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Mobikwik Complaints & Reviews

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Updated: Nov 28, 2025
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Mobikwik reviews & complaints page 25

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S
ssvv555
Sep 6, 2022
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I made a payment of Rs.1427.39 from MobiKwik Wallet to IRCTC on 24th Aug 2022 at 11 AM, but the transaction failed and my Rs.1427.39 was deducted from MobiKwik Wallet which is not showing in the Wallet History also. Please, my problem should be solved. All information for verification is given below
Wallet Register No. [protected] Email ID [protected]@gmail.com
Mobikwik customer support has been notified about the posted complaint.
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    D
    deepaks7203
    from Mumbai, Maharashtra
    Sep 6, 2022
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    Number of incident:- 2

    1. Date of refund initiated: 19th August 2022
    Amount: 1999.00/- From AMEX CC

    Descriptions: I purchased a suit from Myntra on 12th August and made the payment of Rs. 1999.00/- from my AMEX credit card via Mobikwik since the dress size was smaller than expected I returned it back for which refund was initiated by Myntra on 19th August as seen in the snapshots attached. This was also raised with Myntra for which they have provided the Bank refence no.[protected].

    Refund Expected:- 1999.00/- in AMEX CC

    2. Date of Incident: 21st August 2022
    Amount: 1499.00 twice
    Final Amount: 2998.00/- from Mobikwik Zip Account

    Description: I tried to place a order of suit on 21st August on Myntra twice of amount Rs. 1499.00/- once at 4:01 PM another at 4:04 PM but for this the amount was deducted from my Mobikwik Zip Account but unfortunately the order was not placed on Myntra site. Invoice for both the transaction is attached. Since this transaction was carried out from Mobikwik Zip account, the repayment was made with extra Rs. 613.69/- as late fee. I tried to reach out mobikwik customer support team on[protected] but was unable to connect with them. Also sent them mail on [protected]@mobikwik.com on 2nd but they haven't yet responded.

    In order to avoid any effect on my CIBIL score I have repaid the amount with late due on 6th September 2022
    1. Transaction Id: [protected] - Paid to L51302_Myntra Designs Pvt Ltd - Rs. 1449.00/- from Zip account + Rs. 50.00/- from Mobikwik wallet
    2. Transaction Id: [protected] - Paid to L51302_Myntra Designs Pvt Ltd - Rs. 1499.00/-
    3. Transaction Id: ZTD-22-CE958727CFACF - Paid to ZOMATO - Rs. 398.75
    4. Late payment fees - Rs. 613.69/-

    Total amount paid:- Rs. 3960.44 /- invoice attached

    Refund Expected: Rs. 3611.96 /- in wallet or in Bank account via UPI.

    Customer support from Mobikwik is not even reachable, frustated from past few day since Rs. 5000.00 /- is blocked.
    +8 photos
    Mobikwik customer support has been notified about the posted complaint.
    Sep 07, 2022
    Updated by deepaks7203
    Post this complain submission, I have been a victim of fraud transactions of around Rs. 25575/-. Worst experience ever.
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      H
      hatginev
      from Kolhapur, Maharashtra
      Sep 6, 2022
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      Address: Kolhapur

      Hi
      I had made one payment of 13096 on mobikwik on 19th Aug 2022 for my icici credit card bill payment.
      I had used an Indusand bank credit card for this transaction.

      I had checked the amount is deducted from my Indusand bank account.

      But from Mobikwik payment is not forwarded to icici bank credit card due to which icici bank applying extra charges like interest due to pending payment from Mobikwik.

      Details of transaction Amount is 13, 096

      I had attached transaction screenshot for your reference

      Mobikwik should process this payment either to ICICI credit car payment or revert to Indusand bank as 14 days passed after this transaction
      +1 photos
      Mobikwik customer support has been notified about the posted complaint.
      Sep 09, 2022
      Updated by hatginev
      Still Date not refund money, transaction show pending but payment deducted my account 19/08/2022
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        D
        Deepak Kumar Thodaty
        Sep 6, 2022
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        Loan amount 260 rupees

        I have paid my loan zip amount rs.260 before due date i e. On 5th September 2022. Money got deducted rs260 from my account which I paid and next morning that amount rs260 again got credited back to my account and for that mobikwik is charging rs.118 extra along with rs260. What is this I have paid money got deducted and again mobikwik credited that amount rs260 to my bank account. It is your fault and charging again rs 118+rs260....
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        K
        krshur
        Sep 6, 2022
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        I have already completed your repayment of the zip balance on time. Then why you charge me a penalty fee..also you are not updating my outstanding balance, yesterday i received refund from bewakoof please check or update my outstanding balance or waive my penalty fee also activate my zip account. below i attached a screenshot please check.
        my registered email id is [protected]@gmail.com
        +4 photos
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          P
          Pandurang Barure
          Sep 5, 2022
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          My money has deducted but rent payment money has not done
          Mobikwik customer support has been notified about the posted complaint.
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            H
            HHarsh Maheta
            Sep 5, 2022
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            Address: Registered Office Unit No. 102, 1st Floor, Block-B, Pegasus One, Golf Course Road, Sector-53, Gurugram, Haryana-122003

            I was regular customer of MOBIKWIK and some how use to pay the due on time but due to financial loss and recent my grandmother loss I am not in condition to pay the due and this I already inform to there team but still there team is creating mental torture and using my data and misusing it so please request to take action on attached number and please find the attached screenshot
            +1 photos
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              Kavya864sri
              from Rajahmundry, Andhra Pradesh
              Sep 5, 2022
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              Address: 14-212, laxmi Janardhan colony near dawaleswaram Rajahmundry 533125

              Hi Team,

              I have referred my sister and done with kyc and first transaction of 25 also.
              But both o[censored]s haven't received any cashback or referral amount.
              Can you please take a look?

              Thanks,
              Kavya
              Mobikwik customer support has been notified about the posted complaint.
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                T
                tehzeeb ahmad
                Sep 5, 2022
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                Mobikwik going to fraud showing successful amount transfer but not received amount bank account
                Before 15 days
                Mobikwik customer support has been notified about the posted complaint.
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                  tehzeeb ahmad
                  Sep 5, 2022
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                  Address: Dhanbad

                  Mobikwik zip wallet to Kotak Mahindra Bank account transfer but amount is successful but not received receiver bank account
                  Mobikwik customer support has been notified about the posted complaint.
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                    A
                    amarbharath
                    Sep 4, 2022
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                    Paid emi..but shows pending...it effects my credit my score and mobiqwick customer care not responding my phone call...
                    Mobikwik customer support has been notified about the posted complaint.
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                      B
                      Birla Prabhu K
                      from Sivakasi, Tamil Nadu
                      Sep 4, 2022
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                      Resolved

                      I booked a bus ticket on 26th July 2022 through mobikwik upi payment of Rs. 648.17.Ticket not booked and amount also not reversed back. Canara Bank also contacted you for chargeback, Bank replied me "As per our records the complain NO CRN 2223CA4247 RAISED BY YOU, in this regard we had raised a complain of chargeback to beneficiary bank, but they have rejected the claim citing reason beneficiary successfully credited Mobikwik need to process your refund".
                      Oct 20, 2022
                      Complaint marked as Resolved 
                      1.First I complain to my Bank but I didin't get proper response 2.So File a Complaint about my issue to RBI through this website https://cms.rbi.org.in/cms/indexpage.html#eng or Email at [email protected] Now I got Refund.
                      Mobikwik customer support has been notified about the posted complaint.
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                        Kavindra86
                        Sep 3, 2022
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                        6005 Rs. was transact with transaction I'd[protected] on Amazon for lic bill payment on 19 Jun 22 at 0928 AM and but transaction was failed. i was complaint many times against this transaction. still my deducted amount is not credited to my wallet. Please do needful action as soon as possible.
                        Mobikwik customer support has been notified about the posted complaint.
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                          V
                          Vishwas001
                          from New Delhi, Delhi
                          Sep 3, 2022
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                          Dear Sir,

                          The amount of 9355 get debited on 4th August from my mobikwik wallet has not received it back, contacted on customer support number more then 100 times but they always says that thereis a technical issue & we are working on it. I would request you to please look into the matter & help me getting the amount refunded back.

                          Regards,
                          Vishwas
                          +2 photos
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                            B
                            Birajsahu
                            from New Delhi, Delhi
                            Sep 3, 2022
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                            On 26 aug I made a transaction but that transaction failed and my money from wallet deducted.I am waiting for refund and try to contact with customer care but didn't receive any response.
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                              Sourav4572
                              from Dam Dam, West Bengal
                              Sep 2, 2022
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                              Date of Incident:- 28 Aug 2022 Time :7:52 P.M
                              Phone No. [protected]

                              Recharge not done but asking for payment in mobikwik Zip.

                              Showing as recharge done from Mobikwik Zip whereas I haven't recharged the same and also when I am asking for details regarding the recharge to Jio, they are telling me that no recharge is done through mobikwik for this number.
                              +1 photos
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                                H
                                from New Delhi, Delhi
                                Sep 2, 2022
                                Jun 15, 2025
                                This thread was updated on Jun 15, 2025
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                                Help support number 9933-30-0853 team service call .ino..

                                Address: Phin

                                Kjiyu hi...
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                                M
                                Mobikwik customer service number-09692-970-474 complain mobikwik all india
                                from New Delhi, Delhi
                                Sep 2, 2022
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                                Address: Andhra Pradesh

                                Complain mobikwik mail
                                Mobikwik customer support has been notified about the posted complaint.
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                                  Saraswati Ojha
                                  from New Delhi, Delhi
                                  Sep 2, 2022
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                                  After paying the due it's not updated yet in their system and recovery agent ask me to pay and send screenshot i already sent them but still company msg come to me and agent harrassing me.its2month ago . please clear the matter when i paid all its your duty to update it.i paid extra instead of 9250 they gave link of 10497to pay via twitter handle of mobikwik swat official.people completely harrashed by Mobikwik please shutdown the company otherwise people suicide by Mobikwik.my account disabled by them when i complain.and penalty continue ### ceo ### company
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                                    I
                                    Ijas N
                                    from New Delhi, Delhi
                                    Sep 2, 2022
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                                    I've made a transaction of Rs.8661.92 at OneMobiKwikSystemPLtd Gur On[protected], but the transaction has failed and money was deducted from the bank account, tried to contact the customer service but no response.
                                    My phone number [protected]
                                    Email ID ijas.[protected]@gmail.com
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