Mobikwik — money not credited to my bank account/wallet

I have created wallet to bank account transaction on 5-may-19 for 5000 and the status is showing as no invoice data found.
I raised this concern on mobikwik help section.
But, i have not received any response on the issue.
Also, i tried to call them but they never pick calls.
I tried 3 times for 20-20 minutes.
That's how they are treating there customers.
Now, i realised this site is fooling people to get money out of there accounts.

Ticket id:10998991
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I have a recharge payment is deducted but recharge is not success balance is deducted account.I am trying last one month your help service but I have no result.please check transaction no-Txn Ref-EN[protected].
Please credit my balance in this account-paytm account[protected] .
Mobikwik no, [protected]

I have been using mobikwik to electric bill where the transaction is failed but paytm account blance debit but not return zaak e-payment please back amount rs 429

12.1.19 ko 6000Rupay ka transaction Kiya tha Agale ke account me abhi Tak nahi pahucha

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