Mobikwik Complaints & Reviews

Respected mobikwik officer,

Here I, mukesh ghasadiya would inform you that I have account with mobikwik with registered mobile no. [protected].On 21 st November I have purchased one product from bestdeal.TV website through your wallet balance.but somehow reason my order has been cancelled and they refund my payment on mobikwik wallet on same date only.
However my balance is not updated with this payment.
For proof I send the screenshot of my wallet history.

I have already complaint about same on your app. But I did not get response from last 13 days.it really hurts me about authenticity of your app.I tried your customer service no. ample of time but they didn't even receive call.just cassette ringing.

Do necessary for it.

1st complaint logged on 1st December:
Jeenay with email id [protected]@hotmail.com and mobile number is [protected], customer booked a bus ticket on 23/11/16 but bus get canceled from operator side, still, customer didn't get the reverse back of his ticket refund amount in his wallet, so pls check it.
# 5597359 Others01 Dec, 20166:03PM

2nd Update on the ticket:
Jeenay with email id [protected]@hotmail.com and mobile number is [protected], customer booked a bus ticket on 23/11/16 but bus canceled from operator side, still, a customer didn't get the reverse back of his ticket refund amount in his wallet, so pls check it.
01 Dec, 2016, 6:03PM

Reply to this ticket:
Namaste!
We understand that you have been charged for bus ticket but the bus was canceled.

Apologies for the inconvenience.

We request you to please share the PNR of the journey which got canceled, as there is two bus booking done by you so that we can further escalate it.

We request your cooperation while we resolve the issue.

Thank you for being a valued MobiKwik customer.

Regards
Team MobiKwik

The ticket was closed as resolved: I reopen the ticket and provide the details as asked.

25 Dec 2016, 9:39 PM
Hi Support, Order # BookingId: 23XD7DPXW3HAD0AY, PNR: 1WJZNi8VZX Date: 23 Nov 2016, 02:22 PM IST The above details of the bus ticket which was got canceled by the operator and still I am facing an issue with you guys to refund my money back. Thank you. Regards, Jeenay Shah.
25 Dec, 2016, 11:43PM

After 25days they asking for the PNR number and said we will confirm the same from the operator side and revert back your money within 48hours. Now it's almost 45days I booked the ticket and I didn't receive the money back in my account.

The bus provider with whom I booked the ticket for a luxury coach he called and said they canceled the bus and ask me to travel in the pathetic bus I denied to travel and they didn't return my money yet.

Mobikwik can't take any action against the provider to return my money as I didn't travel.

I had transferred 4225 rs. to my icici bank account but money had been deducted from mobikwik wallet but have not got any message from bank that amount credited to my account, i had did this on 30/12/2016.
Please resolved it as soon as possible, it 's urgent. I have attached pic of my transferred amount through mobikwik .
WHERE IS MY MONEYYYYYYYYYYYYYYYYYYYY

Dear Sir,

I have tried to book ticket on IRCTC website and my wallet debited for Rs.3322.38 but the ticket was not booked. I had to again book my ticket from some other sources. When my amount will be refunded.
Please find the attached invoice of debit details.

Ticket No. 5741833
Customer Name: Ankit Singh
Wallet ID: [protected]
Email id: ankit.[protected]@gmail.com

I had done a mobile recharge of 230 Rs on December 11, 2016 through Mobikwik and the amount was deducted from my Mobikwik balance but there was no any recharge done on my no [protected], subsequently mobile service provider sent bill with late fine.I am having transaction ID (EN[protected], as well as i am uploading receipt generated by Mobikwik for the said recharge.

Alok Kumar Raj
Patna
[protected]@gmail.com
[protected]

I was booked 2 ticket of nainital my ticket no 3HKR7X2 MY mobokiwik id is [protected]@yahoo.com and mobile no [protected] but default cancelled my ticket without any reason. and when i call him mobikwik customer care number not pic up at any time. i have tried in all time but there call center is not pick call and it play auto sound. and not getting any refund for ticket.

The offer stated to provided 100 % cashback or 500 maximum cashback whichever is lower.

I had shopped from pantaloon, kolkata on 25.12.2016 and my billing amount was rs. 3611/-. Mobikwik id is :[protected] and mobile number is [protected]

Again, on 25.12.2016 my billing amount was rs. 566/-. Mobiwik id :25286508 and mobile no. [protected].

As per the offer 500 rs each was to be credited in my account from mobikwik but no such amount has been credited.

During the previous brand factory sale., 400 rs were to be retired as cashback in my mobikwik wallet which did not come.. This is really fake and i want my money asap. I purchased just because of the offer but mobikwik did not provide me with the cashback. That's not good professialism and i don't intend to use it further if not provided with the cashback.

While adding 2000 rupees to my mobikwik wallet, my amount was deducted in my sbi account, but it was not added to my wallet.It was my first transaction in mobikwik. Lost 2000 .please resolve it quickly.I have filed ticket in mobikwik on[protected]...but no response from them.I have seen that most of the complaints of mobikwik are not solved..many complaints are in pending.I will b thankful i[censored] solve this issue quickly

I have reliance postpaid card on my name Harshrajsinh gohil and the thing is I paid my last month bill from this app but its not showing in there system yet I called them they I make sure from the app(Mobikwik), money is deducted from my account . Please solve this problem and if possible please refund me all the money.
Please get back to me faster
Thanks you
Harshrajsinh gohil

There was a offer from brand factory for cash back of rs.400 on purchasing of rs.2000 or more and paid through mobikwik wallet, and i have do the same but the cash back till today not received.
Please provide me the cash back or give me a certain period of time to get that
My mail [protected]@rediffmail.com
Mobile no.[protected], and please not it i have seen form a website that the cb will added in wallet automatically on or before 31-jan-16.

Hi,

My account id : [protected]@gmail.com, Last month month i open Mobikwik acccount and use my first busbooking code "BUSNEW" as per offers i got 200 cashback & 100rs buscode for next transcation for next bus booking while i am using 2 nd bus transcation code after apply the pop pop there are is sucessfull apply this coupan but i dont get 100rs offer cashback please do needful are cal my mob no-[protected] or give me ur toll free no and this my transtion id:86dac764d271 and i created to ticket regarding this issue "5727265" & "5722400" i dont get any response from ur side

Sir,
Last week i trasfered rs 64000 fro my hdfc saving account, for some my personnal issues, but now i not required for kept amount in mobikwik. And i will need total money again transsfer my hdfc saving account.

I will try to trasfer the amount, but not accepted its shown eligible only 5000 rupees only per month,

Please request my complain and resolve immediately

Thank you,
Ramesh. L

I have booked ticket PNR 4AYN3S3 from Rajahmundry to Chennai in Universal Travels through Mobikwik for the date 17th Dec 2016. Bus service was cancelled and amount is not refunded.

Raised complaint through app (help) with ticket/token no. 5675272. No updates further from Mobikwik.

Also accumulated above 6000 Mobikoins. Looking for redemption.. options are not available and shows 0 as net balance. Raised this through ticket/token no. 5687511.

Kindly resolve my issues and provide the refund and Mobikoins redemption.

Thanks

Karthick.

Why I am not get promotional cash back amount 20% against Order # 23980277 Date 19 Dec 2016, 05:29 PM IST AT Vishal Mega Mart against my purchase via Mobikwik Wallet.

Even I cannot able to contact Mobikwik Wallet customer service center. IVR not working properly.

Mobikwik Wallet customer care not given reply of my emil also.

I want resolution asap.

I paid to make my trip thru mobikwik wallet today, ( ref number HMBK[protected]) for Rs 4871/- to book a train ticket thru make my trip.

Make my trip has confirmed that they did not receive money and hence my ticket did not get booked. (the make my trip ref number is NR[protected]C01. it says that transaction has been unsuccessful).

Mobikwik customer care insists that money has been paid to make my trip and are being unhelpful.

So both make my trip and Mobikwik are not willing to help and find a solution

Please help and have my money refunded.

Regards

Shilpi Tripathi
[protected]

I'm paid my electricity bill in 22-12-16 that i receiced sucessful massage but acter some time i chacked my bill in e-mitra than show your bill is pending...
Mobiwki charged my wallet but bill is pending i call customercare there no response my calll...
O i eequest to you please paid my electricity bill.. If you concern than my alternate no. [protected]

I have booked ticket PNR 4AYN3S3 from Rajahmundry to Chennai in Universal Travels through Mobikwik for the date 17th Dec 2016. Bus service was cancelled and amount is refunded.

Raised complaint through app (help) with ticket/token no. 5675272. No updates further from Mobikwik.

Also accumulated above 6000 Mobikoins. Looking for redemption.. options are not available and shows 0 as net balance. Raised this through ticket/token no. 5687511.

Kindly resolve my issues and provide the refund and Mobikoins redemption.

Thanks

Karthick.

I had ordered food on 23rd Dec, 2016 from Pikwik through their website. While the transaction failed the first time, the amount 1200 INR was deducted from my account. Since the transaction failed I went ahead second time and the transaction processed successfully.
However the money deducted in the first transaction did not rollback. Please see the order ID's below and request you to rollback the same.

Payment Id: pay_6wOnZa8cHcgUkS

Payment Id: pay_6wOm6N58MOXH75

Dear sir.

We have transacted on 17.12.2016 from mobikwik for electricity bill payment of rs. 1910/-. However the amount is deducted from mobikwik wallet but no payment has been made for the electricity bill (Torrent power). The details regarding transaction are as under :

Electricity bill service no. : 3032946
Mobile no. : [protected]
Registered email id : [protected]@gmail.com
Complaint ticket id : 5669542


We also have contacted your customer care executives and every time we are told to wait for 48 hours.
On thursday (22.12.2016) we contacted senior executive rahul and he told that you will get refund in 48 hours for sure, but no money has been added to mobikwik wallet till now.
Today itself on 24.12.2016 we talk to senior executive krishna and he again told to wait till monday.
Kindly look into matter as soon as possible and refund the money by adding the same in mobikwik wallet.