Mobikwik Complaints & Reviews

Hi Team,

I have referred my sister and done with kyc and first transaction of 25 also.
But both o[censored]s haven't received any cashback or referral amount.
Can you please take a look?

Thanks,
Kavya

Mobikwik going to fraud showing successful amount transfer but not received amount bank account
Before 15 days

Mobikwik zip wallet to Kotak Mahindra Bank account transfer but amount is successful but not received receiver bank account

Paid emi..but shows pending...it effects my credit my score and mobiqwick customer care not responding my phone call...

I booked a bus ticket on 26th July 2022 through mobikwik upi payment of Rs. 648.17.Ticket not booked and amount also not reversed back. Canara Bank also contacted you for chargeback, Bank replied me "As per our records the complain NO CRN 2223CA4247 RAISED BY YOU, in this regard we had raised a complain of chargeback to beneficiary bank, but they have rejected the claim citing reason beneficiary successfully credited Mobikwik need to process your refund".

6005 Rs. was transact with transaction I'd[protected] on Amazon for lic bill payment on 19 Jun 22 at 0928 AM and but transaction was failed. i was complaint many times against this transaction. still my deducted amount is not credited to my wallet. Please do needful action as soon as possible.

Dear Sir,

The amount of 9355 get debited on 4th August from my mobikwik wallet has not received it back, contacted on customer support number more then 100 times but they always says that thereis a technical issue & we are working on it. I would request you to please look into the matter & help me getting the amount refunded back.

Regards,
Vishwas

On 26 aug I made a transaction but that transaction failed and my money from wallet deducted.I am waiting for refund and try to contact with customer care but didn't receive any response.

Date of Incident:- 28 Aug 2022 Time :7:52 P.M
Phone No. [protected]

Recharge not done but asking for payment in mobikwik Zip.

Showing as recharge done from Mobikwik Zip whereas I haven't recharged the same and also when I am asking for details regarding the recharge to Jio, they are telling me that no recharge is done through mobikwik for this number.

Kjiyu hi...

Complain mobikwik mail

After paying the due it's not updated yet in their system and recovery agent ask me to pay and send screenshot i already sent them but still company msg come to me and agent harrassing me.its2month ago . please clear the matter when i paid all its your duty to update it.i paid extra instead of 9250 they gave link of 10497to pay via twitter handle of mobikwik swat official.people completely harrashed by Mobikwik please shutdown the company otherwise people suicide by Mobikwik.my account disabled by them when i complain.and penalty continue ### ceo ### company

I've made a transaction of Rs.8661.92 at OneMobiKwikSystemPLtd Gur On[protected], but the transaction has failed and money was deducted from the bank account, tried to contact the customer service but no response.
My phone number [protected]
Email ID ijas.[protected]@gmail.com

I'm having 2 concerns with you which I'm struggling to resolve this issue from last 10days i tried connecting to call centre, through help section even through social media team, none of them showed minimum courtesy and simply try to show the policy every time they are least bothered to understand my concern as a last resort I'm explaining this to you expecting some resolution.
Concern 1:

On 23rd of Aug i received a refund of 820/- which is reflecting in the statement but not getting tallied with the paylater balance it means payment is received but not credited to my wallet which is again a system error

I have all the proofs for this issues including the statement to proceed legally where I believe I will get the justice.

Concern 2;

Another 1928.78, refund given by Ajio on 24th not yet credited to my account

I'm tired complaining, no one is listening to me, This is some kind of fraud done by mobikwik

I purchased some items from westside wirth Rs 2064.60/- out of which I returned a couple of them for which I received refund.
The whole amount of Rs 2064.64/- was paid through MobiKwik Zip Facility.
After receiving the products I returned Westside successfully processed my refund worth Rs. 359 and Rs. 718 with Refund Reference no [protected] and [protected] but this amount never reflected in my Mobikwik Zip Wallet or Normal Mobikwik Wallet neither in my UPI account as mentioned in the attached images. It has been more than 3 weeks now since the refund was processed by Westside but no actions have been taken by Mobikwik.
Even they never pick up their customer center calls, I have tried many a times.

My order id from Mobikwik is [protected]
Date of Payment - 05 Aug 2022, 10:48 AM
Date of Refund initiated by Myntra - 19 & 23 Aug 2022

I have even paid back my dues to Mobikwik Zip Facility.

Please take necessary actions and process my refund of Rs 718/- and 359/-

Respected Sir / Madam,

Transaction Date :[protected]

I have already raised my issue regarding 1501.11 Rs debited from ICICI credit card through MobiKwik Application.
Amount is debited but not transferred to seller account. so today is the due date of my Credit Card.
so please refund my amount into the original resource.
Waiting for your reply

Regards
Anil Naik
[protected]

Dear team,

I had used Mobikwik app for Myntra txn.

I had cancelled order but still refund not credited by Mobikwik to my credit card.

Myntra already initiated refund on 19th August 2022 and reference no. of refund:[protected]

I am reachable on [protected]
PFA txn details and also myntra chat conversation

I requested them above 2 times to permanently close mobikwik zip service, they reply with a message it will close in 5 working days.after 2 months i complaining about this in consumer complaint platform.still zip is active and that amount shows in zip direct affect my credit score.it shows i loan a amount of zip amount which provided by mobikwik ZIP. Please help me out of this. I contacted them via customer service number, they do not connect to any agent just waited me about 31 minutes.
Help me out of this

Jul 03, 2022 12:36PM MSEB Mumbai Bill Payment Transaction Id: MK[protected] Paid :₹ 2, 730

Jul 03, 2022 12:40PM Add Money Transaction Id: 5e2e140fbe93e Received ₹ 50

Jul 18, 2022 9:41PM. Zip/PayLater Bill Payment Transaction Id: MBK[protected] Paid :₹ 2, 829 in this payment I have already paid the Activation Charges

Jul 18, 2022 9:41PM Add money Transaction Id: MBK[protected]. Received :₹ 99.

Aug 20, 2022 2:41PM. Zip/PayLater Bill Payment Transaction Id: MBK[protected]. Paid :₹ 99 Again Activation Charges Paid

Aug 20, 2022 2:41PM Add money Transaction Id: SurpMBK[protected] Received :₹ 99

Sep 1, 2022 4.27AM Showing Bill Generated ? Of ₹ 99

Dear reader,

I was paying on Milkbasket App via MobiKwik & razorpay gateway Rs. 1000.
Rs. 30 from Mobikwik wallet balance + Rs. 970 from Debit Card.

Transaction got failed but money deducted from bank account. Transaction was done on 30th August 2022 and still i haven't received the reversal of the same in my bank account.

Transaction details in Bank Statement:-
VIN/Mobikwik /[protected]/[protected]

Amount:- 970/-

Transaction details in razorpay gateway:-
Payment Id
pay_KBqKRQkrbn9sow
Attempted On
30th Aug, 2022 17:52:37 PM IST
Payment via
Mobikwik
Wallet

Amount 1000/- (970 + 30)

Thanks.