Mobikwik — transaction failed no refund

Address:Mumbai City, Maharashtra, 400057

On 11/6/18 i had tried to make online payment of electricity bill of rs. 122090/- to torrent power ltd. Though payment gateway of mobikwik from our cc account no. [protected]
The transaction id is 42457667
This amount has been debited from our account but the payment was shown as failed and it has not been credit to torrent power account.
We have so far not received the refund of this payment in our account.
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We have reserved bus from rishikesh to Delhi in 8th June 2018, But bus was cancil, we have not received any response from the mobikwik, and we have not get refundable amount.

I had purchased some products from Myntra last week.. The very next morning i cancelled the order..

As the payment was made through Mobiquick, Myntra immediately credited Mobiquick, but i need the amount to be credited back to my credit card from where this payment was done..
Dear sir /madam i have an account in mobikwic application i add money 15000 rupees and i transfers amount to other person and my account amount was debited but other account was not credited kindly request for you pl transfer back to my amount my mobile no is [protected]

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