Mobikwik Complaints & Reviews

I have paid through Mobikwik to Dominos on 11 dec 2015... I Have done Transaction of 606 rupees (50 from wallet ad 556 from my bank account).In first attempt 556 got debited from my SBI account and mobiwik window came but payment not done to Dominos... Mine 556 rs.that got debited from my bank account has not reflected anywhere.That money is not credited in Mobiwik wallet and SBI account and two weeks are over. I have written 3-4 times mail regarding this query. But i have not got response from mobikwik side.I have called to customer number but i am unable to contact them.Why are mobikwik not solving the issue.

I am an user of Mobikwik wallet. My payment amount of Rs. 2010/- through Mobikwik wallet could not reach to Grofers (Order Id..GRTXN2838511) with Status Message "Failed at PG" on 05.12.2015 at 10.04PM. The transaction Fee of Rs. 2010/- for Product Info - Grofers cart whose Status was Dropped as on 05.12.2015 at 10.15PM. (Transaction Id-GRTXN2838615) As per the above message my Mobikwik wallet balance should be Rs. 2010/-. I have given complaint on 05.12.2015 and 06.12.2015 to Mobikwik. But till now my Mobikwik wallet balance could not be corrected. Already 17 days has been lapsed. Initially it was displayed that the amount will be retuned back within 7 - 10 days. To avoid complaint in Cyber Crime the amount should be returned back to my Mobikwik wallet as early as possible. Mail from Grofers as received is shown below We checked your transaction details and found that the transaction got failed for Mobikwik and the screenshot of the same is attached below. Also the above shared transaction ID is was done through PayUMoney wallet which also got dropped. 1. Mobikwik Order ID Txn ID User Phone User Email Txn Date Refund Date Txn Amount Fee Service Tax Status message Payout Amount Payout Payout Batch GRTXN2838511 [protected] [protected] [protected]@gmail.com [protected]:04:32 None 2010.0 None None Failed at PG None None 2.PayUMoney wallet TRANSACTION DETAILS Date of Transaction [protected]:15:05 Transaction Fee 2, 010.00 PayU ID [protected] Discount / Cashback 0.00 Transaction ID GRTXN2838615 Amount 2, 010.00 Merchant Name www.grofers.com Status Dropped Product Info Grofers cart Device Info Android App Do let us know if there is anything else we can do for you, we'll be happy to assist you in every way possible. Regards, Team Grofers

My wallet has been lock. I alredy raise a ticket. Bt stil my wallet is lock. I have also register a complain for reactivation of wallet bt no solution i get.how mobikwik lock my wallet without my permission.please reactivate my wallet in urgent. My id akanksha.[protected]@gmail.com

Hi, I have used mobiwik gateway for online payment of the BOOKMYSHOW merchant. To add the money to Mobiwik I have used SBI EPAY. But transaction is failed and the money did not refund to SBI bank. 16-Dec[protected]Dec-2015)TO TRANSFER INB SBI EPAY[protected]IG0BDSAQE4 Amount: 345.80

My wallet has been locked.. there are rs 500 in my wallet. Please reactivate my wallet in urget. Otherwise deposite my money in saving a/c.my id-akanksha.[protected]@gmail.com

This customer care support very very worst because when we raising query they will not giving any reply and if they are giving reply also there is not matter simply they are telling your problem is solved and we are not able raise next query also until close before query, In Play store whoever is writing positive reply, customer care is responding, whoever(customer) is giving negative reply they don't bother any thing There is showing money transfer option that is also we are not able to send not more than 500 what is benefit of funds transfer that is also not a free of cost, if debited charges also they wont allow to transfer more than 500 Dear Mobikwik customer service Please try to solve problem immediately

There are 2000 rupees in my mobikwik wallet.When we add the 2000 rupees in my mobikwik wallet through the bank account atm then just my mobikwik account is locked through the mobikwik team. So please again rectivate the my mobikwik account. If my mobikwik account is not reactivate again then this condition my mobikwik wallet money is return in the my Bank account . when I have already many times mail the mobikwik care and i am also many times send own documents then my mobikwik account is not reactivate in time. So please help me. My mobikwik email id is [protected]@gmail.com and my mobile number is [protected]

My wallet is locked and there are 2500 rupees in my wallet and my id is [protected]@gmail.com and number is [protected] so please re activate my account

My ticket number is 3993240. I have purchased Microsoft Lumia 540 on 31/10/2015 at BigC shoe room in Kurnool, with cash back offer from Mobikwik. For the first month shop keeper did it, I am unable to get it from the second month onwards, , , , please kindly help me. DR.G.RAMESH

I purchased a product on myntra.com and I paid through mobikwik wallet but due to some reason I had to return that product. So myntra had refunded the amount but it was not reflecting in the wallet. I told them that money Is not showing in the wallet . They shared a screenshot with me which proves that they have refunded the amount. So I contacted mobikwik about this but they never respond. I sent 4 5 mails but didn't get any reply. I called their customer care support but they never connected to the agent. I spent approx 50rs for calling them but they never respond. I m helpless now. Please help me

Dear Sir, Yesterday i recharged with 26 rupees using mobikwik app since the balance was deducted from my account and it was not recharged to my mobile number. please fix this issue asap

I have redeemed one coupon for cashback of Rs.175 while adding Rs.2000 in wallet using CC 10-12 days ago. I have filed a ticket in Mobikwik against the same on 9th Dec Ticket 3981513 but I have not got any response till date.

I bought the HP laptop from HP in which I got the coupon to be redeemed from Mobikwik for 6 months worth rs 2100. So I used the coupan on 18 dec 2015 and add 350 money by debit card in my mobikwik wallet as decribe in offer the total money is added 700 but there will only 350 add. I submitted immediate my issue to mobikwik app my ticket id is - 4037451 . there is no respond by mobikwik plz help immediately to solve this issue

Sir/Madam, I purchased subject phone from Microsoft retailer in Bangalore and got Rupee 300 added to first recharge on 15 November. I m promised to get 300 each for next 9 monthly recharges. I m not able to get it with LUM300. Customer care Microsoft asked to contact u. Ur Tele support is worst and don't respond after 30 min wait. Help pls.

My wallet money is deducted for an unknown videocon d2h recharge 480/- total amount in my MobiKwik wallet from unknown user. This very serious to informing you. Please help me. Thanking you, V V RAMA RAO, vvramarao.[protected]@gmail.com, [protected].

I am Nadeem Ahmed from Kolkata.I had Recharge 2250 Tata Sky TV through Mobikwik. Tata Sky TV has not Rechager.But 220 Rupees Deduct from my Bank A/C.I had Compliant Email Send to Head office of Bank of India and Indian Cosumer form &Mobikwik.Then after Few Hours ago call few number he has said to me i am Calling from Mobikwik, you 2250 Rupees has Deduct from Bank A/C, You give the detail of ATM card.I Give the Details. then he will 24451.00 Rupees transiction from my A/C.So Please Requested to You Please Which Types of Fraud men arrested, Email [protected]@gmail.com Phone[protected]

i had load the amount 2000 rs in wallet.when the promotion was going on...still the amount is not credit my wallet..i had continue follow ur customer support number..no body pick my phone what a rubbish service you have provide..you make customer fool ..even my query was not also resolved .if you provide any offer you should be given ...already gone 10 days ..still no response..if my query is not resolved i will never used mobiwik application in future until my wallet amount finished . i am really facing bad experience..overall i am happy ur services.

I had transfer money from Mobbikwik wallet to my bank account but it was shown an error your daily limit has exhausted.bug my 520 rs has been debited from Mobbikwik account and not credited in bank account.My name is sachin kurhe and my registered mobile number is with Mobbikwik is [protected]

Purchased Nokia Lumia 730 on 26th Sept 2015. Registered on Mobikwik on 28th Sept 2015 and I got coupon code worked for first time on same day. So I was able to use this code for 3 times. Now for the forth time I am trying to use, it says coupon code is invalid. And as per Mobikwik offers they said that coupon code will be used for 12 times, 1 time each month. I have generated a ticket #3965335 & #3983975 on 8th Dec 2015 and 10 Dec 2015 and the issue is not yet resolved. I have also tried calling on mobikwik customer care no. which are provided on website[protected] and[protected] but no one is answering and recorded voice is saying that our customers executive are busy and my call will be answered shortly. But to my surprise no one answered my call even after calling many times. Previously I was a huge fan of Mobikwik and I was having a feeling that this is Indian company and I should support it in its progress. I also had feeling that now the Indian companies are good and not cheating anybody. I even asked my friends and colleagues to use Mobikwik. But now my feelings are little shattered after this incident. I hope to have this resolved soon.

While making the order for Dominos Pizza last thursday, 10 Dec 2015, the transaction from Bank was successful but when it was directed from mobikwik to Dominis, the transaction was declined. I tried twice but both times, it was same resulting in the deduction of amount 1335 twice making a total of 2670. To note that the amount has neither been credited to my bank account nor to mobikwik wallet. I need a faster resolution. Please assist.