Mobikwik Complaints & Reviews

In the month of Nov.15 I purchased a HP laptop and got an offer by paying Rs.999 extra which includes different offers but i choose Mobikwik in one of them and acc. to the offer I have to add Rs.350 to my wallet and than the same amount has to be added by Mobikwik to my wallet. Now they have stopped the offer in mid by referring Tnc. I have attached the pic of TnC but it is nowhere mention that the Mobikwik has right to cancel it.
I have faced the economic damage.I paid Rs.999extra for such service but I didn't get the same benefits as promised by them. I have invested my Rs.1050 but now now they are not accepting the offer and saying that promo code is now invalid. I have all the originals mails regarding the offer from HP and Mobikwik.

Sir, I recharge Bsnl number [protected] from wallet of mobikwik but the money debit from wallet but recharge not done as 140, 140, &10 rupees recharge done but it is not received, so when it is refund to me. Thanks

I Sorabh Kohli added Rs 250 in my Wallet from IOBM bank Net Banking Account 8th feb 2016 but Rs 250 debit fro my account but not added in My Wallet.
Many Reminder sent to mobiwik but all in vain.also as per their request i also sdent my bank statement but still

Kindly arrange to Provide Rs 250 in Wallet otherwise i have to unintall the service

Regds

Sorabh kohli
[protected]

I bought lumia 540 in the month of oct 2015.

The offer at the time of purchase of nokia lumia was to buyer can redeem the lum300 coupon for next 12 months. In this offer buyer will get additional rs. 300 on adding min rs. 300 to mobikwik account. Only because of this attractive offer in the month of oct 2015.

For initial 2 months lum300 code works fine but in the month of march 2016 it didn't work. On raising this issue to mobikwik i get below reply

Dear user, this is to inform you that lum300 offer has been discontinued on[protected]. If you are holding any coupon code for the above mentioned offer, the same shall stand cancelled. Needless to say, you can continue to avail all other mobikwik wallet benefits as may be applicable. This communication is without prejudice to mobikwik's rights in relation to the termination and/or discontinuation of the said arrangement or any future proposal/offer/promotion. All mobikwik features and offers are subject to terms and conditions as published on www.mobikwik.com to review our detailed terms and conditions in relation to this action and some or all of the information that mobikwik used to make its decision on the aforementioned matter, please visit www.mobikwik.com. We look forward to your continued patronage of mobikwik. Best wishes! Mobikwik customer support


How can they withdraw the offer. At the time of deal no such t&c was dictated.

This matter need to be resolved.

Dear Sir,
transaction done towards Gullybaba.com on 27 feb 2016 of Rs 390 and Rs 50 on 23 Feb 2016 thru mobikwik, in which i suppose to get 10% cashback as per website instruction. But i didn't get any cashback, so i raised a complaint no 4499907 on 27 Feb 2016 and 4599378 on 13 Mar 2016 and after that sent them so many remainder regarding the same issue but till now i didn't got any response from mobikwik side other than this

"Namaste!

We understand your concern that you have not received cashback.

We apologize for the inconvenience.

Please take this email as an acknowledgement to your concern. Your query will be responded to within 24-48 Hrs.

We request your cooperation while we resolve the issue.

Thank you for being a valued MobiKwik customer.

Regards
MobiKwik Team

Even after 1 month, till now problem is not solved and now on 27 Mar 2016, i faced another issue. While making a payment of Rs 180 towards Bookmyshow through mobikwik, i suppose to get 10% cashback but that also not credited in my account. When i was trying to put this complaints too in mobikwik sites that time its shows "Allow us to resolve yours previous query please". On 29 Mar 2016 when i called to mobikwik customer care number and asked for the latest update from customer care executive Radhika but she was also failed to put complaint from her end as mobikwik website shows the same error to her also. During this conversation i already lost Rs 23 as their customer care number are paid.
There are few questions to mobikwik:
(1) once you are not able to provide caseback then why the hell you advertise them.
(2) Why mobikwik hires so illiterate engineer who respond in this slow manner and who are not able to resolved one such a small issue even after 32 days also.

Regards,
sunil bhandari
[protected]

I have done a payment to make my trip through mobikwik wallet of around 3300..so there is a offer of cash back of rs 500..if you pay more than 2500 through mobikwik wallet..but I have 3300.but till now i did not get my cash back.after that i have an word with mobikwik they told me you haven't applied coupon.but there is no option or area for applied the coupon code..even they are not accepting this..they told me this is not possible..so after that I have an word with make my trip even they told me..there is not need to apply coupon..you have to just pay the amount through mobikwik...
So please solve this problem as soon as possible..

When i use my email address and password on mobikwik, it showing 'User Disabled' message. I have already wrote with [protected]@mobikwik.com at before one month back, they are don't replied why they restrict my account access till date. If they are having any issue, let me know. Still i am unable to recover my mobikwik account. I am having mobikwik balance also in my wallet. Kindly provide login access for me.

I bought Lumia 540 with mobikwik cash back offer LUM300(cash back for 12 month). But after giving cash back for 4 month, mobikwik is not giving it anymore.
When applying coupon code they are saying that offer is closed. But there was never mentioned in actual offer that mobikwik can change offer validity at any time.
But when I am raising ticket at help section at mobikwik app, they are closing the ticket without resolving it.

I do the transaction with mobikwik for pay the bill of aircel postpaid of Rs226.00 INR on 8 march2016 but it did not paid and cannot show the transaction in history and the amount was deducted from my bank account
Last date of Bill payment is 17 March 2016 till today I cannot received the amount and on site have no communication with mobikwik operators it's so inconvenient for costumer and painful of mind
So I request to take hard action for online sites

I have tried to pay Askmegrocery.com Rs.1981 through mobikwik wallet on 21-2-16 but the transaction got failed and money got deducted.So, I again added money to my account and made payment of same amount to askmegrocery.com . I have raised ticket on 25-2-16 at 12.34pm but no any response is received from mobikwik till today. How much time is required by them to refund my money. My ticket Id is 4526093 & 4488898. I have been waiting for their reply since last 1 month but they are not at all giving any importance to my money and complaint. I am waiting for my money. When I called their call center the number get redirected and automatically get disconnected. What to do now. I am thinking of going to RBI in this regard.

I had purchased Microsoft lumia 430 under the mobikwik offer by which i should get 300 mobikwik cashback on adding rs300 for 12 months. I got it for 5 months but now mobikwik customer support is saying that they have closed this offer. I am ready to pay the mobikwik Rs1500 cashback which i get in 5 months and Microsoft lumia phone if they are ready to may the price of this mobile phone.
I am raising a complaint against mobikwik for this offer.
I purchased phone for this offer only.
You can view this offer ( Microsoft lumia 430 mobikwik offer )onmany website by searching on internet.
Microsoft able to sell this phone because of this offer only. This is cheating with the customer. Also this offer seems to be closed by mobikwik not by Microsoft. I also wrote to Microsoft about this issue but waiting for their response.

Mobikwik id : [protected]@gmail.com

Mobikwik customer support email :

Dear User,

This is to inform you that LUM300 Offer has been discontinued effective 19th Feb'16. If you are holding any Coupon Code for the above mentioned Offer, the same shall stand cancelled.

Needless to say, you can continue to avail all other MobiKwik Wallet benefits as may be applicable.

We would suggest you to review our detailed Terms and Conditions in relation to this action and some or all of the information that MobiKwik used to make its decision on the aforementioned matter, please visit www.mobikwik.com.

We look forward to your continued patronage of MobiKwik.

Best Wishes!
MobiKwik Customer Support

As per terms and conditions, I follwed each and every condition. But unable to redeem LUM300 promocode which i got when I purchased Lumia 640 XL. As per offer I should get 300₹ cashback when added rs300 and payment through DC/CC.
I got the cash back benefit only for 4 or 5 months. But when Iam purchasing the phone they said it is for 12 months . This is not fair . Please check it and let me know through email .
My account is [protected]@gmail.com

Actually my prblm is every month i get a cash back offer..But this month is not working promocode.So i am complainted the mobikwik

Yesterday day night 23/03/2016
I got a call he is mobikwik hr manager .His name is ravi varama..Number is [protected]..Whose the employee for mobikwik and he told me the about promocode issue and he asked me my sbh account card details..And i told him the all details..After i conformed the details that timededucted 2900/- from my account..Then he said this card is not working, and he asked me another card details i told sbi account card details and also 1400/- deducted from that account so please resolve the issue as soon as possible…and reply this email

[protected] contact me

Sir/madam,

I had made a payment of rs. 525 towards my airtel number - [protected] on 25th feb 2016.
However, it did not get credited to airtel.

Subsequently after 10-15 days i had to make another payment.

I have submitted request for refund on mobikwik. However, no response at all.

Please arrange refund asap.

Aliasgar
[protected]

Dear sir,

As discussed Regarding my holding Redemption mobikwick code..., As per communication givin by
hp Redemption Team, I have complitly attachted my mobikwick benifits . and now i am sending my MobiKwik Top-up Promo Code: detail in this attachment, which were commited by you. pls cheke my attachment nd Kindly activate my mobikwick pramo code, It has pending from long time .
Sir Requesting you to activate my MobiKwik Top-up Promo Code: as earliest...
thank"
My redemption code: 90090382

My bank account debited on 14th march for RS.95/- but mobile recharge shows unsuccessful and also msg came balance will be added to wallet. But it didn't came so I had to go again for the same amount which was successful.
Though it's 10 days gone nothing credited to wallet and always your customer care no. busy.
Please do credit my wallet

I have purchased my microsoft lumia 540 in before aug. 2015 with that i got the mobikwik offer to get 300 rs cash back on add of 300 rs (Promo code: lum300) for 12 months . But from last this month the promo code given in the offer is not working.Last month when i complain this problem new promo code(LUM798IM6FH) is given but in following month the new promo code is also not working.

E-mail [protected]@gmail.com
Phone
[protected]

Hi,

After availing this offer for 5 month, this month I am not able to use the coupon and upon creating service request[protected] i was informed offer was closed. But when offer started it was mention for 12 months period until nov 16 and its not fair to close before itself as you have clearly informed about the started period and ending period(but ends half way before the ending period) and its very bad to close this without informing the user who already availed this. Its a kind of cheating. Atleast you could mail the people who used this coupon stating you're closing this offer.

I have purchased my microsoft lumia 640 in before Nov. 2015 with that i got the mobikwik offer to get 300 rs cash back on add of 300 rs (Promo code: lum300) for 12 months . But from last this month the promo code given in the offer is not working.Last month when i complain this problem new promo code(Lummu8eqwt) is given but in following month the new promo code is also not working.
And now on complaining them they are telling that we have closed the offer.
At the time of purchasing the mobile, their was nothing mentioned in their terms and conditions. Below is the terms and conditions of mobikwik:

CASHBACK UP TO RS. 3, 600 ON MOBIKWIK APP – TERMS & CONDITIONS
1- Extra cash Amount is fixed at Rs. 300/- for a Minimum "Add Money" amount of Rs. 300/-.
2- Sign Up platform, Coupon Redemption and Payment should be done on Windows APP Only
3- Offer can be redeemed only once per user, per month, per card and is applicable for the "Add Money" payment done during the offer period on MobiKwik App Only.
4- User registering on or before 15th November 2015 will only be able to redeem the offer for 12 months
5- 5-Offer only valid on following devices: Lumia 430, 535, 540, 640, 640XL, 730
6- Offer will be valid only for the transactions done through Debit Card or Credit Card. Not valid on Net Banking and Virtual Cards.
7- Valid up to 15 November'15 for max redemption until 15 November'16.
MobiKwik Offer Flow for the applicable Lumia devices
1. A new user of Download/ signs up on MobiKwik windows App.
2. After launching the App, enter “Add Money” details and proceed.
3. Then enter your card details and click on “I have a promo code”.
4. Apply the code and enjoy.
How to redeem the coupon
1. Enter the Add money details.
2. Apply the promo code LUMIA300.
3. Get ₹300 extra cash each month.
Key Points to Remember
1. User registering on or before 15th November 2015 will only be able to redeem the offer for 12 months.
2. Other Terms and Condition Apply.

Please resolve the problem as soon as possible.

[protected]@gmail.com

I have ordered LUMIA 640 XL from Snapdeal and that time the 300 cashback offer is running by microsoft and mobikwik on adding cash of 300 rs by applying coupon code LUM300.
This offer is for one year.
Suddenly mobikwik has stop these offer stating there rights.
Please avail me the cashback of left months.