Mobikwik — sms to add money to the wallet for clearing due amount

sachinm203

from Delhi, Delhi

Address:

New Delhi, Delhi, 110065

I am not using mobikwik wallet account since couple of months and having balance of 0. Even then, i have received the following message yesterday:

"rs. 1000 is due for payment on account of an inaccurate bank transfer. Add rs. 1000 more to your wallet by 5th dec 2017 to clear your dues and avoid legal action. For clarifications, email us at [protected]@mobikwik.com."

I tried to log the ticket to permanently close my mobikwik account but getting standard reply that "we understand that you want to delete bank account details of the beneficiary. We would like to inform you that bank account details can not be deleted once added to your wallet." after re-opening the ticket two times, now i am not able to login into the account.

Asking the user in such a way to add money to the wallet is totally unfair, when there is no notification sent to the registered email id or to the mobile app.

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Mobikwik customer support has been notified about the posted complaint.

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Comments

ric782

from Guwahati, Assam

Hey bro What did u that after that?I also got same message

sachinm203

from Delhi, Delhi

I tried contacting mobikwik customer care support at +91 [protected]. However, the IVR is saying that they are in process updating their system and contact center details. You can currently reach out to Help section through online web site or mobile app. And, I cannot do so as they have disabled my account.

I suggest you to log a ticket to disable the account and stay alert for any notification from their end.

mohan8

from Gudivada, Andhra Pradesh

My account also disabled mail id [protected]@gmail.com
phone no;[protected]
please resolve my problem