Mobikwik Complaints & Reviews

Dear mobiwik,
Today morning we have received call from mob no. [protected]; he told me; he is calling from mobiwik headquarter delhi but this number is belongs from bihar vodafone circle.
This person asking me my credit card details for mobiwik account credit.
Kindly check this number with your office if this number is not belongs to you kindly take a strict action against him.

Source of call :
Today morning we have submit a complain in reliance communication where we mentioned some payment mis-communication details.
That guys take my number from this complaint due to all complaint view in public place.


Thanks
Rohit

I have mobikwik account in which i had kept a balance of rs. 1400. But day after adding this balance in my aacount, i was not able to login my account. I tried to reset but i received message that my wallet has been locked. I call mobikwik customer several times but i couldn't make it, since long waiting list. One day after a long waiting i was able to talk to rep of mobikwik, but it was of no use since he told to validate my my account on mobikwik site. I tried but i was not able to do so. Then i called mobikwik care and told them to close my account refund my money, the rep assured me that within 48 hour my money will be refunded to my bank account and also send confirmation mail. But till now i received nothing. I want refund of my money amounting to rs 1400.

I added 1000inr from my boi account to "mobikwik wallet" account, the money wasn't added in my mobikwik account.
I registered a ticket in mobikwik regarding this issue regarding the failure transaction which is not reversed to my bank account inr1000.
Transction on february 2016 and now it's april 2016.
Still the problem not solved by mobikwik.

Ref: mobikwik ticket # 4368600, 08 feb, 20163:09pm

Kindly close the issue.
Regards
Rajmohan

I have done transaction on 7 april that otp came on my mobile no. Without asking any email from mobikwik
I have screenshot of that otp came from mobikwik
And screenshot of money deduction of 403.96
From my account.

I was doing transaction of payment of train tickets on makemytrip by payment through mobikwik wallet then i was asked to enter mobile no. That u registered with mobikwik then i entered mobile no. [protected] then otp came on my no. After that my debit was save in that account that i have used many times for my transaction than after that mobikwik asked me to add 403.96 rs than i put my cvv code and after that otp from my bank after entering otp of bank bank page was remained for half an hour... And my balance from bank account was deducted after that i looked for mobikwik wallet login i was asked to enter my email but i forgot my email linked with my mobile no.[protected]
My atm card was saved in mobikwik wallet as i use it mostly for transactions


By the name of mine yogendra singh dhakad
But now customers support of movikwik is not helping me as saying that it is for security reasons you have tell your lasst two transactions
And i have proof of yesterday transaction on my mobile and in my passbook with my id card but than also they are not solving my issue,
If mobikwik want their security than at transaction time also they should have asked for my email id instead of mobile no. Registered with mobikwik


For security reasons i can give you my id card or bank account no. Associated to me...
If need to verify me as my atm card was saved in mobikwik wallet of yogendra singh dhakad

I have a recharge on mob no [protected] of rs 470 it was succesful in mobikwik but do not confirmation sms from reliance postpaid madhya pradesh so plss refund my 470 rs or it can be added in my reliance postpaid account this mobikwik company is very lazy others company are very good as compare to mobikwik

Money is deduced from bank account on name of mobikwik and they said they don't have any information about the transaction.the issue is running from 20days.they always mail that they don't have information, and bank want reference no. And they are not providing reference no. Also . the consumer care never receive a single call . the service of customer care too dumb.

Hi. I have purchased lumia 640 and there was a cashback offer from mobikwik that on recharge for 300rs using coupon code lum300.
As per their commitment, this offer is valid till 15 november 2016, once in a month, maximum 12 time.

Because of this offer, along with me, two of my friends and two of my relatives purchased this produnct.

This offer worked only for two month, then they start showing invalid coupon. On talking to customer care, they provided new coupon code, which again worked only for two two months.

I talked to their team again and this time they say that they have rights to change the policy.
Can you please help me out?
As per offer they was suppose to give cash back up to november2016 or min. 12 months.

Hi Team,

I was going through my HDFC credit card EMI option where i found a transaction of 12500 INR on Mobikwik which has been converted on 6 months EMI option for a transaction on 29th jan 2016. I just want to know that where did i spent this money and want the complete details on it. I have already registered a complaint on this with Mobikwik. The card number for the transaction is 489377******5543 and the loan id for the...

I added 1000INR from my CUB account to Mobikwik account but the transaction failed and money wasn't added to my mobikwik account. I complained regarding this issue to mobikwik that the transaction failed but the amount of 1000INR was debited from my account and I didn't got the refund back. The balance of 1000INR was debited from my bank account but till date it's not refunded back. I added money in the month of February 2016 and it's April 2016. I don't know it's bank database problem or mobikwik but I want my money back.
Bank details
City Union Bank
Acc no.-[protected]
Acc holder-MUFADDAL BOHRA
Branch-Tambaram
Mobikwik acc. details
[protected]@gmail.com

Please help for this issue

I have recharged my Airtel no. by mobikwik app for 3g of 309 rs. As per mobikwik they have to provide me 1.3gb for 28 days But service provider provides me 1.3gb for 21 days, .This is wrong description provided by mobikwik, So please provide me actual balance according to mobikwik add ..
Please look into this problem & also try to solve my problem as soon as possible.
cell number --[protected]
Regards
manoj kumar...

On dated 21.04.2016 @ 1.15pm rs 948 debited from citi bank credit card but not recharged d2h or not added my money on my wallet.

Need my money urgently on my wallet.

I tried many times to contact customer care numbers but its hopeless, no number answered, , , , hours and hours hold receiver...

Customer care numbers mentioned on internet are not correct, need to update and required good service.

Please revert urgently with resolutions

Gopal mane
[protected]

My lovely brother mobikwik user since last 1 year but i create new account on 20/4/2016 and then try to login but error shows user is disabled problem.My mobikwik wallet closed without my permission or warning .Error message " user is disabled " account create on 20/4/2016 with adding money rs 250.Please .Activate my account my email- hamara.[protected]@gmail.com and primary number- [protected] my wallet balance rs 250 .Contact-[protected]

The amount 240/- got deducted from my bank account but it was not reflecting in my wallet. The issue is happen on 13th jan 2016. I have contacted customer support for minimum 4 times. I got 2 complaint number on this 4206170 and 4653828 ( raised by mobikwik team) . On this complaint as they as asked i have sent my bank account statement 2 times. This is the worst experience i ever received from a recharge websites. Their customer contact number is not atoll free number also. I have spend more than 2 hours calling them. This is the normal automated replies that i'm getting from their team.

Namaste! We understand that your money deducted but not updated in your mobikwik wallet. Apologies for the inconvenience. We would like to inform you that your payment was successful and the amount has been added to your mobikwik wallet. In case your wallet has not been updated, the amount automatically gets credited back to the same account within 3-15 working days from the date of transaction. This may vary from bank to bank as per their guidelines, which is beyond our control. Please contact your bank for further information. Thank you for being a valued mobikwik customer. Regards mobikwik team

Namaste!

We understand your wallet is not credited with money however your bank account is debited.

Apologies for the inconvenience caused due to this.

We checked and found that your payment was unsuccessful as mobikwik did not get an update from your bank for this transaction. Please send us your updated bank statement at [protected]@mobikwik.com with this ticket number so that we can check.
Thank you for being a valued mobikwik customer.
Regards
Mobikwik team

What a bad experience.

Hi. I have purchased Lumia 535 for getting cashback from mobikwik and now using Mobikwik on my Lumia 535 and doing recharge for 300rs using coupon code LUM300. Every time i use it, and coupon code applies successfully, The change code in December & January.but this time, its showing "Invalid coupon " Then they said that they rights to change the policy know their policy has change but before purchase of the they mention this type of policy us. In policy the mention the offer is valid till 15 November 2016. then how can they change policy in between Can you please help me out? but as per offer they was suppose to give cash back up to December 2016 or min. 12 months.

Hi. I am using Mobikwik on my Lumia 540 and doing recharge for 300rs using coupon code LUM300. Everytime i use it, and coupon code applies successfully, The change code in December & January.but this time, its showing "Invalid coupon " Then they said that they rights to change the policy know their policy has change but before purchase of the they mention this type of policy us. In policy the mention the offer is valid till 15 November 2016. then how can they change policy in between Can you please help me out?

Message received from bank account of rs 67 debited in favour of mobikwik account on 19 April 2016 at 08:28 pm.
still the money is not credited I have lodge a complaint in their website and not received the message yet.
They are not picking up their toll free no. also.
mobikwik account email id:
adi.[protected]@gmail.com
so pls look over it as fast as u can

Mobikwik account got disabled. (Ramprasad.[protected]@gmail.com)
My amount of 8, 000/- got blocked in the account.
As requested by you, i've already submitted my documents, few months earlier itself. But you couldn't keep-up ur promise of re-opening my account.

My intention is to continue this account, with all the benefits/offers provided by you.
But if you not interested to have me as your customer, atleast return my money to my bank account
Or
If you want to see happiness in your customers, then please re-enable my account "ramprasad.[protected]@gmail.com" and let me use my account.
Please do the need-ful.

I am add money 285 from bank of india debit card but payment was successful debit in my account but not add money my wallet
I try 2nd time inb axis bank was payment successfully add my seller 285

But fist time boi transitions made payment in my account or not refund in account 285
Tran.Date 10/04/2016
Payment mode boi debit card
Tran no. Medr/mobikwik/3553
Amount. 285
No any response by mobikwik
Or not refund in my amount more long time

Rahul kumar
Rahulkumar1990.[protected]@hotmail.com
M.[protected]

I have Rs.128 in my mobikwik wallet. Whenever I try to use that amount it goes for OTP. After a while it says alternate number & primary number should not be same. Its more than 20 days. I complained 14 to 15 times. But they are not unblocking my account
Ticket number. # 4721170, # 4722869

I have recharged my no. [protected] (Telenor) with mobikwik on 11.04.16 at 18:55hrs for rs. 518. According to mobikwik site as well as telenor site i should get talktime of rs. 628/- but i got only rs. 452/-.
I raised the issue with mobikwik vide ticket no. 4775544 abd asked them to add further rs. 176/- as talktime on my telenor no. [protected].
They denied to help and asked us to contact telenor team for further support.
Then i raised a complaint on telenor for the same but even after continous effort and communication with them they are denying to add rs. 176/- extra on [protected] which was not added at the time of recharge.

I request this forum to kindly intervene in the matter and ask telenor and mobikwik to add rs. 176/- on [protected] and provide me compensation for all the difficulty i had to face since last 9 days.

Regards,
Satyam
[protected]/[protected]
[protected]@gmail.com