Mobikwik — money debit in my account but not added in to my wallet or not reversal to my account

Address:Anantapur, Andhra Pradesh

In 15/11/2018, i have done two 1000/-transactins but one transaction is failed, that one amount is not credited to my wallet or not reversal to my account.
One transaction is successful, already 25 days completed but my money not added in to my wallet or not reversal to my account,
I have already sent my bank statement but customer service not resolved my issue.
My phone number is [protected].
Mail id [protected]@gmail.com
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Mobikwik customer support has been notified about the posted complaint.
Dec 10, 2018
Updated by Vk sashidhar
My registered Gmail is [protected]@gmail.com.
Already 25 days completed but my money not added in to my wallet or not reversal to my account, I have done two 1000/-transactins one is failed another one successful. Date of transaction is 15/11/2018.i am not received any mobikwik transaction Id these add money.

Complaint comments 

Comments

Amount deducted from account but transaction unsuccess full

[protected]

dated :[protected]

amount : 2000+2000=4000

2000 refunded but 2000 pending
Hello,
I transfered 10348 to an ac num from my mobikwik wallet linked to [protected] on 30/11/2018 but money is deducted from wallet but not transferred please resolve my issue as soon as possible
Azizur Hussain. Date[protected]. amount-5000. transaction number[protected]. money has been deducted but amount not transfared.

Me 5000 transaction Kiya mere account se money debite huahe but reserver Ko reserve nahi huahe

My account from mob no [protected] got blocked due to non kyc. an d i have my 11k money in this account please help me. i use this account from two years. it demads KYC documents many times but i ignored.

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