Mobikwik Complaints & Reviews

Dear sir,

Last week Brandfactory announced Christmas offer of 60% off and 400 Rs Mobikwik cash on purchase of 5000. I purchased apparels of Rs. 10000 but did not get 800 Rs. cashback as the cashier said Mobikwik server is down.

Second from last 5 days I have been trying to transfer Mobikwik wallet money to SBI bank account but it's not working. When I wrote to customer care of Mobikwik they only apologised and said problem is towards my bank side. If it was so I transferred 1000.0 Rs to my bank account successfully. But this happened only once.
Also I used the same bank account for getting money into my mobikwik wallet.

I am very irate with mobikwik. I transferred INR 377 from my bank to mobikwik wallet on 19 Dec 16 but my mobikwik wallet was not updated. When tried calling mobikwik customer support, nobody answered my call. So I created a ticket (ticket#: 5686173 and 5679950) on mobikwik website under my login for the issue but mobikwik saying they never received any amount from bank. When contacted my bank, they are claiming successful transfer of INR 377 to mobikwik wallet. I have contacted my bank and they say amount transfer was successful and thay are asking me to provide this reference #: [protected] for the transaction that happened. Kindly resolve my issue asap.

My MobiKwik account has been disabled for no apparent reason. Still have 224₹ in the wallet.

I can't complain via my account as it has been disabled and consumer care number is either busy or switched off. Many people have the same issue like mine and feel cheated.

It reflects negatively on your company's image. Kindly resolve the situation at the earliest.

Email Id- [protected]@gmail.com

Sir, i reuqest to you that my mobikwik account is suddenly shwo user is disabled, date=10/12/2016. My user name is:[protected]@gmail.com and my mobile no:[protected], account available balance rs:5000 (Five thousand rs), i am complain to you but no respons, i am also called mobikwik help line, i am all document submitted 5 days but my user is same problem, please sir help me! Please please.. My ticket no is 5635220

Dear Sir/Madam

i hereby like to inform you that i have been given the offers from Brand Factory to make payment of shopping and get upto 400 rupee cashback. so i have made the payment (copy of bill as been attached with this mail), they have asked me to wait for 48hrs from the date of payment but more than 72 hrs has been passed no cash back has been received till date.

i m providing you some details of payment such as :

1. payment of Rs 2056 has been made from mobiwik account on 18/12/2016, login number : [protected].

2. payment of Rs 2357 has been made from mobiwik account on 18/12/2016, login number : [protected].

I request you to please kindly look into the matter seriously and credit my accounts as per your cashback policy, i hope you will look into my matter and do the needfull

Thanks & Regards

Atul Krishna Tiwari
[protected],

Paid my electricity bill through mobikwik but the bill is still unpaid though money was deducted.

On raising the request ticket with mobikwik for why is the status unpaid.
They promised to get back on the status in 48 hrs.
And no reply yet.

Below are the transaction and communication details of mobikwik.

Please help me to get through this.

Thanks,
Shubham

Sir, as i had got an offer while doing shopping at a mall, i had added of rupees 6000 to mobikwik wallet, but at the cash counter no otp received, so i had lost cash back upto 1600 rupees. Moreover now i am unable to transfer money back to my bank account. Not even able to recharge my mobile using the wallet money. I had contated customer support, but they always telling all their executives are busy. It's been 5days, but tired of calling or getting any response from the fraud people. My ticket i'd is#5678964. Plz do a early response or else iwill lodge a police complaint against the company.

As the offer suggested in brand factory (Future group) if someone pays the bill (More than 2000) through mobikwik he will get flat rs.400 as cashback.
After 48hr also i didnt get my cashback.
The brand factory members told us that the cash back will be available to you within 48 hr but it is not happened as they told us

Mobikwick id - [protected]...

My id is [protected]@rediffmail.com and registered mobile no is [protected]
I made irctc ticket on dated 8/9/16 for rs. 5017.17 invoice no. [protected] later cancelled for same 10/12/16 refund of same tell date not credited in my mobi account rs. 4620/- however as par irctc statement they have already refunded amount dated 14/12/16 bank refund txn id[protected]
I am afrad from your poor service for refund, i suffered this type of thing before

I tried your care no. Many times but nobody picket the phone

When i am going submit ticket in this regard message showing below
Allow us to resolve your previous queries first. Thank you for your patience

I had done a IMPS transfer of Rs.1000/=( Rupees one thousand ) from my registered mobile No.[protected] to my SBI bank account NO.[protected] on 14.12.2016 and although my wallet was debited the proceeds have still not been received by my bank.I have been trying to contact the customer care daily 12 to 15 times during the past one week, they keep you on hold for 5 minutes and then cut off the call without hearing the complaint.Have also tried to reach them through complaint ticket ID No.5693274 with no success . Have also tried to approach them through [protected]@mobikwik .com their another redressal forum but am yet to get a response.
Would be grateful if the matter is resolved immediately.
Poonam Trehan,
tel no.[protected], email: [protected]@yahoo.co.in

I have purchased a mobile for croma and paid through mobikwik and their was cashback of rs 1000 but not recieved cashback till now...as i called to customer care no. It busy all the time. So cant get response. I have also submit a complaint ticket but didn't get any respnse for it. As the mobikwik is worst for me now. And as well as no new offer are their in mobikwik.

Details
Registered no. [protected]
Name gaurav

My user is disabled 10/12/2016, user name: [protected]@gmail.com.mobile number is [protected].account balance five thousand(5000).i submitted my all documents and i am called mobikwik help line number, my complain no is 5635220.but my user is locked, problem no solved.please please sir help me!so sir i request to you if you solve my user i thankful and love you sir.

I am Sofikul Sardar from kolkata, I have trasfered money from my mobikwik account to my bank account on 20/12/2016, while I was transferring from I entered my axis bank a/c no- [protected] and IFSC code UTIB0000026 instead of axis bank a/c no- [protected] and IFSC code UTIB0000026
the account no i entered is not matched with the IFSC code, though the money was transfered.

Please take a step in which I ca get my cash back

Thanks
Sofikul Sardar

HI,

Everyone, i have added Money to wallet on 9dec 2016 still not refunded rs1200,

I have proofs, my bank transactions are successful. Today is 21st and no response from customer support, they dont even pick the calls, terrible.

I have attached screenshots from bank statement here.

I cannot understand what they are waiting for, not even a response saying no transactions are done at their end.

I am seriously fed up with the service and will share with my friends.

Dear sir,
I have done a Videocon DTH recharge on[protected] for ₹200.Money was deducted from my account still I not received the money.They given their website if money is deducted it will be cretited to your account with in 3-7days.Almost 1month over, so many days I was complained no reply, customer care service is very very poor.I want my ₹200 as soon as possible.you should credit to my account number.

Ticket PNR[protected]
Operator PNR[protected]

This is my PNR Number for bus travel booked through Mobikwik in gpahmed travel on[protected] at 12.20pm (Wednesday) from chennai to bangalore. But please note that I didn't able to get that bus till 2.00pm. I was waited there with my wife for such a long time. I called so many times the operator they didn't even answer my call also i called mobikwik i can't able to reach. So I enquired in that omni bus depot with somebody they said that So many busses are cancelled due to the death of Chief Minister. After that I reached Mobikwik for refund they said they will get back with solution. And i raised a ticket for more than 3 times. They simply saying that operator is saying that the bus is not cancelled. If the bus is not cancelled why should i have wait there till 2'o clock with my family. and Why i should didn't get any calls from them.

My registered Mobile Number is [protected]

Hi, I have transferred amount of Rs. 265 on 17th December from my Mobikwik Wallet to my Bank Account through Mobikwik App.I have provided my Account Number, IFSC Code and when it asks for Account name in a new page, i gave my First & Last name. But it picks some Random name and selects some person ([protected]@gmail.com) and my amount got transferred to him without any confirmation.
Remember this is a very Critical Bug in your App and because of this i had lost my amount of Rs.265/- from my wallet. I need my money back and want to remind that why should i loose my money because of your defective App.
Also i raised a ticket in Mobikwik but still the query is in progress and its not yet resolved. I need my money back.
My Mobikwik details:
Id : [protected]@yahoo.co.in
Amount transferred : Rs.265
Date : 17th December

Thanks.

My Mobikwik wallet number is [protected] and email - [protected]@gmail.com

On 15th dec'16 . I made a transfer of 2000 to my bank Account from Mobikwik wallet. My wallet was debited but my bank account was not credited and invoice of the transaction is showing blank.

My Bank Ac details
[protected] (Union Bank of India)

Plz kindly solve the issue.

These people have blocked my account which has 5000 rs and i have called atleast 20 times since today morning none of them are replying or helping me to gain my money
infact they cut the call after listening to the whole problem
not even replying me in mobikwik tickets
i dont know why they doing this when we need money the most

Yesterday evening... When i was trying to transfer money to my bank account but at that time error was occurring, thats why i have call to customer service of mobikwik he tell you can transfer the money on another mobile no, but by mistake it was happen on [protected] instead on [protected] but this money not getted to me... I have call the custumer service of mobikwik he tell it wont get to you... What is this if such error was occuring at the time of money trasfer then who will be resposible for this...& now i am trying to calling on mobikwik custumer service number but there no one was responding... This type of worst service provided by this online service provider then it may be very harmfull to people...

Please provide the solution for this