Mobikwik Complaints & Reviews

My last transaction of 5-dec-2016 which was imps transfer to bank account of corporation bank is showing successfully done but today the account holder is very tensed that money is not reached to his account. When i checked into my wallet history it's not showing invoice summary. If mobikwik is not transferred money to his account then refund my money. I also tried to contact mobikwik customer care on no. [protected] till 10 minutes no answer only ivr recording was asking me to hold and my mobile balance deducted. I'm really fed up with mobikwik. This is not first time when mobikwik doing fraud activity with customer. I'm requesting consumercomplaints.in to take an specific step against mobikwik.

Raised 2-3 tickets since 7th December, 2016, but no one bothered to respond for a transaction of Rs.3840 with Reference ID: 5431482cc1048 from one Mobikwik wallet to another Mobikwik wallet. Money deducted from my end, received a mail confirming that I sent money to ********00 but is "pending and awaiting acceptance of receiver" on 07/Dec/2016 at 10:34:17 pm. But now money is neither in my wallet nor in receiver's. Latest Ticket ID is 5628701.
Had attached screenshot of that mail too, tried to call customer care several times but wasn't attended.
I request a cancellation that transaction and refund of that sum of Rs.3840 back to my Mobikwik wallet ASAP.

Today in my mobikwik account i added 5000 rupees .but the same time it shows "user is disabled".moile [protected], email:[protected]@gmail.com, acount blance Rs
=5000 five thousand.but when i want to log in, it say"user is disabled"
i am sure that the user id, email, are 100% correct. please help for log in my id.i also tryed to forgot password many time.but it shows same message.date 10/12/2016

User with user id [protected]@yahoo.co.in has been disabled for no reason. I have been using this account from last 2-3 years and it was working fine but suddenly today when i tried to login I got the message that user is disabled.
I have added 500 rs just few days back. I think this is the new way of this company to earn money.

When i am trying to reach customer care with the details provided on the website. Nobody is picking the call.

Hi,

I have booked a bus ticket from Pune to Shirdi on Dec 2nd Saturday.

Please find details below.

PNR : K3X64C5
Seat Number : 15, 16
Boarding : Nashik Phata at 21:30
Operator Name: Guruprasad Travels (Bus type: Leyland Non A/C Executive )
Amount- Rs 446

Received a message on 2nd dec from Bus operator that the bus got cancelled. I contacted the bus operator and was told that the refund will be transferred to wallet on 4th dec.
On 5th dec I again talked to the bus operator and he told that the refund has been initiated from his end. But I did not got the refund yet.

I tried to reach mobikwik support several times but it always says busy.
I also send an email to the support id- [protected]@mobikwik.com but the delivery got failed may be because they are not accepting emails.
I further created a ticket in Mobikwik # 5617278 but it is still in progress and no action has been initiated yet.

Request you to kindly look into the matter.

Regards,
Rishabh
Mob +91-[protected]

Dear Sir,
I tried to recharge my mobile number on 5/12 through https://www.mobikwik.com after entering amount proceeded with the payment for recharge of rs:197/- it shows transaction failed i didn't received the recharge also but rs:157/- deducted from my Canara bank account, i received in massage & received mail also that rs:157/- is credited from me to mobikwik, please help us to get it back.
Regards
Anita

Hai dear,

When i transfer to bank account i lost money from my wallet but no amt credited to my bank account. Im waaiting since[protected]. Somebody please help me. Mail id [protected]@hotmail.com

Mobile number [protected]
Transaction took on[protected]
There is no transaction number appeared at the trasaction time. Its just happened. I lost money.

Hi,

I have booked a bus ticket from Thrissur to Chennai on Dec 4th Sunday.

Please find details below.

PNR : 499612
Seat Number : C4
Boarding : Thrissur at 10:35 PM
Bus Operator : Kallada Travels (Bus model : Scania)

Particular bus got an accident at Ernakulam and didn't come to Thrissur, so I didn't board into it. At 1:30 AM on Dec 5th, bus operator called me and told bus got cancelled, send mail to Mobikwik for refund.

As I checked in Mobikwik, there is no option to send email to support team.

Regards,
Sughesh.

I have booked bus ticket from mobikwik for bus travel on 28th dec at 7:30 pm (Pick up at lalghati bhopal) from bhopal to indore. I called bus operator 4 times bus phone was switched off.. At 8:30 am i tried couple more operator to drop me at indore but all buses are full.. Then i went back home and picked car fueled car with 710rs petrol.. I have also booked the ticket for indore to bhopal return but i have to cancelled as i took car to indore and cam back on 30th by again fueling 710 rs fuel. Now i m requesting to refunds 1420 of petrol they are not entertaining me.

Dear sir
I had added money through net banking from corporation bank from pune camp. Following are details of transaction
Transaction details as follows: account number : [protected] transaction date :[protected] withdrawal amount : 500.00 particulars : cn[protected] mobik merchant name:cc avenues otc:[protected] so please update my wallet & registered nos [protected]
Regards
P k wadke

Due to recent demonetisation, I though it fit to download MobiKwik App. I downloaded the same in last week of November 2016 and did some mobile recharge transactions through it. When my balance reached to Rs.72=00 in the wallet, they debited Rs.28=00 utilising my HDFC Bank Credit Card without my authority/information.
Due to this I received one message from HDFC Credit Card that the said transaction is not as per RBI Mandate . In the evening I got the Mobikwik customer care number through Just Dial and tried to contact them. But their computer was continuously speaking that their Representative will shortly attend the phone as he is busy with another call but to my surprise, the phone was not lifted at all even if I tried frequently. Thus there was wastage of Mobile expenses and mental torture.
Thereafter I called HDFC Credit Card Customer Care and I was forced to Block my existing card and have to request for issuing new card. Sir this is the plight of an educated person. How they can debit my account without my authority or punching OTP. This is nothing but a fraud by such agency and they should be de-licenced immediately so that other should not be cheated.
K V Rathod
Mobile No. [protected]

Mobikwik a pathetic!!! Service provider of e-wallet has disabled my account without any reason. They have not mentioned any reason for why my account is disabled and when i try to raise a complaint on their website by giving email & phone no. It till says 'user is disabled' they are not even allowing me to register a complaint with them. Company should be banned for doing such acts.

I have installed mobiwik app and never able to add money with new user cash back coupon. When i go to add money then they shows error and this is interesting when existing user tries then they are able to add very easily. There are some coupons "nocash", "double" etc which are applicable only to new user and with 50, 60 rs cashback on first time add money. When i used first time then payment add gone failed. When i tried second time then shown error that this coupon is invalid and used my balance is 0 never able to add money. I submitted complaint to their customer care but they are resolving this since last 7 days. I observed when some existing user tries then they are able add money.
My questing is why payment is failing only for new users when try to add coupon for any cash back.
Please take an actions against mobiwick for making fool to consumer.

Thanks
Nilesh n.

I have paid my BEST electricity bill through mobikwik for 2st time today and payment has been debited from my Account. But Bill has not paid yet. Why this is happened? Please refund my money back in my bank account otherwise i wil take a serious action against you. Reply me asap. [protected]. [protected]@yahoo.com. give my money back as fast as you can.

The biggest scam wallet app, any day they can just shut down and eat up all the consumers money in each wallet that are registered under them. Customer service doesn't work on the mentioned scheduled hours on the website! More than 1 hour no one responses from the other end. If you are trying to transfer money through IMPS from their wallet, it is a huge inconvenience as most of the times it wont go through. However money will get deducted from account.
They will not respond easily if you do not sugar coat and tell them your problem. In any kind of emergency, DONT ever think o[censored]sing this app as it will fail you big time. The cashbacks are most of the times not given. They will offer you assistance saying "Create a Ticket" on the website which in turn wont be taken care of. Thus, forget about the cashback you were supposed to receive. PAYTM is best. And am not a PayTm employee.

The tickets booked via mobikwik on National Travels Madurai to travel from Madurai to Chennai has been cancelled by the Travel agent. But, the money paid is not refunded yet.

Journey Date:[protected]

Seats: A1U

Ticket PNR: AGH3HAT

Operator PNR: TS-RB36128567VJI/76203/MDU - CHE 09:45PM

Total Fare: ₹ 500.00

Hi,

This is regarding the cash back of Rs.195 which has not credited to my Mobikwik wallet.

I booked one flight ticket from Via.com on 21st nov'16, that time there was the Mobikwik offer going on (and it is still there on Via.com), and I paid 2931 Rs (with the cash back of 195Rs).

I called 23rd nov'16 to the Mobikwik customer care and he told me that it will take 24hrs more to credit to my wallet....

I recharged my mobile no [protected] on 19 th for full talktime, but i did not get full recharge, instead a messge of net pack received. and so i filed complaint about on 20 november 2016. on 22 november again gave reminder for that... and after that again i recharge for full talktime for rs.125/- as shown in mobikwick app.again i received messege abount net pack instead of full talktime. Why it happened? Please help me to get my money back... otherwise i will go to consumer court. It is mistake of mobikwik and Tata dokomo... why should i suffer?

I have registered this no. to mobikwik account : [protected], and transfered Rs. 10000 from Debit Card. But when i login to the MobiKwik account is sends OTP to the above said mobile, and when i enter the otp the message pop ups saying "User is Disabled"

I made a complaint to the customer care, they registered the complaint and said it will be resolved in 72 hours. Now almost 6 days has passed but i didn't got the resolution of my problem.

This has been going since 20 sept 2016.

This has reached its highest limit now. Whenever i tried to get this issue resolved which is ongoing since a lot of time something or other happens. I dont feel safe anymore transacting any money with u all people. complaints are in progress since such a long time yet no progress what u all do is just nod ur head and reply with saved messages which is not even relevant to the topic. i am about to move consumer forum and national customer court about insecurity of the money transaction by u all people. my details - soumyajit ghosh with email address [protected]@gmail.com and mobile number [protected].

This is the second time i faced this issue so i have send all screen shots the bank rewardz points were redeemed by mobikwik and the amount was not added in mobikwik wallet.

1st incident happened in 20 sept 2016 where i lost rupees 13.

2nd incident happened in 27 nov 2016 where i lost rupees 21.

Total amont lost is rupees 34.

Please add that amount as u can see the bank has already cleared that amount in mobikwik's name.