Mobikwik Complaints & Reviews

Hi,

I have booked bus ticket through mobikwik but some reason bus was cancelled that day. Till now i didn't get the refund. I have raises ticket in mobikwik website but till now no response.

Here is the details
Mobikwik tracking ticket id # 6672778

Ticket details

Hi, i have booked the bus ticket but bus operator service called me and they said bus trip was cancelled due to some reason. So when can i get the refund. Kindly confirm me. Here is the details. Booking confirmation on mobikwik, pnr 72nsfrbk,[protected], chennai to namagiripettai ticket pnr72nsfrbk operator pnrpth6ff435239 total fare? 477.00 operator name pari travels please let me know if you want any concern. Thanks, suresh [protected]

Dear sir,
My phone was stolen on 13th june and there was tranaction on my wallet money was added to my wallet and then transfered to amit kumar reference id 551fb52ec75dd for 10000 & 8832bcf4428c for 9000. Please help in giving me is address, contact details to locate him. Please help i could locate this through statement as he has done similar transaction in my phone i have lost money. Please help me locate this person. Please reply...

Mobikwik — mobikwik add money related issue.
Sir,
My registered mobile no. Is [protected] i added some amount but it has not been updated im my wallet and the amount has been deducted from my account. I have not got my amount back even after 45 days. The ticket no of that transaction is showing. I want my money back soon. The customer service of mobikwik is very bad. I have not got my amount till date. When i wrote complain about thus to mobikwik feedback, they told that your issue has been forwarded and will recover soon but as already mentioned it has not been updated in my wallet. So please arrange it as soon as possible...

Sir i am srikant. I am regular student for mobikwik in 4to5 is not open so my account is blocked sir my mali [protected]@gmail.com.. And phone number -, [protected] sir plz... I am request my account re activation so i am happy because sir my wallet is 8250 i am student sir... Pls... Pls my account unblock... My problem slove so much thank u... Sir

As you can see i had booked a bus from chandigarh to delhi on 26 jun 2017 for 15:00 (3:00 pm) and received a confirmed ticked both on my mobikwik app and by sms for the same with a seat number. I searched for the bus at the departure point but it was nowhere to be found.
Then at 2:43 pm i receive a sms from the operator (Himachal tourist volvo bus according to mobikwik) saying that the departure time of the bus is 4:30 to 4:45 pm. This is a clear case of cheating and fraud. If the bus was not going to depart at 3:00 pm i would never have booked it. I was unable to cancel the ticket at 3:00 as the mobikwik app would not allow me.
Both the parties are responsible as mobikwik should not allow an operator who can change and cancel bookings according to how many seats they have filled. I suffered a loss of rs.1059/- as i did not want to take such a late bus. I would like compensation for the same.
A delay of half an hour to 45 minutes is acceptable, but not 1.5 hours. I have been misled and defrauded.

My wallet id on my mobile [protected]

Email id love. With. [protected]@gmail.com

Transaction no. Imbk[protected] and imbk[protected]

Billdesk already reverse my money but it is not credited in my mobikwik account.

I have attached all conversation with billdesk. Please give back my refund of 232.40 rupees in total (116.20 each transaction amount)

Its already 26 day passed there is no mail and call from mobikwik.

Please reply to this mail as soon as possible.

Fw: dispute regarding transaction with mobikwik

On saturday, june 24, 2017 1:52 pm, pgsupport wrote:

Dear customer,

Thank you for writing to payment gateway support.

This is with reference to your e-mail dated june 23, 2017 regarding status of payment afore-said payment towards said merchant.

We have checked the records and confirm that the refund for the mentioned payment id imbk[protected] and imbk[protected] has been initiated at their end on 01/06/2017.

Since, payment has been refunded we request you to contact your bank and seek their advice in this regards who will be assisting for reversal of the same.

We regret and apologize for the inconvenience caused.


Warm regards,
Daniel gangurde
Payment gateway support
Billdesk

From: sunil singla [mailto:sunilsingla. [protected]@yahoo.com]
Sent: 23 june 2017 15:50
To: pgsupport
Subject: re: dispute regarding transaction with mobikwik

When you have reverse my payment. Please tell me the date and transaction id.

On friday, june 23, 2017 3:44 pm, pgsupport wrote:

Dear customer,

Thank you for writing to payment gateway support.

This is with reference to your e-mail dated june 22, 2017, regarding payment reversal.

We have checked the records and we have confirmed that the refund for the mentioned payment has been initiated at their end through transaction id: imbk[protected] and imbk[protected].

We appreciate your patience in the interim.


Warm regards,
Yogesh shinde
Payment gateway support
Billdesk


From: sunil singla [mailto:sunilsingla. [protected]@yahoo.com]
Sent: thursday, june 22, 2017 5:34 pm
To: [protected]@billdesk.com
Subject: dispute regarding transaction with mobikwik

I made two payment from mobikwik to nsdlpan and payment status failed. Nsdlpan claims that they didn't receive any money and mobikwik claims that no refund from nsdlpan so my issue is my money and transaction amount which billdesk have, when will i got my refund back for that transaction.

Transaction date : 31 may 2017

First transaction no. : imbk[protected]

Second transaction no. : imbk[protected]

Amount : 116.2 rupees each (232.40 rupees in total)

Billed to : sunil singla
[protected]
Love. With. [protected]@gmail.com

Paid from : mobikwik.com

Paid to : nsdlpan

I booked 3 tickets of date 22-6-17 from panipat to katra the time of reaching the bus at panipat toll was 8:45 pm but when upto 9:30 it didn't came so i called on the number mentioned on my ticket they told bus is not working so it will be late and we will reach panipat 3:00 am and then i told them what i will do from 9 pm to 3 am i came to panipat by hiring a car from another city from up so i cancelled the ticket and the person told u will get 100% money back so that is i want my rs. 4050 back as soon as possible... I will be thankful to you.

Dear sir,
I have booked a ticket but unfortunately the bus was cancelled and there was no arrangement of any alternate bus. My ticket got cancelled and until now i haven't got my refund yet.
The travel agency{sahara travels} is not even taking the responsibility of this inconvenience. My ticket no. Is ts[protected]cern. I request you to do the needful.

Hey i just added money to mobikwik wallet and i then went to transfer it to my uncle's bank account but when the transaction was completed when my money ws debited i founded that i wrote wrong spelling in the place where my uncle's name should be written but now my money is also debited and money is not transfered because i wrote wrong name i tried contacting mobikwik but they will respond very late and till that time i cant wait fir my money to get refunded really very bad customer support.
Really mobikwik doesnt have any means to contact them and they just a system to create ticket and that ticket is getting replied something after 10 days because i did that before 12 dats and it git relkied after 12 days so what can we expect with them... Worst... Support... Its creating bad affect among customers please i need help... Dont know what will happen...
Email id [protected]@gmail.com

Yesterday i was trying to make the payment worth 20000 but i could not make as it has limit
Then i tried to add the the money from family accounts
But still i could not make because it was saying user reached maximum limit to receive
This way i could make the payment and later on i found my account is disabled.
I have more than 10500. And mobikwik disabled my account
Not able to contact them as they don't have any support mails.
Please ask mobikwik to solve the problem and refund my money if they don't enable my account
Please solve, i will not make such transactions again. As it's risky to make payments with mobikwik and they don't have any direct care service

Email id with mobikwik

[protected]@gmail.com

Why there is a buffer to use super cash? It's our money only which we have got through cashback, then who the hell are you to tell us when to use & how much to use. I would consider it a fake app because then our precious money gets stuck in super cash & inspite of having 1000 super cash i can only use 100? Non-sense & bull #. I am uninstalling it right now & giving one star & going forward never gonna use it again anywhere.

I have an account with ur wallet bt number registered got misplaced and i have not registered email in it.. I have 6000 rs balance in it. I just want it to get it transferred to my bank account... I can give u the transaction details took place when my debit card debited for crediting in mobikwik wallet... Requesting you to please help for the case as 6000 matters for us..

Hi team, this is gopi krishna j from hyderabad booked bus ticket to bangalore its pnr:ts[protected] on 23/06/2017 and am unable to cancel through the mobikwik portal and same in mobile application as well and there is no customer care number provided to call, as per available information rasied ticket in that application but no response from them and no call also. Kindly refund me the 75% of money that i had paid (Rs 790) as that is the mentioned timeline and percentage of the cashback am going to get if the ticket was cancelled in that time.

My mobikwik account is block please my account is unblock and my account number is [protected] please my account unblock and my money is not transfer in my bank please transfer my wallet money in my account and not sending my another account my balance and i am try 10 days and send and not recharge my tata sky dish and not recharge my mobile number i request you solve my problem

I am an active user of mobikwik payment wallet.

But when i tried paying my mobile bill it showed an error o[censored]ser disabled.

Neither the customer call center of mobikwik is providing any response, neither can i generate a complaint ticket as my account is being blocked.

I have a wallet balance of Rs. 1766.

I kindly request you to please activate my account as soon as possible.

email id- charu.[protected]@gmail.com
contact no. [protected]

I am facing a problem while recharging or paying any bills, the screen freezes as i click on 'confirm payment'. I have 1124/- in the wallet & my app and my phone is updated. Your app is not letting me transfer back the money to the bank either so revert all my money back to my card
And reply to my complaint immediately.
Varsha fulay
Mob:[protected]

I wanted to add only ₹600 to my account but accidentally ended up adding ₹6000 now in order to send the money back to my same card/account they are charging me ₹250 processing fee. I had raised a complaint but haven't heard back anything on it yet. I do not need to transfer money to a different account but to the same one from where i had added the money. I do not want to pay the unnecessary charges

Email id : [protected]@gmail.com
Registered mobile number [removed]
Pnr no [protected]
I had booked a sleeper class train ticket through mobikwik since it provided some sort of cashbacks, due to some reason i had to cancel the ticket, before 2 days of my departure, the amount was refunded back by irctc but it is not reflected in my mobikwik wallet, till date...

Sir,
My registered mobile no.is[protected]. I added some amount on 06/06/2017 but it has not been updated im my wallet and the amount has been deducted from my account.I have not got my amount back even after 15 days.The ticket no of that transaction is showing 6624030.I want my money back soon.The customer service of Mobikwik is very bad.I have not got my amount till date.When I wrote complain about thus to Mobikwik feedback, they told that your issue has been forwarded and will recover soon but as already mentioned it has not been updated in my wallet.So please arrange it as soon as possible.

Hello team,

Here is my complaint on mobikwik site.
I made recharge to my aircel number on june 10th, money was deducted from my account and recharge was not successful.

And created ticked for the issue (Ticket id # 6640438) and it was still "in progress" status

Created one more ticket for the same issue, but didnt get any response.
Even sent email to mobikwik and didnt get any response as of now.

Am expecting my amount to get refund asap.

Ticket id # 6640438
Kindly do the needful asap.

Thanks in advance.