Mobikwik Complaints & Reviews

Plz refer to my mobikwik account [protected]@gmail.com, mob no ([protected]) .i have added rs 6000 to my wallet on 15/12/15 .suddenly after doing one transaction of 2000rs, it is saying my wallet is locked due to suspicious activity, and i am not able to login .what suspicious activity have you found i dont understand .i have 4300 rs balance in my wallet which is mine and you have no whatsoever right to block my wallet without any intimation to me, hence you are requested to open my wallet immediately and obilige. this same mail has been sent to [protected]@mobikwik.com on 15/12/15 and again on 16/12/15 which remains un replied as of yet at 4.10pm 18/12/15 9.34 pm, its also sent on 16/12/15 to [protected]@mobikwik.com which also remains un replied ticket id - 4018958 which is also not replyed your customer care numbers also dont work. your customer care numbers dont work at all i have mailed it to [protected]@mobikwik.com, which is also not replyed now its making me think that there is some kind of 2 days have gone no reply from customer care, seems you are least concerned please ensure to reply me at the earliest can u plz provide any resolution

Hi Team I bought the HP laptop from HP in which I got the coupon to be redeemed from Mobikwik for 6 months worth rs 2100. I was able to use the coupon only for once(Nov 2015) after that Mobikwik didn't accept the coupon. I raised the Ticket[protected] and they said I can only use once, After that I explained the case to them, since than I didn't get the response. I have the emails from HP as a proof which can be provided when required. The coupon is compulsory to be used each month else each month quota will be elapsed. I have been calling Mobikwik customer care daily without fail but no one answers the call. Please help me to resolve the issue.

I made a recharge on my number today from mobikwik. After the transaction my money was deducted but recharge was unsuccessful. Kindly refund my deducted money. My contact number is [protected].

My phone is Microsoft Lumia 640. I create my account in mobikwik and then add money 300 and promo code LUM300, his successful on date 11 Nov 15. But after 1 months I also add money in my account 300 And promo code LUM300 but recharge not successful. Why

Complaint not resolved from last 8 days regarding cashback. Customer care no. & e-mail not responding. Following are the e-mail & no. - Email – [protected]@mobikwik.com / [protected]@mobikwik.com Phone - (+91) [protected]

From past 2 days, I am trying to use "LUM300" promo code in my new Lumia mobile. It is stating as invalid coupon code. So I read the offer conditions again, iIn one of the point, it states that "only once per user"

"3- Offer can be redeemed only once per user, per month, per card and is applicable for the ‘Add Money’ payment done during the offer period on MobiKwik App Only.”

Hence, i tried with other users for this month and even in that case it’s not accepting the promo code. Kindly look into the issue and correct it as soon as possible. I tried calling the customer care help line but I did not get any response for past two days (It says that our executives are busy in another call for more than 30 minutes-No option for complaint). This offer from your genuine company is the reason for the purchase of my new mobile. So kindly provide a solution asap. For any clarification call me to my personal mobile number (+91-[protected])

Note: This promo code worked only once at the time of purchase. After that it never worked.

Steps that I have followed till now:
Step 1 :( Tried on 15th and 16th of Dec with my registered ID)-Failed with Actual registration
Actual registered user ID:[protected]@gmail.com
Step 2: Read the terms and conditions of offer as mentioned above and understood that only one user id should be used per month.
Step 3: Tried with other users and failed again
Other user id’s with which I tried:[protected]@gmail.com/[protected]@gmail.com[This try was made only due to the point mentioned in the offer as mentioned/attached above.]
Step 4: Even today, I was unable to contact any help line (It says that our executives are busy in another call for more than 30 minutes-No option for complaint, I have only wasted my balance by calling the customer support number. Also there is no response for raised ticket).


When I goggled about this problem, Even many people have stated the same in the below blog, It’s not working for second time.
http://rechargetricks.in/mobikwik-loot-get-rs-300-cashback-on-rs-300-for-lumia-m...⇄

Even I can show you the bill of my new mobile, It was bought on 12 Nov 2015 and registered before November 15.

My mobiqwik account is [protected]@gmail.com i have used recently mobiqwik wallet to book my railway ticket pnr [protected] transaction id [protected] Ticket was cancelled as it was waiting, irctc has refunded the money but it is not credited in my wallet yet

Respected Madam/Sir, Mene birla sun Life insurance me mobikwik se Premium pay kiya he lekin abhitak payment confirm nahi huva he. Or cash back bhi nahi milahe PLZ help me. Date:- 16/12/2015 9:24AM Bill Payment for[protected]birlasunLifeinsurance) Transaction Id: BILL[protected] PAY AMOUNT: 2290.00

I tried to add 300 rs into mobikwik wallet on 17/11/2015 thr money was debited from my account i opened complain ticket in mobikwik they told to wait for 15 days they will get back to your account but till now i didnt get any refund transaction details are as follows Pos 89050028 Zaak epayment Ser p.l txn#600185 Please take care of adding the amount into wallet or refunding into bank account My mobikwik e-mail :[protected]@yahoo.in Mobile number [protected].

I have purchased nokia lumia 430 with mobikwik offer; which was 300 rs cashback for 12 months,

In first case:
I purchased mobile, sign up with mobikwik and availed offer on 2nd day for once, then after 5 days of my handset usage, it got some problem and handset was replaced by company with new lumia 430

For second case:
From new handset i signup with mobikwik, availed offer once, and from second month they blocked my wallet, by saying that same number debit card was used with another account also..Means with the previous account

-i explained them case, and was ready to saw 2 different bill and proof of replacement, but they denied

Now they blocked my wallet and replayed that your wallet will be remain blocked forever

My reg. Details

1st sign up details
E-mail: "[protected]@outlook.com"
Mobile: "[protected]"

And the new handset login details:
E-mail: "[protected]@outlook.com"
Mobile: "[protected]"

Now wallet is locked please do something.

Hi I am shah Mobile purchase Lumia Microsoft 540 then segment offer 3600 cash back in 12 month of mobikwik first months cash back received but second month cash back not received invaild promo code LUM300 please check and reply answer

My email id is [protected]@gmail.com when I login on dated 15 dec 2015. it shows wallet locked. your wallet is found suspicious by payment gateway.My Mobikwik wallet balance was Rs. 2000. I also raise a complaint for unlock mobikwik ID. But yet

I am A.Ramalingan.from Kolkata.I had Recharged Tata Sky Tv 2250 Rupees from Mobikwik on 11-12.2015..Tata Sky Tv has Not Recharged.But Amount 2250 rupees Deduct from my Bank A/C .Please Refund the Money Email ID-a.[protected]@gmail.com Mobile No-[protected]

I add my money to mobiwik wallet dated 12dec 2015. But now it shows my wallet balance is zero.so kidly solve my problem. My mail is. [protected]@gmail.com My mobile no is ( 091) [protected]

In the mobikwik wallet message will be appear that if you recharge 6000 then you will get 6300 and i will do that And i have also 1580 previous total amount will be 7880 rs. Now mobikwik Will locked my account any further discription when i call their customer care then he didnot attend my call. What can i do sir. My mobikwik login id is ravi[protected]@gmail.com My mobile number is [protected]. Please help me sir. Mobikwik will be cheated me sir please banned of thos site and also refund my balance into my account of rs 7880.

Only one month i am able to use promo code . now promo code LUM300 is not apply on my LUMIA 540 . My mobikwik id [protected]@outlook.com and my register mobile no is [protected] . Please solve this issue as soon . i am totally frustrated from mobikwik and my LUMIA policy .

I made a payment 547rs from mobikwik on 7 December 2015 for dominos... my money is deducted from my account but it showing no details regarding that transaction nor dominos confirm my order i lost my money then i call customer care but no one respond i registered complaint on site but got nothing. #Mobikwik #Fraudsite #WorstCustomerSupport

I have loaded 2000 INR on 9 th Dec. Suddenly they blocked my wallet with user [protected]@gmail.com, when contacted, they advised me to send estatement and I'd, I did the same but now they are demanding unnecessary documents. I told them to refund the money to original source but nothing happened because their intentions are not clean. Refund my money, I don't want this cash back etc.

I do a complain to mobikwik .. (In case of cash back) but they donot gave any solution of my problem then after i got to RBI then a consumer service call me and told that i am employ in mobikwik ( rahul sharma) (+[protected] and take my email id and asking my otp nu. But i dont give him then they told me that they at manager post after this i gave him my otp nu and they deducted my 640 rupess in my wallet then please refund my balance in my wallet .after this they ask my atm 16 digit nu. and i will refind your balance in account...i did not give him my 16digit number they say i am block your a/c of mobikwik This employee transfer my money to another wallet i have a screenshot of this. I think i face a fraud I want to refund my money

I have lost 6000 rupees through three transactions of 2000 rupees each which happened without my knowledge.I just got text messages on my phone that such transactions happened.I have been talking and mailing the concerned authorities but the response is unsatisfactory and I havent got any refund yet. Also I lost 3500 rupees which my friend had sent.First they said that my KYC limits for the month is reached hence I could not receive it, later even after a month the money is not credited yet.Totally, I have lost 9500 rupees.