Mobikwik Complaints & Reviews

I tried to book a flight and a hotel room.

I have lost 5000 rs and not a single refund has been made. Lost 300 rs on payback which could have been otherwise redeemed otherwise.,

Customer care executives don't have a clue about how complaints are to be handled

they ask you to provide every single detail regarding transaction number and amount paid,

Please refund my 5300 rs back to my account asap

My money got deducted and i have still not received it back in my bank account its been more than 10 days .

Have opened two issues and no response yet #4482791 and #4574216


My transaction Id is [protected]

Done from mobile no [protected]

The bank said the aggregator id is CCADB1ELP480

I got cheated by askmebazaar.com, because mobikwik.com provided extra discount on this site. An upcoming site like mobikwik should never partner with cheating sites like askmebazaar.com

I placed an order ab10199997 on askmebazaar.com hoping to save 50rs compared to flipkart and amazon and realized my mistake after 10 days. Every time i called the customer care he kept asking me to wait for 10 working days to dispatch. After 10 days when i called he coolly said the order was cancelled.

I spent 100 rs in calling the customer care. I don't understand the business model of this company how they will survive and win customers in the long run. If they can't handle why they take orders and spend crores in advertisements with big stars. No tracking information for your orders, keep praying after placing the order.

Please don't waste your time in ordering /waiting and receiving some sub standard product if at all you receive your order. Buy from amazon or flipkart even if the savings is less. I am keeping my fingers crossed for my refund now.

Sir, my name is Ravi Yadav. I buy Microsoft Lumia 535 smartphone when Mobikwik was giving total ₹3600 cash back on each Lumia smartphone for 12months i.e. ₹300 every month.

Microsoft and Mobikwik both provide cashbacks on each smartphone.

Now after 4months the Mobikwik company has failed to provide cash back and closed this offer permanently on its own Mercy.
Mobikwik is a fraud comany which had played a game with Lumia users belief.

When i contacted to Mobikwik they said "Mobikwik has closed this offer permanently ".

Now tell me sir, what should I do?
My parents are very angry on me because i made them trust about Mobikwik that it will give cash back for 12 months.

Sir, please help me and resolve my problem immediately. I have big trust on you.
Take strict decision on Mobikwik.

I have bought a new lumia 640 smartphone due to cashback offer 0f rs 3600 given by mobikwik. i have also read all terms and conditions on this offer but after december 2015, company refuses to give cash back and said they have sole right to change their offer at any time, this is a mentally harrassment to us. this is cheating to us. please help me.

Thank you for contacting MakeMyTrip Customer Support with regard to processing cash back for Booking ID NF[protected].

We acknowledge the attachment sent by you and we are thankful for that.

With reference to your e-mail we can understand your concern regarding cash back of INR 500 for MobiKwik. We regret to inform you that we are unable to process cash back as this offer is not rolled out by MakeMyTrip and this is the matter of Mobikwik wallet so they can help you in this. So we request you to please contact Mobikwik for the cash back.

We apologize for the inconvenience if any.

Sir
I recharged for my tata docomo andhra mobile number [protected] with a recharge amount of RS 555 adding coupon code RAJNI which offered 15% cashback.I am not a new user & I know whether coupon is added or not.as after recharge my wallet balance was not credited with cashback I gave complain but they are telling I have not added coupon..I am not an uneducated & I am damn sure that this mobikwik is goin in a fraudulent path ..many people are facing cashback issues.if you are not able to pay cashback then dont offer & invite shame to the company which will tarnish the image of company.

Rs. 500 Cashback is not received on payment on makemytrip site; though at payment gateway cash back was being shown in bracket without any condition for mobikwik. On complaining to customer care (ticket no. 4556345, 4581148), it is not resolved yet.

Registered no: [protected]
I done this transaction through irctc connect app and at a time of payment you shown that 1722.9 amount taken from my account as a ticket fare and service tax but instead of that amount you debited 1758.41 . How are you doing this. I want my 35 rs. back immediately, as everybody told me that mobikwik is trying to always cheating customer and today i realize it. I am assure you that if you not solve my problem in 24 hrs. after giving me 35+ 50 ( offer ) rs. then i will not ome back on this freaky app.

I purchesd a lumia 640 xl mobile. when i purchesd they gave me cash back offer of 300 per month upto 12 months. by seen that offer only i purchesd that mobile. this code worked for 3 moths. after that not applicable. it showing that this code is no longer available. what i hav to do.. i put a complaint to both mobikwik, microsot. microsoft web site also published about this offer. but they not giving any responce. what i have to do to get my cash back offer, other wise is there any chance to go to court for justice

Please cancel all orders. My account is hacked like cyber crime’s. I was complaints in police station.
Police told me, to send a mail and cancel all purchase don by below order numbers.
1) porches don through debit card 519xxx0694 for a purchase worth rs3200 on pos70008474 at cituruspay mumbai ind txn#[protected]

Mobikwik has given the scheme along with the purchase of New HP Laptops as HP Diwali offer.
A Scheme that offers Rs 2100 Account Balance (Rs 350 for 6 months) when recharging the Wallet with Rs 350 (Recharge Rs 350 + Rs350 Cashback=Total Balance Rs 700) in each month by applying a specific Coupon code.
I have successfully got the Cash-backs for Three months (Dec'15, Jan'16, Feb'16).
But now, the Coupon is displaying as Invalid or Expired. I have made complaints to Mobikwik, which denies help saying "HP offer is closed and we will not be able to credit any further cash backs on this offer. TnC - MobiKwik reserves the right to change or call back the offer (offers) any time on their sole discretion"
I have got all the details regarding offer, in which there is no such TnCs mentioned where Mobikwik has the right to revoke the offer in mid of the offer.
I am entitled to receive Rs 2100, but Mobikwik end up paying half the money only.

Please look into the matter and please help in resolving this ASAP

Mobikwik has given the scheme along with the purchase of New HP Laptops as HP Diwali offer.
A Scheme that offers Rs 2100 Account Balance (Rs 350 for 6 months) when recharging the Wallet with Rs 350 (Recharge Rs 350 + Rs350 Cashback=Total Balance Rs 700) in each month by applying a specific Coupon code.
I have successfully got the Cash-backs for Three months (Dec'15, Jan'16, Feb'16).
But now, the Coupon is displaying as Invalid or Expired. I have made complaints to Mobikwik, which denies help saying "HP offer is closed and we will not be able to credit any further cash backs on this offer. TnC - MobiKwik reserves the right to change or call back the offer (offers) any time on their sole discretion"
I have got all the details regarding offer, in which there is no such TnCs mentioned where Mobikwik has the right to revoke the offer in mid of the offer.
I am entitled to receive Rs 2100, but Mobikwik end up paying half the money only.

Please look into the matter and please help in resolving this ASAP.

This is regarding LUM300 offer for LUMIA 435 where if you add 300 you will get 300 as promotional balance. In the month of Jan they have provided me a special promo code .It worked fine for Jan16 and Feb16 . For March it is showing invalid code .Could you please let me know the reason.
I checked similar issue experienced by other folks also ...
# 4567794 Add Money08 Mar, 201610:36AM
This is regarding LUM300 offer for LUMIA 435 where if you add 300 you will get 300 as promotional balance. In the month of Jan they have provided me a special promo code .It worked fine for Jan16 and Feb16 . For March it is showing invalid code .Could you please let me know the reason.
I checked similar issue experienced by other folks also ...
08 Mar, 2016, 10:36AM

Namaste!

We understand that you are writing us regarding the cash back for LUM300 offer.

We would like to inform you that LUM300 offer is closed and we will not be able to credit any further cash backs on this offer.

TnC - MobiKwik reserves the right to change or call back the offer (offers) any time on their sole discretion.

Our sincere apologies for the inconvenience caused.

Stay tuned for more exciting promotional offers!

Thank you for being a valued MobiKwik customer.

Regards
MobiKwik Team

I had purchased an HP laptop from Flipkart. When I had purchased the laptop, there was an offer that I would get a Mobikwik coupon for Rs.2, 100. The coupons were like you can add Rs.350 or more in Mobikwik wallet and they would give you a top up of Rs.350 more in the wallet. It could be used once in a month from December, 2015 to May, 2016.
Now when the coupon couldn't be redeemed by me, i contacted Mobikwik. They tell me that the offer has been closed without any intimation to me.

I have recharged my account via mobikwik on 10th march 2016 but the monet was not credited in my pre-paid balance but the amount has been deducted from the mobikwik wallet.i tried to contact them many times but the problem is not solved.the customer care representatives are not attending the calls.i waited in the line for half an hour still no response.i want them to refund the money in the balance at any cosr

Mobikwik had started an offer of Rs.300 cashback on adding Rs.300 through lumia mobiles on specific models and regd with mobikwik before 15 Nov. LUMIA 535 and 430 were two of them. I purchased the above mentioned mobiles because of the cashback offer. In Dec they withdrew the offer and did not give me the cashback. In Jan and Feb they gave cashback with different code. Now in march, they are not giving the cashback and stating that they have withdrawn the offer as per their terms and conditions. But the offer was valid for a year.
This is complete cheating and unethical. They cannot issue an offer for selling a product and withdraw it at their wills and fancies. If that is the case, they should buyback the handsets also at original price.

In the month of December i used mobikwik payment wallet for paying bills while shopping on myntra. com.later i returned one product of amount 3753rs to retailer which in turn refunded amount back to mobikwik from where it was paid.now my mobikwik account showing zero balance. i registered complaint on mobikwik app and also by email many times after providing all details but they either dont reply or dont resolve my problem. i want amount to be refunded back to my bank account. i tried to raise issue many times but yet after many months they dont even reply. please help me to get my money back.

I brought the lumia 540 five months back with offer with promocode LUM300 of monthly cash back 300 by adding 300 to MOBIKWIK Wallet for 12 month, but I got only 4 months(when LUM300 promocode not working they gave me Promocode LUM9Z4VPS7E isted of LUM300, its worked for 3rd and 4th month only)

when I raised Issue in 5th month they simply saying we stopped that offer.
If They are not providing why they offered me to purchase Lumia 540 Mobile.
Now to whom should i ask and Complaint about this Cheating by Mobikwik.

picture shown bellow i attached
1. Mobikwik care replayed that we are stopping LUM300 Promocode.
2. they gave me Promocode LUM9Z4VPS7E isted of LUM300

Kindly resolve this issue

My Mail ID : [protected][protected]@gmail.com
Mobile no : [protected]

Tried to book ticket in IRCTC using MOBIKWIK WALLET .. The transaction was failed and no ticket b had been booked and the amount is not refunded and I tried calling the customer care but there no one is there to pick the phone .. Very bad service my invoice details[protected]