Mobikwik Complaints & Reviews

One of my transfer is failed at mobikwik end on march 3rd. money is deducted from my account and not transferred to bank. they said money will credited in my wallet on march 10th. till now it is not credited. customer care is worst. no mobile number to reach them. not even responding to tickets properly. closing tickets without contacting user. worst team support i have ever seen in my life. worst user interface. complete waste app. i just want my money back. it seems fraud to me. why the hell you people started company if you can't handle your customers properly. atleast any company should have mobile number to reach customers or whenever you are closing the ticket you need to contact user. that is the basic common sense. i waited long. i can't wait more. can you resolve the issue.

my email id is [protected]@gmail.com

On 3rd march 2017 i done a transfer mobiqwik wakllet to bank at the time shwos insufficient balance afte i refresh my account amount deducted in my wallet .and i go to check my history there i find -3652 and open that is shows no invoice data found ...
ans also gave a complaints but they are respond on my complaint ..


but they are mentioned ..There Customer Care Department will look into that and reply with a solution in 2 Working Day’s.

till now i did'nt get any respose from mobiwick care..
so please solve my problem..
in future i never used this fraud site...

Mobiwiki is worst ever website i have seen, I have transferred 1000 rupees to bank on 3rd of march but till now that money is not added to bank or not credited back to my wallet. its been 10 days and nothing happened, If i try to call to the numbers provided one says vodafone number switched off and other says this number doesnot have incoming call facility.
then why the hell they kept those number, i have logged a compliant on 3rd march itself and its still in progress and nothing happening, if i try to message to the same complaint number i get a pop up saying our person is looking into it and i cannont message also. are you people trying to scam us, not money no response then why do you have this website atleast if you dont have a customer care people to answer us?

I have 5000 rs on my wallet and when I tried to transfer it to my bank account, I got an error message that there is no sufficient balance to do the transfer despite of the account having the adequate balance. I then went into the terms and condition of the wallet and shockingly found that the "Wallet to Bank Transfer" option is temporarily unavailable. I still am not sure whether the information is up to date in the FAQ section but here are the 2 questions I would like to ask Mobikwik Customer Service.
1) Why would your wallet shows as insufficient balance when there is adequate balance?
2) If indeed the Bank Transfer option is stopped or currently unavailable (as per your FAQ), why your customers are not notified via newsletter or SMS?

Mobikwik Customer support, Please do understand that you are bound to answer your customers by all means. You cant expect everyone to contact you via twitter or FB only. Give us Chat support or phone support. Look at response rate here at this site. That says all.

With Utmost disappointment,
Gopalakrishnan A

Sir my mobikwik not runing security not run. Privacy not run.
My number [protected].
Please help me.
Please. Today the privacy not running so i am very bad felling .so improve this site and please help me.
I love mobikwik.
And the gmail id not change.
I am try more days but main problem is privacy running please.
My number is [protected].
Please help.me.

Hi
My complaint is regarding payment dated 18/02/2017. I was paying INR 473.25 to the grofers via mobikwik through Standard Chartered. I did two transactions with aggregated ID :[protected] and[protected]. One of them got failed but money got deducted from my Standard Chartered bank account and I'm trying to contact bank as well as merchant since then. There is no clue of my money. I have complained several times but I'm yet to get my money back. Both bank as well as merchant is toiling me. Please stop harassing your customer and don't try to take their hard earned money. I need my money back.

Yours sincerely
Robins Kondilya

I have added 10000 rs. to my mobikwik wallet tomorrow now i want to transfer it to my bank account but transaction is not happening.
You dont have sufficient funds to make this transaction
this above statement is shown on screen back to back.I m really frustrated. Worst experience while using this app as i need this transfer very urgent.
I have also filed a complaint in help section of app. But there is no reply.I dont know what to do.

Hello this is Mohan my mobikwik number is [removed]I have add some amount to my mobikwik account with my BOI debit card...now I want to transfer the same to my other Bank account but it shows me that "" not sufficient balance to make transaction" what the F is this why con't I not able to transfer my money to my account...
More than That I have added amount from debit card not from credit card

I need the resolution asap other wise I will raise a complaint in consumer court

My mobikvik wallet no is [protected]. I transferred 3100 rs to wallet. and used 950 rs to make bill payments and Now I need my rest money back to my bank. But not able to transfer despite having 2150 rs. error showing" not sufficient balance to make transaction. I am getting frustrated with this. You are fraud. Once you got money u r not returning it. I tried to transfer from other accounts and to other bank account alsoalso assuming issue is with my wallet. But same issue. I want my money back to my account. Will never try these kind of wallet in future...

My mobikvik wallet no is [protected]. I transferred 10000 rs to wallet. Now i need my money back to my bank. But able to transfer despite having 10000 error showing" not sufficient balance to make transaction. I am getting frustrated with this. You are fraud. Once you got money u r not returning it back. I tried to transfer from other account [protected] assuming issue is with my wallet. But same issue. I want my money back to my account. Will never try these kind of wallet in future.

I have redeemed my State Bank of India debit card reward points of 296 equivalent to 72 indian rupees to the mobikwik wallet app. The reward points have been deducted from my sbi rewards account and no longer exists as on 11mar2017. I also got a message from state bank that my reward points have been successfully redeemed into mobikwik wallet.But when I logged in into my mobikwik app it shows zero balance in the mobikwik wallet which should have been 72 indian rupees. The mobikwik was downloaded from an authentic source from android market. There was a good internet speed.But still why is mobikwik not dutifully executing it's job.It seems like my hard earned money has been stolen by mobikwik personnel's. Please provide a contact or MobiKwik support as their customer number are not working wherein I could get my reward cash back on my account.My MobiKwik account details phone number [protected]
Email id [protected]@gmail.co.

I loaded my wallet with 5000Rs. yesterday and was able to transfer 1000rs. to bank account yesterday as the daily free transfer limit is 1000.
Today when I tried to transfer 1000 Rs.it showed not enough funds whereas my wallet balance is 4000 so why it is showing not enough funds to transfer.
I Want a solution as soon as possible as my 4000 Rs. are in risk.

I have used Mobikwik wallet on easemytrip.com on Jan 24, 2017 for flight ticket booking and as per offer, I was suppose to get 5% cashback for transaction in 24 hrs. But after raising multiple support tickets with Mobikwik also, there is no response.
There helpline number is not reachable.

They are making fool of people and making false offers to customers.

My details are:
Name: Mahaveer
Mob.: [protected]
email: [protected]@yahoo.co.in

I was recharging rs303 plan today for jio number
Instead of recharging to [protected], i recharged wrongly to [protected].
I request to cancel the transaction and refund the amount to the wallet before the plan gets activated.

I have mentioned below the transaction details which are done in mobikwik recharge walet.

Transaction details:
RJ[protected]

Transaction Date: Mar 11, 2017 (Saturday)

Its a hard earned money for me, as i am a student doing parttime work.

Please take necessary action to resolve the issue

Date of incident - 2nd mar
Booked movie ticket from bookmyshow and made payment via mobikwik where they mentioned cashback of 75rs.
Before making the payment i read terms and conditions properly.
Where they mentioned cashback will be credited to mobikwik wallet. So i did payment.
But cashback got credited supercash!! Supercash can be utilized only 10% of the cashback at one time transaction. Which they not mentioned in terms and conditions at bookmyshow website. Neither they mentioned about supercash nor its supercash terms and conditions.
If they had mentioned i would not done transaction via mobikwik at all.
I have full proof of terms and conditions mobikwik mentioned in bookmyshow. I am attaching screenshot.

Mobikwik guys are clever now they properly put terms and conditions in bookmyshow website.

My mobile no [protected].yesterday i well transfer my mobikwik wallet to transfer my sbi bank.ac no is curet but isfi no is wrong. amount well be dedacted by cash not add my account.mobikwik customer care phone no is not working.i have so many problems. plz help me sir plz refund my amount.my salary 10000.00 and than 5000.00 jamd in wallet. at now i have no money. plz help me. Plz ..plz refund my cash.

Dear sir,
please check and resolve this issue regarding p2p money Rs.1780 transfer on customer mobile no.[protected] is pending now and awaiting from receivers acceptance but from my credit card deducted Rs.1780.
my wallet mobile no.[protected]

Reference ID: 54a4707b5cb77
Reciever's Details: [protected]
Date and time: Thursday, 09 march 2017, 12:46:56 pm

On 8th March 2017, I payed my electricity bill of Rs 2032 through mobikwik. I added the promo code "SUPER" according to which I should get 5% cashback but because maximum cashback worth is Rs 50, I should get Rs 50 as cashback. But I didn't received anything.
I should get Rs 50 as cashback but I didn't received anything. My mobikwik experience was very bad.

I have paid Rs. 1070/- for Electricity Bill payment in January Month,
and have recd. message from Mobikwik that Electricity Bill is paid,
But in February Month I recd. bill from Electricity Company with past due of Rs.1070/-, as per Elec. Company record they did not have Recd. payment from Mobikwik. Since that i am trying to contact Mobikwik but there is any response by their end. even in-app Help mechanism is not working and their Customer Support Contact nos. are out of service.

Respectfully,
Hi. I am moiz ezzy, i was subscribing my jio sim to jio prime and the payment Was made by mobikwik Online recharge wallet. But i accidentally Input the wrong number my jio sim number is [protected] but i enter the number [protected].
My mobikwik registered mobile number is [protected] and order id is RJ[protected].
So i request you to cancel the recharge.