| Address: 122002 |
| Website: www.mobikwik.com |
I paid Rs. 34.75 on[protected] in my mobikwik wallet (because mobikwik wallet balance was insufficient) via SBI bank for paying on the www.Abhibus.com website for booking bus ticket (amounting to Rs. 450). But amount is debited but no received in my mobikwik wallet, as a result bus ticket was not booked. I have raised ticket no. 3922041 on[protected] on the Mobikwik Customer Care Numbers :[protected] and[protected]. I received this email reply (image attached) in solution to the ticket no. PT[protected] raised with SBI bank for amount debited but not recd by mobikwik for booking busticket on abhibus.com on[protected]. SBI bank is saying that transaction is successfull, but actually, amount got debited but Abhibus.com did not recd payment from mobikwik, as a result, bus ticket was not issued. after that also, amount of Rs. 34.75 was not aded to my mobikwik wallet. so where is it gone???
As per the Mobikwik customer care representative, every time i call them, they would escalate and forward the problem for a solution to their higher authorities (for 4 times now.) they are still not able to give me credit it in my wallet. please help me.
Dec 15, 2015
Updated by Smit M It is now[protected], 15 days completed, but no solution is provided. please help.