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Updated: Nov 28, 2025
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Mobikwik reviews & complaints page 93

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A
anna rana
from Aligarh, Uttar Pradesh
Jun 3, 2021
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Address: DelhI

I recharged with mobikwik balance deduct from bank but recharge unsuccessful.balance not come in mobikwik wallet and not return to bank. There is not showing that payment id in help section. I tried to call customer care but call not picked. I wrote mail [protected]@mobikwik.com but didn't respond. Kindly refund amount and response. That transaction mentioned as pg transaction.
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    S
    Sandip@paul
    Jun 3, 2021
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    Address: Santragachi, mandirpara

    I pay from Google pay to wazirx account 500 Rs but not credited in my wazirx account. Date- 3/06/2021

    Google pay Transaction ID- CICAgOCUi6KrQw

    UPI Transaction ID-
    [protected]

    Wazirx Transaction ID-6f0160b71c389746e6b6
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      N
      Neerajkumar33
      Jun 3, 2021
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      Resolved

      Website: www.mobikwik.com

      I had paid for my electricity bill of Rs6000 to North Bihar Power Development Corporation 2 times through Mobikwik. But both times the transaction failed and I have not received the refund for the payment till now.My mobile number is-[protected] and email is [protected]@gmail.com
      +2 photos
      Nov 6, 2021
      Complaint marked as Resolved 
      Resolved
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        B
        Brahmatheja Reddy
        Jun 3, 2021
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        Hello,
        My Rs. 15, 000 money deducted by mobikwik and same is not recieved by wazirX. I lost all my money. Please check screenshot. It was emergency money i used and now i want it back immediately. Please somebody help me.
        +2 photos
        Mobikwik customer support has been notified about the posted complaint.
        Jun 08, 2021
        Updated by Brahmatheja Reddy         Still no solution or contact from Mobikwik’s side.
        Jun 12, 2021
        Updated by Brahmatheja Reddy         Mobikwik is neither replying nor solving my issue. Need to inform higher authorities.
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          A
          aathi guru
          Jun 3, 2021
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          Address: India,Tamil Nadu (state) nagappattinam(ft)

          Mobikwik to Wazirx 10000 rs deposit sir...but not credit sir.please help me sir
          +1 photos
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            C
            C R Jayasankar
            Jun 3, 2021
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            Address: [email protected]

            Sir, I'm getting a message that the security PIN on my Mobikwik account is incorrect, so I can not add money to the zip account. Please reset my security PIN ...
            Mobikwik customer support has been notified about the posted complaint.
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              M
              Mayank__
              Jun 3, 2021
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              Dear mobikwik, PG transaction from my debit card was deducted from my account but was not credited to merchant account. Please check the transaction and initiate the refund as soon as possible.

              Also below are some screenshots of payments. Please look into it.
              +2 photos
              Mobikwik customer support has been notified about the posted complaint.
              Jun 03, 2021
              Updated by Mayank__               Edit: They charge 1.77% transaction fees, so amount debited is different from the amount on merchant's screenshot
              Jun 03, 2021
              Updated by Mayank__               Edit: This appeared on merchant's website. Please initiate the refund as soon as possible as it is urgent. Bank has not decined the payment but mobikwik servers declined it. This should not be happening in first place and not at all expected from reputed company like mobikwik.

              View replies
              Hi sir iam pydiraju
              Sir my complaint just tickts app tickets are booking in mobikwik app amount debited but tickted are not confirmed sir plzz help them

              Mobikwik PG transaction debited from account - Comment #3901286 - Image #0
              Reply
              Sir, i made a payment on myntra by mobikwik
              The paymen was deducted and successful on mobikwik, but my payement was not successful on myntra, please help

              Mobikwik PG transaction debited from account - Comment #3902111 - Image #0
              Reply
              Dear mobikwik, PG transaction from my debit card was deducted from my account but was not credited to merchant account. Please check the transaction and initiate the refund as soon as possible.

              Also below are some screenshots of payments. Please look into it.
              Reply
              Hi
              Mobile number - [protected]
              Bank name - Standard Chartered
              Account number - [protected]
              Transaction amount - 2000
              Dates - 5th March 2022
              Issue type - Payment deducted from my sc bank but got declined at merchant end. Transaction is displaying in my statement bank but not displaying on mobikwik
              Transaction details - UPI/[protected]/MOBIKWIK/[protected]@ICICI/ICI
              Reply
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                M
                [email protected]
                Jun 2, 2021
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                Address: House no. 1328 sector 10 Panchkula Haryana

                Dated[protected]for rs. 508.85 shows success but not yet credited in merchants account neither refunded to my mobikwik wallet or my bank account, kindly advise,
                +1 photos
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                  K
                  karthik516
                  Jun 2, 2021
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                  My Rs. 4990 money deducted by mobikwik and same is not recieved by ZAAKPAY-RETAIL JGWCAG PG.
                  Please check attached screenshot.. it was emergency money.
                  Please resolve this as early as possible.
                  +1 photos
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                  Jun 02, 2021
                  Updated by karthik516                   Sir please do need full for me.

                  order id :[protected]
                  Jun 03, 2021
                  Updated by karthik516                   could you please some one help me on this
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                    P
                    Pragati21
                    Jun 2, 2021
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                    While trying to add money in wazirx application, amount has to go through mobikwik, but the total amount got deducted to and not added in mobikwik
                    +1 photos
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                      K
                      kishor rajguru
                      Jun 2, 2021
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                      Address: Klaus union group

                      I have done the transaction on dtd.[protected], deduct amount of Rs.2750/- from my ICICI Credit card and not received to my Mobikwik wallet.
                      I have already raised the complement.
                      Mobikwik customer support has been notified about the posted complaint.
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                        A
                        anush manvi
                        Jun 2, 2021
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                        Website: tatasky.com

                        Dear mobikwik, PG transaction from upi, money was deducted from my account but not credited to merchant account and transaction shows failed. Please help me regarding this and when will i get my refund back?
                        Mobikwik customer support has been notified about the posted complaint.
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                          R
                          Raunak1 shah
                          from Mumbai, Maharashtra
                          Jun 2, 2021
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                          Hi,

                          Mobikwik has charged me Rs 99 for their Zip services which i do not wish to use.

                          I even raised a compliant on their portal but still they are not ready to accept, they are saying this will affect by credit score if i dont pay.

                          Why should i pay for something i dont want to use.

                          I request you to kindly look into this matter
                          Mobikwik customer support has been notified about the posted complaint.
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                            S
                            Sakthimouneesh
                            Jun 2, 2021
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                            My payment Rs.10000/- pending ..what problem.. my credit card account not credited... Pls immediately action..
                            +1 photos
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                              D
                              Dipankar Tamuly
                              Jun 1, 2021
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                              Address: Malabar Extrution Engineers, Peppathy priovam

                              Me mobikwik zip letter use..rs584.55 deu date 20may ..me not pay rupees but lockdown...so 21 may panalty rs 100 add ...and today panalty rs 300 today..total rs 984.55 .pay rs984 pay today ... solve this problem...
                              Mobikwik customer support has been notified about the posted complaint.
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                                S
                                Shrinp1992
                                Jun 1, 2021
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                                I was trying to recharge my no. Using mobikwik, i followed the process of payment but instead of giving me payment options they directly debited the money from their zip service, for which i was completely unaware that it has a 99rs activation charges, they debited the money first and then they are asking for 99 rs activation charge, is not this making me take a service of 99rs against my will.
                                I was trying to make a simple upi payment but they did what i mentioned.
                                If my zip service is not activated then why did mobikwik allow the 1st debit from my account.
                                Its just a forceful way of mobikwik to take their zip service.
                                Please help me here.
                                Mobikwik customer support has been notified about the posted complaint.
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                                  M
                                  Mohammed kamal
                                  Jun 1, 2021
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                                  I did a UPI transaction to add money to my wazirx account the transaction says successfull but the money was not transfered to wazirx account.
                                  +1 photos
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                                    S
                                    Siva543
                                    Jun 1, 2021
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                                    Hi I have done Upi transaction of amount Rs 1000, using mobikwik app the transaction was not successful, but amount got debited from my account.i have raised dispute with my bank but rejected stating money credited to merchant account.Its been more than 8 working days still refund not received.Attached screenshot for transaction reference njmber
                                    +1 photos
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                                      N
                                      NishantMeena
                                      May 31, 2021
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                                      I was trying to add money in wazirx via mobikwik payment gateway. So money got deducted from my bank but not showing in wazirx. Also while seeing in History of Mobikwik, it's showing it as PG transaction and invoice is not available. Please do something ASAP. As I need my money back.
                                      Terminal ID: 10003997
                                      Transaction Number: 103963
                                      +1 photos
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                                      May 31, 2021
                                      Updated by NishantMeena                                       Give me reply sir, mobikwik
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                                        C
                                        Ceaser_21
                                        May 31, 2021
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                                        I recharged my Jio number with 555 plan which is under offer which says "flat 100 cashback on recharge above 399".
                                        But it's been 2 days and no cashback credited to my wallet.
                                        Mobikwik customer support has been notified about the posted complaint.
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