Mobikwik Complaints & Reviews

I have a account in mobikwik, I have done a recharge on mobile through mobikwik on[protected] for rs. 130 and rs.179 . The balance got deducted from my bank account but my recharge was not done. So, I waited whole day . but my recharge was not done. so, I thought that i will get refunded within 2-3 days . but that also not happen . So, compliant them about this at their website and also called their customer care and told it, they said me that it will get refunded within a week . after 2 week, I tried to login but it shows that your user is disabled. So, I called the customer care and compliant about this, but they said that their system is not working, So, called after 3-4 hours after. but, after that my call is getting disconnect automatically . try after so many times and tried every possible way . Now, I am writing here. So, please see my compliant.

Hello in my account there is some balance and its showing that account is disabled here is my account details [protected]@yahoo.co.in
kindly look at this matter and activate my account.

Mobikwik disabled my account all by itself not sure why? linked to my email id [protected]@yahoo.co.in
Been few days its same, had sent them mail for same but no response as well. Seems like they want to eat all my remaining balance, and defraud me.

Bus booking through mobikwik suck!!

Its been more than 3 weeks since i have completed by travel now, i yet to get the cash back of bus booking through modikwik. Here is my
Transaction id: 3utasu7msha1w2an|3kgmtz7q3a.

This is first time i used bus booking service of yours and was having a worst experience in term of cash back and even the fair were higher as compare to other providers. Expecting a cash back of rs 200.

Please address my concern. Thanks you!

As i booked the bus ticket for indore to mumbai form raj ratan travelers than i cancelled it again within 18 hrs and as per the policy terms mentioned in the site, you have to refund me the full amount but the amount which i received was not full, mobiwik deduct some amount.

I already registered the complaint about it and talk with your customer support about this.

Please refund me the full amount as soon as possible. you can check the attached screenshot for the details.

In august of 2015 i bought a ms lumia 640 ds which came with an offer from mobikwik.
As per offer the user would get 3600 rupees cashback, where a user could redeem this offer on a monthly basis by adding 300 or more in his wallet through debit/credit card and he would get a 300 rupees cashback. this could be done for 12 months.
Tempted by the offer i registered myself as a user on mobikwik app and was able to avail the offer for the first month ie; in august.
During next month (nov) when i tried to redeem this offer the app rejected the code calling it invalid. i generated a ticket with their support system on the app itself.
A few days later i get a reply saying that they are facing some technical glitch and that i should try login in again after some time.
And i did so.
But the issue prevailed.
Again i reported the issue. this time after almost a month later they answered me. they said that i am not eligible for the offer for so and so reason (please see the screenshots). one of the reasons being fraudulent activity.
To be honest i didn't even noticed until a few weeks ago. when i came across this message i was appalled by their reply.instead of clearing out the issue they are putting all the blame on me.
Although i am totally eligible for the offer but even if i'm not they should provide a legitimate reason for the same.
This issue is not of money i didn't get. it's about duping people. luring them with lucrative offers and then not delivering and above all blaming them for their denseness in believing in you and your offers.
Although i'm not sure if this issue will be heard but still for reference i'll be dropping my ticket number and some screenshots.
Ticket #3873636

I recharged my wallet with 550 but i cant see it when i log in to my account to book bus ticket on my friend's advice. But it landed on some error page like some thing went wrong. I called customer care immediately and explained about the issue they said they will provide a solution within 2 hours which is nothing. He said that you will get the money back within 2 hours but still i didn't get it. Since then i was calling them they simply ask my details every time i call them. They dont provide any tracking number for our complaints so we need to spend 20 mins to explain about our problem every time. Paytm is really better than this and it was my mistake to choose mobikwik over it, will never use this in my life time and wont recommend to my friends circle for sure as my stupid friend did to help them not getting under unwanted situations like this.

Booked a bus ticket through mobikwik app. On cancellation of the same i did not receive the refund amount.
I have raised the issue through their app but they have failed to refund my amount back.
They keep asking me the details which i have already shared.
They tell they have not received any confirmation on cancellation of the ticket, which I have the sms.I have also shared the sms with them but still no response.

I purchased microsoft lumia 640 with mobikwik offer of rs.300 per month for 12 months. but, after 5 months it has stopped giving cashback. i have raised the complaint through the customer support, but, issue is not solved.

It says that offer is no longer valid for me.

But, in the terms and condition of the offer page there was no statement stating that mobikwik have the right to cancel the offer.

I've had 2 instances where I received cash back (promotion), confirmed via email and my balance is still 0. One was a Myntra order cash back txn ref : 532d09c835f76 on 05 July 2016 and the other ticketsnew cash back txn ref : 535o34efc3897 on 11 June 2016. I am awaiting mobikwik to respond and Im very disappointed with your unprofessional approach.

Dear mobikwik,
I have cancelled the the said ticket before 24 hours and as per the policy on 109.9 rs. Should be deducted but you have deducted 845 rs,
Please refund 989.1 rs to my account.


Pawan kumar
[protected]
— forwarded message —
From: mobikwik
Date: wed, jun 22, 2016 at 1:45 pm
Subject: booking confirmation on mobikwik, pnr ts-mwik30478340yqu,[protected], delhi to manali
To: [protected]@gmail.com


Eticket

Delhi
Manali
Journey date:[protected]
(1) seats: 15
Ticket pnr: ts-mwik30478340yqu
Operator pnr: 11631
Total fare: ₹ 1099.00
Boarding details
[protected]
Delhi


Manali
Reporting time:16:00 departure time:06:00
Operator details
Delhi-manali (Blanket, water bottle, hcarging point, thigh rest, wif
Operator contact number
[protected], [protected]
2+2, mercedes benz multi axle semi sleeper, ac, video
Note: please carry a print-out of this as the operator does not accept mticket/ go paperless. Carry this mticket.
Boarding address
Karnal bypass, by pass, cng petrol pump
Seats
15 pawan tiwari male 37
Please note: in the case of cancellation, please refer to the terms and conditions. Kindly call the mobikwik customer support for any queries.
Cancellation policy (Deduction percentage)
From 0 hr. To 24 hr. 100%
From 24 hr. To 72 hr. 10%
From 72 hr. To 168 hr. 5%
From 168 hr. To 720 hr. 0%
Terms and conditions

I have transferred 200 rs two times..means 400 rs..bt i did not get the amount in mobikwik wallet...bank is also teing that they have transfered the the amount to mobikwik...

Hello sir/mam
I am reposting the same complaints, mistakenly i had change the complaint status as 'resolved'.. But the truth is, at 29th of june i filed a complaint but till now i didn't get a single message from mobikwik.. What i should do now??
My name is priya mooventhan. I did my mobile reacharge through mobikwik app in my mobile (28.06.2016). To the airtel number, but i didn't encounter my balance being updated... I have complained twice, filled two ticket complaints to the mobikwik help line. But till now there is no reply. I need my money or recharge to be done.. My invoice order number is en[protected] for amount 145 and en[protected] for amount 230..
Please take necessary action!!!
Thank you

I got the transaction message from my bank, but i have still not recieved the amount in my mobikwik wallet
The transaction id is 56347d73c0317

Hello sir/mam
My name is priya mooventhan. I did my mobile reacharge through MOBIKWIK APP in my mobile yesterday( 28.06.2016). But I didn't encounter my balance being updated...I have complained twice from yesterday, filled two ticket complaints to the MOBIKWIK help line. But till now there is no reply . I need my money or recharge to be done..My invoice order number is EN[protected] for amount 145 and EN[protected] for amount 230..
Please take necessary action!!!
Thank you

Hello sir actually in my mobikwik wallet i added a amount of money in it. After some time they disable my account. And they wanted a passbook snap to enable my acnt. Bt i dont able to found any transaction related to mobiwik because lot of trasactions were there, more then 6 months my acnt. Is disabled plz do something.

And i send a snap too of my passbook id proof
Also try to contact them.

Today 27.06.2016, till now i have not received my amount back. I gave a call to customer care officer (Mobikwik) almost 5 times, they are responding after 30-50 min, i have wasted my time. As mobikwik mentioned that they need 7 to10 working days, today is 13th working day. Still customer care officer asking for more 48 hours. Will mobikwik refund my amount in this year (2016) or you need 7 to 10 years?

Please read below...

Balu did one trantion on siggy's food on 7.51pm[protected]rs tranction id-[protected] amount is debited but order not confrim please cehck
09 jun, 2016, 11:30am

Namaste!

We understand that your money deducted for failed transaction.

Apologies for the inconvenience.

For now, the status of your merchant transaction is successful at our end.

We would like to inform you that it takes 7-10 working days to receive the refund from merchant and we instantly credit it to your wallet.

Please note: cashback is only given for successful transactions and not against cancelled transactions.In case of partial refund or cancellations the cashback is credited on pro-rata basis.

Thank you for being a valued mobikwik customer.

Best wishes!
Team mobikwik

I've done 1626/- rupees transaction for hotel booking on makemytrip through mobikwik wallet, but transaction got failed and my 1626/- rupees deducted from my mobikwik wallet. I complaint on mobikwik mobile application (Kindly find attached image) and also on customer care service on 9/06/16. They gave me assurance 3 times that i got my money back in my wallet within 7-10 working days as mentioned in the attached images, still ive not get my money back in the wallet. So request you to short out this problem as soon as possible.

Dear sir/madam i did formalities of adding balance in wallat but balance dabit from my card but not received in wallat app so how can i get my refaned i received this massage from ur side... Place contact me on [protected]..
To pay rs. 100.00 to mobikwik, from your card xx...5902, use otp. Beware! Only fraudsters ask otp on phone. Otp is 312604. Don't share with anyone.

Mobikwik is a cheater company. poor customer care

Mobikwik registered mobile number - [protected]

i am unable to create ticket coz my account disabled.

Was making payment on - bookmyshow.com
Amount - 522 on 6th june 2016

Issue - transaction failed and i accoount got disabled requesting to activate my account.

I was booking my tickets and the transaction got faile, i requesting to revert it back to my bank account. i am still waiting that amount...