Mobikwik Complaints & Reviews

On 11.02.2017 near about 11.30 PM I tried to add money to book IRCTC ticket through it. I tried to add money 2 times through my SBI credit Card no. [protected] but both time amount is not load in Mobikwik wallet and 02 text msg/e-mail has been received form SBI Credit card that Rs 3600/- (02 times) transaction was successfully. Then after i had made complaint to customer care of SBI card but on 03.10.2017 SBI Credit card representative has intimated me over telephone that the above both transaction made by me was successful at this end and suggested to speak with Mobikwik merchant. I tried today to speak with customer care but unable. So plz resolve my above issue and reverse/return my two transactions of RS.3600/- + RS 3600/ = total RS. 7200/- at the earliest.
(statement copy of transaction made at SBI Credit Card is enclosed herewith)

I have redeemed my State Bank of India debit card reward points of 1000 equivalent to 245 indian rupees to the mobikwik wallet app. The reward points have been deducted from my sbi rewards account and no longer exists as on 10mar2017. I also got a message from state bank that my reward points have been successfully redeemed into mobikwik wallet.But when I logged in into my mobikwik app it shows zero balance in the mobikwik wallet which should have been 245 indian rupees. The mobikwik was downloaded from an authentic source from android market. There was a good internet speed.But still why is mobikwik not dutifully executing it's job.It seems like my hard earned money has been stolen by mobikwik personnel's.

I will pay my bill using mobikwik account but the bill amount has deducted from my account and the bill status showing bill not paid.
My bill Transaction Id: MP[protected]
Email Id: [protected]@gmail.com
payement date is : 02 March 2017

In mobikwik account show that bill has paid but in official websited shows that bill not paid.
I was contact mobikwik support but is not reply anymore

Hill Team,

I have transferred some money from my mobikwik wallet to my bank account but transaction didn't gone through and money was deducted from my wallet. I have registered a complaint twice but till now action has been taken. It's 15 days now but no action has been taken till now. I have locked a ticket on their app but till now one has bothered to reply. I have also posted the issue on their FB wall and have sent them a message too but still no response. I request you to please help me to get my money back.

My ac is [protected]
It is worest site I ever seen like this am try to add money first time using double promocode but it is failed and iam try again but it shows promocode is available for first time only
And iam recharged with 50 rs and earned cashback10
But it is not available in available balance it shows 0 balance
So we lose hope on your wallet so don't repeat again

I made the following payments from Mobikwik wallet for which I am supposed to get 25% cashback. But I didn't get any: 5/3/2017 Wallet Debit to BUS Tickets - Rs.379
Supposed to get 10% cashback on mobile recharge and still don't received my cashback amount.
Moreover, I also raised support tickets for this issue 2 times. But it seems they don't give a damn about it.Phone:-[protected]

Dear Sir,

I tried to book a IRCTC Tatkal Ticket using Mobikwik on 8th March, I got a message that bank rejected the payment. However money is not refunded although it is been more than a day, And nobody are there to assure me of my money.
Customer support numbers are not at all working. The other Apps credit the money instantly when a transaction is failed I have already filed a ticket Mobikwik Ticket #6054467, Nobody even bothered to acknowledge the Ticket.
Kindly request you to take suitable action on This

Guy's please be aware from Mobikwik. this is a fraud company. once you transfer amountin their wallet, they automatically transfer it to someone else's wallet without your authorization. After comaplaing for refund directly on my account, they are asking for my card details. I told them that will share my Account Name, Account number and IFSC code and transfer on that still thay are not ready. Also they want this information verbally not email. there support team is saying we are not allowed to communicate through email. I asked him all the required details on email but till now i didn't got any email. These guy's are fake. This company is fake. Please be aware. Now i am going to file a legal case on them. it's rediculous.

The mobikwik app is just worst to use.
Maximum offers does not apply. Whenever I try it shows unable to apply. Also all customer contact nos are either switch off or not valid.
After 2 -3 transaction it started malfunctioning. I tried to add money to book IRCTC ticket through it. I tried to add money 5-6 times but unable. Most idiotically everytime they deducted my money from bank but not added in account. I tried today to speak with customer care but unable. I want my money back.

Dear Sir,

I have transfered 5000 rupees in to my bank ac, i had done 2 transection of rs 5000/- but amount deducted from my mobikwik ac thrice means 15000/- instead of 10000/-. i have raised a complaint on 5th March via ticket no 6034127 but no responce yet.

their customer care numbers are not in use unable to talk to these guys and m worried abt my 5000 rupees.

sent multiple email at customer care support mail id but they didnt acknowledged the same yet.

my mobikwik mobile no [protected]
please help me to get my 5000 hard earn money back.

With Regards
Hammad Alam

I am deeply saddened to experience such inconvenience my Mobikwik. I transferred Rs 2000 in Mobikwik wallet which was successful and smooth but when i used that amount to book ticket on IRCTC, the payment failed at IRCTC and ticket was not booked but money was debited from mobikwik wallet amount of Rs 1730.
I raised a ticket and its been 72 hrs but no resolution from Mobikwik.
Pls help Mobikwik guys if you are reading this or else i would loose faith in your company.

Mobikwik is now offering Surper cash as a cash back. But please note this cannot be used by anyone in full. The Company is duping the customers and trapping them to keep using the app. The Supercash - has a limited validity period. Further you can only use 10% of the balance in Supercash per transaction. This way you can never enjoy your 100% supercash and you will ahve to divert all the transactions to Mobikwik to utilise the Supercash in the limited time /validity period. This is a type o duping or cheating the innocent /first time users. I would like the respective department to take severe action and stop mobikwik from operating and giving any cash back offers with immediate offer because these offers do not actually work.

Hello.. I did recharge of 110 rs to aircel number on Feb25.money was deducted from my card and recharge was not done. This is the msg I received from aircel "Your request to recharge 110 INR cannot be processed at this time. Transaction number is TNR[protected]". I already raised a ticket# 5988027 but you have told me to contact operator. When I contact operator they telling me to contact mobikwik. After that I sent message several times in the same ticket but no response from mobikwik it making me loss of integrity towards mobikwik. I didn't see such a worst customer support from any wallet except mobikwik. What's the purpose of having this two customer care number +[protected] or +[protected]. Always says your Vodafone number is switched off. Money is next but proper acknowledgment is priority to every customer. That's totally not available in mobikwik. Second time am facing this type of issues.Again i raised a ticket# 6025405 and mobikwik told said that issue will be resolved with in 48 hours.Till now no response and my money was not reverted to my card or wallet. Really annoying. WORST SUPPORT.

Dear Sir,
my mobikwik account no [protected]. I booked a train from irctc through mobikwik wallet on[protected]. Transaction failed and money has been deducted from my wallet and i didn't get the ticket also..the amount deducted is 3, 863.35 Till now my cash has not refunded...
your customer care numbers also not working.please refund my amount as soon as possible.

After repeated tickets raised no response.
Dont know how to view old tickets, as no option available on website

On[protected] ₹2300 was deducted from my account to a wallet named mobikwik. MobiKwik is refusing to accept this and not giving me refund . Bank is saying they issued amount to MobiKwik . Mobikwik is saying to contact bank . What should I do now. My bank is Punjab national bank . They said amount has already given but MobiKwik says they didn't received an update from bank . Till now there is no refund .

I have booked a ticket on IRCTC through my mobikwik wallet. The IRCTC website shows bank rejected the payment but amount was deducted from my wallet. I have launched a complain ticket on it but not recieved any reply from mobikwik also didnt recieved my money back.

Transaction Id. - [protected]
Transaction Amt. - 3766

Please help me to get my fund back.

Dear Sir,
my mobikwik account no [protected]. I booked a train from irctc through mobikwik wallet on[protected]. Transaction failed and money has been deducted from my wallet and i didn't get the ticket also..the amount deducted is 357.25 Till now my cash has not refunded...
your customer care numbers also not working.please refund my amount as soon as possible.

Hi,

I was booking a ticket on IRCTC and paid using mobikwik. The transaction failed twice and both the time money got deducted and i tried contacting the customer care through email and call as well, Customer care number not working and they are not replying on email.
I want to know how to resolve it and when I will get my money back. also this is not acceptable that refunds also we cant transfer back to our banks, we have to use it through mobikwik itself.

Today I had worst experience. I booked a ticket from IRCTC as they are providing 50Rs Cashback to first user. Amount is deducted from wallet but ticket is not booked. I tried calling their all customer support numbers available online but not a single number is working then finally I raised a ticket but till now amount is not refunded in mywallet. I called IRCTC support also, they said they have not received the payment hence ticket is not booked. I got the Cashback of 50rs but condition is that you can only redeem 5rs per transaction that means you would have to do 10 transactions. It was not mentioned anywhere. Very bad service. I shouldn't have given 1 * also but here we don't have any option for this. Very bad return my amount ASAP

I am transfered amount from wallet to my bank account, but the transaction failed but the amount will be reduced to wallet.whats happening there is no response from your side. what happened to my amount response me. i will wait and see for today if money has not returned to my wallet.
i will file case at consumer court.mind it, this is serious.
i am raising a ticket also tic id:#605355, #6048002.but there is no response