Mobikwik Complaints & Reviews

I have complained about fraud/unauthorised transaction for Rs. 1277/- carried out on 3.12.21 from my mobikwik wallet for which i have reported on 5.12.21. Mobikwik has asked some questions as per attached questionnaire for which i have reverted immediately but despite regular follow up on mails, i am not getting any response from the Mobikwik team and also did not get any money back in the wallet or my bank account.

My account is disables for safety by them due to which i am not able to get any update related to this.

Request M'kwik team to respond immediately and refund my wallet amount also.

Mobikwik has debited my credit card 2 times of same 1 transaction of ₹765 on 25th Oct, 2021.

And now after 45 days i still did not get the refund of the excess money which they debited from my credit card. And since last 20 days of continious calling to customer care i do not get proper response.

My name is rajesh rajpara i purchased medicine from pharm easy application on 19th nov 2021 while checking out for payment it was showing there i can pay from mobi kwik wallet so i choose that option with surprise payment directly done from wallet without asking any net banking or credit card details i log in to mobi kwik account where i found the real scam by mobi kwik they did trancastion through my zip account this zip account is pay later service of them without asking me weather i want to go for this pay later service or not also there was showing 99 rs activation charge for zip account so basically what they were asking me 99 rs for a service which i didn't want so immediately again i log in to pharm easy & cancel my transaction so pharm easy immediately cancel my transaction & they refunded money this money not deposited in mobi kwik zip account it went to my mobi kwik wallet & if i have to settle zip account process is i have to transfer wallet balance to zip account + rs 99 as activation charge which i refuse to pay from 1st dec 2021 i am receiving daily 4 to 5 msgs, mails, automated calls to pay my balance i try to contact on their custmoer care but every time they tell our all staff is busy on another call mobi kwik not bother to call back they always sends one side communication you can not speak with some one or present your point i finally opt for deactivate my account option with the thought that at least now i am able to speak with some one but they have deactivated with my account with current out standing so mobi kwik is dose not care about their customer care any way that not the concern real concern is not they are sending message that if i not pay my loan my cibil get affected how can rs 1162 transaction amount can be loan that to without asking to customer while customer immediately reverse the transaction you are asking 99 rs as your so called zip service which is useless for me now you are threatening me for cibil score ? mobi kwik has i guess so much time but i don't have time for such non sense mobi kwik is making fools to people & i will not gone pay rs 99 remaining balance is still their in my mobi kwik wallet so recover from their

In my CIBIL It showing loan of Rs43143 and over due is showing Rs21177 from INCRED. Then I have call INCRED Customer care they told loan is taken by Mobikwik App when I asked to Customer care of mobikwik app from there side no response so it effecting by CIBIL and I am not able to my Car loan

Hi, I started receiving sms from Mobikwik around 1st dec to pay some charges for zip services. Since I didnt know what a zip service is and I never requested for it, i raised issue on Mobikwik app but never got any call. Earlier also had requested for a call back in the app as I was not able to see and use my wallet balance but there was never any call. So I sent a DM on twitter finally and then the call came from customer care team. I explained the issue and he generated some request online and I received a couple of OTPs that he asked to share. After that he asked me to transfer these charges worth INR 2400+, while I was on call and that once I transfer these charges, my fee will be reversed. I asked him about why the service was activated in the first place while all I wanted to check was my balance from Myntra refunds. He said he cant see any amount in my wallet. He sounded fishy and so I asked him to send me the msg on twitter asking the same thing which I received. But I could not really understand why do I have to make payment for fee reversal and so have not made any payment so far. After the call, there was some transaction done from my account towards UPay and now I cant see any balance left in my account. I also shared this on twitter but there is no response et el. and everyday I am receiving threatening sms that my cibil score will be affected if i do not make the payment, The due amount has been increased from INR 2460 to 2660, without any explanation. Its total harassment

I haven't receive any refund from mobikwik when my refund got initiated from myntra on 28/11/2021.Since it has been more than 10 days, still I haven't receive any refund from the mobikwik service.I paid through the mobikwik app through my credit card but the amount haven't been reflected since after 28/10/2021.I have contacted to them several times but they are not responding.I have also received my bank reference ID, to dispute my refund but they are not responding.My bank reference ID:[protected].My total amount of refund Rs:-1881, which includes Khadims Sandals of Rs:-899 Ether Joggers of Rs:-431, and the United colors of Benetton of Rs:-551, respectively.They have initiated the refund amount through myntra.Please help
as my money haven't been receive from them for more than 10 days, as I didn't receive any single refund amount.Please check from my Bank reference ID.Thank you

I have transferred 25000 rs through phone pay and the amount was deducted but not transferred and not refunded yet then how much time it will take to refund because it happen on 26 th of Nov at 12:23 pm and the UTR no is[protected] please let me know the status.

Dear Sir / Madam,

On March'2021 i have applied for a booster loan unknowingly, The loan which I applied for was to pay my family medical expenses. I'm Really sorry that at that critical condition when my parents were at ICU I didn't have time to read the terms & conditions because I was not in that stage .
Moreover to this my main motive was to pay for Oxygen cylinder & medicine bills at that moment, I do not want to buy anything from any merchandiser nor local market which this loan was credited for to my mobikwik account.

I have wrote 40-50mails to Mobikwik customer care tram to take back the money which i haven't used but no response from them .

I request you to kindly support me in releasing this issue from my account .
It will be grateful & helpful if you consider my application & resolve this matter at the earliest .

Regards .

Rilju

On 8 dec 2021 i booked gas cylinder through credit card of which amount get deducted but booking not showing

Without my notice thy have called my relatives to collect amount of 4000

Hello,

On Sunday Dec 5 @ 2.15 pm we got a call from a fraudster in disguise of person from livingliquidz and he took order and insisited us to pay via credit card saying his machine is faulty. After doing so he immediately swiped our card fraudulently 10 times and within 10 mins chgd our account with Rs2.15 lacs (1.35 lacs on Flipkart +80k on Mobikwik)

The moment we realised there is something fishy we immediately blocked our card and raised a complaint with ICICI Bank and filed a report with local police station. We immediately called Flipkart intimating them of this and raised a complaint on Mobikwik portal as we were not able to reach their customer care.

The Cyber police have already initiated the zonal officers of ICICI, Flipkart & Mobikwik. Flipkart was prompt in lodging this complaint and reversed the fraud swipes to our ICICI card on Tuesday Dec 7. However Mobikwik has not bothered to respond to any of the intimation sent by the bank or local police authority.

Mobikwik is answerable on how it can register such ppl and how was the KYC complied of such fraud persons. What action has the firm taken and when would they reverse the 80000 chgd fraudulently to our account.

Enrolling such fraud ppl in the their app can lead to money laundering and also conning innocent ppl of their harden money. We want Mobikwik to take action immediately block such people and ensure they return our money asap.

Thanks,
Snehal

An amount has been deducted from my wallet and the company has disabled my account. I registered a mail with them but have not got any resolution for over a week. This is urgent as my card details and ups is on MobiKwik platform and they are not responding in any manner. Please help.

On 2nd Dec 2021, someone hack my mobikwik and purchased Google play recharge Gift card from my wallet of Rs 27, 374. now mobikwik is not tracking that hacker, this is mobikwik low security i have lost my money, i was saved there for LIC payment, i didn't even received OTP or any notification for unauthorized login attempt. Mobikwik is responsible.

Amount 932.53 dated 20.11.2021 pay to Indane Gas but payment is not done and amount 932.53 not refund in my account.
so please refund 932.53 in my account.

I'm not use mobowik but due pay amount and panelty this is not fair please solve the problem

Mobowik disable please undiasable mobowik

Hi Re. 10000 debited from my account but not credited to wazirx .please check screenshot please refund my money it has been 4 days now no refund

Money has been debited from my account but that money has not been reflected in coindcx go inr wallet and the coindcx wallet shows your transaction has been rejected from coindcx end and it was successful from bank and mobikiwik but where is my money 40472 i need my refund i paid through upi have references number and am adding attachments find it below

On Saturday, 4 Dec, I used mobikwik to transfer fund to wazirx wallet. That day payment was failed and money was deducted from mobikwik wallet.
I didn't got any refund till now.

Rs. 5048.88/- Transaction has been completed and the money has been deducted from mobikwik wallet and sent to NEBLIO Technologies(Coindcx pro). But They have not received and show as REJECTED .The money and payment has been stuck somewhere in between.
Please look into this ASAP.
Here is the payment reference number ZP5d24b71ecdcde