Mobikwik Complaints & Reviews

Hi Team,

I initiated a transfer of Rs. 5000 to bank account #[protected], but the transaction got failed and the money 5050 got deducted from my wallet and yet not credited to my bank account.

I raised a ticket #5755485 but there is no response.

I tried contacting helpdesk at +[protected] / +[protected], but still no response.

Request you to please help me with this as soon as possile

Dear Sir/madam, I transferred 1000 to Axis bank A/c no [protected] on 30 th Dec 16, But not credit in bank a/c nor credit in Wallet. I already Created Ticket no is #5754783, but there is no response. I tried to call customer care but there is no response. It is not showing also in transaction history. please check and give the fruitful solution ASAP. I will be thankful to you.

Sir,

I done a p2p transfer to a wrong number on December 29, 2016 in the evening of Rs 543 from my no. [protected] (email id - trivedi.[protected]@gmail.com). Till date this amount is still not cerdited to the number to which i mistakenly sent the amount. Following this I sent a mail to your customer service team and called too. At first they said that i will receive the entire amount in 24 hours. Then again when i called them on December 31st, they told me that you will get your entire amount in 24-48 hours. Today is January 2, 2017 and still i did not receive my amount. Please let me know, how much more i have to wait. Please help!

Sir i have transfer 1000 rs in my bank account for mobikwic wellet date on 11 december 2016 morning 2.24 am balance will be deductrd for my wellet but not be creat in my account. I have many complaint regarding for this and call customer care but call not be connected sirplese look into the mettar and refund my balance

My ticket nu
5648993
Bank ac.[protected]
Mob no.[protected]

Sir I used Mobikwik wallet to make train ticket on 4th December and 592.95 rs deducted from wallet, whereas ticket was not generated from irctc and no emails also received, but mobikwik did not returned the money into wallet. after many complaints, still no action taken. please look into the matter, because this fraud is happening with many people in India.

Two points redemption done on 15/12/2016 but money not credited to my Mobikwik wallet.

1) 1732 points from SBI rewardz worth rupees 433

2) 676 points from iobrewardz worth rupees 169.

Both transactions were successful and points deducted from my account but no money credited in my wallet. I tried calling their customer support many times, it rang for 10 - 15 minutes everytime but no one picked up my call. This is really frustrating. The SMSes I received from mokwik for the transactions and the points staments of my two cards are enclosed as proof.

Respected mobikwik officer,

Here I, mukesh ghasadiya would inform you that I have account with mobikwik with registered mobile no. [protected].On 21 st November I have purchased one product from bestdeal.TV website through your wallet balance.but somehow reason my order has been cancelled and they refund my payment on mobikwik wallet on same date only.
However my balance is not updated with this payment.
For proof I send the screenshot of my wallet history.

I have already complaint about same on your app. But I did not get response from last 13 days.it really hurts me about authenticity of your app.I tried your customer service no. ample of time but they didn't even receive call.just cassette ringing.

Do necessary for it.

1st complaint logged on 1st December:
Jeenay with email id [protected]@hotmail.com and mobile number is [protected], customer booked a bus ticket on 23/11/16 but bus get canceled from operator side, still, customer didn't get the reverse back of his ticket refund amount in his wallet, so pls check it.
# 5597359 Others01 Dec, 20166:03PM

2nd Update on the ticket:
Jeenay with email id [protected]@hotmail.com and mobile number is [protected], customer booked a bus ticket on 23/11/16 but bus canceled from operator side, still, a customer didn't get the reverse back of his ticket refund amount in his wallet, so pls check it.
01 Dec, 2016, 6:03PM

Reply to this ticket:
Namaste!
We understand that you have been charged for bus ticket but the bus was canceled.

Apologies for the inconvenience.

We request you to please share the PNR of the journey which got canceled, as there is two bus booking done by you so that we can further escalate it.

We request your cooperation while we resolve the issue.

Thank you for being a valued MobiKwik customer.

Regards
Team MobiKwik

The ticket was closed as resolved: I reopen the ticket and provide the details as asked.

25 Dec 2016, 9:39 PM
Hi Support, Order # BookingId: 23XD7DPXW3HAD0AY, PNR: 1WJZNi8VZX Date: 23 Nov 2016, 02:22 PM IST The above details of the bus ticket which was got canceled by the operator and still I am facing an issue with you guys to refund my money back. Thank you. Regards, Jeenay Shah.
25 Dec, 2016, 11:43PM

After 25days they asking for the PNR number and said we will confirm the same from the operator side and revert back your money within 48hours. Now it's almost 45days I booked the ticket and I didn't receive the money back in my account.

The bus provider with whom I booked the ticket for a luxury coach he called and said they canceled the bus and ask me to travel in the pathetic bus I denied to travel and they didn't return my money yet.

Mobikwik can't take any action against the provider to return my money as I didn't travel.

I had transferred 4225 rs. to my icici bank account but money had been deducted from mobikwik wallet but have not got any message from bank that amount credited to my account, i had did this on 30/12/2016.
Please resolved it as soon as possible, it 's urgent. I have attached pic of my transferred amount through mobikwik .
WHERE IS MY MONEYYYYYYYYYYYYYYYYYYYY

Dear Sir,

I have tried to book ticket on IRCTC website and my wallet debited for Rs.3322.38 but the ticket was not booked. I had to again book my ticket from some other sources. When my amount will be refunded.
Please find the attached invoice of debit details.

Ticket No. 5741833
Customer Name: Ankit Singh
Wallet ID: [protected]
Email id: ankit.[protected]@gmail.com

I had done a mobile recharge of 230 Rs on December 11, 2016 through Mobikwik and the amount was deducted from my Mobikwik balance but there was no any recharge done on my no [protected], subsequently mobile service provider sent bill with late fine.I am having transaction ID (EN[protected], as well as i am uploading receipt generated by Mobikwik for the said recharge.

Alok Kumar Raj
Patna
[protected]@gmail.com
[protected]

I was booked 2 ticket of nainital my ticket no 3HKR7X2 MY mobokiwik id is [protected]@yahoo.com and mobile no [protected] but default cancelled my ticket without any reason. and when i call him mobikwik customer care number not pic up at any time. i have tried in all time but there call center is not pick call and it play auto sound. and not getting any refund for ticket.

The offer stated to provided 100 % cashback or 500 maximum cashback whichever is lower.

I had shopped from pantaloon, kolkata on 25.12.2016 and my billing amount was rs. 3611/-. Mobikwik id is :[protected] and mobile number is [protected]

Again, on 25.12.2016 my billing amount was rs. 566/-. Mobiwik id :25286508 and mobile no. [protected].

As per the offer 500 rs each was to be credited in my account from mobikwik but no such amount has been credited.

During the previous brand factory sale., 400 rs were to be retired as cashback in my mobikwik wallet which did not come.. This is really fake and i want my money asap. I purchased just because of the offer but mobikwik did not provide me with the cashback. That's not good professialism and i don't intend to use it further if not provided with the cashback.

While adding 2000 rupees to my mobikwik wallet, my amount was deducted in my sbi account, but it was not added to my wallet.It was my first transaction in mobikwik. Lost 2000 .please resolve it quickly.I have filed ticket in mobikwik on[protected]...but no response from them.I have seen that most of the complaints of mobikwik are not solved..many complaints are in pending.I will b thankful i[censored] solve this issue quickly

I have reliance postpaid card on my name Harshrajsinh gohil and the thing is I paid my last month bill from this app but its not showing in there system yet I called them they I make sure from the app(Mobikwik), money is deducted from my account . Please solve this problem and if possible please refund me all the money.
Please get back to me faster
Thanks you
Harshrajsinh gohil

There was a offer from brand factory for cash back of rs.400 on purchasing of rs.2000 or more and paid through mobikwik wallet, and i have do the same but the cash back till today not received.
Please provide me the cash back or give me a certain period of time to get that
My mail [protected]@rediffmail.com
Mobile no.[protected], and please not it i have seen form a website that the cb will added in wallet automatically on or before 31-jan-16.

Hi,

My account id : [protected]@gmail.com, Last month month i open Mobikwik acccount and use my first busbooking code "BUSNEW" as per offers i got 200 cashback & 100rs buscode for next transcation for next bus booking while i am using 2 nd bus transcation code after apply the pop pop there are is sucessfull apply this coupan but i dont get 100rs offer cashback please do needful are cal my mob no-[protected] or give me ur toll free no and this my transtion id:86dac764d271 and i created to ticket regarding this issue "5727265" & "5722400" i dont get any response from ur side

Sir,
Last week i trasfered rs 64000 fro my hdfc saving account, for some my personnal issues, but now i not required for kept amount in mobikwik. And i will need total money again transsfer my hdfc saving account.

I will try to trasfer the amount, but not accepted its shown eligible only 5000 rupees only per month,

Please request my complain and resolve immediately

Thank you,
Ramesh. L

I have booked ticket PNR 4AYN3S3 from Rajahmundry to Chennai in Universal Travels through Mobikwik for the date 17th Dec 2016. Bus service was cancelled and amount is not refunded.

Raised complaint through app (help) with ticket/token no. 5675272. No updates further from Mobikwik.

Also accumulated above 6000 Mobikoins. Looking for redemption.. options are not available and shows 0 as net balance. Raised this through ticket/token no. 5687511.

Kindly resolve my issues and provide the refund and Mobikoins redemption.

Thanks

Karthick.