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Updated: Feb 21, 2026
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Mobikwik reviews & complaints page 90

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U
ujjal05
Jun 20, 2021
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I tried to send money to a merchant through Mobikwik. Mobikwik deducted the sum from my account but did not send to the merchant. Even after a month, the money was not sent. Please, help with this issue. I would never use Mobikwik again in my life. Very bad service.
Order ID: 5c31d91005b4d
Please, do not send the money to the merchant now because the offer is gone. Please, refund the money to my source bank account. I am very much worried. Please, help me.
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This is the transaction details.
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    Rintu Biswas
    Jun 19, 2021
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    I am ex user of mobikwik. I used around 3 month mobikwik Zip facility.mobile number- [protected]. i paid all dues on time but they ruined my cibil by adding almost 80 overdue account in cibil. I have 750+ cibil earlier now my cibil score is 600. I mailed/call them around last 3 month but they did not resolve my issue. I am a businessman.cibil score is very important for me. When i did not have any overdue they are responsible for my current situation of financial crisis in present.i want resolve and want to deactivate my account.
    Mobikwik customer support has been notified about the posted complaint.
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      Sugandha Dhamija
      from Delhi, Delhi
      Jun 19, 2021
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      I have been trying to catch hold of Mobikwik people but nobody responds or pays heed to. Looking at number of complaints unanswered here gives me no such hope anyway but still. My SBI account was debited of 6, 000 on June 1, 2021. Unfortunately, it wasn't added to the wallet nor was it credited back to the account. The transaction was to add money to the Coin DCX wallet but it also didn't get added there. Here's the transaction ID that failed[protected].
      Mobikwik customer support has been notified about the posted complaint.
      Jun 19, 2021
      Updated by Sugandha Dhamija       No response to this date.
      Jul 12, 2021
      Updated by Sugandha Dhamija       No response to this date.
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        C
        chennappan
        Jun 19, 2021
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        Hi
        Today morning I did a rent payment by using credit card money debited from bank, still pending plzz check my transaction and add to my mobikwik account. Thanks

        Contact me [protected]
        Mobikwik customer support has been notified about the posted complaint.
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        No response from mobikwik customer, they never check my transaction, just keep holding for 7 days without any reason, I don't know what they are doing
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          K
          Kritiii
          Jun 19, 2021
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          I was making payment for my purchase on ajio.com through mobiwik using my debit card details and the transaction failed but the ammount got debited from my account the ammount is not refunded to my mobiwik wallet or to my account
          Mobikwik customer support has been notified about the posted complaint.
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            R
            rixrox
            Jun 19, 2021
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            I did a transfer of 50k from my Mobikwik Wallet to Bank on 17 June and it is still showing as “pending”.

            It's been two days already and I’m afraid that it won't be refunded back in “5-7 days” as they say considering what other complaints here say.

            Ticket ID[protected]
            Mobikwik customer support has been notified about the posted complaint.
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              L
              Lithik
              Jun 18, 2021
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              I have recharged my DTH through my debit card but transaction was failed but amount debited in my account.
              The amount is not refund to my mobikwik wallet or my account
              Pls check this issue
              Transaction Details:
              Transaction ID : STV[protected]
              Transaction Date : Fri 18 Jun 2021 07:42 PM
              Invoice Date : Fri 18 Jun 2021
              Mobikwik customer support has been notified about the posted complaint.
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                P
                Prabhakar Mahajan
                Jun 18, 2021
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                Address: BHESTAN SURAT

                Dear Sir/Madam

                I have made 1 transaction of Rs. 773.79 for Gas Booking through Mobikwik Wallet using my Credit Card on 05/04/25021 which is failed but Amount in debit from my credit card. And 1 Same Another transaction is done on 06/04/2021 for Rs. 773.79 which is also failed.

                In there Both Transaction are failed and my 1st Transactions Amount 773.79 Rs credit my credit card account. But 2nd Amount of my 773.79 Rs not credit in my account yet.

                One Transaction Done on 5/4/2021 and
                2nd transaction done on 6/04/2021.

                so please check at your side and credit Balance 773.79 Rs as earliest in my credit card account.

                Pls do needful in said matter as earliest.

                THANKS

                FROM : PRABHAKAR V MAHAJAN
                MOB.NO - [protected]
                SURAT. GUJARAT. INDIA.
                Mobikwik customer support has been notified about the posted complaint.
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                  R
                  rajtech37
                  Jun 18, 2021
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                  Address: 5th Floor, Huda City Centre Metro Station, Sector 29, Gurugram, Haryana 122001,

                  Dear Sir/Madam,

                  i am rajesh and using mobikwik wallet - wallet id - [protected].june 15 i make the transaction on amount Rs.10817.685 to my account. But still now the issue not solved. I make the complaint on mobikwik customer care number they told me the transaction was failed and raise the ticket .the ticket number is 19861065.but still now i did not get the money. The customer care number was[protected].i have attached the transaction screenshot for your reference.
                  Mobikwik customer support has been notified about the posted complaint.
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                    N
                    nmziz
                    Jun 17, 2021
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                    I used mobikwik for third party transaction to coindcx(neblio technologies).the transaction was of 3053 Rs but it was unsuccesful and not reflected in mobikwikm app transaction history.and the money is debited from my bank account and till now the reversal of money haven't happened.Its been around 13 days i haven’t got the refund.I did contact coindcx they did say that I did transaction of 3053 Rs on 5th of june i also have the email recieved from them saying the transaction was declined.
                    Mobikwik customer support has been notified about the posted complaint.
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                      1
                      1949
                      Jun 17, 2021
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                      Address: Tulive viha Apts.VOC COLONY, ANNANAGAR EAST CHENNAI.102

                      TNEB Electricity bill paid for service no.[protected] thro' Debit card but
                      failed.
                      Transaction id : MK[protected]
                      Transaction date:[protected] for Rs.3081/- at 20.41:23hours.
                      Request: refund of Rs. 3081/- as debited thro' my DEBIT CARD
                      EMAILID: [protected]@yahoo.com
                      Mobikwik customer support has been notified about the posted complaint.
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                        Auxilia13
                        Jun 16, 2021
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                        Thank you mobikwik.. I got money today
                        Mobikwik customer support has been notified about the posted complaint.
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                          Aman Awas
                          Jun 16, 2021
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                          I have done a recharge of BSNL from mobikwik . but it was unsuccesful and not reflected in mobikwikm app transaction history.and the money is debited and till now the reversal of money haven't happened.I need my money back as recharge is unsucessful
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                            Anilvardhan
                            Jun 16, 2021
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                            Cylinder booking amount credit in wallet but noe receiving merchant
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                              A
                              Abhishek C M
                              Jun 16, 2021
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                              When making a phone recharge, no prompt to select a payment method, default Zip is used, and later asked to pay Rs 99 activation fee. Unethical to not prompt user and threaten CIBIL score reduction for non-payment of fees. Please provide assistance to get the activation fee revoked.
                              Mobikwik customer support has been notified about the posted complaint.
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                                Vignesh vicky Subramanian
                                Jun 16, 2021
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                                Address: No 27 vatchala Avenue Balaji Nagar Moonram kattalai kovur

                                Due bill amount in zip generated around 478 rs before 20th June actually I don't have sufficient money to pay thatswhy I want to close/deactivate my account if I contact customer care they are not attending my call what is the process to deactivate my mobikwik account
                                Mobikwik customer support has been notified about the posted complaint.
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                                  P
                                  [email protected]
                                  Jun 16, 2021
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                                  I used zip balance of my mobiquick account, which was 1000 rs. But when i got my bill its shows 1299 rs. When i tried to pay this amount then system shows error "YOUR REQUEST CAN NOT BE PROCESSED".
                                  when i try to contact with mobiquick team, then tried to fooled me on this.
                                  Now my pending dues shows 1499 rs, while i did't use a single rupees after my first bill.
                                  My upi for mobiquick is - [protected]@ikwik
                                  Mobikwik customer support has been notified about the posted complaint.
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                                    Shubham Vaishnav
                                    Jun 15, 2021
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                                    Amount deducted from my account and order not placed on myntra the order id is [protected].I am make payment through upi id is [protected]@hdfcbank please resolve it
                                    Mobikwik customer support has been notified about the posted complaint.
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                                    Amount deducted from my account and order not placed on myntra the order id is OMK2448d[protected]d. I am making a payment through upi id is[protected]. Please resolve this
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                                    SaboKunn's reply, Mar 4, 2022
                                    Did you get the refund? Please reply and help the same you when it was done...
                                    Did you get the refund? Please reply and help the same you when it was done...
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                                    Madhusudhan8600's reply, Jun 1, 2022
                                    Did u face the same issue? If so did u get the refund? Please tell the process what u did.
                                    Yesterday (2/5/22) money got deducted from my account. But order is not placed in Myntra. My order Id is [protected].
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                                    Madhusudhan8600's reply, Jun 1, 2022
                                    Did u get the refund? If so, please tell me how u got it.
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                                      Auxilia13
                                      Jun 15, 2021
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                                      Address: 6/26, Adaikala madha koil street, ponmalaipatti, trichy-4

                                      I paid eb bill today 15/06/2021.it deducted amount from my account. But refunded message came in history of mobikwik app. And amount not credited to my account.. Pls verify and tell
                                      Mobikwik customer support has been notified about the posted complaint.
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                                        Auxilia13
                                        Jun 15, 2021
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                                        Address: 6/26, Adaikala madha koil street, ponmalaipatti, trichy

                                        I paid eb bill today 15/06/2021.it deducted amount from my account. But it didn't give any receipt or process.. Very urgent pls..
                                        Mobikwik customer support has been notified about the posted complaint.
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