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Mobikwik Complaints & Reviews

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Updated: Dec 1, 2025
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Mobikwik reviews & complaints page 96

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S
Sau_14
May 25, 2021
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Address: B7 bhakati sagar chawl balinagar, balinagar near mukund company

Order Id: 5c3156f14f0e8 invoice not available for this transportation this issue show
Mobikwik customer support has been notified about the posted complaint.
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    Toodlingyou
    May 22, 2021
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    My paytm app shows I made a transaction on 12 may and it got deducted from my bank. But mobikwik is not reflecting it in their wallet or anywhere. I used it to put money in CoinCDX go application for crypto trading. The app says within 7 days you'll get a refund from mobikwik but it's been ten days now.
    Mobikwik customer support has been notified about the posted complaint.
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      Vinayasri
      May 22, 2021
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      Address: Vuyyur

      Hi, my 10100/- amount deducted from my credit card.on April 17th 2021 at 12:20am ...when I redeem my credit card points unfortunately I clicked the card details and mpin...so, pls refund my money back. Can you give information about my amount where is it.
      Mobikwik customer support has been notified about the posted complaint.
      May 27, 2021
      Updated by Vinayasri
      Hi sir,
      Deduction of my credit card amount 10100/-on April 17th 2021. Iam not a customer of mobikwik and I have no any mobikwik wallet...than why this amount deducted from my credit card ...pls tell me the reason...this is a fraudulent transaction done by you Mobikwik...

      Sir, tomorrow I paid money from mobikwik to coinswitch kuber app. But the money is not show in coinswitch app, money is debited from my bank account. First time i use this app and give me poor result. Please check this what it happen with my money.
      Hi sir, resolve my problem as early as possible...
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        S
        Shilpi Murarka
        May 22, 2021
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        Hi

        I had to add Rs 2000 to the wallet of Coin DCX Go and selected Mobikwik UPI option. And I tried to add Rs 2000 to Mobikwik wallet but Rs 2079 was deducted from my bank account and Rs 2000 got added as Mobikwik Zip which I am not able to use.

        Also, what I understand that Mobikwik Zip account gives advance amount to it's consumers but this Rs 2000 that got added is my money that got deducted. Please resolve the issue.

        Ref No.[protected]As per, net banking records)
        Payment was made on 19th May 2021. Resolve this please.
        Mobikwik customer support has been notified about the posted complaint.
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          Sumidha
          May 22, 2021
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          An amount of ₹2035 is debited from my account to MobiKwik but the amount is not reflecting in my Wallet.
          Could you please resolve this issue and credit back the amount to wallet asap
          Mobikwik customer support has been notified about the posted complaint.
          Please find the attached debited image from account
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            Immanuvel A
            May 22, 2021
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            I wanted to recharge my mobile 19 may2021. Phonepe to mobikwik Rs.106.20 got debited from my bank account, but the recharge was not done. The payment is shown as success under UPI transition rather than recharge.Kindly Refund for my money.
            Mobikwik customer support has been notified about the posted complaint.
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              Karimuddin1
              May 20, 2021
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              To get in touch with customer support. Called up the helpline no. To be hearing a recorded message. We are experiencing a high volume of call, and this might take a longer than usual time. 1) what is the longer than usual time. 20 min to an hour ¿ 3 different times and 3 different days and the same recorded message I get this is a good Cust. Service. In chat support also only 2 query and u r out no further comment and i[censored] want to chat now after 12 hours it states. What a good way to sheild yourself
              Mobikwik customer support has been notified about the posted complaint.
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                A
                aliamjad235
                May 20, 2021
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                Address: HYDERABAD.TELANGANA

                I Have Made A Payment Of Rs.370 For Airtel DTH Recharge on 20 May 2021 through my Debit Card from Mobikwik. The amount was debited from my Debit Card. You are kindly requested to refund my Airtel Dth Payment Amount of Rs 370 at the earliest. Airtel DTH Customer ID is [protected].
                Mobikwik customer support has been notified about the posted complaint.
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                  Anand ratna so singh
                  May 20, 2021
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                  Address: Delhi

                  I make a payment of 20000 on 19 may 2021 to coindcx go app and my money is deducted from my bank account but not added in coindcx app
                  Mobikwik customer support has been notified about the posted complaint.
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                    A
                    akshay pethe
                    May 19, 2021
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                    I have Sent money from phonepay to Mobikiwik but it not showing in the wallet
                    Mobikwik customer support has been notified about the posted complaint.
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                      Rahulsharma_11
                      May 18, 2021
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                      Address: delhi

                      Hello I have made payment of 5000 through my UPI (paytm) to mobikwik wallet but my MobiKwik wallet doesn’t show any balance and my balance has been deducted from the bank and I have checked it twice on my statement
                      upi reference number[protected]in paytm app through upi) and in my bank statement it is trasfer to [protected] upi/Dr/[protected]/MOBikwik/hdfc/mobikwikp2/NA please update my mortgage balance so that I will be able to trade on another website I haven’t got any notification from MobiKwik out the addition in my wallet but my balance has been deducted from Paytm app through UPI
                      please help me solve this
                      contact me at [protected]@gmail.com or [protected]@gmail.com. or
                      +91 [protected]
                      Mobikwik customer support has been notified about the posted complaint.
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                        S
                        Sakthimanjumouneesh Mouneesh
                        May 17, 2021
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                        Resolved

                        Pls my credit card payment via lazypay but credited my account
                        May 17, 2021
                        Complaint marked as Resolved 
                        Pls my payment not credited my credit card merchant
                        Mobikwik customer support has been notified about the posted complaint.
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                          ramlakhansingh
                          May 17, 2021
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                          Resolved

                          Address: Gwalior

                          Mene mobiqik app se zip pay leter ka option activet kiya to mujhe nahi malum tha ki isme lone milta hai jisme mere wallate me 1500 rs ka amounts sho ho gya or jab mene mobile recharg kiya 199 ka to usme se paise deducte ho gaye or aab zip pay wale mujhe
                          448 rs dene ki mang kar rahe hai he jabki mene 199 ka use kiya hai
                          Mere pass extra paise dene ke liye nahi hai jitna use kiya hai utna hi de sakta hu।

                          Please sir help me
                          May 31, 2021
                          Complaint marked as Resolved 
                          Mobikwik customer support has been notified about the posted complaint.
                          May 20, 2021
                          Updated by ramlakhansingh
                          Hello sir

                          Mujhase 448rs pay karne ke liye bol rahe hai jabaki mene 199 rs hi use kiya hai please sir
                          Iska nirakaran karne ki krupa kare
                          Thanks

                          May 20, 2021
                          Updated by ramlakhansingh
                          Isme dekho mene 199 ka kiya hai unhone 299 ka laga rakha hai

                          May 20, 2021
                          Updated by ramlakhansingh
                          Mere paas email bhi aaya hai h jisame likha hua hai hai sab kuch please read mail file

                          My Pay Zap account number is 40772477. I have not asked for activating this but Mobikwik fraudulently activated and is asking me to pay charges. My amount is Rs 224. Please close this account and I don't want to use it anytime in future.
                          कुछ नहीं करने वाले है ये फालतू की वेबसाइट बना रखी है
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                            jayenderaji
                            from Chennai, Tamil Nadu
                            May 17, 2021
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                            Address: MobiKwik app

                            Hi

                            MobiKwik APP complaint

                            This is regarding your today calls from this number +[protected] and got the messages to pay 99 rs due.

                            How you are showing 99 rs due in my account, I don’t want to use your pay later option and I was trying to pay my electricity bill from my account but your app was taken automatically pay later option so I’m not responsible for your 99 rs and I don’t want this option also.

                            Since morning you are troubling me to pay 99 rs through the call and messages so im not interested to use your app hence forth please deactivate my account immediately and still if you want to collect 99 rs from me, you can collect and leave me. Since morning I’m trying to reach all your customer care number which is showing in your website but 2 numbers are switched off and landline number there is no response.
                            Name : Jayenderaji email I’d [protected]@gmail.com
                            Mobikwik customer support has been notified about the posted complaint.
                            May 18, 2021
                            Updated by jayenderaji
                            Still not resolved, today I have paid 99rs to MobiKwik because of their pressure of calls and messages.
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                              Manumayu
                              May 16, 2021
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                              Address: Nagpur

                              Hi, Transaction done on 16/05/2021 7 pm hours Wallet Debit to DOMINOS Transaction Id VMBK[protected] debit 542 was not successful. Domions did'nt received the order Please refund the money in wallet. If any other steps needs to be taken let me know. I want the money back in wallet. Also I have raised the support tickets but I have not got any response.
                              Mobikwik customer support has been notified about the posted complaint.
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                                V
                                May 16, 2021
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                                Address: Gurugram

                                Hello Team,

                                Hope you are safe!

                                I am writing this to inform you about the scam Mobikwik is performing in the name of ZIP/Pay Later.

                                I recharged my TataSky account on 17th April 2021 and while recharging, I was not given the payment method to make the payment.

                                Mobikwik directly debited it from the ZIP account and charged me the 99 Rs activation fees with the recharge amount.

                                Then I spoke/ wrote to customer care and they asked me to pay the amount and said we will add the 99Rs activation charges to your wallet as a Goodwill Gesture.

                                I made the payment before the due date, the amount was debited from my bank account, even the phone pay mentioned transaction was successful still it was not reflected on MobiKwik end.

                                As the payment was made before the due date and it was not reflecting on their end still charged me a 20 rs fine and now they have charged me again 50 rs fine.

                                I had informed Mobikwik that you people have activated ZIP in the wrong way without informing me and are charging now 99 rs.

                                I request you to please look into this and assist further.
                                Mobikwik customer support has been notified about the posted complaint.
                                I have a complain with Mobikwik.
                                I was doing a recharge and for that I have added money in Mobikwik wallet and while doing the payment there was no any to pay from the wallet rather zip payment was the only option available . Also, for using ZIP they are charging 99 rs extra .
                                When I tried to contact the customer care, noone was there to respond . I have very bad experience with Mobikwik.
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                                  S
                                  Sai Kiran52
                                  from Bengaluru, Karnataka
                                  May 16, 2021
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                                  Zip bill of Rs. 99 has been generated But iam not using this app
                                  Mobikwik customer support has been notified about the posted complaint.
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                                    vkv1511
                                    May 15, 2021
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                                    Address: 497/ sector-19, Faridabad

                                    Cash back has not been received till date. Vide order no; ORD[protected], dt 21/04/2021, value ₹2330/- I purchase grocery items, delivery dated 29/04/2021, as per your cash back offer prevailing then. As such ₹ 233/- @10% of bill amount, hence to be paid as cash back.
                                    Please look into the matter and pay cash back to my wallet account.
                                    Mobikwik customer support has been notified about the posted complaint.
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                                      sudhagar t
                                      May 15, 2021
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                                      Address: 14 15 MEL ALLANKUPPAM CALANY POGALUR POST GUDIYATTAM TK

                                      Dear sir,
                                      My wallet amount using and timely all payment paid.but 2 account is your side negative cibil is low decreasing your lender incred financial. So kindly account details and nagative account detail cibil copy attached your reference. Cibil is low immediately action required. My name:SUDHAKAR T
                                      Phone no:[protected]
                                      Mobikwik customer support has been notified about the posted complaint.
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                                        Y Benito
                                        May 13, 2021
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                                        I had purchased one assist wallet protection plan through mobikwik in Nov '20 and I did not give consent for auto pay or SI mode for renewal month on month by debiting my hfdc credit card ending with 3318 but my hdfc credit card was being debited for
                                        the last 6 months from dec'20 to may'21 for an amount of Rs 474 /-monthly Rs 79 /- It is a violation and misuse of others card usage and fraud

                                        Pls cancel my one assist wallet protection plan and stop month on month renewal of the same and stop debiting my hdfc credit card ending with 3318 month on month for renewal premium, even on 13/05/2021 my hdfc credit card ending with 3318 was debited for Rs 79/- towards my one assist wallet protection insurance renewal premium, pls cancel the one assist wallet protection plan and stop the month on month renewal

                                        I had raised request in the month of Nov'20 itself to cancel the one assist wallet protection policy but it was not done from mobikwik end, its a clear process lapse, Pls refund/ load Rs 474 to my mobikwik wallet as compensation

                                        I need solution and confirmation inmediately

                                        else I approach consumer forum and Sue against one assist wallet for misuse of my hdfc credit card and lack of service to the customer

                                        Mobikwik id:[protected]
                                        Mail ID: [protected]@gmail.com
                                        Ticket no:19380797
                                        One Assist wallet protection insurance plan no: POLMBK569DDA88J

                                        If any clarification pls call me

                                        Regards
                                        Benito.Y
                                        [protected]
                                        Mobikwik customer support has been notified about the posted complaint.
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