Mobikwik Complaints & Reviews

I'm having 2 concerns with you which I'm struggling to resolve this issue from last 10days i tried connecting to call centre, through help section even through social media team, none of them showed minimum courtesy and simply try to show the policy every time they are least bothered to understand my concern as a last resort I'm explaining this to you expecting some resolution.
Concern 1:

On 23rd of Aug i received a refund of 820/- which is reflecting in the statement but not getting tallied with the paylater balance it means payment is received but not credited to my wallet which is again a system error

I have all the proofs for this issues including the statement to proceed legally where I believe I will get the justice.

Concern 2;

Another 1928.78, refund given by Ajio on 24th not yet credited to my account

I'm tired complaining, no one is listening to me, This is some kind of fraud done by mobikwik

I purchased some items from westside wirth Rs 2064.60/- out of which I returned a couple of them for which I received refund.
The whole amount of Rs 2064.64/- was paid through MobiKwik Zip Facility.
After receiving the products I returned Westside successfully processed my refund worth Rs. 359 and Rs. 718 with Refund Reference no [protected] and [protected] but this amount never reflected in my Mobikwik Zip Wallet or Normal Mobikwik Wallet neither in my UPI account as mentioned in the attached images. It has been more than 3 weeks now since the refund was processed by Westside but no actions have been taken by Mobikwik.
Even they never pick up their customer center calls, I have tried many a times.

My order id from Mobikwik is [protected]
Date of Payment - 05 Aug 2022, 10:48 AM
Date of Refund initiated by Myntra - 19 & 23 Aug 2022

I have even paid back my dues to Mobikwik Zip Facility.

Please take necessary actions and process my refund of Rs 718/- and 359/-

Respected Sir / Madam,

Transaction Date :[protected]

I have already raised my issue regarding 1501.11 Rs debited from ICICI credit card through MobiKwik Application.
Amount is debited but not transferred to seller account. so today is the due date of my Credit Card.
so please refund my amount into the original resource.
Waiting for your reply

Regards
Anil Naik
[protected]

Dear team,

I had used Mobikwik app for Myntra txn.

I had cancelled order but still refund not credited by Mobikwik to my credit card.

Myntra already initiated refund on 19th August 2022 and reference no. of refund:[protected]

I am reachable on [protected]
PFA txn details and also myntra chat conversation

I requested them above 2 times to permanently close mobikwik zip service, they reply with a message it will close in 5 working days.after 2 months i complaining about this in consumer complaint platform.still zip is active and that amount shows in zip direct affect my credit score.it shows i loan a amount of zip amount which provided by mobikwik ZIP. Please help me out of this. I contacted them via customer service number, they do not connect to any agent just waited me about 31 minutes.
Help me out of this

Jul 03, 2022 12:36PM MSEB Mumbai Bill Payment Transaction Id: MK[protected] Paid :₹ 2, 730

Jul 03, 2022 12:40PM Add Money Transaction Id: 5e2e140fbe93e Received ₹ 50

Jul 18, 2022 9:41PM. Zip/PayLater Bill Payment Transaction Id: MBK[protected] Paid :₹ 2, 829 in this payment I have already paid the Activation Charges

Jul 18, 2022 9:41PM Add money Transaction Id: MBK[protected]. Received :₹ 99.

Aug 20, 2022 2:41PM. Zip/PayLater Bill Payment Transaction Id: MBK[protected]. Paid :₹ 99 Again Activation Charges Paid

Aug 20, 2022 2:41PM Add money Transaction Id: SurpMBK[protected] Received :₹ 99

Sep 1, 2022 4.27AM Showing Bill Generated ? Of ₹ 99

Dear reader,

I was paying on Milkbasket App via MobiKwik & razorpay gateway Rs. 1000.
Rs. 30 from Mobikwik wallet balance + Rs. 970 from Debit Card.

Transaction got failed but money deducted from bank account. Transaction was done on 30th August 2022 and still i haven't received the reversal of the same in my bank account.

Transaction details in Bank Statement:-
VIN/Mobikwik /[protected]/[protected]

Amount:- 970/-

Transaction details in razorpay gateway:-
Payment Id
pay_KBqKRQkrbn9sow
Attempted On
30th Aug, 2022 17:52:37 PM IST
Payment via
Mobikwik
Wallet

Amount 1000/- (970 + 30)

Thanks.

Till not received my refund from mobikwik, Hope this conusmer complaints not fake and they are here to help customers.

Still i am not received the withdrawal #2 loan amount Rs.4722, in my account, dated on[protected].
I tried several times to customer care executive, not connected and very poor customer service.
I complaint by email to [protected]@dmifinance.in dated on[protected], still no any reply and very poor customer service.

I had purchased a make my trip gift card worth INR 1000 from mobikwik on 21st August 2022. The gift card is present in the mobikwik account however when I try to redeem the gift card, it gives error that the gift card details are invalid. Please reset the gift card pin and send the updated details.

I have raised ticket via app, sent emails but still no resolution has been provided.

My adhar is already registered another account pls remove

Not received refunds. In the app its showing amount credited, but not credited in my account. Not able to raise a query in the app. After calling 10 times today in customer care, nobody is picking up the calls. The details of the transactions are given below.
Order ID : meesho-Yv6JTxWSHX-C8mk3-1
Dated 29 Aug 22 Amount - Rs 398
Order ID : meesho-Yw5gwKWhVEuNJo86-1
Dated 31 Aug 22.
Please do the needful.

When I login to my mobikwik account, it says the user is disabled.
My Mobile Number - +91 [protected]
Email - [protected]@gmail.com

I have 2 transactions of around 50, 000rs under process.
1 transaction amount of 25, 000rs is under refund status and another transaction amount of 25, 000rs is under refund. I want the transaction updates ASAP. The first transaction happened on Aug 26, 2022 and another on Aug 30, 2022.

I am not sure what is happening since I don't have any visibility on the status as i cannot able to login into my account. I have emailed many times and called many times, i got no response at all.
This is really frustrating.

I need some response from the mobikeik team as soon as possible.
This is intolerable.

I did the transaction Rs-4500 friend account my balance debited but not credit in my friend account

I transaction my friend mobikwik account rs1500 but deducted my balance and not credit my friend account

Hi
I had made payment to myntra for placing a order by adding my credit card in MobiKwik. Since I returned the product Myntra has refunded back the amount successfully but the amount is neither reflecting in bank account nor in MobiKwik wallet and myntra support is saying it has done they has given ARN number is[protected]

Please do the needful to sort out this issue at an early.

Regards

Satish Patel

Recently I booked 4 train tickets in IRCTC
Ticket Details:
1. IRCTC Cancelled Transaction No: [protected] with PNR No. [protected] was paid through Mobikwik zip facility and Refund Amount is 990 and Mobikwik Order ID: [protected]
2. IRCTC Cancelled Transaction No: [protected] with PNR No.[protected] was paid through mobikwik zip facility and Refund Amount is 1480.56 and Mobikwik Order ID : [protected]
3. IRCTC Cancelled Transaction No: [protected] with PNR NO: [protected] was paid through Mobikwik zip facility and refund amount is 1770 and Mobikwik Order ID: [protected]
4. IRCTC Cancelled Transaction No: [protected] with PNR No: [protected] was paid through Mobikwik zip facility and Refund Amount is 965 and Mobikwik Order ID: [protected]
IRCTC is successfully processed my refund with Refund id is as same as IRCTC Cancelled Transaction ID but this amount is not reflected in my Mobikwik Zip Wallet or Normal Mobikwik Wallet. It has been more than a week now since the refund was processed by IRCTC but no actions have been taken by Mobikwik.
Even they never pick up their customer center calls, I have tried many a times.

Date of Payment - 22 Aug 2022 for First 3 Transactions & 04/08/2022 for 4th Transaction
Date of Refund initiated by IRCTC - 27 Aug 2022

I have even paid back my dues to Mobikwik Zip Facility.

Please take necessary actions and process my refund of Rs 5205/-

Amount debited from my account but it is not reflecting in mobikwik app towards mobikwik xtra.

Iam unable to change security pin of mobikwik and when iam trying to change by opening security settings by trying with forgot security pin it is not taking me to next page and showing error something went bad please help me money got stucked in mobikwik wallet

I have used the zip amount in mobikwik. Before due date I tried making the payment but it shows my account is blocked. Tried seeking help through customer care but I received only tickets after tickets. Till date no response from Mobikwik reached me. They send me a procedure of sending account details and then aadhaar card picture, I did that too still my issue is unresolved. I am feeling helpless and depressed about the entire situation. I have never failed my payments. Now, I am having over dues without my fault. Is there anyone to help me out from this frustrating situation?