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Mobikwik — money deducted but ebay not paid

Hi,
The transaction orderid:594c69a36ac0e.
This was made for the electric bill payment on 13th oct 2019 of rs. 4794 in mobikwik website but the bill not paid and money deducted from my credit card. Such a bad service i have never seen. My bill not paid then where is my money?
Kindly check and refund the amount asap.
This is urgent.
I will make sure not to do any type of transaction in mobikwik. Such a bug full of system.
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Comments

On 7 oct I was added 931.22 rs but in this money 487₹ auto deducted transaction I'd is OMK22d5113d7fa64d8. I want to know why mobikwik deducted this money pl help
Mo no[protected]
Mail id- [protected]@gmail.com

Reply
I paid my electricity bill on 4 - 10 -19 but still not updated with operator. He was came to remove connection.

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Credit card to my account transfer the amount 10375 hdfc credit card reduced the amount not credit the bank account my ticket no is 12471893
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