfully, but money was deducted. order no is: EN[protected]
                                    Dear sir and mam
                                    my id is [protected]@yahoo.com my mob no [protected] i m rec vecon d2h date 3/3/2017 amt 1095 transnction id no[protected] custm id[protected] so plz cek detel and plz rply me i m call mobik all no no call any no
                                    Unprofessional Behavior, no people to guide or responding about any kind of difficulty.

                                    They hold my money in my wallet and don't give it back.
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                                      vanavinu
                                      from Nagamangala, Karnataka
                                      Mar 24, 2017
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                                      Address: Chamarajanagar, Karnataka, 571440

                                      I will Pay Rs 1341 BSNL Bill in against account Number [protected] in 23rd March 2017. But Only show in my mobikwik account only.
                                      I will check BSNL Office in Kollegal on 24th March 2017. officer said not Payment in 23rd March 2017 of Rs 1341. today I will check your balance is Rs. 1341. please conform my transaction I will waiting your response
                                      Mobikwik customer support has been notified about the posted complaint.
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                                        N
                                        Nithin Kabra
                                        from Hyderabad, Telangana
                                        Mar 24, 2017
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                                        Address: 500064
                                        Website: mobikwik wallet

                                        Mr/Mrs/Ms

                                        Kind Attention : Uzma Khan

                                        Contact No:[protected]

                                        I Recieved ac call from above number and he has cheated with me and taken Rs 3000 from my bank account from Sbi saving bank account.

                                        So we request you to look into this matter and refund us asap.

                                        Otherwise i will take a serious action aginst this matter.

                                        Also i have a recording against this call for 31 minutes and 3 seconds.

                                        Regards
                                        Nithin
                                        Hyderabad
                                        [protected]
                                        [protected]
                                        Mobikwik customer support has been notified about the posted complaint.
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