Mobikwik Complaints & Reviews

Hi.. I am syed nawaz and my "mobikwik" id is "[protected]@gmail.com".. And i don't wannt to disclose my mobile no.. (Publicy) over here... From last one week or so... I am unable to login to my mobikwik account as it says user is disabled and i had 400 balance in my wallet... I don't know why it is disabled my id.. I do contacted them through their email.. But they are asking my bank account details (Bank account statement).. Why the hell i have to disclose my bank account details to other person... So i decided to complain over here.. As i think they are scammers. So that u can take some actions on them.. And help me in re activation of my account and letting my money back from them

Sir
My name is saurabh kalra, phone no is [protected], my email is [protected]@gmail.com. My old tickers no are #4944084, #4951542 i have contacted to my bank but they again and again replying same answer that on 14 may 2016 transaction value of rs 803.00 has been successful and they have not received any payment from your side. I have made the payment of 803.00 twice to you because of failure of first transaction. So when i lodged a complaint in mobikwik you told me that payment has been initiated from your side and will soon be received by your bank. So my bank is asking the reference no and date of releasing the payment and transaction id. I beg you to please help me and solve my problem. Either you contact to my bank or give me the details of payment u have send to my bank. From last fortnight days i have been constantly trying to solve the issue and contacted to my bank but all the time they refuted my complaint. So i want to know where my 803.00 rs has gone and what shall i do next to get my money back. Waiting for your reply

I placed an order on Myntra through Mobikwik, tried 2 times and both the times the payment errored out and no order was placed. Mobikwik said that the order is placed but no order shows on Myntra but money was still deducted twice from my bank account. Since then I have written to them 5-6 times, called their customer care and raised tickets but they keep telling me that it will be resolved and they will arrange a callback while no tracking number is provided and nothing happened yet. I am not sure if someone is at all looking at the ticket.
These are the 3 tickets have been raised and not resolved yet -
4963345
4915869
4903279

Dear sir I want to close my mobikwik account I do not make any dealing with mobikwik in future So kindly close my account immediately i shall be thankful to you for this act of kindness. I enjoyed your this app but due to some specific reason i have to close this app. so pl accept my request and help me in this regard. I will be always remember you for this help . sir, now i am waiting to close it. thanks.

I was using mobikwik wallet while shopping @ mayntra on 8th may 2016, money was deducted form my wallet and order was not placed, while talking to customer care of mobikwik they told me to wait for 7 to 10 days, its been more than the told time limit still they are not refunding the amount.
While talking to them every time they told me to wait and not resolving this.

Hi,
i did a recharge of 150 on 15 may via mobiwik from my mobile number--[protected] . i did the recharge for the number--[protected] for 150. the recharge was not successful but the amount was deducted from my bank account. i did the recharge on 15 may . i have already written to them a couple of times but they were not able to resolve my concern. however they were able to apologize a lot for all the inconvenience as they told me that i was there valued customer. but as i said they were not able to resolve my primary concern. i would like the recharge to be completed or refund the amount in my mobiwik wallet. i have attached the invoice for the recharge and the various complaint which i have written to them (screenshots from my mobile)

When I am recharging my number then it's showing that it is an invalid number!..

Why so?

Mujhe balance. Dalwana jaruri tha and the shops were closed last night.. Now this mobiquik is also doing like thia.. What to do.. Maine naya no. Liya tha aur wo 4 Dino pehle hi start ho chuka hai!


Then Also mobiquik is showing ki that's invalid number..

Please file a complaint against it!

I have created a new mobiwik account and added 4000rs from my bank account for booking a flight ticket...while booking it showed me that User is blocked...i have my money in that wallet and u blocked that account as it is o[censored]r money...this is not the right way..i need my money back..or else this issue will be raised to police level and press level...this is not the way you treat ur users

Dear Mobikwik,
I had made payment of INR 558.41 to foodpanda on 7th May 2016 using mobikwik wallet. After the payment process the transaction cancelled, the money was debited from my bank account and the order on foodpanda was also not placed. My registered mobile number with mobikwik wallet is [protected] trough which i use to login during payment through foodpanda. I have been trying their customer support number but no one is responding. I have already generated ticket on their website but no response.

On previous complaint your resolution was as under-
Help request is resolved.
Dear raj. [protected]@gmail.com,
We hope our response was swift and satisfactory.
Query
Itried to recharge my mobile through mobikwik on[protected], 2 times & on[protected], one time of rs.148 but mobile not recharged & money deducted all the 3 times from my pnb account. Still neither refunded in my account nor in my wallet of mobikwik. Bank details are as under[protected] ccavenue/ccadd1hpq519/[protected]/rks[protected] ccavenue/ccadd2hpq487/[protected]/rks[protected] ccavenue/ccadd1hqb154/[protected]/rks148 i request u to please take necessary action & reply me also. Thanks rajendra kumar shukla
Resolution
Namaste rajendra

We understand that your money got deducted thrice but recharge has not been done.

We apologize for the inconvenience.

We checked and found that your payment was unsuccessful as mobikwik did not get an update from your bank for this transaction.

As a standard bank policy, the amount automatically gets credited back to the same account within 3-15 working days from the date of transaction.

This may vary from bank to bank as per their guidelines, which is beyond our control.

Please contact your bank for further information.

Thank you for being a valued mobikwik customer.

Regards
Mobikwik team

Ticket no 4880726
Status resolved

I contacted our bank, he said that money has been transferred from bank & update from bank has been sent for all the above three sucessfull transactions. So please refund money of all the three transactions immediately otherwise we will have to go through legal action.

Dear mobikwik, on 16/05/16 at about 19:57 hrs, rs.590 has been debit from my sbi bank account namely jubin kumar in the account of pos 89050028 at www.mobikwik.com txn# 226151. But money was not received in wallet. So please look and take necessary action on the matter. Hoping for excellent support from your side and making me satisfactory constumer of yours.

To start with, this is the most pathetic app for recharging the mobile phone. I've been trying to recharge my phone from past 2 days and all I'm getting are stupid and lame excuses as to why recharge is not getting done (Images attached for your reference). I've tried every possible number given on the Internet and the responses I'm getting is that the number either doesn't exist or its busy attending other customers (two conclusions can be drawn from it: either your app is so pathetic that number of tickets are extremely high or its just a caller tune and nobody is actually trying to resolve the issue). I want this to be resolved. And I want this to happen real quick.

A transaction of rs3159.04 was made using mobile number [protected](primary number) and otp at Myntra using Mobikwik wallet on 7 may..no transaction e-mail received..nor any transaction history in Mobikwik wallet...then the product was cancelled at Myntra for refund.. Refund processed but not received in wallet..where is my Money..what kind of service is this... Complaint was raised and is in progress since 8 days

Hi,

I am mayur belekar,

I have recharges my mobikwik wallet with 3000 rs. And then i did the payment of rs 2700 for irctc transaction,.

The amount got deducted and the transaction failed, the amount deducted recorded is not appearing in the transaction history,

Image attached with this is showing, added 3000 rs but the wallet balance is just 34.

Please take the...

I transferred 1000 rupees for bank account and it showed transaction failed .even though it cut the money and neither transaction was processed. Why do you need to cut when I typed a wrong digit which made the account number invalid . another 500 was cut and the beneficiary hasn't received it . Refund My Money As Soon As Possible. Money doesn't grow over tree, its hard earned money.
I request you to Sincerely look up to the matter...

Mobikwik never refund money to our account and if we call them for complaint they don't attend the call for hours and this way the complete balance of the phone vanishes. Really suffered a lot rs 500 is now nowhere in my account as they did not even refund it. Thank you so much mobikwik I seriously deleted the app after such bad experience. I want my money back whoss transaction id is 1HRGGNHORWCPU whose status is still pending since 14th May 2016. I was sending my money to another person who has still did not recieve it.
When I call you people don't even accept it so it would be very kind if you refund my money as soon as possible. Services are promised to meet out to the people when someone opens up a business or an organisation but here you people don't even responsd to the customer's needs. So kindly solve my issue at the earliest.

I recharged 299 Rs 4 g recharge to my airtel mobile :[protected] . I didn't get any recharge and I lost money . I called several time to mobikwik customer care no body responded . I created several ticket regarding compliant in mobikwik website with out solving problem they closed the ticket. this is very annoying. I called them they are talking very careless. Mobikwik is one the fraud company .Please take action immediately.

Thanks & Recharge,
Suresh.p

I have read complaints over here and was worried even more. I hope issue gets resolved fast. I have made a transaction on may7, 2016 to myntra. Money got debited from mobikwik wallet but transaction got failed on merchant site. I raised a ticket and they said it will get refunded within 10days. But, not yet refunded. Tried calling both the customer care numbers but no response. Not responding gives bad view on you guys. Please keep up your words by resolving issues. And take care of transactions. Please respond. Thanks

Hi Concerned, I had tried to recharge on 11th April for DTH, but not done and money deducted, I have raised request on same day, and continuously I am trying to contact ur team through your APP but not responding, request your special intervention and refund my money on priority.Its 1 month over but still my money not refunded, I am totally disgusted of your services, I use so many apps but never experienced such worse thing ever.

Transaction details:53035f1f42f58 8000.[protected]:30:10.0 PAYMENT SUCCESS

Appreciate your positive revert

Ramesh Kumar
[protected]/[protected]

Hi this suresh pydikondala.. I recharged 19- apr-2016 data (4g) pack 299 plan to my number : [protected]. I didn't get any recharge. Mobikwik guys not responded properly. I created ticked regarding the issue in their website, no body is responded properly and their end they closed the ticked its shows resolved. It;s very annoyed. I would request you guys please take action immediately. I had very bad experience with mobi kwik. I
Recharge details
Date of recharge : 19- april - 2016
Operator id : [protected]
Mobikwik contact number :[protected] and[protected]
Thanks & regards,
Suresh pydikondala.