Mobikwik Complaints & Reviews

Sir/Madam, I purchased subject phone from Microsoft retailer in Bangalore and got Rupee 300 added to first recharge on 15 November. I m promised to get 300 each for next 9 monthly recharges. I m not able to get it with LUM300. Customer care Microsoft asked to contact u. Ur Tele support is worst and don't respond after 30 min wait. Help pls.

My wallet money is deducted for an unknown videocon d2h recharge 480/- total amount in my MobiKwik wallet from unknown user. This very serious to informing you. Please help me. Thanking you, V V RAMA RAO, vvramarao.[protected]@gmail.com, [protected].

I am Nadeem Ahmed from Kolkata.I had Recharge 2250 Tata Sky TV through Mobikwik. Tata Sky TV has not Rechager.But 220 Rupees Deduct from my Bank A/C.I had Compliant Email Send to Head office of Bank of India and Indian Cosumer form &Mobikwik.Then after Few Hours ago call few number he has said to me i am Calling from Mobikwik, you 2250 Rupees has Deduct from Bank A/C, You give the detail of ATM card.I Give the Details. then he will 24451.00 Rupees transiction from my A/C.So Please Requested to You Please Which Types of Fraud men arrested, Email [protected]@gmail.com Phone[protected]

i had load the amount 2000 rs in wallet.when the promotion was going on...still the amount is not credit my wallet..i had continue follow ur customer support number..no body pick my phone what a rubbish service you have provide..you make customer fool ..even my query was not also resolved .if you provide any offer you should be given ...already gone 10 days ..still no response..if my query is not resolved i will never used mobiwik application in future until my wallet amount finished . i am really facing bad experience..overall i am happy ur services.

I had transfer money from Mobbikwik wallet to my bank account but it was shown an error your daily limit has exhausted.bug my 520 rs has been debited from Mobbikwik account and not credited in bank account.My name is sachin kurhe and my registered mobile number is with Mobbikwik is [protected]

Purchased Nokia Lumia 730 on 26th Sept 2015. Registered on Mobikwik on 28th Sept 2015 and I got coupon code worked for first time on same day. So I was able to use this code for 3 times. Now for the forth time I am trying to use, it says coupon code is invalid. And as per Mobikwik offers they said that coupon code will be used for 12 times, 1 time each month. I have generated a ticket #3965335 & #3983975 on 8th Dec 2015 and 10 Dec 2015 and the issue is not yet resolved. I have also tried calling on mobikwik customer care no. which are provided on website[protected] and[protected] but no one is answering and recorded voice is saying that our customers executive are busy and my call will be answered shortly. But to my surprise no one answered my call even after calling many times. Previously I was a huge fan of Mobikwik and I was having a feeling that this is Indian company and I should support it in its progress. I also had feeling that now the Indian companies are good and not cheating anybody. I even asked my friends and colleagues to use Mobikwik. But now my feelings are little shattered after this incident. I hope to have this resolved soon.

While making the order for Dominos Pizza last thursday, 10 Dec 2015, the transaction from Bank was successful but when it was directed from mobikwik to Dominis, the transaction was declined. I tried twice but both times, it was same resulting in the deduction of amount 1335 twice making a total of 2670. To note that the amount has neither been credited to my bank account nor to mobikwik wallet. I need a faster resolution. Please assist.

Plz refer to my mobikwik account [protected]@gmail.com, mob no ([protected]) .i have added rs 6000 to my wallet on 15/12/15 .suddenly after doing one transaction of 2000rs, it is saying my wallet is locked due to suspicious activity, and i am not able to login .what suspicious activity have you found i dont understand .i have 4300 rs balance in my wallet which is mine and you have no whatsoever right to block my wallet without any intimation to me, hence you are requested to open my wallet immediately and obilige. this same mail has been sent to [protected]@mobikwik.com on 15/12/15 and again on 16/12/15 which remains un replied as of yet at 4.10pm 18/12/15 9.34 pm, its also sent on 16/12/15 to [protected]@mobikwik.com which also remains un replied ticket id - 4018958 which is also not replyed your customer care numbers also dont work. your customer care numbers dont work at all i have mailed it to [protected]@mobikwik.com, which is also not replyed now its making me think that there is some kind of 2 days have gone no reply from customer care, seems you are least concerned please ensure to reply me at the earliest can u plz provide any resolution

Hi Team I bought the HP laptop from HP in which I got the coupon to be redeemed from Mobikwik for 6 months worth rs 2100. I was able to use the coupon only for once(Nov 2015) after that Mobikwik didn't accept the coupon. I raised the Ticket[protected] and they said I can only use once, After that I explained the case to them, since than I didn't get the response. I have the emails from HP as a proof which can be provided when required. The coupon is compulsory to be used each month else each month quota will be elapsed. I have been calling Mobikwik customer care daily without fail but no one answers the call. Please help me to resolve the issue.

I made a recharge on my number today from mobikwik. After the transaction my money was deducted but recharge was unsuccessful. Kindly refund my deducted money. My contact number is [protected].

My phone is Microsoft Lumia 640. I create my account in mobikwik and then add money 300 and promo code LUM300, his successful on date 11 Nov 15. But after 1 months I also add money in my account 300 And promo code LUM300 but recharge not successful. Why

Complaint not resolved from last 8 days regarding cashback. Customer care no. & e-mail not responding. Following are the e-mail & no. - Email – [protected]@mobikwik.com / [protected]@mobikwik.com Phone - (+91) [protected]

From past 2 days, I am trying to use "LUM300" promo code in my new Lumia mobile. It is stating as invalid coupon code. So I read the offer conditions again, iIn one of the point, it states that "only once per user"

"3- Offer can be redeemed only once per user, per month, per card and is applicable for the ‘Add Money’ payment done during the offer period on MobiKwik App Only.”

Hence, i tried with other users for this month and even in that case it’s not accepting the promo code. Kindly look into the issue and correct it as soon as possible. I tried calling the customer care help line but I did not get any response for past two days (It says that our executives are busy in another call for more than 30 minutes-No option for complaint). This offer from your genuine company is the reason for the purchase of my new mobile. So kindly provide a solution asap. For any clarification call me to my personal mobile number (+91-[protected])

Note: This promo code worked only once at the time of purchase. After that it never worked.

Steps that I have followed till now:
Step 1 :( Tried on 15th and 16th of Dec with my registered ID)-Failed with Actual registration
Actual registered user ID:[protected]@gmail.com
Step 2: Read the terms and conditions of offer as mentioned above and understood that only one user id should be used per month.
Step 3: Tried with other users and failed again
Other user id’s with which I tried:[protected]@gmail.com/[protected]@gmail.com[This try was made only due to the point mentioned in the offer as mentioned/attached above.]
Step 4: Even today, I was unable to contact any help line (It says that our executives are busy in another call for more than 30 minutes-No option for complaint, I have only wasted my balance by calling the customer support number. Also there is no response for raised ticket).


When I goggled about this problem, Even many people have stated the same in the below blog, It’s not working for second time.
http://rechargetricks.in/mobikwik-loot-get-rs-300-cashback-on-rs-300-for-lumia-m...⇄

Even I can show you the bill of my new mobile, It was bought on 12 Nov 2015 and registered before November 15.

My mobiqwik account is [protected]@gmail.com i have used recently mobiqwik wallet to book my railway ticket pnr [protected] transaction id [protected] Ticket was cancelled as it was waiting, irctc has refunded the money but it is not credited in my wallet yet

Respected Madam/Sir, Mene birla sun Life insurance me mobikwik se Premium pay kiya he lekin abhitak payment confirm nahi huva he. Or cash back bhi nahi milahe PLZ help me. Date:- 16/12/2015 9:24AM Bill Payment for[protected]birlasunLifeinsurance) Transaction Id: BILL[protected] PAY AMOUNT: 2290.00

I tried to add 300 rs into mobikwik wallet on 17/11/2015 thr money was debited from my account i opened complain ticket in mobikwik they told to wait for 15 days they will get back to your account but till now i didnt get any refund transaction details are as follows Pos 89050028 Zaak epayment Ser p.l txn#600185 Please take care of adding the amount into wallet or refunding into bank account My mobikwik e-mail :[protected]@yahoo.in Mobile number [protected].

I have purchased nokia lumia 430 with mobikwik offer; which was 300 rs cashback for 12 months,

In first case:
I purchased mobile, sign up with mobikwik and availed offer on 2nd day for once, then after 5 days of my handset usage, it got some problem and handset was replaced by company with new lumia 430

For second case:
From new handset i signup with mobikwik, availed offer once, and from second month they blocked my wallet, by saying that same number debit card was used with another account also..Means with the previous account

-i explained them case, and was ready to saw 2 different bill and proof of replacement, but they denied

Now they blocked my wallet and replayed that your wallet will be remain blocked forever

My reg. Details

1st sign up details
E-mail: "[protected]@outlook.com"
Mobile: "[protected]"

And the new handset login details:
E-mail: "[protected]@outlook.com"
Mobile: "[protected]"

Now wallet is locked please do something.

Hi I am shah Mobile purchase Lumia Microsoft 540 then segment offer 3600 cash back in 12 month of mobikwik first months cash back received but second month cash back not received invaild promo code LUM300 please check and reply answer

My email id is [protected]@gmail.com when I login on dated 15 dec 2015. it shows wallet locked. your wallet is found suspicious by payment gateway.My Mobikwik wallet balance was Rs. 2000. I also raise a complaint for unlock mobikwik ID. But yet

I am A.Ramalingan.from Kolkata.I had Recharged Tata Sky Tv 2250 Rupees from Mobikwik on 11-12.2015..Tata Sky Tv has Not Recharged.But Amount 2250 rupees Deduct from my Bank A/C .Please Refund the Money Email ID-a.[protected]@gmail.com Mobile No-[protected]