Mobikwik Complaints & Reviews

Sir / Madam
I wish to request you to help me regarding the fraud transaction made by a stranger using my credit cards details.
The number by which he made a call is [protected].
I want to give you another airtel number that is [protected] by which I received another fraud call stating that he is
an axis bank staff name Rajat Sharma AXIS GU 17 A. on 9 May 2016.
I wish to inform you that FREE CHARGE and SHMART has reverted back the fraud transactions for which I am extremely thankful to them.
I request you once again to help me nab the person who has made this fraud transaction.
I have sent the details of the fraud transactions in my previous mail.
Thanking you,
SEEMA MEHTA

Sir/ Madam
I am Seema Mehta living in New Delhi . There has been a fraud transaction of amount 1700/ using my credit card on 29 April 2016 at around 2:44 pm.
The Transaction ID is[protected]. I had spoken to the concerned office and was given this mail id to report.
The status of this transaction is in open . Kindly help me at the earliest .
My Mobile Number is [protected].
I will be extremely thankful for the support from your end.
Thanking You
Seema Mehta

Hello,

Greetings,

I tried to book bus tickets on 30/04/2016 (around 5:40 PM) through MMKTRAVELS.in for Puducherry to Bangalore travel date on 16/05/2016.

I selected payment gateway as mobikiwi wallet and used YesBank netbanking for the payment of Rs 1423.10.

In between transaction failed and money got deducted from the account.

Kindly look into this issue ASAP. It has been more than a week I m waiting for the reversal.

Note:- I booked same tickets by initiating another transaction using hdfc credit card.

Thanks.
S.MUTHUKUMARAN
Mob : [protected]

Money was debited on8/5/2016 from sbi bank, but not updated in mobikwik wallet till to now, i create complaint no:4909871, transaction no:532505fda8352
Amt:675/-, i was ringed number of times to customer service mobile numbers but they are not lifting phones, i think cc numbers are bluff. I requesting to pls resolve my problem as early as possible.

Hi Team,

I have done a payment of 494 RS on 8th May. And it wqas 20% cashback on Big basket if we pay through mobikwik, but I have not got my money till now.

Can you please assure that I will get that amount in my mobikwik wallet.
I am trying to contact mobikwik customer care numbers but I don't know how both the numbers are coming busy for continuously 15 mins since morning.

Please contact me ASAP.

Regards,
Priya
[protected]

I booked tickets for 24 movie at 2.30 and paid it through mobikwik but it turns out that i didn't get the tickets and our money is gone .when i complained to the customer care at 2.45 they asked for 2 hours time.our show was at 6.30 and i was calling him from 6 and he didn't not respond ..now we want our money back ..this very reckless not responding to our complaint and offering good service .this can't be tolerated .we missed our movie and lost money ..they better pay us back.

tickets order id:olclmopqzomyq6ochqw2

I want recharge the moblie of rs 521.
Mobikwik shown recharge successful but not recharged only payment deducted.

My cell no [protected]

Details below
Dear,

Thank you for your order from http://www.mobikwik.com

For your convenience, we have included a copy of your order below. The charge will appear on your credit card / account statement as 'ccavenue.com'


Order# ccavenue reference # order date

5323b8085d[protected]/05/2016 12:59:01


Billing details

Customer: | rajkumar.[protected]@gmail.com | [protected]
Address:,,.In
Customer ip: 125.23.226.18
Pay mode: net banking - standard chartered bank
Bank ref #:[protected]-[protected]
Instructions:

Gross amount: inr 521.00
Order amount: inr 521.00

Net payable: inr 521.00


Shipping details

Contact person:
Address:,,.


Customer care
http://www.mobikwik.com
Email : [protected]@mobikwik.com
Contact info :[protected]

This is to bring to your notice that some one has used our SBI account & made transaction at Mobikwik. Yesteday i.e. 6th May 2016 My Father has received an call from unknown number & he collect some account details ( SBI ) from him. Please find below Transaction Number of the purchases is for your reference, Request you to stop the delivery of the products immediately & help us to retrive our amount.

Transaction No:-
1) POS 760852 - Rs. 2000/-
2) POS 764458 - Rs .3, 000/-


Kindly request you to stop transaction from the particular Mobikwik account & let us know the further action that we need to take to retrive the amount at our account.

All the payment has been made through SBI account .

Account Holder Name - Nilkanth Mahabal ([protected])

If the delivery of the product has been made please provide us with the address details for Police action please.

Thanks & Regards,
Heramb Mahabal
[protected]

On 21st april 2016 while i was trying to purchase some grocerry from ask me grocery rs.1365 deducted from my mobikwick wallet but not transferred to the merchat at 11:20 pm. Trying several mails to their customer care, even when we call to their customer care no. S call picked up automatically and price for the call started and keep on hold for 20-30 minutes thus deducetd 100s of rs. While trying customer care. I thing this is a fraud wallet and must be closed as soon as possible.

Sir/mam,

I had already raised a ticket on mobikwik site. Ticket no. #4863383 and #4882422.
Complaint is :
I made a puchase on ruplee app for rs.1000/- and as per their offer if you pay through mobikwik wallet you will get 15% cashback upto rs.1000/-, so i made by mobikwik the transaction date is 30th april and as per terms the cashback is to be credited within 24hrs.
Also the matters was brought by me in front of mobikwik in above said tickets on 30th april and on 3rd may 2016. But no reply from them and tickets are still in progress. This is kind of cheating with customers by mobikwik and ruplee both.

My email id : [protected]@gmail.com
Mobile number [protected]

Please do solve this at early. I will be thankful

Mobikwik Order no:[protected]L_P_1381591
Ticket Id: 4876086

Its been 10 days to resolve my problem . Mobikwik deducted money from my wallet but not talking about refund.

Mobikwik and Mebelkart both are doing fraud with customer.
Mobikwik deducted money from wallet and not paying to mebelkart.Or mebelkart lying . I dont know.

When I contacted to mobikwik they are not responding properly.
users are advised not to rely on Mobikwik services.

User id - [protected]@gmail.com
User number- [protected]

Hi Mobikwik,
This is regarding the Recharge of Below Aircel no. I recharged from the mobikwik site. According to information on Mobikwik site i should get following plan. For Rs449, Rs 349 TT + 3 GB 3G/2G Data + 399 Local & STD SMS. Data & SMS Validity 60Days.

This was clearly mentioned in Your Site. When i checked aircel site, they mentioned it as Website only offer and I didnot get any offer except "Free Local calls for 18 days" which is not the offer i want.

It is a mistake from your Side to Mention their Web only offer in Your Website and Misleading me to recharge. I request you to refund my money to my account as i essentially got nothing for the Recharge of 449Rs i did. Following are the details of the transaction.


Service Description Prepaid Mobile Recharge
Service ID [protected]
Transaction ID EN[protected]
Transaction Date Tue May 03 09:13:41 IST 2016
Transaction Amount Rs. 449.0

Regards,
Sathish

Dear mobiwik,
Today morning we have received call from mob no. [protected]; he told me; he is calling from mobiwik headquarter delhi but this number is belongs from bihar vodafone circle.
This person asking me my credit card details for mobiwik account credit.
Kindly check this number with your office if this number is not belongs to you kindly take a strict action against him.

Source of call :
Today morning we have submit a complain in reliance communication where we mentioned some payment mis-communication details.
That guys take my number from this complaint due to all complaint view in public place.


Thanks
Rohit

I have mobikwik account in which i had kept a balance of rs. 1400. But day after adding this balance in my aacount, i was not able to login my account. I tried to reset but i received message that my wallet has been locked. I call mobikwik customer several times but i couldn't make it, since long waiting list. One day after a long waiting i was able to talk to rep of mobikwik, but it was of no use since he told to validate my my account on mobikwik site. I tried but i was not able to do so. Then i called mobikwik care and told them to close my account refund my money, the rep assured me that within 48 hour my money will be refunded to my bank account and also send confirmation mail. But till now i received nothing. I want refund of my money amounting to rs 1400.

I added 1000inr from my boi account to "mobikwik wallet" account, the money wasn't added in my mobikwik account.
I registered a ticket in mobikwik regarding this issue regarding the failure transaction which is not reversed to my bank account inr1000.
Transction on february 2016 and now it's april 2016.
Still the problem not solved by mobikwik.

Ref: mobikwik ticket # 4368600, 08 feb, 20163:09pm

Kindly close the issue.
Regards
Rajmohan

I have done transaction on 7 april that otp came on my mobile no. Without asking any email from mobikwik
I have screenshot of that otp came from mobikwik
And screenshot of money deduction of 403.96
From my account.

I was doing transaction of payment of train tickets on makemytrip by payment through mobikwik wallet then i was asked to enter mobile no. That u registered with mobikwik then i entered mobile no. [protected] then otp came on my no. After that my debit was save in that account that i have used many times for my transaction than after that mobikwik asked me to add 403.96 rs than i put my cvv code and after that otp from my bank after entering otp of bank bank page was remained for half an hour... And my balance from bank account was deducted after that i looked for mobikwik wallet login i was asked to enter my email but i forgot my email linked with my mobile no.[protected]
My atm card was saved in mobikwik wallet as i use it mostly for transactions


By the name of mine yogendra singh dhakad
But now customers support of movikwik is not helping me as saying that it is for security reasons you have tell your lasst two transactions
And i have proof of yesterday transaction on my mobile and in my passbook with my id card but than also they are not solving my issue,
If mobikwik want their security than at transaction time also they should have asked for my email id instead of mobile no. Registered with mobikwik


For security reasons i can give you my id card or bank account no. Associated to me...
If need to verify me as my atm card was saved in mobikwik wallet of yogendra singh dhakad

I have a recharge on mob no [protected] of rs 470 it was succesful in mobikwik but do not confirmation sms from reliance postpaid madhya pradesh so plss refund my 470 rs or it can be added in my reliance postpaid account this mobikwik company is very lazy others company are very good as compare to mobikwik

Money is deduced from bank account on name of mobikwik and they said they don't have any information about the transaction.the issue is running from 20days.they always mail that they don't have information, and bank want reference no. And they are not providing reference no. Also . the consumer care never receive a single call . the service of customer care too dumb.

Hi. I have purchased lumia 640 and there was a cashback offer from mobikwik that on recharge for 300rs using coupon code lum300.
As per their commitment, this offer is valid till 15 november 2016, once in a month, maximum 12 time.

Because of this offer, along with me, two of my friends and two of my relatives purchased this produnct.

This offer worked only for two month, then they start showing invalid coupon. On talking to customer care, they provided new coupon code, which again worked only for two two months.

I talked to their team again and this time they say that they have rights to change the policy.
Can you please help me out?
As per offer they was suppose to give cash back up to november2016 or min. 12 months.