Mobikwik Complaints & Reviews

Hi. I have purchased lumia 640 and there was a cashback offer from mobikwik that on recharge for 300rs using coupon code lum300.
As per their commitment, this offer is valid till 15 november 2016, once in a month, maximum 12 time.

Because of this offer, along with me, two of my friends and two of my relatives purchased this produnct.

This offer worked only for two month, then they start showing invalid coupon. On talking to customer care, they provided new coupon code, which again worked only for two two months.

I talked to their team again and this time they say that they have rights to change the policy.
Can you please help me out?
As per offer they was suppose to give cash back up to november2016 or min. 12 months.

Hi Team,

I was going through my HDFC credit card EMI option where i found a transaction of 12500 INR on Mobikwik which has been converted on 6 months EMI option for a transaction on 29th jan 2016. I just want to know that where did i spent this money and want the complete details on it. I have already registered a complaint on this with Mobikwik. The card number for the transaction is 489377******5543 and the loan id for the...

I added 1000INR from my CUB account to Mobikwik account but the transaction failed and money wasn't added to my mobikwik account. I complained regarding this issue to mobikwik that the transaction failed but the amount of 1000INR was debited from my account and I didn't got the refund back. The balance of 1000INR was debited from my bank account but till date it's not refunded back. I added money in the month of February 2016 and it's April 2016. I don't know it's bank database problem or mobikwik but I want my money back.
Bank details
City Union Bank
Acc no.-[protected]
Acc holder-MUFADDAL BOHRA
Branch-Tambaram
Mobikwik acc. details
[protected]@gmail.com

Please help for this issue

I have recharged my Airtel no. by mobikwik app for 3g of 309 rs. As per mobikwik they have to provide me 1.3gb for 28 days But service provider provides me 1.3gb for 21 days, .This is wrong description provided by mobikwik, So please provide me actual balance according to mobikwik add ..
Please look into this problem & also try to solve my problem as soon as possible.
cell number --[protected]
Regards
manoj kumar...

On dated 21.04.2016 @ 1.15pm rs 948 debited from citi bank credit card but not recharged d2h or not added my money on my wallet.

Need my money urgently on my wallet.

I tried many times to contact customer care numbers but its hopeless, no number answered, , , , hours and hours hold receiver...

Customer care numbers mentioned on internet are not correct, need to update and required good service.

Please revert urgently with resolutions

Gopal mane
[protected]

My lovely brother mobikwik user since last 1 year but i create new account on 20/4/2016 and then try to login but error shows user is disabled problem.My mobikwik wallet closed without my permission or warning .Error message " user is disabled " account create on 20/4/2016 with adding money rs 250.Please .Activate my account my email- hamara.[protected]@gmail.com and primary number- [protected] my wallet balance rs 250 .Contact-[protected]

The amount 240/- got deducted from my bank account but it was not reflecting in my wallet. The issue is happen on 13th jan 2016. I have contacted customer support for minimum 4 times. I got 2 complaint number on this 4206170 and 4653828 ( raised by mobikwik team) . On this complaint as they as asked i have sent my bank account statement 2 times. This is the worst experience i ever received from a recharge websites. Their customer contact number is not atoll free number also. I have spend more than 2 hours calling them. This is the normal automated replies that i'm getting from their team.

Namaste! We understand that your money deducted but not updated in your mobikwik wallet. Apologies for the inconvenience. We would like to inform you that your payment was successful and the amount has been added to your mobikwik wallet. In case your wallet has not been updated, the amount automatically gets credited back to the same account within 3-15 working days from the date of transaction. This may vary from bank to bank as per their guidelines, which is beyond our control. Please contact your bank for further information. Thank you for being a valued mobikwik customer. Regards mobikwik team

Namaste!

We understand your wallet is not credited with money however your bank account is debited.

Apologies for the inconvenience caused due to this.

We checked and found that your payment was unsuccessful as mobikwik did not get an update from your bank for this transaction. Please send us your updated bank statement at [protected]@mobikwik.com with this ticket number so that we can check.
Thank you for being a valued mobikwik customer.
Regards
Mobikwik team

What a bad experience.

Hi. I have purchased Lumia 535 for getting cashback from mobikwik and now using Mobikwik on my Lumia 535 and doing recharge for 300rs using coupon code LUM300. Every time i use it, and coupon code applies successfully, The change code in December & January.but this time, its showing "Invalid coupon " Then they said that they rights to change the policy know their policy has change but before purchase of the they mention this type of policy us. In policy the mention the offer is valid till 15 November 2016. then how can they change policy in between Can you please help me out? but as per offer they was suppose to give cash back up to December 2016 or min. 12 months.

Hi. I am using Mobikwik on my Lumia 540 and doing recharge for 300rs using coupon code LUM300. Everytime i use it, and coupon code applies successfully, The change code in December & January.but this time, its showing "Invalid coupon " Then they said that they rights to change the policy know their policy has change but before purchase of the they mention this type of policy us. In policy the mention the offer is valid till 15 November 2016. then how can they change policy in between Can you please help me out?

Message received from bank account of rs 67 debited in favour of mobikwik account on 19 April 2016 at 08:28 pm.
still the money is not credited I have lodge a complaint in their website and not received the message yet.
They are not picking up their toll free no. also.
mobikwik account email id:
adi.[protected]@gmail.com
so pls look over it as fast as u can

Mobikwik account got disabled. (Ramprasad.[protected]@gmail.com)
My amount of 8, 000/- got blocked in the account.
As requested by you, i've already submitted my documents, few months earlier itself. But you couldn't keep-up ur promise of re-opening my account.

My intention is to continue this account, with all the benefits/offers provided by you.
But if you not interested to have me as your customer, atleast return my money to my bank account
Or
If you want to see happiness in your customers, then please re-enable my account "ramprasad.[protected]@gmail.com" and let me use my account.
Please do the need-ful.

I am add money 285 from bank of india debit card but payment was successful debit in my account but not add money my wallet
I try 2nd time inb axis bank was payment successfully add my seller 285

But fist time boi transitions made payment in my account or not refund in account 285
Tran.Date 10/04/2016
Payment mode boi debit card
Tran no. Medr/mobikwik/3553
Amount. 285
No any response by mobikwik
Or not refund in my amount more long time

Rahul kumar
Rahulkumar1990.[protected]@hotmail.com
M.[protected]

I have Rs.128 in my mobikwik wallet. Whenever I try to use that amount it goes for OTP. After a while it says alternate number & primary number should not be same. Its more than 20 days. I complained 14 to 15 times. But they are not unblocking my account
Ticket number. # 4721170, # 4722869

I have recharged my no. [protected] (Telenor) with mobikwik on 11.04.16 at 18:55hrs for rs. 518. According to mobikwik site as well as telenor site i should get talktime of rs. 628/- but i got only rs. 452/-.
I raised the issue with mobikwik vide ticket no. 4775544 abd asked them to add further rs. 176/- as talktime on my telenor no. [protected].
They denied to help and asked us to contact telenor team for further support.
Then i raised a complaint on telenor for the same but even after continous effort and communication with them they are denying to add rs. 176/- extra on [protected] which was not added at the time of recharge.

I request this forum to kindly intervene in the matter and ask telenor and mobikwik to add rs. 176/- on [protected] and provide me compensation for all the difficulty i had to face since last 9 days.

Regards,
Satyam
[protected]/[protected]
[protected]@gmail.com

Transaction id: mob-1678933
Payment of inr 810 was completed on 18/4/2016 towards dist tv recharge.
But dish tv never received the payment till now, already more than 15 hrs spent and still counting.

I lodged complaint ticket which is not responded.
I also tried calling their customer care number -
[protected]
[protected]

I was kept on hold for a mind blowing 29 mins today morning waiting for a agent to answer which never hapenned and eventually they disconnected the call.

Seems like "one mobikwik systems private limited" is turning into a big money laundering business.

I don't know how i will get my money back, but its a good lesson learned for future.

Comsumers be-ware!!!

Regards,
Dibyendu

Money debited from bank but mobikwik showing as transaction failed,
On 17th March when I was adding money to my mobkwik wallet, I received the error message as "Transaction failed", but my money got deducted from my bank account.

While I was trying to email the Mobikwik support team about this issue the application was not allowing me to raise a ticket.
I somehow managed to create a ticket by using my web browser, till today I have not even received the confirmation email that they have received my grievance request.
I am fed up of this, this company has done a similar thing with a friend of mine.

I tried to add rs. 800 from my icici bank account to my mobikwik wallet on 16/04/2016. Rs. 800 was debited from my bank account but not added in my mobikwik wallet. I made a complaint to mobikwik vide ticket/complaint no. #4798914 and #4800974 but i did not get any response from mobikwik. I called so many tim es customer care of mobikwik but no one is picking my phone.

Regards
Rohit varshney

On 15 April 2016 i made a complaint to change the use id in Mobikwik use register contact number and Some one called me and he his asking for my details and i had not provide the full detail he had done 13900rs translation through the my debit cards. it an worst application i not going to use this application any more and i made a complaint on my bank regarding this.

I have made a payment of INR 1190 from mobikwik for my airtel postpaid recharge. I have made a payment in three instalment (500, 500, 190).

But the airtel team is saying that they have received only 690 rs, rest 500 they haven't received. Therefore, I reached to customer care of mobikwik and they promised that they will resolve my problem with in 48 hours. I launched a complaint on 11 april and they responded on april 12th.

From 12th of april my issue is not resolved and I am facing severe issue with my phone. I tried to contact them again but they havent responded till now.

I want to launch a complaint against them and want to let them know about there carelessness which led to severe loss of mental peace and economical loss of business.

I am also attaching the confirmed invoices which they have sent to me along with this complaint as a proof of this case. In Addition to that, I am also attaching the screenshot of complaint where they have promised to resolve my issue in 48 hours.

Furthermore, I am also attaching the airtel mail where they are stating that they havent received ant mail.

Please look into this issue and give me proper justice.

Complaint Number: 4766170
Invoice number 190 rs: RBL[protected]
Invoice number 500 rs RBL[protected]
Invoice number 500 rs RBL[protected]

I am not able to attach all my proofs at here, please contact me for all my proofs related enquiry.

my email address: [protected]@gmail.com

Transaction id : ccadb1bpe693
Transaction id : grtxn5518367


Cashback for the above transactions is not credited
Late replies to queries
Terms and conditions are never clear, too many complexities
Most of the time the clear terms are not mentioned straight away.
There are too many hidden conditions
This is a regular problem with mobikwik.

Personalised text messages and notifications are sent and then they claim them not to be applicable on your account.

Why send personalised text messages if not apllicable.

Kindly look into the same.