Mobikwik Complaints & Reviews

Dear sir,

As discussed Regarding my holding Redemption mobikwick code..., As per communication givin by
hp Redemption Team, I have complitly attachted my mobikwick benifits . and now i am sending my MobiKwik Top-up Promo Code: detail in this attachment, which were commited by you. pls cheke my attachment nd Kindly activate my mobikwick pramo code, It has pending from long time .
Sir Requesting you to activate my MobiKwik Top-up Promo Code: as earliest...
thank"
My redemption code: 90090382

My bank account debited on 14th march for RS.95/- but mobile recharge shows unsuccessful and also msg came balance will be added to wallet. But it didn't came so I had to go again for the same amount which was successful.
Though it's 10 days gone nothing credited to wallet and always your customer care no. busy.
Please do credit my wallet

I have purchased my microsoft lumia 540 in before aug. 2015 with that i got the mobikwik offer to get 300 rs cash back on add of 300 rs (Promo code: lum300) for 12 months . But from last this month the promo code given in the offer is not working.Last month when i complain this problem new promo code(LUM798IM6FH) is given but in following month the new promo code is also not working.

E-mail [protected]@gmail.com
Phone
[protected]

Hi,

After availing this offer for 5 month, this month I am not able to use the coupon and upon creating service request[protected] i was informed offer was closed. But when offer started it was mention for 12 months period until nov 16 and its not fair to close before itself as you have clearly informed about the started period and ending period(but ends half way before the ending period) and its very bad to close this without informing the user who already availed this. Its a kind of cheating. Atleast you could mail the people who used this coupon stating you're closing this offer.

I have purchased my microsoft lumia 640 in before Nov. 2015 with that i got the mobikwik offer to get 300 rs cash back on add of 300 rs (Promo code: lum300) for 12 months . But from last this month the promo code given in the offer is not working.Last month when i complain this problem new promo code(Lummu8eqwt) is given but in following month the new promo code is also not working.
And now on complaining them they are telling that we have closed the offer.
At the time of purchasing the mobile, their was nothing mentioned in their terms and conditions. Below is the terms and conditions of mobikwik:

CASHBACK UP TO RS. 3, 600 ON MOBIKWIK APP – TERMS & CONDITIONS
1- Extra cash Amount is fixed at Rs. 300/- for a Minimum "Add Money" amount of Rs. 300/-.
2- Sign Up platform, Coupon Redemption and Payment should be done on Windows APP Only
3- Offer can be redeemed only once per user, per month, per card and is applicable for the "Add Money" payment done during the offer period on MobiKwik App Only.
4- User registering on or before 15th November 2015 will only be able to redeem the offer for 12 months
5- 5-Offer only valid on following devices: Lumia 430, 535, 540, 640, 640XL, 730
6- Offer will be valid only for the transactions done through Debit Card or Credit Card. Not valid on Net Banking and Virtual Cards.
7- Valid up to 15 November'15 for max redemption until 15 November'16.
MobiKwik Offer Flow for the applicable Lumia devices
1. A new user of Download/ signs up on MobiKwik windows App.
2. After launching the App, enter “Add Money” details and proceed.
3. Then enter your card details and click on “I have a promo code”.
4. Apply the code and enjoy.
How to redeem the coupon
1. Enter the Add money details.
2. Apply the promo code LUMIA300.
3. Get ₹300 extra cash each month.
Key Points to Remember
1. User registering on or before 15th November 2015 will only be able to redeem the offer for 12 months.
2. Other Terms and Condition Apply.

Please resolve the problem as soon as possible.

[protected]@gmail.com

I have ordered LUMIA 640 XL from Snapdeal and that time the 300 cashback offer is running by microsoft and mobikwik on adding cash of 300 rs by applying coupon code LUM300.
This offer is for one year.
Suddenly mobikwik has stop these offer stating there rights.
Please avail me the cashback of left months.

Hello sir 1 problem is this i done IDEA Company recharge on this no-[protected] on 21 march 1st time approx 11.15 pm recharge done but amount not deduct in my mobikwik account so i thought recharge is not done so i again done same amount recharge on this number approx 11.43 PM and that time both amount in one shot deducted so whats my fault in this case please refund my 294 rs amount and cancelled the recharge but this amount benefit not give by company 2 times so thats why please help me in this case otherwise i cant trust mobikwik next time thanks

On 17th march i disabled my mobikwik account and ask for the refund, but till now there is no response yet.please help me.

Transaction type debit from wallet
Service description prepaid mobile recharge
Service id [protected]
Transaction id web
Transaction date thu mar 17 19:04:30 ist 2016
Transaction amount rs. 100.0
Wallet balance rs. 0.0
Wallet type semi closed

Transaction type credit to wallet
Transaction id 52e3eac844aa5
Transaction date thu mar 17 19:04:11 ist 2016
Transaction amount rs. 100.0
Wallet balance rs. 100.0
Wallet type semi closed

I am Microsoft Lumia 535 mobile phone user . I purchased mobile before 15th November 2015. When I purchased this phone that time running offer with Mobikwik . 300 rs cash back every month for 12 month. For get this offer user have signup with Mobikwik before November 2015 and add money in its wallet account 300 rs. Every month with debit card or credit card and get additional 300 rs cash back every month for 12 month. That mins 300*12=3600 cash back receive. The promo code use for this offer is LUM300. I did same going all well every month I get cash back 4 time till February month. But this month I use LUM300 code for cash back Mobikwik application said this code is invalid. I ask to Mobikwik support team that reply lum300 is no longer valid. Mobikwik has closed this offer. And Mobikwik has all right to close this offer.
My Mobikwik account is Brahmdip.[protected]@hotmail.com

Kindly note on 8th of Feb 2016 I ve done transaction through IOBM But not update in wallet but debit from bank. After I ve raise many complaints but always got answer that u will get in get after 48 Hrs but still more than one moth pass my amount not credit in my bank account
Mobiwik are cheating & doing fraud if still not added the money to back in account I will also advice my colleagues to leave the service uninstall mobiwik app

Regds

Sorabh kohli
[protected]@yahoo.com
[protected]

I had purchased an HP Laptop from Flipkart in October 2015. During that time HP was running an Diwali 2015 offer under which I was eligible to receive cashback from Mobikwik for the period December 2015 to May 2016. Under the terms I had to add a minimum of Rs. 350/- to Mobikwik e-Wallet and Modikwik would give cashback of Rs. 350/- once every month during the said period. Thus I was eligible to receive Rs. 350/- * 6 = Rs. 2100/- as total cashback. I had received the cashback for 3 months (December 2015, January 2016 and February 2016). But since then Mobikwik is refusing to give me the promised cashback from March 2016. I had repeatedly contacted Mobikwik for resolution of the issue, but Mobikwik is refusing to honor the offer.

I have purchased my microsoft lumia 540 in sept. 2015 with that i got the mobikwik offer to get 300 rs cash back on add of 300 rs (Promo code: lum300). But from last 2 months the promo code given in the offer is not working.Last month when i complain this problem new promo code(Lummu8eqwt) is given but in following month the new promo code is also not working.

Please resolve the promlem as soon as possible.

Name : kunjan parmar
Mobile no. : +[protected]
Email : [protected]@gmail.com

This company now a days become very worthless and the service is totally mud. I tried to pay mobile bill where the amount got deducted but they have not paid the vendor, now they are telling you need to plan to pay 5-7 days prior and we can not help you now. What a junk service is this. Instead of waiting for 5-7 days to get a payment reflect in the service provider account i can simply walk into their retail shop and pay it. Shameless technology.

Date of Incident; 13-Mar-2016 3:06 PM
Tracking Incident: 4600885
Description: I have been using MobikWik wallet quite some time. May be since an year back. However, i keep facing issues with MobikWik wallet.
Recently, i tried to pay my Broadband (ACT Corp) bill through MobikWik on 13-Mar-2016. However, since there was no balance in my MobikWik wallet, i had to add cash using my HDFC Credit card. After passing through card authentication for 1175/- INR, transaction fails and now the amount is blocked in MobikWik. I tried to use the same amount again to re-pay, but i get the same transaction error.
When i raised a ticket with MobikWik (Tacking number# 4600885) requesting to credit my amount back to my credit card, i got reply from the customer support is to install MobikWik app and transfer money on my own.
Now the wonderful resolution they give is that they charge 4% on the transferring amount to my account. Which is completely deceiving customer and making out money from customer's wallet.

Desirable Solution: In such failure transactions, money has to be credited back to the source account from where it has come. Company should not come up with such cheap tricks to make money from customers.

Rs 250 added in mobikwik wallet from my iobm account but it is not updated in wallet & rs 250 debit from account on 8th feb. I m regularly taking follow up customer care from almost one month & generated more than 10 complaints but still money neither credit in bank account nor in my wallet.
The amount already of rs 200 goes in vain in talking to customercare
It is very sorry to inform that mobikwik having very bad service & having worst experience
Regds
Sorabh kohli
[protected]

I have booked flight using mobikwik wallet from makemytrip and on payment option it was showing 500 Rs cashback near mobikwik button.So I made payment using mobikwik but i haven't receive cashback.On asking them they are saying that coupon is required.If any coupon is required then they should not show 500Rs cashback near button on payment page like other banks or wallet do.In other payment wallet, we do not required coupon we directly get cashback if offer is there.

I live in rohini sec 24
The cash pickup assistant here is
mahesh bhatt +[protected]
I have been trying to do a cash deposit since 3 days nd he doesn't come to my house even after i called him
This is the worst service ever
Now i wont be trying to deposit any money to ur lazy service

I opened makemytrip mobile app. tried to book flight ticket. went to payment page. I have chosen mobikwik wallet. actually I have insufficient balance at that time. i have only 7rs in mobikwik wallet. it asked please add 7877rs. total transaction amount 7884. I tried to add through hdfc credit card in mobikwik when I am in makemytrip mobile app. after added payment failed message shown. but in mobikwik wallet transaction history showing as amount credited and debited for makemytrip booking. 500rs cash back also received from mobikwik. but ticket has not been booked. amount not refunded into mobikwik wallet. many times I tried to call mobikwik customer care also. I am not getting proper response.

Registered mail : gunturi.[protected]@gmail.com

I have rs 79 in my wallet yesterday. Now its showing rs 0. Why??? Very very bad service. I want my money back asap. 3rd class service.. .
Email address-sumanaa.[protected]@gmail.com
Phn no-[protected]
On dated 9/02/2016 i have checked my wallet and there is rs 79. And without any transaction how became a its rs 0. Need clarify. There is not showing any transaction id. Still now i did not receive my money. What's going on??? I need rs 79 which i have in my wallet. I have talked with my concern bank, they don't know about anything regarding this. I need my refund.