Mobikwik Complaints & Reviews

Address: Gurgaon, Haryana, 122002

Website: www.mobikwik.com

Dear Sir,
I recharge for rs 303 on my jio no. [protected] as on date 31 Mar 2017, 08:22 PM IST via reff no. RJ[protected]. but till now i didn't get recharge on my jio no. and also not get refund in my mobikwik account.
I'm very disappointed due to his services . till now neither I get my recharge or nor refund. please refund or recharge asap.

Sourabh Agrawal
[protected]

Mobikwik customer support has been notified about the posted complaint.

Apr 05, 2017

Sid33134's response Not resolved

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B

Bijayini

from Ranaghat, West Bengal

Apr 6, 2017

I have recharged my Jio no - [protected] with rs.99 on DT.31.03.2017.
But yet my recharge not done but balance has been deducted.
Please find the attachment and refund my payment as soon as possible.

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S

Sid33134

from Ludhiana, Punjab

Apr 6, 2017

I Kanwarjit Singh Mobile no. [protected] transferred Rs 1910.00 to my bank account from Mobikwik wallet. But transaction didn't happen and my Mobikwik wallet balance deducted Rs 2005.00. I don't have Mobikwik helpline number. I mailed to Mobikwik twice thrice. But still no solution has been done. Kindly help me as soon as possible.

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Address: Mumbai City, Maharashtra, 400013

Website: Mobikwik

Hi,
I did transfer of 4700 rs from my mobikwik wallet to my bank account. (I checked account is details is correct). However, while doing payment there was error saying "problem occurred while doing payment." but money got debited from my wallet but it didn't got credited to bank account. I tried checking invoice details in payment history. However, its saying "no invoice data found" when i clicked on invoice details. I raised a ticket also 3 days back. But didn't got any reply.

My ticket no is 6281763.

I tried contacting all helpline numbers present across internet. But none of them is working.

Please help.

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Address: Beed, Maharashtra, 431131

Sir, I transferred Rs.4800/- from my Mobikwik Wallet to my SBI savings Bank Account on 30th March-2017 . though my registered Mob. No.[protected]. But it is very regret to mention here that though the amount of Rs. 4800/- had already deducted from my Wallet but the same could not be credited to may account.

It is therefore requested to do the needful at the earliest and credit Rs.4800/- to my mobikwik wallet for which I shall remain greatfull l to you..

Yours's faithfully,
sachin
Mob. No.[protected].

Mobikwik customer support has been notified about the posted complaint.

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N

Nagababu Manikala

Apr 6, 2017

I have recharged my prepaid mobile number with Rs.303, money was deducted but recharge is failed, i given complaint about this to them, but they is no response from them.

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D

Dugse nathella

Apr 6, 2017

My User is disabled. Would you please look into it and make my user functioning.
[protected]@gmail.com, [protected]

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A

Akshay champawat jain 66

from Bhubaneshwar, Odisha

Apr 6, 2017

I have also Same problem on 30th March but didn't get any reply from mobikwik.
Today three fake calls from different mobile numbers come on my cell number and I was surprised that one of the number was mobikwik customer care number [protected], So please be aware of fake calls and don't give any information to them.

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Address: Kolkata, West Bengal, 700034

Website: mobikwik.com

I have done recharge from MobiKwik to my Reliance JIO no. [protected] on first of April but my Jio account showing zero balance. However, Rs.303 is deducted from my MobiKwik wallet. I have written to their HELP complaint registration but of not use, its showing in progress status.

Order# RJ[protected]
Date[protected].
Recharge Amt: Rs.303

Please Help

Regards,
Rakesh Nair
[protected]

Mobikwik customer support has been notified about the posted complaint.

Apr 06, 2017

Updated by RakeshpNair The Mobikwik person called me and asked for my Debit/ Credit card no, expiry date of debit card and CSV on the back of card, which I thought is not safe to reveal. Caller asking to reveal confidential details of my card over phone is certainly increasing more suspicion on their activity.

Very strangely, they are not ready to redeem the amount to my Mobikwik account/ Wallet.

Please Help

Regards
Rakesh Nair

Apr 06, 2017

Updated by RakeshpNair I have again received a call from [protected]@[protected] at 2:30pm. The guy told me that first I have to load Rs.1000 to my Mobikwik wallet after that Rs.303 would be refunded to my account. When I counter him saying why I should be risking another Rs.1000 for refund amount my 303, he disconnected.

The calls were made last time from the numbers [protected], [protected] and [protected].

Please Help

Regards

Rakesh Nair

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R

Ravi Gugihal

from Pune, Maharashtra

Apr 6, 2017

Sir we have done 349 recharge at one time but uuportunately the 349same plan was activated 3 times and amount was deducted 3 times what will do... please receive the complaint and solve the problem

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Address: Kheda, Gujarat, 388255

I have to recharge on my number [protected]..of 146..my money is ducted BT recharge not done..recharge date is 2/04/2017..BT I haven't received my money..In wallet. .where is the my money? ?no any reply from mobikwik help center.so I request you plz check my account transition history..and plz give me my money back. Fastly. ..now 1 week came over when I recharge..

Mobikwik customer support has been notified about the posted complaint.

Apr 04, 2017

[email protected]'s response I transfer 1600 to unknown wallet by mistake,
so, I want return my money

Apr 04, 2017

[email protected]'s response I transfer 1600 to unknown wallet by mistake,
so, I want return my money

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P

pk133424

from Gwalior, Madhya Pradesh

Apr 10, 2017

Plz check my transactions

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A

aditya1113

from Vikasnagar, Uttarakhand

Apr 10, 2017

Yesterday I recharged my jio number ([protected]) with ₹303 from the mobikwik wallet . amount got deducted but I haven't received any recharge yet..I don't have any operator id too ..
My ticked id is 6323631 ..(no response from your maintenance team too )...

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P

[email protected]

from Noida, Uttar Pradesh

Apr 10, 2017

I transfer 1600 to unknown wallet by mistake,
so, I want return my money

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L

likith bk

from Bengaluru, Karnataka

Apr 10, 2017

I have added money to wallet on friday amount is deducted from bank account but not debited to wallet balance I have raised the ticket Tull no response towards it email id [protected]@gmail.com

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Address: New Delhi, Delhi, 110024

Website: Mobikwik Wallet

I have deposited Rs. 11000/- in my Mobikwik wallet(Mobile No.- [protected]) vide cash deposit from ICICI bank, Lajpat Nagar(Near lajpat nagar metro station) on 30.03.2017. The order Id is 54beb927d5a69 and tranction Id of Bank is M365937. However even after 7 days the amount is not showing my mobikwik wallet. I have also made complaint on mobikwik wallet help portal and have also visited bank. but my issue was not resolved. Even the mobile numbers(+91 [protected] & +91 [protected]) of customer care of Mobikwik is not working. You are kindly requested to please help.

Regards,
Abhishek Kumar,
Mobile No. - [protected]

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A

Akshay champawat jain 66

from Bhubaneshwar, Odisha

Apr 6, 2017

Be aware of fake calls, I already get thrice within a hour.

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A

Akshay champawat jain 66

from Bhubaneshwar, Odisha

Apr 6, 2017

Or kaha ye customer care wala number [protected] bhi fake he, kisi pe bharosa mat karna.

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T

Trincle Koradia

from Ahmedabad, Gujarat

Apr 6, 2017

I added money to wallet
money has been credited from my bank account rs 5000 but not added in wallet plz tell me what to do.no customer care number is working .Nobody is responding

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T

Trincle Koradia

from Ahmedabad, Gujarat

Apr 6, 2017

I added money to wallet
money has been credited from my bank account rs 5000 but not added in wallet plz tell me what to do.no customer care number is working .Nobody is responding

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Address: 600001

Website: www.mobikwik.com/help/customersupport

Dear Sir

Ref. Mobile No.[protected]

My canara bank account amounted added to Mobikwik of Rs. 707 dt. 28.03.2017 amount debited to my canara bank but now only not yet received my cash wallet of Rs. 707 My reference number is The proxy server did not receive a timely response from the upstream server. Reference #1.527c4117.[protected].4041258, above reference number of Rs. 707 not received my account please reply very urgently as soon as possible

Mobikwik customer support has been notified about the posted complaint.

Apr 05, 2017

Updated by Nasar Hussain Dear sir

I have transfer from my account to Mobikwik of Rs.707, amount has beed debited to my account but now only not yet received mobikwik wallet lot of time i complained to ticket booking to Customer support but now only not yet response My mobile no. [protected]

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P

pradeep kumar meena

from Lucknow, Uttar Pradesh

Apr 6, 2017

My jio prime membership reharge 99 is not successful so please recharge [protected] this no.

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Address: Gurgaon, Haryana, 400607

Website: Mobikwik.com

I had done a recharge of ₹303/- on my mobile numerous [protected] with my SBI debit card on mobikwik money has been deducted from my bank account but recharge is not yet done I was been told that my issue would be solved in 48hrs it's been 4 days now not my recharge nor my refund has been arrived had had written many complaints to them on their app but response was not good my transaction number is RJ[protected]

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Address: Chennai, Tamil Nadu, 600097

Website: Mobiwik app

Dear Sir,

On 31st March2017, i have recharged 303rs for Jio Number, my balance got deducted but recharge was not successful. i was trying Mobiwik customer care number which is not in use. it almost 7 working days completed but iam not getting refunded. (Transaction id: 6240130).

Kindly do the needful and take necessary action towards this app developer.

I have lost the offer due to this.

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Address: Hoshiarpur, Punjab

Website: www.mobikwik.com

Hi, on 28th mar 2017 i tried to pay 240 rupees to sophia publications through mobikwik. From my bank account i payed 232.61 and balance amount from supercash. But the amount was not payed to sopghia publications and they sent a mail regarding the same. I put a complaint on 28th march 2017 as showing below:

"hi, my last transaction related to sophia publications not completed. But money deducted from my account and it not yet reached to sophia publications. So please verify and put it back to my account asap.
28 mar, 2017, 6:43pm"

But i didn't get any response from mobikwik. Also tried to contact them through below contact no. S they published in website. Contact us @ [protected], [protected]. I'm getting message like 'number doesn't existing or number switched off'. Pease give my money back otherwise i'll have to take legal action against your company.
My mobikwik mobile number is [protected]

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Address: 122002

Website: www.mobikwik.com

Invoice Billed to paritosh maity[protected]@nocash.mobikwik.comSummary Order # RJ[protected] Date 31 Mar 2017, 04:46 PM IST Product AmountWallet Debit, Via Bill Payment RelianceJio [protected] prepaid 31 Mar 2017 `303 TOTAL AMOUNT ` 303this is my invoice billed to me but but didn't get the recharge yet. i havecontacted customer support also ticket no # 6254730 but no progress. ifrecharge is failed then didn't get the money refunded in 24 hours. what isthe problem please sort it out and how much time it will take please replythe offer is in last position. thank you

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Address: Kutch, Gujarat, 370203

On 29th march I booked 2 ticket from Gandhidham to Ahmadabad with 29MAR17 CODE with id no [protected] and [protected]. Coupon applied successful but still I not received cashback of 137.5+ 137.5= 275 rs cash back in a I've I'd.I already send the query in help section but nobody resolved my query. Please give me the customer care no.I waiting for mobikwik.

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S

Sayma dilshad

from Vikasnagar, Uttarakhand

Apr 5, 2017

Mene apne wallet [protected] se 490 rupye duse wallet [protected] me transfer kiye the mere wallet se balance kat gya aur dusre wallet me pahucha ni plz help

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Address: Jaipur, Rajasthan, 302028

Some days ago, i got refund 3165/- into my wallet. i just wanted to send those money to bank account, but due to technical some fault, it's been failed.
But the main thing was that, they charged me 702.12/- and its not been sent to the bank.
in the transaction history, it is show that 702.12 rupees has been bank refund but when i wanted to read that Invoice, it shows error.
I already sent a complained in help in the mobikwik app. Pease give my money back otherwise I'll have to take legal action against your company.
my mobikwik mobile number is [protected] And email id is [protected]@gmail.com

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Address: 560100

Website: www.mobikwik.com

I have made a transaction of Rs 1, 140 on Jan 23, 2017 6:07PM. The transaction was shown from Mobikwik end success and amount was deducted from my creditcard but amount was not credited into my mobikwik wallet. There is no way to call customer care number. So I have created ticket on this issue to refund my amount back but Mobikwik team was closed the ticket with out any resolution. Please resolve the issue and Please find the below screen shots attached

Mobikwik Ticket #5953692

1) Mobikwik wallet transaction history
2) Creditcard statement
3) Mobikwik ticket history

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Address: Ludhiana, Punjab, 141001

Website: One Mobikwik Systems Pvt Ltd

Dear Sir,

I have wrongly transfer Rs.500/- to mobile no.[protected] vide ref no.54c17032e5aee. You are requested to please refund the same amount to my accounts its urgent. Please help me to refund my amount as soon as possible. when i talk on this number he is very cheap person and use cheap language. So I request to please do the need full and take necessary action and refund my amount.

Regards
Honey

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K.venkatesh raju

from Bengaluru Pete, Karnataka

Apr 5, 2017

Sir on 02/04/2017 I added money through debit card to the wallet, the money debited in bank account but not updated in wallet.so please help me in this problem, I also given complaint but no response, the ticket no is 6244966, so please solve this problem..

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M

Mahesh Sheta

from Rajkot, Gujarat

Apr 5, 2017

I have already complaint at mobikwik app's help and support on 12 march and its tiket id:6088388.

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R

Ravi@Delhi

from Delhi, Delhi

Apr 5, 2017

Ravi Mondal,
Mb No -[protected]

Transaction ID - RJ[protected] for
Reliance Jio Recharge rs-303/-
Recharge Dt 3/4/17 Morning 11:00 A:M

Still My Jio No Not Recharge Bt Recharge Amount dr from My Idbi Bank A/c 303Rs/-

E-mail Id- ravimondal.[protected]@gmail.com

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G

gupta anjali

Apr 5, 2017

I reacharge mobile no [protected] with amount rs 110 with coupen code SUPERDEAL. As per the term n condition for applying this code i will get rs 30 as cash back offer. but m not able to see my cash back on mobikwik wallet .so plz help me out in this

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A

Abhijit Bhoi

from Solapur, Maharashtra

Apr 5, 2017

I have a recharge of MSEB bill payment 700rs after payment it shows msg payment failure what can I do, my bank deducted 700rs from my account please contact me as soon as possible.

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Address: Jaipur, Rajasthan, 302028

Website: www.consumercomplaints.in/new_complaint

Some days ago, i have received refund ammount 3165/- into my wallet. i just wanted to send those money to bank account, but due to technical some fault, it's been failed.
But the main thing was that, they charged me 702.12/- and its not been sent to bank.
in the transaction history, it is show that 702.12 rupees has been bank refund but when i wanted to read that Invoice, it shows error. I already complained in help in the mobikwik app but I didn't get any reply. So please give my money back otherwise I'll have to take any other legal action towards your company.

my mobikwik mobile number is
[protected].

Mobikwik customer support has been notified about the posted complaint.

Apr 04, 2017

Updated by akshay champawat jain Email id is [protected]@gmail.com

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Address: New Delhi, Delhi, 110075

Website: www.mobikwik.com

Dear Sir,

I am trying to pay my water bill through Mobikwik but Payment deduct from my credit card and added to my Mobikwik wallet.
Problem is that I am not able to pay water bill, always get massage "Failure:Unable to create RMSTxnId " Delhi Jal Board.

Please resolve it or refund my money to my account without any charge.
Please do ASAP so we can pay water bill on time.

My mail id : santosh.[protected]@gmail.com

Regards,
Santosh Kumar Singh
[protected]

Mobikwik customer support has been notified about the posted complaint.

Apr 05, 2017

Updated by santosh.kml Dear Sir,

Till now not resolve, it's urgent and I am not able to pay the water bill.

Regards,
Santosh Kumar Singh

Apr 06, 2017

Updated by santosh.kml Do not call for ask password or OTP, getting fake call from [protected] he is asking OTP.

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Address: New Delhi, Delhi, 110034

Website: Mobikwik

Hi, i recharged my mobikwik wallet amount with a bank transaction amount of rs.1000/-. The transaction was succesful, but money was deducted from my bank account and still not credited into the mobikwik wallet. Kindly refund my money or at least credit it to my wallet. I have made complaint on their app but its been 4 days, they haven't replied yet (Ticket id : 6240340 on march 31st). My email id is konvicted. [protected]@gmail.com and my registered mobile number is [protected]. Thanks in advance. Kindly do the needful.

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Address: 122002

Website: www.mobikwik.com

I am very unhappy with mobikwik as i recharged my JIO([protected]) number on 30th March but never got successful and i am trying to contact mobikwik customer care from 20th multiple times and till today 4rd april no one is bothered to reply and fix the issue with it. On 3rd April I Got Mail From mobikwik That ₹ 94 has been successfully added to your MobiKwik wallet! But Still I Didn't Get In My Wallet Or In Bank Account. WTF :(

Order #RJ[protected]
Date 31 Mar 2017, 11:24 PM IST
TOTAL AMOUNT ` 99

Paid By SBI DC 94Rs.+ 5rs. From Mobikwik Wallet = 99

Contact Me: [protected]/[protected]@gmail.com

Apr 6, 2017

Complaint marked as Resolved

After Launching Complaint On https://www.consumercomplaints.in They Resolve My Complaint in less than 24hrs. Thankyou consumercomplaints.in :) And Mobikwik Too :P Mail From Mobikwik Congrats! The Jio prepaid recharge of ₹ 99 for Mobile No. 8369790634 is now successful! This pending transaction has now been successfully processed. Below are the transaction details: Mobile No.: 8369790634 Operator: Jio Category: Prepaid Transaction Amount: ₹ 99 Updated Wallet Balance: ₹ 0 Transaction Date: Apr 5, 2017 (Wednesday) Transaction ID: RJ313536745

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Address: New Delhi, Delhi, 110092

Website: Mobikwik

148 rs Airtel plaln showing in mobikwik is wrong. According to mobikwik 148 rs local Airtel callfree and std Airtel call free and 300mb showing. But i not found such benefits then i contact to Airtel custer care. I know Such as benefits give Airtel at 145rs. So mobikwik wrongly gide me and i lose 148 rs and desire benefits. I want to judgment.

Thanks.
Prem Kumar

Mobikwik Complaints & Reviews

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Mobikwik reviews & complaints page 234

Recharge not done but my money deducted

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Payment not received

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Not transfer payment from mobikwik wallet to bank account

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Recharge of Rs.303 through MobiKwik not through but money deducted from account

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Recharge not done and money deducted

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Money added via ICICI bank not showing in my mobikwik wallet

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Move to Inbox More 1 of 102 Expand all Print all In new window Not credited to my account of Rs. 707

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Money deducted but recharge not done yet

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Balance got deducted and recharge not successful

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Amount deducted from my bank account and not paid to the client

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Money deducted but didn't recharged yet

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Regarding cash back

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Wallet empty issue

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Money deducted from my credit card but not added to my wallet

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Money transfer wrong account no.8630150805

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Mobikwik wallet has been null

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Failure:Unable to create RMSTxnId, You can try again for the same recharge Connection Number

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Money was deducted from my bank account and still not credited into the mobikwik wallet

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My Jio recharge not successful and balance deduction and not refundable.

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Wrong plan showing

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