Mobikwik Complaints & Reviews

Hello,
16 days ago i shop on myntra and went for payment & i'm a mobikwik wallet user so i generally paid through mobikwik this time also the amount was rs.3342 . So when i sent to payment gateway by doing everything i paid the money and the money was deducted but on the page the transaction is cancelled was written so i paid again instead of knowing that they already cut the money next time the payment was confirmed & order was placed but i saw that money deducted twice. I thought i placed ordered twice so i canceled the order but i saw there order is placed once which i already canceled and the money for that particular order was in my myntra account but the other amount information or anything is nowhere
Well i wrote a mail to helpdesk mobikwik so they told me that according to them both the payments were successful and given to merchant myntra but it'll back in 7-10 days . Now i also mailed myntra about this order whether they have the money or not but they clearly said the money didn't reached them so it is very clear that mobikwik have the money i mailed them after 10th day about my money they said again for 2 days now its 17th day i didn't have the money and they don't even replying my mails . They are just eating all my money the amount is much enough and they are just took it and returning to me.

I have made payments to photojaanic through mobikwik wallet n they dint receive any amount from you .. Order i'd is pjin036380.. .. Resolve my issue as soon as possible

Hello Mobikwik,

Some Details :
Your redemption code: 90064742
Your notebook part/model no: HP Notebook 15-af114AU
Your notebook serial no: CND5351GGK..

Please find below your entitled benefits under HP Amazing Diwali Offer.
1. MobiKwik Top-up worth Rs. 2100/-
MobiKwik Top-up Promo Code: HPSA79LVM

So this code is applicable for 6 months but after 4 times redeem it is not working please see to it once

You guys tell me one think only if you claimed that this offer is applicable for 6 months how it is possible after 4 months without giving any notifications to customer.


Regards :

Prashant Bhatt ([protected])

I made on online data recharge on my no [protected]. The amount was RS 1524 for MTS 3G data recharge. It was done online. The amount from mySBI bank account was deducted instantly but the data pack for that amount was not added on my number.

I made this recharge on 04/01/2016.its been 4 months still didnot get any response. demand immediate refund .kindly do the needful. waiting for positive reply.

praveen singh bisht
[protected]

This is on behalf of my dad.
My dad, he doesn't have his email id and no mobikwik account as well. His SBM (State Bank of Mysore) Debit card was hacked by some mobikwik user. There were 720 Transactions from his debit card has happened each of 49Rs. That is total of 35, 280 Rs has been debited from his account.
No OTP was generated for these transactions.

Date of Transaction: 03April2016 (Sunday)

Total no of transactions: 720 transactions (starting from 12:01:59pm txn#[protected] followed by txn#[protected] and so on.. and the final txn#[protected] at 02:47:59pm).

I have send out a mail to [protected]@mobikwik.com on the same day. But there is no response from them till now.

kindly help us in getting this amount back.

Dear sir,
my mobikwik wallet is locked, when log in it says user is disabled i am facing this problem from about 8 days. there are about 3300rs in my mobikwik wallet. i am having lot of serious problems without mobikwik i am customer of mobikwik from about 3 years still they are not activating my account. i have complained about my issue 3 time to mobikwik customer care but did not found any result. they always told me that my problem will be resolved in 48 hours but it already hundreds hours but my problem is not solved please enable my mobikwik wallet, my mobikwik email id is [protected]@gmail.com thank you.

Hi, I made a transaction at NotJustDesserts restaurant and made the payment through Mobikwik for Rs 400. My order was cancelled by the restaurant and I was told that my money will be credited back to my Mobikwik wallet.

Now 24 days have passed but I have not received my refund. When I make the complaint to Mobikwik, they keep n telling, I will get my money in 7-10 days.

My NotJustDEsserts order# LTOD589306.


Thanks,
Vishal Agarwal

Please give details for my problem I have lost 1000 rs from fraudsters they recharge 49rs continuously 29 times. Why should I do that much recharge continuously you people plz resolve my problem . that fraudsters recharged 49 rs continuous 29 times without my permission within half an hour they did my balance zero in my sbm account, I dnt knw what to do that fraudsters I didn't know who they are also. Can u suggest me how to resolve my problem.

I am new user in this web site. I had recharged the 90 rs form the web site.
50rs cashback in mar 22 2016.But i did not receive the cash back.


Please find the below details

Transaction type credit to wallet
Transaction id 52ea55f5e1bcb
Transaction date tue mar 22 21:36:12 ist 2016
Transaction amount rs. 90.0
Wallet balance rs. 90.0
Wallet type semi closed


Please solve this problem.

Dear sir,
Myself vishnu lal from jodhpur, i'm using artel & aircel both services also im using mobikwik from last one year.
Last month i recharge a 3g net pack for my aircel no. With rs. - 399/- . In mobikwik they show 2.5 gb 3g data with this amount.
So i recharged through mobikwik but they provide me only 1gb 2g data and also some minutes.
So 1st i call to aircel for this services, they told to me we don't have this plan.
Airtel customer care person told to me, if you recharge through mobikwik then you have to call only to mobikwik.
Then i called to mobikwik on 23rd march. He told to me we will check and call back within 48 hour. But no reply. Than i call again on 25 march, they told to me wait for next 48 hour. Again no reply. I again called on 29 march, he told to me we will refund your amount within 48 hour. Again no reply. I call again on 1st april. He told to me its final process for your complaint. He also told to me for 48 hour for reply but no response. Then i call again on 4th april. He told to me we not refund your amount. He told to me this not mobikwik fault so.
Now i planning to post a massage against you on facebook, and told to everyone don't use mobikwik for recharge.

Complain no . - 4659864
Mo. No. [protected]


With best regards

Vishnu lal

Order number AB11073409P2008022 was an unconfirmed order as the mobikwik payment for 10% dicount could not be made.
I had informed your customer care department on 04/02/l2016 about this.
I[censored]nconfirmed COD order is sent to me, I will not accept the delivery . This is for your information only.

I had tried to recharge my reliance dth through mobikwik wallet on 27 th march. But the transaction got failed and money was deducted. Raised a ticket number 4676361 on 27th march. Since then every two days i am in contact with their customer care, but i am unable to get my money back in my wallet. They always say that it will be resolved within 48 hours but had not resolved yet even on 4th april. I want my money back on my wallet. Please kindly help me.
Thanks.
Angkinee

I have an complaint for mobikwik.com!In the month march 2016 i made so many recharge and also purchased via mobikwik wallet in firstcry.com, ebay.In & nykaa.com and applied promo codes successfully but dint received any cashback so i tried to call mobikwik but customer care remain busy whole day even i tried to contact via email but no response till now so i am uploading the pictures of transaction.

So sir please help me .

[protected]@gmail.com

[protected]/[protected]

I have booked one ticket from make my trip and made a payment through mobikwik wallet..and mobikwik has an offer of rs 500 cashback..if you have done payment of rs more than 2500..but my transaction is of rs 2800..so i am eligible for the offer...after done my payment..i am not getting my cashback...so i called mobikwik they told me..wait for 24 hrs in 24 hrs you will get your cashback...after 24 hrs i called again...they told me you have not applied the coupon...but at the time of payment there is no option for applied the coupon..then i called make my trip they told me there is no need to apply coupon..you have to done your payment...after that you will get your cashback..so mobikwik started fraud with customers..

I'm feed up with the service. I tried to recharge my airtel number through their app, but due to technical error it didn't recharge my number. after raising the ticket i got automated message saying that my money will be refunded with 3-15 days. Its already 30 days up there is no amount. I sent my amount through netbanking on 29/02/16. i got a mail saying that they didn't get any amount, I need to Enquire with bank.
If you want proof i'll send you the bank statement about the transactions.

Sir as i listed my problem in subject. That i am unable to get my transaction history by last 1 month.
I am requesting you please provide me my transaction history. Its urgent to find a mobile no which i done recharge on 25-march 2016.
Please revert me as soon as posible otherwise i am going to deactivate my mobikwik account and uninstalling app.

Hello sir
My Name is Lalit Prakash Raikwar, I have Microsoft Lumia 535 Mobile so the Problem is Mobikwik had started the cashback offer for some Lumia mobiles in August 2015 after that they gave cash back and this offer is valid for 12 months, suddenly mobikwik has stopped the offer and when i ask mobikwik on facebook that problem mobikwik said that they have rights to closed any offer any time .
sir i give you details about the offer.


Mobikwik has come up with Super Loot offer for Lumia users, Get Rs 300 Cashback on adding minimum Rs 300 to your Mobikwik wallet, offer valid for 1 times per month per user for 12 Months, Means you can use this offer 12 Times, Offer valid for selected lumia phones only, How to get this offer.?, Just follow the Steps below:-

Mobikwik Lumia offer


How to Get Rs 300 Cashback on adding Rs 300 at Mobikwik for Lumia users:-

Steps:-

1) Firstly Download Mobikwik Windows Phone App

2) Sign up a account on Windows phone app.

3) Add at least Rs. 300 in your MobiKwik wallet.

4) Enter your Debit / Credit Card Number, Expiry date, CVV Number.

5) Apply Coupon:-LUM300

6) Once your Promo code is applied successful then Make the Payment using debit / Credits cards only.

[[ Offer Source:- Click Here to Go ]]
Offer only valid on following devices: Lumia 430, 535, 540, 640, 640XL, 730


Terms & Conditions:-


1) Extra cash Amount is fixed at Rs. 300/- for a Minimum ”Add Money” amount of Rs. 300/-.

2. Only New Users of MobiKwik registering on or before 15th November, 2015 will be able to redeem the offer for 12 months

3. Offer only valid on following devices: Lumia 430, 535, 540, 640, 640XL, 730

4. Sign Up platform, Coupon Redemption and Payment should be done on Windows APP Only

5. Mobikwik lumia Offer can be redeemed only once per user, per month, per card and is applicable for the ‘Add Money’payment done during the offer period on MobiKwik App Only.

6. Mobikwik Lumia Offer valid only for the transactions done through Debit Card or Credit Card. Not valid on Net Banking and Virtual Cards.

Tags:- Mobikwik lumia offer, Mobikwik rs 300 Cashback on rs 300 offer, lumia users only, Mobikwik promo code for lumia users.

sir this the full detail of offer kindly help sir
Name: Lalit Prakash Raikwar
Email : [protected]@gmail.com

I have recharged to big TV smart card[protected] on March 30 and balance deduct from my wallet and account but recharge not successful till now and in the transaction history of mobikwik showing server error. No one pick up the phone on helpline. No replies from mobikwik on this transaction what I do kindly suggest anyone

Hii
I have paid my electricity bill two times
As according to your app it says bill was not paid
No one is picking calls
Bill no's are
Bses yamuma
[protected]
[protected]
[protected]
How will i get my money back???

Total amounts are
1140 (Paid two times)
350(Paid two times)
280 (Paid two times)

My total amount which is deducted is rs1770

Revert me back as soon as possible.

Thank you

I have purchased my microsoft lumia 640 in before Nov. 2015 with that i got the mobikwik offer to get 300 rs cash back on add of 300 rs (Promo code: lum300) for 12 months . But from last this month the promo code given in the offer is not working.Last month when i complain this problem new promo code(Lummu8eqwt) is given but in following month the new promo code is also not working.
And now on complaining them they are telling that we have closed the offer.
At the time of purchasing the mobile, their was nothing mentioned in their terms and conditions. Below is the terms and conditions of mobikwik:

CASHBACK UP TO RS. 3, 600 ON MOBIKWIK APP – TERMS & CONDITIONS
1- Extra cash Amount is fixed at Rs. 300/- for a Minimum "Add Money" amount of Rs. 300/-.
2- Sign Up platform, Coupon Redemption and Payment should be done on Windows APP Only
3- Offer can be redeemed only once per user, per month, per card and is applicable for the "Add Money" payment done during the offer period on MobiKwik App Only.
4- User registering on or before 15th November 2015 will only be able to redeem the offer for 12 months
5- 5-Offer only valid on following devices: Lumia 430, 535, 540, 640, 640XL, 730
6- Offer will be valid only for the transactions done through Debit Card or Credit Card. Not valid on Net Banking and Virtual Cards.
7- Valid up to 15 November'15 for max redemption until 15 November'16.
MobiKwik Offer Flow for the applicable Lumia devices
1. A new user of Download/ signs up on MobiKwik windows App.
2. After launching the App, enter “Add Money” details and proceed.
3. Then enter your card details and click on “I have a promo code”.
4. Apply the code and enjoy.
How to redeem the coupon
1. Enter the Add money details.
2. Apply the promo code LUMIA300.
3. Get ₹300 extra cash each month.
Key Points to Remember
1. User registering on or before 15th November 2015 will only be able to redeem the offer for 12 months.