Mobikwik Complaints & Reviews

Hi I am using LUMIA 640 XL and trying to use coupon LUM300, but is showing invalid coupon code.Please note I used this code in november2015 and its working fine and its an offer for 1 year. But I am not able to use it.Please help, I tried mobikwik toll free number for more than a week but no answers. I send mail to mobikwik and I got two replies that are contradictory. The very first reply is they told me you signed it on jan2015 for which I replied that I purchase this phone on nov2015 then they revert me mail saying I signed it from desktop please note If I signed up from desktop then I am not able to avail this on first time applying this coupon.Please note both the replies which says all.I have gone to store too for the same and from there I find this complain is too common, please do some needful. Waiting forward for your reply. Thanks Neha Amani

There was a mobikwik offer running on Microsoft Lumia phones as per which there was a cash back of 3600 rs to be given for LUMIA 535 phones bought before 15th Nov 2015. See the link - http://i-1.prod-cdn.webapps.microsoft.com/blob/view/-/5930460/data/1/-/Mobikwik-...⇄ I want to complain about mobikwik not honouring this offer starting December 2015. We had bought two Lumia 535 phones for my wife and brother (both bought after 8/8/2015) online due to this offier and they were able to redeem the coupon for only 4 months (Aug to Nov) on first registered primary number ([protected]) and 2 months (Oct & Nov) on the second ([protected]). Initially we got error message “Invalid coupon code” and now we are getting a different error message saying “Coupon Balance is Insufficient” I have raised 3 tickets and opened the last ticket I raised[protected] multiple times for non satisfactory response, for which I always get a copy pasted blanket reply given below without even understanding the issue. – “We understand you are unable to redeem LUM300 promo code. We apologize for the inconvenience. This is to inform you that this promo code is only for new users who have registered with us after 8/8/15. Moreover, signup platform should be windows app. Thank you for being a valued MobiKwik customer.” I have even spoken to their customer care number [protected] 3 times – 1st time with Abhishek Singh on 21st Dec and then with Ayush Gupta on 26th Dec and again on 28th Dec with Ayush Gupta, who promised that the issue will be escalated to back end and I would get a resolution in 48 hours. However till date there is no solution given. Being a trusted brand like Microsoft and Mobikwik, I had bought the phone believing the offer and now we are feeling cheated. Can you please help us. Details are given below. Numbers registered with Mobikwik which are not able to redeem the offer - [protected] and [protected]. Ticket number raised with mobikwik - 4028567.

When I purchased my mobile Microsoft Lumia 535 mobikwik commitment me that when I recharge 300 with promo code LUM300 from my debit card mobikwik also cash back 300 but after one month it is not occuring .mobikwik is not giving cash back and this promo code is not working.please help me my mob no.is [protected], [protected]

I have made shopping of Rs 1288 at big bazar on[protected] . as per offer of mobikwik (from 24th to 27th ) 15 % cash back & Rs 200 egift voucher if you purchse Rs 1000 or more. i got my cash back but i did not get my eGift voucher, kinldy get the same arranged ASAP since i can utilise the same by[protected]as per mobikwik) i called at mobikwick customer care but no one is picking the ph. i got fed up. Deepak Sapra [protected] deepa.[protected]@gmail.com

The promo code that I have been provided at the time of purchase of Windows phone handset has stopped working. The scheme is that on the recharge of ₹300 every month in my mobikwik wallet, I will get the cash back of ₹300 in the wallet itself therefore making the ultimate balance in the wallet ₹600 till 12 months. Promo code - LUM300 Date of purchase-23 October 15 I just had used it twice. First time on 23rd Oct. Second time on 14 Nov. Now when I enter the promo code, wallet states that promo code is invalid.

When I purchased my mobile Microsoft Lumia 540 mobikwik commitment me that when I recharge 300 with promo code LUM300 from my debit card mobikwik also cash back 300 but after one month it is not occuring .mobikwik is not giving cash back and this promo code is not working.please help me my mob no.is [protected]

When I purchased my mobile Microsoft Lumia 540 mobikwik commitment me that when I recharge 300 with promo code LUM300 from my debit card mobikwik also cash back 300 but after one month it is not occuring .mobikwik is not giving cash back and this promo code is not working.please help me my mob no.is [protected]

I ordered something from big basket and used mobikwik to do the payment. The transaction got failed and the amount got deducted from my mobikwik wallet. The fun part is there is no transaction history of that amount in the mobikwik wallet.

I have bought lumia 730 mobile. I have used the code 'LUM300' and availed 300 extra cash offer as promised. but am not able to use the promo of 300 cashback for 12 months which is the gievn offer for 12 months. instead of 12 months i used it only for one month and now its saying insufficeint balance for coupon.

My ticket id is 4006120.Actually i have raised this issue because i am unable to use LUM300 from my windows phone 535 so mobikwik customer support has said me that there is a technical problem with this code.So u can add 300 and plz reopen this ticket.We will manually add 300 for u .But from the last 12-13 days i have not received any reply.If strict action is not taken then mobikwik meet me in court

I reached my DoCoMo prepaid account with ₹100. The amount got deducted from my debit card but my number has not been recharged with the amount 😥 my number is [protected]

I have tried to recharge my prepaid mobile number but it was unsuccessful and also money got deducted from my wallet. I didn't get by money refunded. Transaction ID: EN[protected] Mobile No.:[protected] Amount: Rs.180 Recharge date and time: 24 Dec 2015 at 14:53

Hi, I had added an amount of rs 2000 on 7th december 2015, and at that time i had applied a promo code as well which was amounted for rs 175 cashback, which was supposed to get added in my mobikwik wallet. But it has not been added and for this I had raised a several request to mobikwik but still no response received from mobikwik and my queries is still on hold by them. Its such a useless site, which i had ever met. I want my cashback of rs 175 ASAP. Thanks & Regards, Manoj Gupta

Hi Mobikwik, I was trying to recharge a number [protected] but it was not able to recharge, showing some temporary issue going on. So I recharged same number from Freecharge and the transaction was successfully completed. But later on when I checked my mobikwik wallet money was deducted from my wallet for Rs 120. Same happens in the case of other no. [protected]. The transaction was showing some temporary issues going on so I recharged again from mobikwik. But it later on completed and when I checked my mobikwik wallet an amount of 46 rs extra was deducted for same no. So I request you to kindly refund my money for Rs 166 which was deducted from my mobikwik wallet due to your server issue. Thanks & Regards Manoj Gupta

Only one month i am able to use promo code . now promo code LUM300 is not apply on my LUMIA 540 . my register mobile no is [protected] . Please solve this issue as soon . i am totally frustrated from mobikwik policy i m going to Consumer court aginst lumia and mobikwik

Tomorrow morning as i transferred r.500 rupees from mobikwk wallet to my SBI a/c but still the amount has not transferred and showing pending status.I am also complain to the company and issue a Ticket no.4068330 but still now the money was not refunded in my wallet. this kind of customer service not at all acceptable. Regards Sayan Bose [protected]

Dear sir, I have credited Amount Rs.150/- From my HDFC NET Banking on 18.12.2015. But still it has not credited to my Mobikwik Wallet. Rs.150/-has been debited from my HDFC Account on 18.12.2015. Cheque / Ref No- [protected]. So please credit the amount to my Wallet as early as possible. Regards, Bibin.B

Res. Sir, I have made mobikwik valet and added money Rs. 1500/- for mobile recharge but after 24 hrs he has locked my valet so i did not recharge any mobile Please sir help me to refund my amount in my bank i dont want any valet because he is not receiving mobile as customer care no. [protected]. My mobikwik account is [protected]@gmail.com. Thanks Regards BSN Murthy

My wallet is locked plz. Try to help me.. my account has 200 rupees of amount. And activate my account. mob. No. [protected] [protected]@gmail.com

सर मेरी mobikwik ID farhan[protected]@gmail.com है और माेबाइल नमबर [protected] है company ने मेरी mobikwik ID पर loked लगा दिया है और document submit karne के लिये लिखा हुआ आ रहा है जबकि company ने पहले भी मरी ID पर loked लगा दिया था फिर document sumbit करने के कुछ दिन बाद मेरा loked खुल गया था ताे कया company बार-बार document मांगती रहेगी इसलिये आप मदद करे or मेरी wallet ID का loked खुलवाये आपकी महरबानी हाेगी or में अपने documents submit कर रहा हूं आप जलदी से मेरा loked खाेले