Mobikwik Complaints & Reviews

Dear sirs,

With due respect, i have to inform you as under -

On 8. 6. 2015, some arman (His mobile no. 91 [protected]) told me on my mobile no. [protected] that he want to return the amount of rs. 8905 / - of my sbi card reward points which were through oversight debited in my sbi card and the asked me otp and after having listen otp, immediately my account was debited by rs. 8905 / - again. After contact him on mobile, he said me that sorry it was due to some mistake and on 10. 6. 2015 my account again debited by rs. 8905 / - , i again contact him on mobile but he said that do not worry, no amount will be debited in your account. For any problem, pl. Contact me on my mobile no. Shown on your mobile. And after having received monthly statement from sbi cards, it was known to me that i was cheated by that person and my account has been debited by rs. 8905 / - twice and also an amount of rs. 595 / - . Please make enquiry in the matter and arrange to return my amount which was fraudlant to me i. E. Rs. 18405 / - only. The amount has deposited by me with sbi cards today compulsorily.

Govind prasad soni,
251, vishwakarma nagar,
Indore - 452009
Mobile - [protected]

Sir, With due respect I beg most respect fully to state that I am Sri Manik Chandra Das, Mobile No- [protected] Father of Sri Mantu Chandra Das, Vill- Rajghat, Melaghar. P.O+P.S-Melaghar, Sepahijala Tripura have parmanently resident at this address and I have an saving Bank Account of STATE BANK OF INDIA, Melaghar Branch, Account No-.[protected]. On 26.06.2015 pos[protected] www mobikwik com debited from my account Rs. 500.00 and same day 26.06.2015 pos[protected] www mobikwik com debited from my account Rs. 2000.00, Total Rs. 2500.00 had Debited from my account without any information/with out any causes. So I there fore pray that you would be kindly grant me and help me to get this 2500.00 money.

I had initated transaction with pvr mobikwik deducted amounted tickets where not send all details where send to there helpdesk.

No process with mobikwik for backtracking there transaction just a poor wallet implementation with no ownership

Pathetic service do not go with this wallet vendor.

dear sir i have recharge from mobikwik 250 rs balance deducted from my account and no recharge on my idea number mobikwik team said that recharge is successful but no any recharge on my mobile i call to idea custmer care many time they told me no recharge on your number . my ticket number is- 2932751 when i recharge this msg got- Your recharge for Rs. 250.0 is pending. We are trying to fix this. In case it doesn't work, amount will be refunded to your MobiKwik wallet.

On 30 June 2015 my account is debited with Rs 985 for the payment to Dominos by some one. Immediately reported the matter to Mobikwik. Also informed [protected]@mobikwi.com about it. Later when I called customer care, Mr Fasal said that they can't do anything as the payment has initiated. Ticket number regarding this is 2931126. They could have blocked this transaction since Dominos will take time to deliver pizza.

Some unscrupulous person Mob: No.[protected] Stating to be SBI Manager called me on 01.07.2015 at about 02.47 P.M over my cell phone & stated that my ATM Cards is blocked as Adhar Card is not submitted for KYC compliance & noted my 16 digit ATM card No.[protected], Name & Security password. to tally the same..Subsequently asked me to confirm OTP (one time password) for updation. My account has been fraudulently debited Rs. 9990 on POS PRCH-POS[protected] WWW MOBIKWIK COM & 3000 *12 = Rs. 36000 on POS PRCH-POS[protected] Freecharge_BD as follows. Account Statement from 30 Jun 2015 to 1 Jul 2015 Txn Date Value Date Description Ref No./Cheque No. Debit Credit Balance 30-Jun-15 30-Jun-15 BULK POSTING-PENSION JUNE 2015-- 2, 222.00 5, 75, 924.84 01-Jul-15 01-Jul-15 POS PRCH-POS[protected] WWW MOBIKWIK COM NEW DEL-- 9, 990.00 5, 65, 934.84 01-Jul-15 01-Jul-15 POS PRCH-POS[protected] Freecharge_BD SBIPG-- 3, 000.00 5, 62, 934.84 01-Jul-15 01-Jul-15 POS PRCH-POS[protected] Freecharge_BD SBIPG-- 3, 000.00 5, 59, 934.84 01-Jul-15 01-Jul-15 POS PRCH-POS[protected] Freecharge_BD SBIPG-- 3, 000.00 5, 56, 934.84 01-Jul-15 01-Jul-15 POS PRCH-POS[protected] Freecharge_BD SBIPG-- 3, 000.00 5, 53, 934.84 01-Jul-15 01-Jul-15 POS PRCH-POS[protected] Freecharge_BD SBIPG-- 3, 000.00 5, 50, 934.84 01-Jul-15 01-Jul-15 POS PRCH-POS[protected] Freecharge_BD SBIPG-- 3, 000.00 5, 47, 934.84 01-Jul-15 01-Jul-15 POS PRCH-POS[protected] Freecharge_BD SBIPG-- 3, 000.00 5, 44, 934.84 01-Jul-15 01-Jul-15 POS PRCH-POS[protected] Freecharge_BD SBIPG-- 3, 000.00 5, 41, 934.84 01-Jul-15 01-Jul-15 POS PRCH-POS[protected] Freecharge_BD SBIPG-- 3, 000.00 5, 38, 934.84 01-Jul-15 01-Jul-15 POS PRCH-POS[protected] Freecharge_BD SBIPG-- 3, 000.00 5, 35, 934.84 01-Jul-15 01-Jul-15 POS PRCH-POS[protected] Freecharge_BD SBIPG-- 3, 000.00 5, 32, 934.84 01-Jul-15 01-Jul-15 POS PRCH-POS[protected] Freecharge_BD SBIPG-- 3, 000.00 5, 29, 934.84 01-Jul-15 01-Jul-15 BY TRANSFER-INB SAIL SALARY 201506-- [protected]/[protected]CT[protected] 95, 068.00 6, 25, 002.84 Kindly intervene in the matter. I request you to cancel the transaction, block / stop the despatch of the ordered article and help to realise the amount for credit to my Account No. [protected] in favour of Mr. Gopi Chand . My phone no is [protected] and email id is gopichand.[protected]@gmail.com. Kindly reply. Regards, Gopi Chand Address: Qr. No. : C-29, Sector-01 Rourkela ( Odisha ) PIN-769008

Hi team,

I have made the payment via mobikwik vallet of 1003rs but the same payment not done successfully. I have raised the ticket#2908938. However i am not happy with the resolution provided by your team.

I would appreciate if you assign this to someone who can actually help me in this concern as this is seriously testing my patience.

Please share your manager's contact number or someone who can escalate this further.

I have attached the screenshot for the payment that is still showing due on.
You can also reach out to me on my mobile number: [protected]
Thank you!

Dear sir I was using mobiwik sight for making my landline Mtnl bill payment of rupees 1070 but transaction was unsuccessful but mobiwik deduct 1070rupees from my Kotak bank credit card I am already informed about this issue but representative of mobiwik said payment reverse in 10 days today is last day of June month my payment is not reverse in my card kindly consider this issue Thanks Arun sharma [protected]

Dear customercare, I got a massage on my mobile no.[protected] at 6:49pm today 29June POS PRCH POS 791659 WWW MOBIKWIK COM NEW DELH My SBI account has debited 5000/.Rs for purchase of on your website. I am not purchase any product from my debit card. Please refund my money into my bank account otherwise i will claim an FIR on your website. Card holder name-Anuj Kumar Card no. 622XXXXXXXXXXX59618 Transcition date 29June Amount-5000/.Rs Regards Anuj Kumar [protected]

MOBIKWIK has deducted my money from my bank account to top up the amount my mobile but instead charging it said my traction reverted and money was sent back in there own wallet.

i am tracing them since 5 days now writing complaints on there website with complaint ticket number
1. 2928846
2. 2910935
3. 2904644
after writing three times with above refrence number they message me saying it has resolved and solution is sent on your email but nothing received and last time they told somebody will call you but nobody bothered too.
They do not even give their customer care number, It generates doubt on their intention.
This has to be sorted out.
my EMAIL IS [protected]@gmail.com

Hello, i have made payment of 276.57 to ebay using mobikwik wallet but ebay had cancelled this order and amount has been refunded to my mobikwik wallet on 13 june 2015, but today i have seen that only rs 28 is added in my account against of Rs 276.57. so i have called to ebay customer care and explained whole issue, then ebay customer executive told me that your amount Rs 276.57 has been refunded with reference Id "DMBK[protected]" and further suggest me that contact to mobikwik customer service to get full refunded amount and check status of refunded amount.

Hi, My email ID [protected]@gmail.com is using someone else with his phone number in mobikwik. While I am trying to change it's password and mobile phone number, password goes to that unknown number. Please postpone this account from this site. I don't need it.

Respected sir, Yesterday someone by using my two credit card's detail and use on your mobikwik.com site something was purchased so please cancelled the all transaction which was create by below credit cards:- SBI card no.[protected] Amount 3000+3000+3000=9000( three transaction was create of total amount 9000) at 4:40pm on date of 27.06.2015. and by HDFC card no.[protected] Amount 3000+3000+3000=9000( three transaction was create of total amount 9000) at 5:07pm on date of 27.06.2015. the ref. no .of transaction is 1) 028201 at 5:7:10pm 2) 024963 at 5:7:11pm 3) 026969 at 5:7:12pm The above transaction was fraud and i have done FIR of this fraud case in loni police station Ghaziabad so this is my humble request to you please causal that all transaction immediately. and refund my all amount 18000rs. With regards, Shailesh shukla M# [protected] c 86 ganga vihar near sabhapur check post loni gaziabad. 201102

Hello Mobiwiki Team, Unfortunately, I am (was) the active user of mobiwik application, was recharging my mobile and booking movie tickets from mobiwik everytime. I have booked some 8-10 times movie tickets. To get the amount back in my wallet, need to raise the ticket and in reposnse I get the text like " will get within 48hrs". Please note- I hv booked 2 times movie tickets recently but dint get the amount back. Please return amount back in my mobiwik wallet. it wud be some 300+ rs

Hello, i have made payment of 832.30 to ebay using mobikwik wallet on 13th june 2015, but ebay had cancelled this order and amount has been refunded to my mobikwik wallet on 23rd june 2015, but amount doesn't showing in my mobikwik wallet yet. so i have called to ebay customer care and explained whole issue, then ebay customer executive told me that your amount has been refunded with reference Id "DMBK[protected]" and further suggest me that contact to mobikwik customer service to get refunded amount and check status of refunded amount. So, i request you to please give me the status about ebay refund amount of 832.30 INR whose reference id is "DMBK[protected]". Please add 832.30 INR in my mobikwik wallet ASAP. Transaction Details : Reference ID - DMBK[protected] Amount - 832.30 INR Mobile Number - [protected] Register Email Id - [protected]@yahoo.com Merchant Details - Ebay.in

This is for your information Some unscrupulous persons called me on 19.05.2015 at about 5.30 P.M over my cellphone to register my ATM Cards of my two different Accounts. It is astonished that, they have prompted me the said no of my 16 digit ATM card and asked me to tally the same. How could they know my ATM card no is not known to me. Subsequently it is observed that my both the accounts have been fraudulently debited by mobikwik new delhi(all paper are submitted to you as you required). Kindly intervene the matter so as to realise the same amount for credit to my Accounts as you had committed to refund. my phone no is [protected] and email id is [protected]@gmail.com.

Hello, My name is Pratika Shetty. Yesterday on 25th June, 2015 I made a payment of Rs 1200. through mobikwik to incorrect Mobile number [protected] instead of correct mobile number [protected].Now payment has been deducted from my wallet also the number for which i made a payment is not a postpaid number but I have selected postpaid option while making the payment. Also I have created a ticket # 2901971 for the same. But I have not recieved any feed back from your so called happiness officer. I need the refund in my wallet back. Request you yo please look into the matter on high priority since its a huge amount. My email Id is : [protected]@yahoo.com My mobile # is [protected] Awaiting for your favourable response

I had booked ticket in bookmyshow and added booked amount in mobikwik. Again I had make separate payment from my own account. SO I had paid two times, one in mobikwik balance account and another one to bookmyshow. After that my Rs 2034 is not showing anywhere. Where is my amount Rs 2034.00. Kindly help me. my mobile number is [protected] imran.

Respected sir, with due respect i beg to state that by fraud processes two transcanction of Rs 800 at 03:37:49 pm on 25/0602015 and of rupees 2020 at 03:33:45pm at 25/06/2015 is done from the ATM number [protected] . The details of the account are account number - [protected] SBI branch branch code - 64 DEOGHAR Please sir cancel the transcanction and return my money to my account.I will be obliged to you for this type of kind help. Thank you

First thing.. Why isn't Mobikwik banned like UBER, while the same case they don't have a customer care and hence has no right to operate country wide. I am going to file and RTI against Mobikwik for this. 2nd: If you show the offers on your website and then you do not pay the cash back in user's account, your customer care has no reply for this and user is just fooled around. 3rd: Most of the time when payment fails you add the balance to your mobikwik balance. Any reason why you do not decline the payment and hence retransact the money to user's original mode of payment(creditcard or bank account) 4th: Why do you not have a option to change the phone number with account. what about those who lost or changed their numbers.. I need a clarification on this. Call me [protected] before I file the RTI against you.